"Absolutely brilliant service from start to finish! The quote process was quick, easy to understand, and great value for money. Whenever I’ve needed help, the... "Absolutely brilliant service from start to finish! The quote process was quick, easy to understand, and great value for money. Whenever I’ve needed help, the team have been friendly, polite, and got everything sorted straight away. No hidden fees, no hassle — I’d 100% recommend Carrot to family and friends. Thank you!" Read more Read less

Further update from this absolute joke of a company. Evidently somebody behind a computer screen 400 miles away knows a road better than someone with... Further update from this absolute joke of a company. Evidently somebody behind a computer screen 400 miles away knows a road better than someone with actual video footage of the road. On top of this they have now emailed my 18 year old daughter saying they are issuing a default notice and cancelling her already cancelled insurance because we had the audacity to cancel the direct debit on the cancelled policy because we knew these crooks would try to take another payment from a cancelled policy. Please if you are a new driver or the parent of a new driver do not use this company, they will try everything in their power to cancel the policy after taking a large deposit. Stay away corrupt to the core. Read more Read less

Updated to previous review on Trustpilot. If you are a parent of a new driver or new driver, under no circumstances use this company.

All... Updated to previous review on Trustpilot. If you are a parent of a new driver or new driver, under no circumstances use this company.

All they do is take a hefty deposit and then within months cancel the policy for false reasons. 

My daughter received an email to say that they had been notified by the black box of a speed issue and were therefore cancelling the policy. No details of where this took place or anything. 

After finally getting through to speak to someone they confirmed the location as being on a road that had a 50mph speed limit which my daughter was within. The road goes over an underpass where this road is 40mph. On explanation of this the carrot employee said she could see this and would contest the cancellation.

Yesterday at 5.04pm after a number of calls to find out what was happening we received the following voicemail. “Hello this is Charlotte from carrot insurance and I’m calling regarding your policy. Just calling to let you know that the speed has been verified as incorrect and therefore your policy will be cancelled tonight last night at 23.59. Thank you very much. “ This is the exact word for word message that was left. 

How can the speed be verified as incorrect but the policy is to be cancelled. Which then leads it on to when is it cancelled, tonight, last night, who knows as both were said.

From reading other reviews it’s clearly obvious that this company takes a large up front deposit and then uses any means possible to then cancel the insurance.

My daughter’s telematics have always been in green and within the designated range they state including the day of this alleged breach.

Please if you are a parent of a new driver or a new driver DO NOT USE THIS COMPANY, it will only cost you money for a service that is not fit for purpose.

All relevant information and evidence including video footage of the road in question have now been sent to the FCA and relevant legal bodies regarding the process of taking large up front payments and then cancelling polices without a true reason. Read more Read less

Had I read reviews of CARROT insurance I would never gone near them.when you want to buy they are there within seconds to answer your... Had I read reviews of CARROT insurance I would never gone near them.when you want to buy they are there within seconds to answer your call. when there is a problem you can not ( repeat) can not talk to a human and the next time you hear from them by text is when they cancel your insurance and still expect you to pay for somthing they could have sorted if you could have spoken to someone one month insurance ended up costing over 400 and they still want more because THEY cancel it. I will be taking this further. Read more Read less

Terrible insurance company Never pick up phone

Absolute shit service one of the worse company’s I could ever imagine can’t do nothing the black box is a pile of wank and lies... Absolute shit service one of the worse company’s I could ever imagine can’t do nothing the black box is a pile of wank and lies threw its back teeth, no one get with these unless u wanna be fucked in arse every time u turn on ya car wankers suck ya mum ya dad n ya grandma carrot ya fucking idiots Read more Read less

Please do not use this company, you will end paying out of the nose, they say they have sent you messages when they have not,... Please do not use this company, you will end paying out of the nose, they say they have sent you messages when they have not, and ask you to upload documents to the dashboard which does not work. They cancel without a grace period and then charge you an extortionate fee when they cancel your policy without warning. Please use a company that is more profession and understanding, biggest regret was using this company and we are £450 out of pocket for a recently passed driver is not good at all. Rude, discourteous, arrogant. Would not reinstate policy despite pleading with them and explaining that it was not my fault and I tried to send them the documents and get in touch with them. Read more Read less

May be the cheapest but please do not use this company, you will end paying out of the nose, they say they have sent you... May be the cheapest but please do not use this company, you will end paying out of the nose, they say they have sent you messasges when they have not, and ask you to upload documents to the dashboard which does not work. They cancel without a grace period and then charge you an extortiante fee when they cancel your policy without warning. Please use a company that is more profession and understanding, biggest regret was using this company and we are £450 out of pocket for a recently passed driver is not good at all. Rude, discourteous, arrogant. Would not reinstate policy despite pleaing with them and explianing that it was not my fault and I tried to send them the documents and get in touch with them. Read more Read less

would not touch them with a bargepole, cant speak to anyone all live chat and totally inflexible, They might be cheap but it is for... would not touch them with a bargepole, cant speak to anyone all live chat and totally inflexible, They might be cheap but it is for a reason, Avoid at all costs Read more Read less