John Lewis Mastercard have a significantly shorter period between bill date and payment date. So much for never knowingly undersold. Spivy and mean minded.

Renewal premium went from £504.20 to £1093.64! One small claim for less than £300. Cancelled immediately and found comparable cover for a fraction of the renewal cost.

Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of... Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of the solicitors scamming customers and not dealing with claims, however they still work with them, which I think JL is also a part of the issues with Carpenters Solicitors. Cases are 3-4yrs in and still no resolution. Carpenters took on my claims as I wasn't at fault only to discover it's a set up, they purposely do not settle your claim, they leave it open and will not deal with your claim. JL are aware, and how they work they still collect money for a long period of time without resolving your claim. Read more Read less

I have had the most horrendous experience and want to warn others. We had to make a claim and it got declined. Obviously not happy... I have had the most horrendous experience and want to warn others. We had to make a claim and it got declined. Obviously not happy about that but putting the decision aside, you need to know John Lewis do not manage the claim - it is a Claim Management company called Sedgwick. There were numerous issues with them during the claim and I tried to get help from John Lewis but they were no help at all I even raised an escalated complaint but no use, even when I complained about John Lewis own service. Basically I kept being promised calls and then they did not call me. The final straw was my policy was up for renewal and it has doubled in price. I called John Lewis and they said it is because Sedgwick have marked my policy as having had a claim that has been paid out - you can imagine the frustration. I asked them to sort it but they said all they can do is email Sedgwick and get them to contact me in 5 working days. I tried to argue that my policy is with John Lewis and I am really not happy the way John Lewis are dealing with this and the response I got from my ‘case manager’ was, I quote - “you have to realise that if you buy insurance from us it is not the same as buying something from a store or online- we are dependent on our partners”. I could not believe it - the only reason I bought this insurance is because it is John Lewis and I do expect the John Lewis service!! So please remember this when you are buying your insurance Read more Read less

I had my phone and card stolen, to cancel your card you need your phone... to do anything, you need your phone. So then decided... I had my phone and card stolen, to cancel your card you need your phone... to do anything, you need your phone. So then decided to used the chat service, only it said error! You need to have other methods of verification if the worst happens! Read more Read less

a £500 hike in my premium for my healthy dachshund with no health conditions and no claims. The ethics of John Lewis needs questioning. They... a £500 hike in my premium for my healthy dachshund with no health conditions and no claims. The ethics of John Lewis needs questioning. They are daylight robbers. I won't be renewing with them for sure. Read more Read less

Extremely poor fraud customer service!

great customer service, very helpful staff

80% increase in renewal reason for 2 x healthy dogs, with no claims history