I have been driven to write this review as I am so cross and even after retrospective complaint letters (sent by recorded delivery), I have... I have been driven to write this review as I am so cross and even after retrospective complaint letters (sent by recorded delivery), I have had no response. In August I made an in-month payment of £1,120 - I had paid for an event for someone else and once they repaid me, I wanted to return the money to my account. I used the John Lewis Partnership card app to make the payment as I have on a number of times before. However on this occasion despite the money leaving my Natwest account immediately, it did not arrive in my credit card account. So began 3.5 weeks of phone calls, emails and letters, during which New Day consistently gave me the wrong information and did not do anything at all. They even asked me to check if the £1,120 had been paid back to my bank account - as if I am so rich I wouldn't have noticed!! I finally decided to elevate it to a complaint (previously I was just trying to find the money) and a week later, finally after I provided yet more information from my bank (who were excellent), the money was located in a New Day account and returned to my account. There was no apology, simply a letter thanking me for getting in touch and stating that New Day believed my complaint had been resolved. I was fuming. I wrote a latter to both New Day and John Lewis with a details account of ALL the calls and emails etc. asking for an apology and compensation. I sent both letters by recorded delivery and both were signed for. John Lewis got in touch and said they had forwarded my letter to New Day (despite the fact that theirs was simply a copy to notify them) but to this day... some 4 weeks later, I have had absolutely no further contact from New Day. I cannot make it any clearer about how completely inefficient and frustrating this company are and what a disgrace they are to John Lewis who in turn don't seem bothered. If it is any consolation to other people in the same situation, after a lot of work BY ME, my money was found so don't give up. This is the worst financial service I have ever received from any organisation. Read more Read less

Disgusted my pet insurance has doubled after being a loyal customer I have been a customer for 3 years and have struggled each year to... Disgusted my pet insurance has doubled after being a loyal customer I have been a customer for 3 years and have struggled each year to keep the price down ...but this year its doubled and I have never claimed .I have the premier cover and feel that I am being totally ripped off .and the customer service team who told me it would be cheaper to go on line and buy it as a new policy should be ashamed why carnt you look after your customers who dearly love there pets but refuse to be ripped off . Read more Read less

Just another example of deterioration in the service quality branded under John Lewis. Ever since NewDay took over the old JL card, the amittedly few... Just another example of deterioration in the service quality branded under John Lewis. Ever since NewDay took over the old JL card, the amittedly few occasions we have had to contact them have led to poor customer experience and a total lack of human service. Their processes such as for fraud prevention are lamentable. They blocked a small regular monthly payment to our mobile phone service provider as it was a suspected fraud, even though the same amount had been paid each month under all the same process many times before. We had to launch a complaint to be heard properly, but all this resulted in was a standard 'we didn't make any errors' complaints decision. Their processes are too automated and designed by people who really don't seem to be very experienced as customers at all. And there seems to be very poor understanding of what the JL brand has meant in the UK psyche for so many years. We would say NewDay is possibly going to be viewed as the final nail in JL's coffin over the next few years. Read more Read less

I couldn't agree more with the person who reported "New Day are Trashing John Lewis's reputation ". Trying to prepay for a large item is... I couldn't agree more with the person who reported "New Day are Trashing John Lewis's reputation ". Trying to prepay for a large item is virtually imposible. Getting a credit limit anywhere near the one available with the previous card supplier (HSBC) is impossible and to add insult to injury, today my card is not being accepted, although it is nowhere near the credit limit. I have just tried to look at my transaction history and the site is "currently unavailable".PleaseJOHN LEWIS, PLEASE DUMP THIS USELESS NEWDAY CROWD. Read more Read less

Since John Lewis moved to New Day as their Partnership card service provider, I have had nothing but trouble using the card. They decline some... Since John Lewis moved to New Day as their Partnership card service provider, I have had nothing but trouble using the card. They decline some of my purchases for what they say are “Security reasons”. The latest decline put me in difficulties at the start of a family holiday where they declined the charge that was required to cover the damage deposit on the car hire. This would have meant I couldn’t hire the car, even though I’d paid for the hire of it in the UK using the same card. Luckily, I was able to juggle my finances apps and made sufficient room on another car to complete the hire. New Day say on their website that I didn’t need to inform them when travelling abroad, but maybe I should have tried anyway. Why do I not have any issues with any other credit card? Having returned to the UK, I called “New Day” to complain and to understand why I keep getting my card declined only to be told by the handler that “there is a lot of fraud about”. They also said I should have called them to “get permission” to make the purchase. I pointed out that I was abroad, and a credit card is supposed to be a convenience not a hindrance. Unfortunately, from my point of view, “New Day” are also trashing John Lewis’s reputation at the same time as their own, so will be steering clear of both “New Day” and John Lewis in future. Read more Read less

They are vgery focussed and always go the extra step to ensure we are happy

My freezer stopped working twice in two years, with the loss of everything in it. The insurance company were very understanding and paid up immediately... My freezer stopped working twice in two years, with the loss of everything in it. The insurance company were very understanding and paid up immediately each time. I was semi-expecting them to cut up rough the second time, but they just as polite, kind, and understanding as they had been before. Read more Read less

Haven't made a claim so can only judge on basis of competitive premium for level of cover.

It takes 5 days from when my direct debit is paid from my bank to clear my account with this credit card provider. So if... It takes 5 days from when my direct debit is paid from my bank to clear my account with this credit card provider. So if I’ve used it to its limit I am unable to use it again till 5 days into the new month. Also I am unable to pay into the account by a bank transfer if I want to make an extra payment. This was a useful credit card till it was changed to New Day. Read more Read less