Our renewal came up with John Lewis for our Building cover - we have made no claim with them and yet they have put the... Our renewal came up with John Lewis for our Building cover - we have made no claim with them and yet they have put the price up by 54%....we questioned it and they said it was the best price they can do. How do these companies justify these price increases. Can anyone explain why building insurance would rise by that much? Read more Read less

Paid my monthly statement on time and through my bank as per usual , the monies left my account on the day and John Lewis... Paid my monthly statement on time and through my bank as per usual , the monies left my account on the day and John Lewis advised the amount was still outstanding , advised and sent screenshots of the parent made and it transpired that John Lewis had lost the payment in there system , yes they returned my late charges but with zero apology or compensation for all the anxiety and stress John Lewis caused , awful service awful awful service Read more Read less

had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which... had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally amass and spend in the new year sales. customer service is always good and the guarantees although it can be a pain sometimes to find the contact details Read more Read less

I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before... I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after 4pm so you can not call to unblock your card. Been unable to purchase petrol on one occasion and unable to pay for a food order delivery due at 8am when expecting 30 for lunch at 12pm. I have made an official complaint but nothing changed. It is not acceptable. I will be cancelling my card. Read more Read less

I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in... I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in my home only to find out at a later date that in fact this is an outsourced business. When my partner and I became engaged I contacted JLHI to add the engagement ring to our home personal possessions cover. I was informed that the value was too high and as a consequence of this I I was told I had to find a new insurance policy as JLHI would not cover us any longer. I find a new insurer and go back to JLHI to inform them and then they tell me I have to pay a further £85.44 to cancel the policy even though it was them that were responsible for cancelling the policy. I explained that I shop with JL all the time but they would not change their mind and I had to pay. I have complained to JL but no replies. I feel totally let down and disgusted with the level of poor service and understanding. Never again with I be spending my money with JL in any form, period! Read more Read less

I just really like the Parnership card. I makes things easier to purchase and the settings let you know when payment is due. It's very... I just really like the Parnership card. I makes things easier to purchase and the settings let you know when payment is due. It's very simple and has made my life easier. I'd recommend it to friends and family. Read more Read less

If I could score lower than 1 star I would.. I’ve been trying to increase my credit limit .. you can’t even GIVE them money!... If I could score lower than 1 star I would.. I’ve been trying to increase my credit limit .. you can’t even GIVE them money! Customer services are not trained to deal with queries - my dog can give me more info than they can… they deserve these bad reviews. I’m ditching my card and sticking with my M and S one who are brilliant at every level AND they deal with queries face to face in store… Read more Read less

Ask for payment and ask you to check your statement days before they get round to the producing the actual pdf statement itself!

Home Insurance. Had I known every element of the policy was outsourced I would not have purchased. Needed emergency assistance when boiler was spewing out... Home Insurance. Had I known every element of the policy was outsourced I would not have purchased. Needed emergency assistance when boiler was spewing out carbon monoxide. Long story short ; they left us without hot water and heat for 3 days. In the end had to find my own contractor to sort the issue (which was created by JLP engineer who set the air settings incorrectly on an oil boiler when he serviced it). Lodged a complaint over a month ago and despite promises to investigate nothing has happened. JLP pass the buck to their “partner” and will not intervene ! They take no responsibility whatsoever and refer you to their incompetent partners. Commencing a case with OFTEC and the FCA for miss sold policy and incompetence - avoid at all costs. Dreadful and just don’t care …. Poor show JLP, I expected much better. Read more Read less