Perhaps the worst company I have ever had the misfortune to deal with. After a motorcycle accident I was told the company do not cover... Perhaps the worst company I have ever had the misfortune to deal with. After a motorcycle accident I was told the company do not cover accident recovery, but as the accident wasn't my fault they would recover the bike as I had 'insurance cover' with them but it had to be taken to their 'secure facility'. What they actually did was call another recovery service to pick up the bike, for which they charged me the princely sum of £550 on top of the recovery service's charges when I tried to have my bike returned to me. Their 'insurance cover' was some dodgy 'no win no fee' company who wanted 25% of my claim for their services. After refusing their insurance it cost me £900 to have my bike returned to me a week after the accident and i have currently spent hours on the phone trying to get them to send me an invoice for this 'service' which I have still not received (i'm currently on hold as I write - 53 minutes and counting...). I would advise you to AVOID THIS COMPANY AT ALL COSTS. Read more Read less

I took out my policy on 10th October and thankfully having it in place, I had to call for assistance concerning a flat battery, on... I took out my policy on 10th October and thankfully having it in place, I had to call for assistance concerning a flat battery, on 29th October. One of their nominated vehicle technicians attended and helped me to get the car started via a jump-start. When I drove off and in the direction of the garage where I have my vehicle serviced/repaired (4 miles away), I was no more than 1.5 miles into my journey and had to stop in a line of traffic that just reached back to the exiting lane of a large roundabout. As soon as I came to a stop, my car immediately shut down and I was once more unable to start it. I was not informed before starting my journey, that I should have isolated ALL engine management systems, including the start/stop system. Being stranded in a very dangerous position that was now impeding oncoming traffic, I called Emergency Assist once again to explain my car had broken down and still unable to use my car. I was then told that as I had used the service that day, I COULD NOT request a further call-out concerning the same fault and would have to pay £192.50 for an additional attendance. With little choice at my disposal and their adamant unsympathetic nature to my dilemma, I chose to pay the cost to be rescued. It took the same service technician 30 seconds to assist me when he arrived some 45 minutes later. Since the incident, I have written to Emergency Assist to request their help in assisting with a refund for the additional charge. They have flatly denied my claim, with a ‘full and final email’ simply placing the blame upon myself and, copying and pasting terms from their Membership Policy, telling me they are not responsible for the same fault on the same day. Having spent most of my life working in the service sector and recognising a fault that cannot be blamed on the customer, I have discovered that this Company are sadly one of those who sell their service cheaply to attract new business but, have no care or concern for their members once they are locked into a policy. I warn all drivers who are considering using Emergency Assist. Pay a little more with a reputable company. You will not be sorry when you need ‘emergency assistance’. Read more Read less

I realised I had a puncture I called out EA being my recovery for past 5 years (which I didnt need to call them) the... I realised I had a puncture I called out EA being my recovery for past 5 years (which I didnt need to call them) the agent arrived saying I am not going to do this job its to hard after hard work day he then said it looks like I touched the curb when I parked and that it looks to him that I damaged the suspension and therefore he cannot change the wheel, I called EA who said that for a reason I still dont understand that hitting the curb is considered an accident which is not covered, which I dont understand where this is stated in the terms & conditions I called the local car tyre company who confirmed that nothing is wrong with the suspension-it was only an excuse from the agent I have all this recorded via cctv and my mobile phone, shockingly I received in the post that there is an outstanding of 98.40 stating the assistance was subsequently cancelled....my advise step away from this company Read more Read less

Avoid at all costs!!! Called breakdown in June as car wouldn't start, mechanic arrived confirmed it was a flat battery and battery needed replacing, paid... Avoid at all costs!!! Called breakdown in June as car wouldn't start, mechanic arrived confirmed it was a flat battery and battery needed replacing, paid mechanic for a new battery that they fitted. Fast forward to today.....battery light came on, stranded in a layby on a dual carriageway, phone breakdown....they won't come out unless I pay upfront as we have had a starting issue before and this could be due to the same issue!!! We had the battery replaced by them......how on earth could it be the same thing!!! Female on my own and they wouldn't come out unless I paid upfront and then for every mile if they had to recover the car!! I could then claim it back if it wasn't the same thing.....not a chance. Do yourself a favour save your money and get decent cover not from this joke of an organisation Read more Read less

NEVER USE @Emergency Assist Ltd Motor Breakdown I put the wrong fuel in my car on Thursday at 6pm. I pulled onto the busy roundabout... NEVER USE @Emergency Assist Ltd Motor Breakdown I put the wrong fuel in my car on Thursday at 6pm. I pulled onto the busy roundabout at High Wycombe above the M40 in the rush hour and came to a kangaroo halt. I was in the middle of the roundabout with cars hurtling up behind me for over an hour. I had my 86 year old mother with me who had just had a full knee replacement who I was bringing back from the hospital. I called emergency Assist and said I had a Premium contract and wanted to be towed home. I was told that they would only tow me 24 miles and my house was 27 miles away. I asked what alternative there was and they said I needed to give them a more local address. I asked them to recommend a local garage if there would be one open but they were not able to help me locate one - they told me to use yell.com ... from a packed roundabout above the M40 in the rush hour with my 86 year old mother. They said the alternative was that they could tow me home for a cash contract to be paid then and there - for over £440. I said that was no solution and they needed to come up with a solution. The guy on the phone said he couldnt help and that only a supervisor could and there wouldnt be one available until the next morning. They left us totally stranded. The police had to tow us off the roundabout and then the @Fuel Doctor team stepped in - and were amazing. Please, if you have your breakdown cover with Emergency Assist Ltd, change it - they will not rescue you. I didnt take out the policy for our cars. I didnt therefore check the reviews - which are all DISGUSTING! This is them: https://emergencyassistltd.co.uk/breakdown-cover?utm_source=google&utm_campaign=brand&utm_source=google&utm_campaign=EmergencyBreakdown&gclid=Cj0KCQjwz7C2BhDkARIsAA_SZKbJC-7_7eIQSmLsKAp6_KyKt8im7oZEQKfwTWVISLGuSnR7SyK5T2IaArCpEALw_wcB Read more Read less

I have had long running issues with this company, they are APPALLING. They have lied on a number of occasions to cover their back, most... I have had long running issues with this company, they are APPALLING. They have lied on a number of occasions to cover their back, most recently they LIED IN A SUBJECT ACCESS REQUEST RESPONSE and have failed to respond to requests as to why they lied. I had Premium cover (still have as they have failed to cancel my policy following my request to in February) - they refused to send assistance when I got a puncture unless I paid a minimum of £125 (I declined to), even though their literature states that flat tyres and punctures are covered under all levels of cover and I met all the terms - they failed to respond to a postal complaint that they received, and signed for, in February. They only responded when I filed a second complaint via Resolver and didn’t refer to some issues that were raised in the postal complaint. On receiving professional advice, I made a Subject Access Request, questioning when they received my postal complaint and responded to it, along with the current status of my policy. Tom Coates responded to the SAR stating that they received my postal complaint on 16 April, after I made my further complaint via Resolver. I have signed evidence they received my letter on 26 February, and they were sent a copy of that on 16 April but still chose to LIE. I have questioned why they have lied - NO RESPONSE. They manipulate their Trustpilot score by getting people to review them before using their service. THERE ARE VAST AMOUNTS OF NEGATIVE REVIEWS ON THE INTERNET FROM PEOPLE THEY LEFT STRANDED, THEY LITERALLY MAKE UP THE TERMS AS THEY GO ALONG. *** If you do decide to take cover, use a cashback site, eg Topcashback or the like, you will get 55% of your premium back. Hit them where it hurts, they only want your money for nothing, a really nasty company. Read more Read less

Don’t say you weren’t warned if you sign up for EA’s breakdown cover. Read all the negative reviews on the internet, there are plenty of... Don’t say you weren’t warned if you sign up for EA’s breakdown cover. Read all the negative reviews on the internet, there are plenty of them - multiple cases of people left stranded after breaking down and EA finding ridiculous excuses not to send someone out. Their policy wordings are ambiguous to say the least, and in some examples completely contradict what EA advertise as being covered. If you contact them, and are lucky enough to get a response, you’ll find they can’t answer straight questions about their policy cover because they literally seem to make the rules up as they go along. Read up on the Haime family who are heavily involved with this company, my complaint was responded to by one of them after I went to Resolver to get them to stop ignoring my complaint, aren’t I the lucky one! The Directors, past and present, have been involved with multiple dissolved companies, and I’m in no doubt that this company will head the same way. No company can survive the amount of complaints and negativity this one gets. If you work for this company, your soul must be destroyed - do yourself a favour and find a job with a company that has decent morals and ethics, EA definitely do NOT! Shocking company. Read more Read less

I purchased what I thought was European cover on their website, only to find out that their site had downgraded my cover due to the... I purchased what I thought was European cover on their website, only to find out that their site had downgraded my cover due to the age of my vehicle to European cover without informing me that my car was not covered due to its age. Upon phoning to request a full refund, they have the cheek to now try and charge a £10 admin fee for cancelation of a service I never clicked to purchase! They are sneaky in that their European cover is named "complete" but their European cover is called premium. When you click the European cover and then enter you reg, it switches your purchases to premium without any obvious notice/alert that the cover you original selected is not valid for your vehicle, and that as such they have changed your selection to an inferior service/product. It is now nearly a week since I both phoned and subsequently emailed to request the service be canceled with a full refund and I have yet to have confirmation they have actioned this. I am also being told that they do not accept my position that the £10 admin charge is unreasonable and unfair as per consumer law and wish for this to be waived. I will therefore be going down the route of issuing a charge back if they do not cancel and refund in full without the admin fee. Such poor acceptance of their own misleading advertising does not give me confidence in the company should anyone need to actually utilise their services, and sneaky additions of fees for legally required actions such as cancelation within 14 days under consumer law do not paint a great picture. Avoid, unless you want to be having to argue over technicalities and hidden fees on the side of the roadside. Read more Read less

On 28th January 2024 had a tyre blow out managed to drive to a lay-by on a very busy dual carriageway. Phoned EA but they... On 28th January 2024 had a tyre blow out managed to drive to a lay-by on a very busy dual carriageway. Phoned EA but they wouldn’t attend unless I could prove I had a new battery fitted 11 months earlier due to a flat battery. I provided a receipt from Halfords but they still refused to attend as it didn’t have the car reg on it??. I explained on four occasions that Halfords don’t note car reg on receipts when fitting new batteries therefore physically impossible to provide something that doesn’t exist and if they did add one at this stage it would be fraudulent. All they offered was a charge of £125 for them to attend. As I was stranded I had to pay for a taxi to get home then pay for someone to remove damaged tyre and fit skinny spare. I’ve cancelled my policy with EA and signed up with Green Flag Read more Read less