Avoid at all costs! This has to be the worst company to deal with over the phone and via email, no departments are linked and... Avoid at all costs! This has to be the worst company to deal with over the phone and via email, no departments are linked and they are not even aware of each other. After 10 emails to sort out a permissions request they just replied with i can not have my no claims, they do not read emails or respond to what they have been asked. When you phone they just say thankyou for the phone call and cut you off! Pay another company more so you do not have to deal with this outfit. Incompetent in all departments. Read more Read less

I called to tell them I was buying anew car and would be trading mine in . leave the insurance on my old car until... I called to tell them I was buying anew car and would be trading mine in . leave the insurance on my old car until I’ve made the part exchange . well they cancelled it with out me know and insurance the new car even though I hadn’t picked it up yet . Then they wouldn’t insurance my old car back and tried to charge me £25 for the mistake they did . Then double my premium, I’ve placed a complaint and they won’t let me cancel my policy because I’ve logged a complaint Read more Read less

Called them on the 20th of September to cancel my insurance, they did not cancel it on their end. Then they kept on sending me... Called them on the 20th of September to cancel my insurance, they did not cancel it on their end. Then they kept on sending me letters and calls to pay cancellation fee of £60.00 and £44.12 for late payment as they did not cancel the insurance in September when I asked them to. Called them 5 times and each time I get a different response , from someone saying I did not need to make any payment , to someone saying to pay only £60.00. Then I got letters to say to pay £60 cancellation fee and £44.12 for late payment for October when I had cancelled my insurance since September. The even asked me to send my new insurance policy to them by email to prove that I have another insurance which I did.The customer service was very poor as I get a different information every time I called and there was no log of the previous communication so I had to keep repeating and explaining myself all over again which was so frustrating and a waste of my time. I would not recommend them to anyone. Read more Read less

Worst insurance company, what to cancel my policy due to them not insuring my 18 year old son who has 9 months on his license.... Worst insurance company, what to cancel my policy due to them not insuring my 18 year old son who has 9 months on his license. Asked for a cancellation an refund, and they’re saying you can get £2 refund wen I have around 6 months left with them appauling! Read more Read less

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY

They tried to keep charging me for a policy on a car thy wrote off and took away. When i tried to complain about this... They tried to keep charging me for a policy on a car thy wrote off and took away. When i tried to complain about this the person on the phone would just say what do you want me to do about it. Read more Read less

I paid for my car insurance annually. I paid £199.19 for the insurance to commence from 11.05.24. However, I decided to scrap the car and... I paid for my car insurance annually. I paid £199.19 for the insurance to commence from 11.05.24. However, I decided to scrap the car and so cancelled my insurance from 19.11.24. This meant I had used 6 months of my one year policy and I still had a few days sort of a 6 month policy remaining! I was reimbursed a mere £30.02!! I will NEVER use this company again and would advise others to avoid, avoid, AVOID! Read more Read less

I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them!... I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them! Don’t know what they are talking about - unhelpful- give out incorrect advice. Read more Read less

Absolute 10/10 in terms of getting done over from an insurance company. Started the policy on Monday but have since bought a new car (Unplanned... Absolute 10/10 in terms of getting done over from an insurance company. Started the policy on Monday but have since bought a new car (Unplanned at the time). They tried to more nearly triple my premium (on a much safer car) so I cancelled and have been stung for just over £100 total in order to cancel it. Even though it's in the 14 day cooling off period (Required by law) they are refusing to refund. Not only that but after checking my bank afterwards they have charged me twice for it all! Seemed cheap at the time on the comparison websites, however I would only advise people to avoid avoid avoid. Read more Read less