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so-sure reviews

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Rated Good • 3.93/5

so-sure reviews

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Review summary

People rate this company as Good based on 39 product reviews

Average score of 3.93/5
5 star
74%
4 star
0%
3 star
0%
2 star
3%
1 star
23%

Latest positive rating

5/5

Modern Phone Insurance

Fantastic company! Great value and very modern approach. After having my phone stolen they processed my claim in less than one day!. Really friendly and professional and was the cheapest!.

{"display":"Edward Mercati","full_name":"Edward Mercati","avatar":{"url":"\/assets\/uploads\/avatars\/users\/799866.png"}}'s avatar

Latest negative rating

1/5

Terrible company!

Terrible company! I had phone insurance with them for over a year, and when I accidentally smashed my screen before Christmas and needed to claim... Terrible company! I had phone insurance with them for over a year, and when I accidentally smashed my screen before Christmas and needed to claim they made it nearly impossible for me to do so. From the time I submitted the claim early December to the current day (24/01/24) I STILL haven’t received the pay out. I’ve emailed, called several times with no response. I had an email stating the payment had been made to me on 13th January but I still haven’t received it. When I’ve enquired about it I’ve been told to just wait longer despite the email saying the payment would be with me within 5 working days. I’ve never used an insurance company that’s so dreadful before. Avoid at all costs! Read more Read less

{"display":"Lauren R","full_name":"Lauren R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Gadget Insurance
Lauren R 24th January 2025
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About so-sure

so-sure provides phone and contents insurance. It's designed to be low-premium and quick, with a replacement phone issued within 72 hours of your insured one breaking. so-sure also offers an innovative "Social Insurance" system.
If you've used so-sure to insure your phone, leave us a review below.

so-sure at a glance

Reviews for so-sure

Showing 11 of 39 company reviews

Terrible company!

Gadget Insurance • 24th January 2025

Terrible company! I had phone insurance with them for over a year, and when I accidentally smashed my screen before Christmas and needed to claim... Terrible company! I had phone insurance with them for over a year, and when I accidentally smashed my screen before Christmas and needed to claim they made it nearly impossible for me to do so. From the time I submitted the claim early December to the current day (24/01/24) I STILL haven’t received the pay out. I’ve emailed, called several times with no response. I had an email stating the payment had been made to me on 13th January but I still haven’t received it. When I’ve enquired about it I’ve been told to just wait longer despite the email saying the payment would be with me within 5 working days. I’ve never used an insurance company that’s so dreadful before. Avoid at all costs! Read more Read less

{"display":"Lauren R","full_name":"Lauren R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Modern Phone Insurance

Gadget Insurance • 7th November 2023

Fantastic company! Great value and very modern approach. After having my phone stolen they processed my claim in less than one day!. Really friendly and professional and was the cheapest!.

{"display":"Edward Mercati","full_name":"Edward Mercati","avatar":{"url":"\/assets\/uploads\/avatars\/users\/799866.png"}}'s avatar
Rated Excellent • 5/5
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Reply from so-sure
Hi Edward, We appreciate your review following your recent claim. We are delighted to know that you had a positive experience with our service. If you have any questions or concerns in the future, please do not hesitate to reach out to us. Our team is always ready to assist you. Thank you for choosing SO-SURE. Kind Regards, Team SO-SURE
8th November 2023
so-sure
  • 5/5

    Quality service at good value

    Simple contact but professional service from start to finish. Customer service first rate and knowledgeable with real power to act with out heavy sales. Fully recommend.

    {"display":"Robin Jackson","full_name":"Robin Jackson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/172938.png"}}'s avatar
  • 5/5

    Easy and transparent

    The process of getting a policy was very straight forward. Highly recommend!

    {"display":"Yardeon","full_name":"Yardeon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Gadget Insurance
    Yardeon 15th September 2023
  • 5/5

    Amazing customer service experience

    Love the way their team work with you to get your problems sorted in a timely manner. Kudos! Keep it up !

    {"display":"ANJULI SHARMA","full_name":"ANJULI SHARMA","avatar":{"url":"\/assets\/uploads\/avatars\/users\/792737.png"}}'s avatar
    Gadget Insurance
    ANJULI SHARMA 15th September 2023
  • 5/5

    Incredibly easy to use and they give me money back!

    I have not had to claim yet, but I am hoping that I can get money back for not claiming at the end of the... I have not had to claim yet, but I am hoping that I can get money back for not claiming at the end of the year. I got a quote very quickly and buying my policy was very easy. I would recommend this company. Read more Read less

    {"display":"Kathy","full_name":"Kathy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Gadget Insurance
    Kathy 15th September 2023
  • 5/5

    amazing support

    they are there when you most need them... 100% recommended

    {"display":"Sebastian Ovide","full_name":"Sebastian Ovide","avatar":{"url":"\/assets\/uploads\/avatars\/users\/792731.png"}}'s avatar
  • 5/5

    Low cost, easy to do

    Was really quick and reasonably priced. I also got money back by connecting with friends.

    {"display":"Barns","full_name":"Barns","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Gadget Insurance
    Barns 12th September 2023
  • 5/5

    Great company very supportive of me and my mental health

    These guys have really helped make me feel safer. They are very responsive and kind. Usually insurance companies are like against you but these guys... These guys have really helped make me feel safer. They are very responsive and kind. Usually insurance companies are like against you but these guys make me feel like they are my friends that want to keep me safe and I have CPTSD so this is so helpful to me. Their app is really useful so I often don't need to speak to them but when I do they reply instantly in the app and through email. I would definitely recommend them. Read more Read less

    {"display":"James Go","full_name":"James Go","avatar":{"url":"\/assets\/uploads\/avatars\/users\/782138.png"}}'s avatar
  • 5/5

    Simple and easy

    Very useful App with simple and easy instructions to reduce your excess :)

    {"display":"shaima dabagh","full_name":"shaima dabagh","avatar":{"url":"\/assets\/uploads\/avatars\/users\/776529.png"}}'s avatar
  • 5/5

    Quick, easy and good value for money

    I purchased SO-SURE mobile insurance and was very pleased with the price. They even have an option to drop your excess to £25 which is... I purchased SO-SURE mobile insurance and was very pleased with the price. They even have an option to drop your excess to £25 which is super low just by taking a picture of it in the app. Very quick and easy, would recommend. Read more Read less

    {"display":"Demi","full_name":"Demi","avatar":{"url":"\/assets\/uploads\/avatars\/users\/775191.png"}}'s avatar
    Gadget Insurance
    Demi 28th July 2023

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