John Lewis reviews

John Lewis reviews
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Review summary
People rate this company as Terrible based on 1,017 product reviews
Latest positive rating
had a partnership card for years now.
had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which... had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally amass and spend in the new year sales. customer service is always good and the guarantees although it can be a pain sometimes to find the contact details Read more Read less

Latest negative rating
Terrible Customer Service and Fraud Support
We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to... We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service agents and everyone has told us a different procedure with no resolution 6 weeks later! The latest agent said the only way to try and get this resolved is for her to log a complaint against the dispute team - they would not even pass us through to a manager to discuss - staggering in todays world of financial scammers and fraud Read more Read less

About John Lewis
John Lewis Finance offers a custom-designed Partnership Card, Insurance to protect the things you love, as well as Foreign Currency and Money Transfers, your complete satisfaction is always their goal.
Are you looking for the perfect place to fulfil your financial needs? Our John Lewis Finance reviews can help you decide if they're the right choice for you.
If you’re considering one of many services John Lewis Finance has to offer, check out our reviews first. Find out how satisfied customers have been so far. Learn more about the benefits of being a John Lewis member. Read about real experiences with the customer service team. All of this and more can be found in our John Lewis Finance reviews.
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John Lewis at a glance
Reviews for John Lewis
Showing 11 of 1017 company reviews • Last reviewed within 7 days
Terrible Customer Service and Fraud Support
We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to... We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service agents and everyone has told us a different procedure with no resolution 6 weeks later! The latest agent said the only way to try and get this resolved is for her to log a complaint against the dispute team - they would not even pass us through to a manager to discuss - staggering in todays world of financial scammers and fraud Read more Read less
Customer Service Very Poor
The card uses 3DS with a reasonable app. HOWEVER, their foreign transaction fraud screening is very high and ignores authorisation on the app. This is... The card uses 3DS with a reasonable app. HOWEVER, their foreign transaction fraud screening is very high and ignores authorisation on the app. This is a problem if you transact over the internet, where your merchant isn't necessarily on the High Street. You have to call during their Fraud Screening opening hours, which I did and was put on hold for 12 minutes. The agent picked up the call and said 'Hello'. I picked the phone up off the desk and hit unmute and she dropped the call - literally less than a two seconds. So I had to call back and wait another 11 minutes. I gave up half an hour of my day (and was charged for the call), to confirm a transaction I had already authenticated in the app. You also can't file a complaint over the phone after 5pm or via email. Read more Read less
Products from John Lewis
Partnership Card
by John LewisRead our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features...
Partnership Card
by John LewisRead our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features...
Home Insurance
by John LewisWhether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give...
Home Insurance
by John LewisWhether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give...
Pet Insurance
by John LewisWith such a large volume of providers on the market, finding the right policy to protect your pet can be daunting. At Smart Money People, we aim to make this...
Pet Insurance
by John LewisWith such a large volume of providers on the market, finding the right policy to protect your pet can be daunting. At Smart Money People, we aim to make this...
Car insurance
by John LewisYou can apply for John Lewis car insurance online or by calling for a quote. With John Lewis car insurance, you’re covered for windscreen repairs and if you accidentally put...
Car insurance
by John LewisYou can apply for John Lewis car insurance online or by calling for a quote. With John Lewis car insurance, you’re covered for windscreen repairs and if you accidentally put...
Travel Insurance
by John LewisDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Travel Insurance
by John LewisDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Breakdown Insurance
by John LewisLike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Breakdown Insurance
by John LewisLike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were...
Wedding Insurance
by John LewisJohn Lewis, one on the UK's leading department stores can also help to protect your special day with their John Lewis Wedding Insurance. Wedding Insurance has become increasingly popular as...
Wedding Insurance
by John LewisJohn Lewis, one on the UK's leading department stores can also help to protect your special day with their John Lewis Wedding Insurance. Wedding Insurance has become increasingly popular as...
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