Friendly direct derive with good knowledge and recommendations

Unable to enter my account as new system in place. Took more than 10 minutes to get in, requiring new passcode which I had no... Unable to enter my account as new system in place. Took more than 10 minutes to get in, requiring new passcode which I had no knowledge of, and then no up to date statement, just last month's figure which was paid 3 weeks ago. Read more Read less

Transactions refused as "fraudulent" then card is blocked or cancelled altogether necessitating long calls to customer service and a wait for a new card (twice... Transactions refused as "fraudulent" then card is blocked or cancelled altogether necessitating long calls to customer service and a wait for a new card (twice in 3 weeks!) In the meantime JL are losing business. Since the move to Newday it has been dreadful and such reputational damage for John Lewis. Read more Read less

So many bad experiences with this card – automated telephone systems that end in dead ends, making it impossible to report fraud; refunds from third... So many bad experiences with this card – automated telephone systems that end in dead ends, making it impossible to report fraud; refunds from third parties not passed on, one of the worst chatbots in the industry and failure to provide consumer protection or follow legal requirements re redirecting refunds from cancelled or expired cards. Instead, they send the refund back to the retailer and tell you it's your problem. Blocked without reasons when travelling abroad so that you cannot rely on it; while allowing over £1000 of unverified fraud to go through. Staggering that the John Lewis brand is associated with such an untrustworthy and frankly shabby product. Read more Read less

Really poor service. I got a letter out of the blue stating my insurance policy had been cancelled as I had cancelled the direct debit.... Really poor service. I got a letter out of the blue stating my insurance policy had been cancelled as I had cancelled the direct debit. I had not done this but I had cancelled a new direct debit set up by a company I had never heard and did not agree to have it set up. Despite evidence the direct debit was still live they refused to listen and claimed my policy was ending shortly anyway, which it wasn’t. dont use this shambles of a company. Read more Read less

I have been holding a John Lewis credit card for about 30 years. The transition to Newday has been catastrophic. It is clear that they... I have been holding a John Lewis credit card for about 30 years. The transition to Newday has been catastrophic. It is clear that they cannot manage or deliver the service. There is no one to speak to after 8pm and if the computer says no to a transaction you are stuck! Their system is very primitive and cannot differentiate between a fraudulent and a genuine transaction. So if in doubt it stops the process. And if you need to complete a payment you'll need to wait till the following day. Service ha! I will be terminating my membership cause it has become very unreliable as a service. Read more Read less

I have used John Lewis to insure my pet dog Sid for several years. The premium started off quite reasonable. After the first year the... I have used John Lewis to insure my pet dog Sid for several years. The premium started off quite reasonable. After the first year the premium almost doubled. Sid then was diagnosed with a degenerative spinal condition but I had lifetime cover so thought I would be OK. At the next renewal Sid’s premium more than doubled again to £103 per month, but he had turned 8, so they told me this was the reason for the large increase in cost. Halfway through the year Sid turned 9 and at this point they started charging me 20% of any claim made. 3 months later I have just been advised that Sid’s monthly premiums have increased to £186 pcm plus 20% of any claim made. No explanation of why the cost has increased by 80% in one year. HOW CAN THEY JUSTIFY THIS?? If they offer lifetime cover they should not be allowed to increase the cost so exponentially that my only choice is to cancel the insurance. Sid has an existing lifetime condition, so I will not be able to get insurance to cover this elsewhere. WHAT A CON! Read more Read less

I am a senior citizen. A transaction I made at the weekend was blocked. The person I spoke to on Saturday did not believe I... I am a senior citizen. A transaction I made at the weekend was blocked. The person I spoke to on Saturday did not believe I was me. I spoke to the fraud people today who treated me like a criminal, called me a liar, and only reinstated my card on the condition that any future transactions, if fraudulent, would not be covered by them. They don’t have to worry on that score, as my card is being closed after a stinging complaint to them and John Lewis. Read more Read less

I had a completely different experience than most other reviews. Been insured for nearly 3 years., 2 cats for £240 per year and £360 the... I had a completely different experience than most other reviews. Been insured for nearly 3 years., 2 cats for £240 per year and £360 the second year. Sadly shortly after renewal one of my cats fell terminally sick with heart disease and passed a yesterday. Over the last 10 months John lewis has paid out nearly £12,000 in emergency vet fees and prescription fees. Every claim dealt with by the small animal hospital in Neston, I got emails when the claim was put in and with 48 hours another clarifying they had paid. I paid a very small portion and without John lewis insurance I would have had to say good bye to my beloved pet 10 months ago. I can not thank them enough. There was no trying to wiggle out of anything, it was simply paid. Thanks you again Read more Read less