I have used John Lewis to insure my pet dog Sid for several years. The premium started off quite reasonable. After the first year the... I have used John Lewis to insure my pet dog Sid for several years. The premium started off quite reasonable. After the first year the premium almost doubled. Sid then was diagnosed with a degenerative spinal condition but I had lifetime cover so thought I would be OK. At the next renewal Sid’s premium more than doubled again to £103 per month, but he had turned 8, so they told me this was the reason for the large increase in cost. Halfway through the year Sid turned 9 and at this point they started charging me 20% of any claim made. 3 months later I have just been advised that Sid’s monthly premiums have increased to £186 pcm plus 20% of any claim made. No explanation of why the cost has increased by 80% in one year. HOW CAN THEY JUSTIFY THIS?? If they offer lifetime cover they should not be allowed to increase the cost so exponentially that my only choice is to cancel the insurance. Sid has an existing lifetime condition, so I will not be able to get insurance to cover this elsewhere. WHAT A CON! Read more Read less

I am a senior citizen. A transaction I made at the weekend was blocked. The person I spoke to on Saturday did not believe I... I am a senior citizen. A transaction I made at the weekend was blocked. The person I spoke to on Saturday did not believe I was me. I spoke to the fraud people today who treated me like a criminal, called me a liar, and only reinstated my card on the condition that any future transactions, if fraudulent, would not be covered by them. They don’t have to worry on that score, as my card is being closed after a stinging complaint to them and John Lewis. Read more Read less

I had a completely different experience than most other reviews. Been insured for nearly 3 years., 2 cats for £240 per year and £360 the... I had a completely different experience than most other reviews. Been insured for nearly 3 years., 2 cats for £240 per year and £360 the second year. Sadly shortly after renewal one of my cats fell terminally sick with heart disease and passed a yesterday. Over the last 10 months John lewis has paid out nearly £12,000 in emergency vet fees and prescription fees. Every claim dealt with by the small animal hospital in Neston, I got emails when the claim was put in and with 48 hours another clarifying they had paid. I paid a very small portion and without John lewis insurance I would have had to say good bye to my beloved pet 10 months ago. I can not thank them enough. There was no trying to wiggle out of anything, it was simply paid. Thanks you again Read more Read less

New Day is utterly rubbish hence why Amazon don’t use them anymore I guess! Why does the awful app log you off and insist on... New Day is utterly rubbish hence why Amazon don’t use them anymore I guess! Why does the awful app log you off and insist on entering all the information manually every so often. Even the mainstream banks don’t do this! It’s like they don’t want you to spend money! Read more Read less

It seems John Lewis Home Insurance is waging war on clients. John Lewis Home Insurance not only inserts incorrect information into renewal policy documents (incorrect... It seems John Lewis Home Insurance is waging war on clients. John Lewis Home Insurance not only inserts incorrect information into renewal policy documents (incorrect information in the policy will invalidate any claim) but then makes it difficult and time-consuming to make corrections. Perhaps their operation is now entirely AI. In 2026 there are likely to be better providers of home insurance. Read more Read less

Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand.

The Partnership card is now virtually unusable. It frequently refuses to allow online transactions, it blocks transactions particularly for the additional card holder and has... The Partnership card is now virtually unusable. It frequently refuses to allow online transactions, it blocks transactions particularly for the additional card holder and has become more trouble than it is with. Pity as we have had a card with John Lewis for probaby 20 years. Now its god riddance. Read more Read less

Ever since John Lewis changed their card provider to Newday, it has been abysmal.The gap between when the statement is available and when the direct... Ever since John Lewis changed their card provider to Newday, it has been abysmal.The gap between when the statement is available and when the direct debit kicks in is far too short, I don’t understand why it takes 3 days to generate a PDF. Their customer service is terrible. The final straw for me was when I was refunded for a cancelled holiday (£5k) , Newday refused to take this into account before taking my direct debit ( £2.5k) and took the whole amount. It meant my account was in credit for ages and I couldn’t actually get my hands on my refund to use for anything else . Interaction with their staff on this was appalling . Read more Read less

I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app.