My John Lewis house insurance increased by 77% year on year ! So cancelling renewal.

Jogn Lewis AKA Covea Insurance has increased my car policy more than 100% in the past 2 years. I have made no claims nor being... Jogn Lewis AKA Covea Insurance has increased my car policy more than 100% in the past 2 years. I have made no claims nor being involved in any traffic offences. They seem to have become very picky in who they insure. I have just reinsured and saved over £700 - should hav done it last year! Read more Read less

We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to... We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service agents and everyone has told us a different procedure with no resolution 6 weeks later! The latest agent said the only way to try and get this resolved is for her to log a complaint against the dispute team - they would not even pass us through to a manager to discuss - staggering in todays world of financial scammers and fraud Read more Read less

The card uses 3DS with a reasonable app. HOWEVER, their foreign transaction fraud screening is very high and ignores authorisation on the app. This is... The card uses 3DS with a reasonable app. HOWEVER, their foreign transaction fraud screening is very high and ignores authorisation on the app. This is a problem if you transact over the internet, where your merchant isn't necessarily on the High Street. You have to call during their Fraud Screening opening hours, which I did and was put on hold for 12 minutes. The agent picked up the call and said 'Hello'. I picked the phone up off the desk and hit unmute and she dropped the call - literally less than a two seconds. So I had to call back and wait another 11 minutes. I gave up half an hour of my day (and was charged for the call), to confirm a transaction I had already authenticated in the app. You also can't file a complaint over the phone after 5pm or via email. Read more Read less

Our renewal came up with John Lewis for our Building cover - we have made no claim with them and yet they have put the... Our renewal came up with John Lewis for our Building cover - we have made no claim with them and yet they have put the price up by 54%....we questioned it and they said it was the best price they can do. How do these companies justify these price increases. Can anyone explain why building insurance would rise by that much? Read more Read less

Paid my monthly statement on time and through my bank as per usual , the monies left my account on the day and John Lewis... Paid my monthly statement on time and through my bank as per usual , the monies left my account on the day and John Lewis advised the amount was still outstanding , advised and sent screenshots of the parent made and it transpired that John Lewis had lost the payment in there system , yes they returned my late charges but with zero apology or compensation for all the anxiety and stress John Lewis caused , awful service awful awful service Read more Read less

had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which... had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally amass and spend in the new year sales. customer service is always good and the guarantees although it can be a pain sometimes to find the contact details Read more Read less

I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before... I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after 4pm so you can not call to unblock your card. Been unable to purchase petrol on one occasion and unable to pay for a food order delivery due at 8am when expecting 30 for lunch at 12pm. I have made an official complaint but nothing changed. It is not acceptable. I will be cancelling my card. Read more Read less

I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in... I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in my home only to find out at a later date that in fact this is an outsourced business. When my partner and I became engaged I contacted JLHI to add the engagement ring to our home personal possessions cover. I was informed that the value was too high and as a consequence of this I I was told I had to find a new insurance policy as JLHI would not cover us any longer. I find a new insurer and go back to JLHI to inform them and then they tell me I have to pay a further £85.44 to cancel the policy even though it was them that were responsible for cancelling the policy. I explained that I shop with JL all the time but they would not change their mind and I had to pay. I have complained to JL but no replies. I feel totally let down and disgusted with the level of poor service and understanding. Never again with I be spending my money with JL in any form, period! Read more Read less