I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in... I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in my home only to find out at a later date that in fact this is an outsourced business. When my partner and I became engaged I contacted JLHI to add the engagement ring to our home personal possessions cover. I was informed that the value was too high and as a consequence of this I I was told I had to find a new insurance policy as JLHI would not cover us any longer. I find a new insurer and go back to JLHI to inform them and then they tell me I have to pay a further £85.44 to cancel the policy even though it was them that were responsible for cancelling the policy. I explained that I shop with JL all the time but they would not change their mind and I had to pay. I have complained to JL but no replies. I feel totally let down and disgusted with the level of poor service and understanding. Never again with I be spending my money with JL in any form, period! Read more Read less

I just really like the Parnership card. I makes things easier to purchase and the settings let you know when payment is due. It's very... I just really like the Parnership card. I makes things easier to purchase and the settings let you know when payment is due. It's very simple and has made my life easier. I'd recommend it to friends and family. Read more Read less

If I could score lower than 1 star I would.. I’ve been trying to increase my credit limit .. you can’t even GIVE them money!... If I could score lower than 1 star I would.. I’ve been trying to increase my credit limit .. you can’t even GIVE them money! Customer services are not trained to deal with queries - my dog can give me more info than they can… they deserve these bad reviews. I’m ditching my card and sticking with my M and S one who are brilliant at every level AND they deal with queries face to face in store… Read more Read less

Ask for payment and ask you to check your statement days before they get round to the producing the actual pdf statement itself!

Home Insurance. Had I known every element of the policy was outsourced I would not have purchased. Needed emergency assistance when boiler was spewing out... Home Insurance. Had I known every element of the policy was outsourced I would not have purchased. Needed emergency assistance when boiler was spewing out carbon monoxide. Long story short ; they left us without hot water and heat for 3 days. In the end had to find my own contractor to sort the issue (which was created by JLP engineer who set the air settings incorrectly on an oil boiler when he serviced it). Lodged a complaint over a month ago and despite promises to investigate nothing has happened. JLP pass the buck to their “partner” and will not intervene ! They take no responsibility whatsoever and refer you to their incompetent partners. Commencing a case with OFTEC and the FCA for miss sold policy and incompetence - avoid at all costs. Dreadful and just don’t care …. Poor show JLP, I expected much better. Read more Read less

Pity you cannot give 0 They block your card for no reason and cannot explain why!

WE have 2 Labradors, both currently in good health, and neither have had claims made in the last insurance year, however, John Lewis have decided... WE have 2 Labradors, both currently in good health, and neither have had claims made in the last insurance year, however, John Lewis have decided to make fantastic increases in the Insurance Premiums of each. Last August (2024) we re-insured one Lab and the Premium rose from £249 to £376, which was bad enough, but this week (April'25) we received a letter from John Lewis Insurance telling us that they made mistake and the Premium should have been £447.66, "but don't worry, we don't have to pay the difference"! Unbelievable! We won't be re-newing again. Read more Read less

I have been with John Lewis I Duran e on and off for many years Thus year they simply refused to insure me and despite... I have been with John Lewis I Duran e on and off for many years Thus year they simply refused to insure me and despite raising a formal complaint all I got was a lot of waffle. I am convinced it is based on age but they deny it. I got j Durante with my bank Lloyds for less. So much fur the John Lewis reputation!!! Read more Read less

Newday who are the administarors of John Lewis credit cards are unpersonalised, unintelligent, incompetent administarors of a once reputable company. I have been with JL... Newday who are the administarors of John Lewis credit cards are unpersonalised, unintelligent, incompetent administarors of a once reputable company. I have been with JL for decades, always paid my account in full on time, yet they would not increase my credit limit, and could not give me a reason why. The complaint phone lines are maned by people who speak with unfathomable foreign accents. John Lewis, you have gone down hill. What a shame!! The only bonus is a John Lewis voucher every so often, otherwise, I'd cancel it today. Read more Read less