The fraud alert system blocks the card and does not allow easy confirmation of transaction to clear. This means that the card can be blocked... The fraud alert system blocks the card and does not allow easy confirmation of transaction to clear. This means that the card can be blocked for days. In addition their response and customer services do not work after 7pm. Cheap and lazy. Read more Read less

Having had a John Lewis credit card for almost 20 years and paying it off in full, on time, every month I wanted to increase... Having had a John Lewis credit card for almost 20 years and paying it off in full, on time, every month I wanted to increase the credit limit in order to buy goods from John Lewis for my new home but was refused outright without any discussions or checks. I was able to switch to a new credit card provider with the limit I needed very quickly and have closed my card with John Lewis. I felt it was really disappointing service to a loyal and long term customer. Read more Read less

I have had a JL credit card for over 10 years , paid off in full every month. I returned from holiday having cleared my... I have had a JL credit card for over 10 years , paid off in full every month. I returned from holiday having cleared my card to buy a coffee. The card was blocked. Once home I looked at my account, because of a late purchase I was £5.25 overdrawn for 2 days. On my account in red was an aggressive, we have blocked your card , will report you and charge £12.00. On phoning they cancelled the £12.00 I wrote to the CEO of Lewis. This complaint was flipped over to Newday, who couldn't care less . They have now charge £4.93p interest. I spend over £12K a year from Waitrose . So tomorrow I will warn everyone I know to cancel their card. This is no way to treat loyal customers. Shame on you John Lewis. Read more Read less

The John Lewis Partnership card used to have fantastic rewards, but recently this has changed and they are now very poor, even for spending within the Partnership.

Just had my renewal through and it has gone from £304 to £434 an increase of £130 !!! no claims made . what a rip off . Cancelled and going elsewhere

I would not give any stars. The insurer was extremely rude and kept talking over me when I was trying to explain that my dog... I would not give any stars. The insurer was extremely rude and kept talking over me when I was trying to explain that my dog did not have any pre-existing condition. I will take it up with ombudsman as they really are scammers. I never thought that John Lewis would do anything like this but it seems that they will try to link anything to pre-existing condition just not to pay out. Absolute scammers Read more Read less

The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via their... The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via their website or app. On the rare occasion I have needed to contact them by telephone I have received prompt service. Read more Read less

Newday have changed their bank account details which means any balance transfers attempted via other banks send the money to their old bank account. Newday... Newday have changed their bank account details which means any balance transfers attempted via other banks send the money to their old bank account. Newday refuse to accept or understand this and continue to try and blame the customer for the issue. It seems the online card details for these transactions is held by Newday not the customer but what would I know after 40 years is IT. Read more Read less

John Lewis Pet Insurance — now underwritten by Intact Insurance (a company I’d never even heard of) — is not worth the money. Do not... John Lewis Pet Insurance — now underwritten by Intact Insurance (a company I’d never even heard of) — is not worth the money. Do not bother. After just one year, my policy renewal increased by over 51%, despite the fact that my dog is young, has had no claims, no injuries, no illnesses, and no ongoing health concerns. When I queried this excessive increase, I was simply told, “your dog is older” — my dog is four years old. I raised a formal complaint and explicitly requested that it be escalated to a manager, only to receive a response from a complaints handler, not management. The reply was the same generic, scripted response, with no meaningful explanation or willingness to properly review the issue. This company clearly does not value loyal customers and hides behind boilerplate responses rather than taking accountability. Dreadful company. Avoid. Avoid. Avoid. Read more Read less