John Lewis reviews
John Lewis reviews
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Review summary
People rate this company as Terrible based on 1,031 product reviews
Latest positive rating
great customer service, very helpful staff
great customer service, very helpful staff
Latest negative rating
REALLY SHOULD BE BETTER SERVICE AND COMMUNICATION
They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the... They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the message is..no bold, no big lettering , no red ink.. pathetic way of communicating something so important...signed off by "Emma Wilson, Director (no less) of Customer Contact Centres. On page 2 she tells us the sort code to use , she omits to say payee should be NewDay Ltd, not NewDay Bank. Phoned First Direct about this and they said New Day or J Lewis have not yet provided updated info so is not on their list of credit card payees yet. Eventually worked it out and tested with a £1 payment. Really don't like the way they treat customers and how they communicate. Read more Read less
About John Lewis
John Lewis Finance offers a custom-designed Partnership Card, Insurance to protect the things you love, as well as Foreign Currency and Money Transfers, your complete satisfaction is always their goal.
Are you looking for the perfect place to fulfil your financial needs? Our John Lewis Finance reviews can help you decide if they're the right choice for you.
If you’re considering one of many services John Lewis Finance has to offer, check out our reviews first. Find out how satisfied customers have been so far. Learn more about the benefits of being a John Lewis member. Read about real experiences with the customer service team. All of this and more can be found in our John Lewis Finance reviews.
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John Lewis at a glance
Reviews for John Lewis
Showing 11 of 1031 company reviews • Last reviewed within 7 days
REALLY SHOULD BE BETTER SERVICE AND COMMUNICATION
They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the... They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the message is..no bold, no big lettering , no red ink.. pathetic way of communicating something so important...signed off by "Emma Wilson, Director (no less) of Customer Contact Centres. On page 2 she tells us the sort code to use , she omits to say payee should be NewDay Ltd, not NewDay Bank. Phoned First Direct about this and they said New Day or J Lewis have not yet provided updated info so is not on their list of credit card payees yet. Eventually worked it out and tested with a £1 payment. Really don't like the way they treat customers and how they communicate. Read more Read less
Claim Refused
Had a leak in a roof, plaster came down. Assessor came round and said i should be covered for ceilings and carpets. Sedgewickes refused the... Had a leak in a roof, plaster came down. Assessor came round and said i should be covered for ceilings and carpets. Sedgewickes refused the claimand after numerous emails and chasing, i ended up with nothing. Avoid at all costs Read more Read less
Products from John Lewis
Partnership Card
by John LewisRead our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features...
Partnership Card
by John LewisRead our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features...
Home insurance
by John LewisYou can apply for a John Lewis Money home insurance policy online. Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no...
Home insurance
by John LewisYou can apply for a John Lewis Money home insurance policy online. Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no...
Pet insurance
by John LewisJohn Lewis pet insurance is provided by Royal & Sun Alliance Insurance Ltd. There are six levels of vet fee cover and excess options with John Lewis pet insurance so...
Pet insurance
by John LewisJohn Lewis pet insurance is provided by Royal & Sun Alliance Insurance Ltd. There are six levels of vet fee cover and excess options with John Lewis pet insurance so...
Car insurance
by John LewisYou can apply for John Lewis car insurance online or by calling for a quote. With John Lewis car insurance, you’re covered for windscreen repairs and if you accidentally put...
Car insurance
by John LewisYou can apply for John Lewis car insurance online or by calling for a quote. With John Lewis car insurance, you’re covered for windscreen repairs and if you accidentally put...
Travel Insurance
by John LewisDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Travel Insurance
by John LewisDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Breakdown Insurance
by John LewisLike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Breakdown Insurance
by John LewisLike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Wedding Insurance
by John LewisJohn Lewis, one on the UK's leading department stores can also help to protect your special day with their John Lewis Wedding Insurance. Wedding Insurance has become increasingly popular as...
Wedding Insurance
by John LewisJohn Lewis, one on the UK's leading department stores can also help to protect your special day with their John Lewis Wedding Insurance. Wedding Insurance has become increasingly popular as...
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