They helped me loads in customer service

******. paid a year premium for my classic car had to sell it due to current climate. expecting some refund not much. only had 5... ******. paid a year premium for my classic car had to sell it due to current climate. expecting some refund not much. only had 5 month use OUT OF 12 MONTHS WAS TOLD NO REFUND. i used to recommend this company. not anymore. i have a few classic cars to insure but i will not use Lancaster plenty of others out there. Read more Read less

Terrible company to deal with. Ended up being charged the full year amount for 86 days cover after cancelling the policy due to sale of... Terrible company to deal with. Ended up being charged the full year amount for 86 days cover after cancelling the policy due to sale of the vehicle. They only 'refunded' 6 months of the premium for 86 days cover and then the cancellation charge convieniently was exactly the amount of that 'refund'. Will never use for any of my vehicles again. Read more Read less

I cancelled my car insurance after 40 days as I sold my car, and they would not refund me a penny , taking the whole... I cancelled my car insurance after 40 days as I sold my car, and they would not refund me a penny , taking the whole years policy in fees. I have never been so shocked in my life, daylight robbery, avoid at all costs. Read more Read less

Always the cheapest for my classic car policy. Can't complain. Good service and staff.

I only hope that you never have to claim. Their claims handling procedures are hopelessly inefficient and totally unprofessional. I have to wait hours on... I only hope that you never have to claim. Their claims handling procedures are hopelessly inefficient and totally unprofessional. I have to wait hours on the phone listening to dreadful music and recorded messages "your call is important to us..."! I have been given different email addresses for repair estimates and never receive reply. Don't touch them with a bargepole!! Read more Read less