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John Lewis reviews

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Rated Terrible • 1.45/5

John Lewis reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Terrible based on 1,027 product reviews

Average score of 1.45/5
5 star
8%
4 star
2%
3 star
2%
2 star
4%
1 star
84%
Reviews for John Lewis have trended positively over the past 90 days

Latest positive rating

5/5

great customer service, very helpful staff

great customer service, very helpful staff

{"display":"Niki ","full_name":"Niki ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet insurance
Niki 15th September 2025

Latest negative rating

1/5

Avoid JL car insurance, they use Carpenters Solicitors

Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of... Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of the solicitors scamming customers and not dealing with claims, however they still work with them, which I think JL is also a part of the issues with Carpenters Solicitors. Cases are 3-4yrs in and still no resolution. Carpenters took on my claims as I wasn't at fault only to discover it's a set up, they purposely do not settle your claim, they leave it open and will not deal with your claim. JL are aware, and how they work they still collect money for a long period of time without resolving your claim. Read more Read less

{"display":"S K","full_name":"S K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
S K 3rd October 2025
See more reviews for John Lewis products

About John Lewis

John Lewis Finance offers a custom-designed Partnership Card, Insurance to protect the things you love, as well as Foreign Currency and Money Transfers, your complete satisfaction is always their goal.

Are you looking for the perfect place to fulfil your financial needs? Our John Lewis Finance reviews can help you decide if they're the right choice for you.

If you’re considering one of many services John Lewis Finance has to offer, check out our reviews first. Find out how satisfied customers have been so far. Learn more about the benefits of being a John Lewis member. Read about real experiences with the customer service team. All of this and more can be found in our John Lewis Finance reviews.

Smart Money People is the place for John Lewis reviews. Read and write reviews to help increase trust and transparency in Financial Services.

John Lewis at a glance

Reviews for John Lewis

Showing 11 of 1027 company reviews • Last reviewed within 7 days

Avoid JL car insurance, they use Carpenters Solicitors

Car insurance • 3rd October 2025

Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of... Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of the solicitors scamming customers and not dealing with claims, however they still work with them, which I think JL is also a part of the issues with Carpenters Solicitors. Cases are 3-4yrs in and still no resolution. Carpenters took on my claims as I wasn't at fault only to discover it's a set up, they purposely do not settle your claim, they leave it open and will not deal with your claim. JL are aware, and how they work they still collect money for a long period of time without resolving your claim. Read more Read less

{"display":"S K","full_name":"S K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
S K
Rated Terrible • 1/5
Read more product reviews

Avoid John Lewis Home insurance at all costs

Home insurance • 30th September 2025

I have had the most horrendous experience and want to warn others. We had to make a claim and it got declined. Obviously not happy... I have had the most horrendous experience and want to warn others. We had to make a claim and it got declined. Obviously not happy about that but putting the decision aside, you need to know John Lewis do not manage the claim - it is a Claim Management company called Sedgwick. There were numerous issues with them during the claim and I tried to get help from John Lewis but they were no help at all I even raised an escalated complaint but no use, even when I complained about John Lewis own service. Basically I kept being promised calls and then they did not call me. The final straw was my policy was up for renewal and it has doubled in price. I called John Lewis and they said it is because Sedgwick have marked my policy as having had a claim that has been paid out - you can imagine the frustration. I asked them to sort it but they said all they can do is email Sedgwick and get them to contact me in 5 working days. I tried to argue that my policy is with John Lewis and I am really not happy the way John Lewis are dealing with this and the response I got from my ‘case manager’ was, I quote - “you have to realise that if you buy insurance from us it is not the same as buying something from a store or online- we are dependent on our partners”. I could not believe it - the only reason I bought this insurance is because it is John Lewis and I do expect the John Lewis service!! So please remember this when you are buying your insurance Read more Read less

{"display":"Andy B","full_name":"Andy B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    If your phone is stolen, you cannot verify anything.

    I had my phone and card stolen, to cancel your card you need your phone... to do anything, you need your phone. So then decided... I had my phone and card stolen, to cancel your card you need your phone... to do anything, you need your phone. So then decided to used the chat service, only it said error! You need to have other methods of verification if the worst happens! Read more Read less

    {"display":"Lexee","full_name":"Lexee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Partnership Card
    Lexee 25th September 2025
  • 1/5

    Disgusting...a £500 hike in my premium - no claims!

    a £500 hike in my premium for my healthy dachshund with no health conditions and no claims. The ethics of John Lewis needs questioning. They... a £500 hike in my premium for my healthy dachshund with no health conditions and no claims. The ethics of John Lewis needs questioning. They are daylight robbers. I won't be renewing with them for sure. Read more Read less

    {"display":"Rob Shill","full_name":"Rob Shill","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1303922.png"}}'s avatar
    Pet insurance
    Rob Shill 23rd September 2025
  • 1/5

    Extremely poor fraud customer service!

    Extremely poor fraud customer service!

    {"display":"linda ","full_name":"linda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Partnership Card
    linda 22nd September 2025
  • 5/5

    great customer service, very helpful staff

    great customer service, very helpful staff

    {"display":"Niki ","full_name":"Niki ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Niki 15th September 2025
  • 1/5

    80% increase in renewal - no reason given

    80% increase in renewal reason for 2 x healthy dogs, with no claims history

    {"display":"Samuel Platt","full_name":"Samuel Platt","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1301451.png"}}'s avatar
    Pet insurance
    Samuel Platt 12th September 2025
  • 5/5

    Quick and effective.

    Usually deal with claims quickly and effectively. Simple to use process. Could be a little cheaper for renewals, but decent value.

    {"display":"MDH","full_name":"MDH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    MDH 8th September 2025
  • 1/5

    My John Lewis house insurance increased by 77% year...

    My John Lewis house insurance increased by 77% year on year ! So cancelling renewal.

    {"display":"rachael w","full_name":"rachael w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    rachael w 3rd September 2025
  • 2/5

    Jogn Lewis AKA Covea car Insurance large cost increase

    Jogn Lewis AKA Covea Insurance has increased my car policy more than 100% in the past 2 years. I have made no claims nor being... Jogn Lewis AKA Covea Insurance has increased my car policy more than 100% in the past 2 years. I have made no claims nor being involved in any traffic offences. They seem to have become very picky in who they insure. I have just reinsured and saved over £700 - should hav done it last year! Read more Read less

    {"display":"PHW","full_name":"PHW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    PHW 18th August 2025
  • 1/5

    Terrible Customer Service and Fraud Support

    We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to... We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service agents and everyone has told us a different procedure with no resolution 6 weeks later! The latest agent said the only way to try and get this resolved is for her to log a complaint against the dispute team - they would not even pass us through to a manager to discuss - staggering in todays world of financial scammers and fraud Read more Read less

    {"display":"Mike C","full_name":"Mike C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Partnership Card
    Mike C 25th July 2025

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