extremely disappointed with my experience handling a claim through John Lewis. What has been most frustrating is not just the outcome, but the overall lack... extremely disappointed with my experience handling a claim through John Lewis. What has been most frustrating is not just the outcome, but the overall lack of urgency, communication, and accountability throughout the process. I have been paying £44 per month for this cover, with the expectation that in the event something went wrong, I would be supported efficiently and fairly. Unfortunately, that has not been the case. From December through to March, I made multiple attempts to chase updates, with numerous calls logged between both John Lewis and their claims handler. Despite this, progress was consistently slow, and I was often left without clear information or meaningful updates. It felt as though I had to continuously follow up rather than being proactively supported. While only a couple of delays may have been formally acknowledged, this does not reflect the reality of my experience. The ongoing lack of communication and the time taken at each stage made the process unnecessarily stressful and drawn out. To now be told that the claim will not be going ahead, after months of back-and-forth, is incredibly frustrating. It raises serious concerns about how claims are assessed and how customers are treated during what is already a difficult situation. For £44 a month, I expected a far higher standard of service from a company like John Lewis, known for its reputation and customer care. Unfortunately, this experience has not reflected those values at all. Read more Read less

I used my card to pay for petrol at my local Sainsbury's. Later that day I received a message saying there was a suspicion of... I used my card to pay for petrol at my local Sainsbury's. Later that day I received a message saying there was a suspicion of fraud. A simple glance at my payment history would show regular transactions at my local Sainsbury's. At the third attempt to reinstate my card on Google Wallet after half an hour at answering security questions and extremely rude woman told me she didn't believe I was the card holder and I would hear from the fraud people. The fraud people were somewhat more intelligent and polite and sorted everything but I was treated like a criminal. Dreadful service. Read more Read less

My bank paid my direct debit but Newday verbally claim not have received the money even though it is showing on their app as a payment received my my bank.

The fraud alert system blocks the card and does not allow easy confirmation of transaction to clear. This means that the card can be blocked... The fraud alert system blocks the card and does not allow easy confirmation of transaction to clear. This means that the card can be blocked for days. In addition their response and customer services do not work after 7pm. Cheap and lazy. Read more Read less

Having had a John Lewis credit card for almost 20 years and paying it off in full, on time, every month I wanted to increase... Having had a John Lewis credit card for almost 20 years and paying it off in full, on time, every month I wanted to increase the credit limit in order to buy goods from John Lewis for my new home but was refused outright without any discussions or checks. I was able to switch to a new credit card provider with the limit I needed very quickly and have closed my card with John Lewis. I felt it was really disappointing service to a loyal and long term customer. Read more Read less

I have had a JL credit card for over 10 years , paid off in full every month. I returned from holiday having cleared my... I have had a JL credit card for over 10 years , paid off in full every month. I returned from holiday having cleared my card to buy a coffee. The card was blocked. Once home I looked at my account, because of a late purchase I was £5.25 overdrawn for 2 days. On my account in red was an aggressive, we have blocked your card , will report you and charge £12.00. On phoning they cancelled the £12.00 I wrote to the CEO of Lewis. This complaint was flipped over to Newday, who couldn't care less . They have now charge £4.93p interest. I spend over £12K a year from Waitrose . So tomorrow I will warn everyone I know to cancel their card. This is no way to treat loyal customers. Shame on you John Lewis. Read more Read less

The John Lewis Partnership card used to have fantastic rewards, but recently this has changed and they are now very poor, even for spending within the Partnership.

Just had my renewal through and it has gone from £304 to £434 an increase of £130 !!! no claims made . what a rip off . Cancelled and going elsewhere

I would not give any stars. The insurer was extremely rude and kept talking over me when I was trying to explain that my dog... I would not give any stars. The insurer was extremely rude and kept talking over me when I was trying to explain that my dog did not have any pre-existing condition. I will take it up with ombudsman as they really are scammers. I never thought that John Lewis would do anything like this but it seems that they will try to link anything to pre-existing condition just not to pay out. Absolute scammers Read more Read less