Further update from this absolute joke of a company.
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Further update from this absolute joke of a company. Evidently somebody behind a computer screen 400 miles away knows a road better than someone with actual video footage of the road.
On top of this they have now emailed my 18 year old daughter saying they are issuing a default notice and cancelling her already cancelled insurance because we had the audacity to cancel the direct debit on the cancelled policy because we knew these crooks would try to take another payment from a cancelled policy.
Please if you are a new driver or the parent of a new driver do not use this company, they will try everything in their power to cancel the policy after taking a large deposit. Stay away corrupt to the core.
Reviewed on: 19th March 2024
Updated to previous review on Trustpilot. If you are a parent of a new driver or new driver, under no circumstances use this company. All they do is take a hefty deposit and then within months cancel the policy for false reasons. My daughter received an email to say that they had been notified by the black box of a speed issue and were therefore cancelling the policy. No details of where this took place or anything. After finally getting through to speak to someone they confirmed the location as being on a road that had a 50mph speed limit which my daughter was within. The road goes over an underpass where this road is 40mph. On explanation of this the carrot employee said she could see this and would contest the cancellation. Yesterday at 5.04pm after a number of calls to find out what was happening we received the following voicemail. “Hello this is Charlotte from carrot insurance and I’m calling regarding your policy. Just calling to let you know that the speed has been verified as incorrect and therefore your policy will be cancelled tonight last night at 23.59. Thank you very much. “ This is the exact word for word message that was left. How can the speed be verified as incorrect but the policy is to be cancelled. Which then leads it on to when is it cancelled, tonight, last night, who knows as both were said. From reading other reviews it’s clearly obvious that this company takes a large up front deposit and then uses any means possible to then cancel the insurance. My daughter’s telematics have always been in green and within the designated range they state including the day of this alleged breach. Please if you are a parent of a new driver or a new driver DO NOT USE THIS COMPANY, it will only cost you money for a service that is not fit for purpose. All relevant information and evidence including video footage of the road in question have now been sent to the FCA and relevant legal bodies regarding the process of taking large up front payments and then cancelling polices without a true reason.
Reviewed on: 14th March 2024
