Please do not use this company, you will end paying out of the nose, they say they have sent you messages when they have not,... Please do not use this company, you will end paying out of the nose, they say they have sent you messages when they have not, and ask you to upload documents to the dashboard which does not work. They cancel without a grace period and then charge you an extortionate fee when they cancel your policy without warning. Please use a company that is more profession and understanding, biggest regret was using this company and we are £450 out of pocket for a recently passed driver is not good at all. Rude, discourteous, arrogant. Would not reinstate policy despite pleading with them and explaining that it was not my fault and I tried to send them the documents and get in touch with them. Read more Read less

May be the cheapest but please do not use this company, you will end paying out of the nose, they say they have sent you... May be the cheapest but please do not use this company, you will end paying out of the nose, they say they have sent you messasges when they have not, and ask you to upload documents to the dashboard which does not work. They cancel without a grace period and then charge you an extortiante fee when they cancel your policy without warning. Please use a company that is more profession and understanding, biggest regret was using this company and we are £450 out of pocket for a recently passed driver is not good at all. Rude, discourteous, arrogant. Would not reinstate policy despite pleaing with them and explianing that it was not my fault and I tried to send them the documents and get in touch with them. Read more Read less

would not touch them with a bargepole, cant speak to anyone all live chat and totally inflexible, They might be cheap but it is for... would not touch them with a bargepole, cant speak to anyone all live chat and totally inflexible, They might be cheap but it is for a reason, Avoid at all costs Read more Read less

Not long passed my driving test. Got insured by carrot, at the time they did not have any available dates to get my black box... Not long passed my driving test. Got insured by carrot, at the time they did not have any available dates to get my black box fitted which was fine I was willing to wait. Kept getting emails of them threatening to cancel my policy with them as I had not had my box fitted which was not my fault. Eventually got a date and the person came out to fit my box to then tell me that they could not fit the black box due to modifications on the car. When insuring the car I made sure to add about the alloy wheels and the tint on the windows. I missed out one modifications as I did not know it came under as a modification.I then got an email later that day saying I had 7 days to cancel my insurance or they were cancelling it on the 7th day. And informed me that my exhaust had been modified which I did not think it had, so I took it straight to the garage to ask about my exhaust to be told that it was a normal exhaust on my car. Was made to pay 102 pound to cancel the policy which I did not want to cancel. So it has resulted in me loosing my deposit , paying this months insurance to get it cancelled half way in and also having to pay the 102 pound, and not to forget then me having to go and pay another deposit with a different insurance company. They have the worst customer service that I have ever experienced. No phone number , no email all through a live chat that you wait to get connected to an agent. Wish I had done more research before jumping onto this insurance company cannot believe the stress that it has put on me as a 19 year old girl first time driver. Really not happy about this at all! Would avoid them at all costs. Read more Read less

Awful!! I have been with carrot for about 2 months. They first contacted me about my black box and were very rude on the phone... Awful!! I have been with carrot for about 2 months. They first contacted me about my black box and were very rude on the phone and pushy, I told them I work full time during the week and they were very awkward about letting me select a date. Not only that but they would not stop contacting me asking for additional documents!! They would ask for something then ask for another 3 things on top. I was waiting for proof of my NCD from my last insurance provider when they emailed threatening to cancel my policy. I tried to go on their ‘live chat’ (which is also AWFUL) as they don’t have a phone number to ring, and the woman was rude telling me to go look elsewhere for cover. Then I got a text saying that my policy was cancelled!!! Now they are demanding that I give them £92, they’ve emailed me twice today and sent me a text- disgusting! Stay away - it’s not worth the headache!! Read more Read less

STAY CLEAR! whole host of problems, the app is very temperamental and doesn’t always work and the response when trying to sort it usually consisted... STAY CLEAR! whole host of problems, the app is very temperamental and doesn’t always work and the response when trying to sort it usually consisted of “leave the app open” which drained battery and used miles up. A new problem with it arose every other week. Also just had my renewal with a email stating “ Please be aware, Carrot WILL NOT automatically renew this policy.” followed by an email 2 weeks later stating my policy had been renewed with a credit agreement set up with a credit broker! Even after messaging them stating I wanted to NOT renew I received an email later that day stating a direct debit set up that had been SIGNED..... without telling me mind. I know it’s a touch cheaper but PLEASE PLEASE PLEASE do not use this company, pay the extra £5/£10 a month and go with the next cheapest, you’ll regret it if you don’t. Never written a review for anything in my life but felt compelled to do so today! Read more Read less