Chihuahua x never once claimed in 6 years and price gone up 50 per cent. I asked why - 1 year older and i live... Chihuahua x never once claimed in 6 years and price gone up 50 per cent. I asked why - 1 year older and i live in London. I went with John Lewis because of the reputation but its appalling- customer services was fobbing off. Not interested at all. Couldn’t explain is shorter life dogs were even higher premiums. Told if I went on line even with John Lewis that they wouldn’t honour it. Don’t be scammed. Just find an insurer who wants to insure your pet. John Lewis don’t. Very sad Read more Read less

Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and to a high standard. No quibbles.

Good price for home insurance. Been with John Lewis for years.

The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to... The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or Waitrose. Read more Read less

Ever since NewDay took over it has been chaos. This happens frequently. I receive messages stating my bill was not paid on time, when it... Ever since NewDay took over it has been chaos. This happens frequently. I receive messages stating my bill was not paid on time, when it was.. All firms now have security and I do not find this problem with other providers. At the moment they have blocked my account, again. I always pay my account in full every month and have spent a lot of money with John Lewis. I do not think NewDay are the right firm to work with John Lewis. They are at the wrong end of the market. Read more Read less

John Lewis Pet Insurance - SCAM! Paying policy for over a year refused to pay out for £150 as apparently was a pre-existing condition even... John Lewis Pet Insurance - SCAM! Paying policy for over a year refused to pay out for £150 as apparently was a pre-existing condition even though it wasn't. DO NOT WASTE YOUR MONEY. Read more Read less

We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened just after purchasing the iPhone directly from John Lewis! The experience with NewDay’s so-called fraud department was appalling—by far the most incompetent we’ve ever encountered. An elderly family member was subjected to invasive and idiotic questioning by untrained staff and low-IQ managers who then arbitrarily decided to block the card. Their handling of this situation was completely devoid of logic or reason. It’s hard to believe a company with such disastrous customer service could gain FCA authorisation. By partnering with NewDay, John Lewis is risking its well-earned reputation for quality and reliability. Many loyal customers, including us, are now rethinking their relationship with John Lewis because of this poor choice of provider. Please, John Lewis, reconsider your partnership with NewDay. The previous provider was leagues better, and good customer service isn’t rocket science—it’s common sense. This fiasco proves NewDay isn’t up to the standard your customers expect and deserve. Read more Read less

If anyone is considering JL money/credit cards, please don’t bother. They are simply the worst you’ll ever come across. We love John Lewis and as... If anyone is considering JL money/credit cards, please don’t bother. They are simply the worst you’ll ever come across. We love John Lewis and as a matter of fact it is an insult to have this trustworthy establishment being associated with such a low service from this company that handles the credit cards. The cards are often blocked from no obvious reasons and to no fault on us. Trying to unblock it, you’ll be faced with an illogical process, low intelligence staff and most frustrating experiences. John Lewis, please do something about it, if only this could be possible without change of supplier. At the end of their contract, please consider bringing on board people who can represent you and your names adequately and provide your clients with a reliable service. So far, the only thing we are faced with is a crap service and high frustrations. They are pushing your loyal clients away and competitions do exist. JL, you have to act and very promptly. Read more Read less

Just got my renewal cover sent to me, 50% increase then there has never been a claim and my dog is still young and healthy.... Just got my renewal cover sent to me, 50% increase then there has never been a claim and my dog is still young and healthy. John Lewis are just ripping of dog owners to fill the gaps in their P&L Read more Read less