I am absolutely appalled by the way my insurance claim has been handled. I submitted my claim approximately four months ago and have repeatedly attempted... I am absolutely appalled by the way my insurance claim has been handled. I submitted my claim approximately four months ago and have repeatedly attempted to obtain an update from Sedgwick, the claims administrator. The experience has been nothing short of disgraceful. There are two fundamental issues: 1. Unacceptable customer service Despite repeated attempts to resolve this matter, I have encountered an appalling standard of customer service. The attitude and tone of some of the staff answering the telephone have been wholly inappropriate. Customers who have paid for insurance cover should not have to endure such treatment simply because they are trying to establish what is happening with a legitimate claim. 2. A non-functioning email service Sedgwick's incoming email service is apparently not working. This has been acknowledged as a problem, yet I have been given no indication of when it will be resolved or how customers are expected to communicate with the company in the meantime. Quite frankly, what is the point of paying for insurance if, when you need to make a claim, you cannot obtain a response, cannot reliably communicate with the claims administrator and cannot get a straightforward update? In my experience, the service has been entirely ineffective. I have also submitted formal complaints to both John Lewis and Sedgwick. I was advised that somebody would respond within three working days. That assurance was given on Thursday, 22 October, and I have still not received a response. This only reinforces my concerns about the apparent lack of urgency, accountability and willingness to resolve customer complaints. I understand that John Lewis no longer uses Sedgwick, which raises further questions about the service being provided to customers who purchased insurance through John Lewis and who are now left trying to resolve outstanding claims. I consider this situation completely unacceptable. An insurance policy is purchased on the understanding that, should something go wrong, the insurer and its appointed claims administrator will provide an effective and reasonable service. Four months after submitting my claim, I am still having to chase for answers while encountering communication failures and a lack of meaningful response. I now intend to raise this matter with the Martin Lewis Money Show so that the issues I have experienced can be brought to wider attention. Consumers deserve to know what happens when they attempt to use the insurance cover they have paid for, and I believe these concerns warrant scrutiny. I would also strongly caution anyone considering purchasing insurance through John Lewis to look carefully at the claims-handling arrangements and customer experiences before making a decision. I now require the following: A substantive update on my outstanding claim, including an explanation for the four-month delay. A response to my formal complaint and an explanation as to why the promised three-working-day response was not provided. Confirmation of how Sedgwick intends to maintain effective communication with customers while its incoming email service remains unavailable. A clear explanation of what steps will be taken to resolve my claim without further unnecessary delay. I expect this matter to be treated seriously and escalated to someone with the authority to resolve it. I do not consider it acceptable to be left chasing a claim and a complaint indefinitely for an insurance service for which I have paid. I look forward to receiving a substantive response without further delay. Yours faithfully, Steve Bean Read more Read less

Order South African Rands using the credit card.was charged 5% immediately and then and 1 week later £6.84 interest.18 months ago the same currency had... Order South African Rands using the credit card.was charged 5% immediately and then and 1 week later £6.84 interest.18 months ago the same currency had no such charges. Buyer beware.closed the account Read more Read less

It has THE Lowest Payback time on the market. Most credit cards are "up to 49 days", which in practice means "a minimum of 19... It has THE Lowest Payback time on the market. Most credit cards are "up to 49 days", which in practice means "a minimum of 19 days" (as you take off one month to get the minimum) between a statement being generated and payment being due. NewDay (which is who John Lewis credit card foolishly use) are absolutely DIRE. They have a payment period of "up to 45 days", which is practise means "a minimum of 15 days", BUT (and they tell you that this is a GOOD thing!!!), they take the payment 6 days early, so you have just NINE days to pay!!!. So you can go away on a two week holiday with nothing due, and come back to find you've missed the final date for the payment. John Lewis USED to run their credit card themselves, and it was quite good, but now they have shipped it off to NewDay, AVOID THE JOHN LEWIS CARD LIKE THE PLAGUE. Please note. There is nothing wrong with John Lewis as a SHOP. In fact,. I'd recommend them. But avoid their awful credit card like it's leprocy. Get ANYONE else's. Lloyds, Nationwide, Santander. Doesn't matter. They are ALL much better. Read more Read less

Friendly direct derive with good knowledge and recommendations

Unable to enter my account as new system in place. Took more than 10 minutes to get in, requiring new passcode which I had no... Unable to enter my account as new system in place. Took more than 10 minutes to get in, requiring new passcode which I had no knowledge of, and then no up to date statement, just last month's figure which was paid 3 weeks ago. Read more Read less

Transactions refused as "fraudulent" then card is blocked or cancelled altogether necessitating long calls to customer service and a wait for a new card (twice... Transactions refused as "fraudulent" then card is blocked or cancelled altogether necessitating long calls to customer service and a wait for a new card (twice in 3 weeks!) In the meantime JL are losing business. Since the move to Newday it has been dreadful and such reputational damage for John Lewis. Read more Read less

So many bad experiences with this card – automated telephone systems that end in dead ends, making it impossible to report fraud; refunds from third... So many bad experiences with this card – automated telephone systems that end in dead ends, making it impossible to report fraud; refunds from third parties not passed on, one of the worst chatbots in the industry and failure to provide consumer protection or follow legal requirements re redirecting refunds from cancelled or expired cards. Instead, they send the refund back to the retailer and tell you it's your problem. Blocked without reasons when travelling abroad so that you cannot rely on it; while allowing over £1000 of unverified fraud to go through. Staggering that the John Lewis brand is associated with such an untrustworthy and frankly shabby product. Read more Read less

Really poor service. I got a letter out of the blue stating my insurance policy had been cancelled as I had cancelled the direct debit.... Really poor service. I got a letter out of the blue stating my insurance policy had been cancelled as I had cancelled the direct debit. I had not done this but I had cancelled a new direct debit set up by a company I had never heard and did not agree to have it set up. Despite evidence the direct debit was still live they refused to listen and claimed my policy was ending shortly anyway, which it wasn’t. dont use this shambles of a company. Read more Read less

I have been holding a John Lewis credit card for about 30 years. The transition to Newday has been catastrophic. It is clear that they... I have been holding a John Lewis credit card for about 30 years. The transition to Newday has been catastrophic. It is clear that they cannot manage or deliver the service. There is no one to speak to after 8pm and if the computer says no to a transaction you are stuck! Their system is very primitive and cannot differentiate between a fraudulent and a genuine transaction. So if in doubt it stops the process. And if you need to complete a payment you'll need to wait till the following day. Service ha! I will be terminating my membership cause it has become very unreliable as a service. Read more Read less