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John Lewis reviews

John Lewis Logo
Rated Poor • 2.13/5

John Lewis reviews

Unverified business Last reviewed within 14 days
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Review summary

People rate this company as Poor based on 1,065 product reviews

Average score of 2.13/5
5 star
8%
4 star
3%
3 star
2%
2 star
4%
1 star
83%
Reviews for John Lewis have trended positively over the past 90 days

Latest positive rating

5.00/5

I am happy

I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app.

{"display":"Prasanna","slug":"user1783987340","deleted_at":null,"created_at":"2026-07-14T00:02:20.000000Z","updated_at":"2026-07-14T00:02:20.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Prasanna","last_name":"Balasubrramanium","full_name":"Prasanna Balasubrramanium","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1.00/5

Ditched after 15 years

Ever since John Lewis changed their card provider to Newday, it has been abysmal.The gap between when the statement is available and when the direct... Ever since John Lewis changed their card provider to Newday, it has been abysmal.The gap between when the statement is available and when the direct debit kicks in is far too short, I don’t understand why it takes 3 days to generate a PDF. Their customer service is terrible. The final straw for me was when I was refunded for a cancelled holiday (£5k) , Newday refused to take this into account before taking my direct debit ( £2.5k) and took the whole amount. It meant my account was in credit for ages and I couldn’t actually get my hands on my refund to use for anything else . Interaction with their staff on this was appalling . Read more Read less

{"display":"Chris M","slug":"user1784452728","deleted_at":null,"created_at":"2026-07-19T09:18:48.000000Z","updated_at":"2026-07-19T09:18:48.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Chris","last_name":"McLean","full_name":"Chris McLean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for John Lewis products

About John Lewis

John Lewis Finance offers a custom-designed Partnership Card, Insurance to protect the things you love, as well as Foreign Currency and Money Transfers, your complete satisfaction is always their goal.

Are you looking for the perfect place to fulfil your financial needs? Our John Lewis Finance reviews can help you decide if they're the right choice for you.

If you’re considering one of many services John Lewis Finance has to offer, check out our reviews first. Find out how satisfied customers have been so far. Learn more about the benefits of being a John Lewis member. Read about real experiences with the customer service team. All of this and more can be found in our John Lewis Finance reviews.

Smart Money People is the place for John Lewis reviews. Read and write reviews to help increase trust and transparency in Financial Services.

John Lewis at a glance

Reviews for John Lewis

Showing 11 of 1065 company reviews • Last reviewed within 14 days

Ditched after 15 years

Partnership credit card • 19th July 2026

Ever since John Lewis changed their card provider to Newday, it has been abysmal.The gap between when the statement is available and when the direct... Ever since John Lewis changed their card provider to Newday, it has been abysmal.The gap between when the statement is available and when the direct debit kicks in is far too short, I don’t understand why it takes 3 days to generate a PDF. Their customer service is terrible. The final straw for me was when I was refunded for a cancelled holiday (£5k) , Newday refused to take this into account before taking my direct debit ( £2.5k) and took the whole amount. It meant my account was in credit for ages and I couldn’t actually get my hands on my refund to use for anything else . Interaction with their staff on this was appalling . Read more Read less

{"display":"Chris M","full_name":"Chris M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

I am happy

Partnership credit card • 14th July 2026

I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app.

{"display":"Prasanna","full_name":"Prasanna","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 1.00/5

    Random blocks on online usage

    Random blocks on online transactions including those with large companies like Sainsburys and Boots have meant that we cannot rely on the card. All the... Random blocks on online transactions including those with large companies like Sainsburys and Boots have meant that we cannot rely on the card. All the problems started when JL outsourced admin to Newday - who are hopeless. After 15 years, we will be moving to a new provider. Read more Read less

    {"display":"NW","full_name":"NW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Dreadful - avoid

    Very slow to assess claims. Using spurious delaying tactics. Our previous experience was excellent but John Lewis Pet Insurance recently changed their provider and as a result service is appalling.

    {"display":"Karen P","full_name":"Karen P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Karen P 10th July 2026
  • 1.00/5

    Poor customer experience

    Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately phoned the number to find that office hours are nine to five and to call back tomorrow. No way to unblock my card. Others problems are paper statements arriving after due date and lack of contact numbers on the New Day JL partnership website. Bring back HSBC as the card provider. In my view, card now not worth having unless you shop mainly at Waitrose and JL. Read more Read less

    {"display":"honrad","full_name":"honrad","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Problem free credit card

    Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt.

    {"display":"Robert Neale","full_name":"Robert Neale","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    A good cashback credit card

    A reasonable amount of cashback and good customer service when rarely required. The customer 'offers' are a bit useless.

    {"display":"Mr N","full_name":"Mr N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very good card

    Reliable, accepted everywhere, and points for spending

    {"display":"Frank","full_name":"Frank","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Helpful and with rewards

    I've always found them very helpful when I have had a query. Also I like the rewards programme.

    {"display":"Jill Harrison","full_name":"Jill Harrison","avatar":{"url":"\/assets\/uploads\/avatars\/users\/569201.png"}}'s avatar
  • 4.00/5

    Very helpful and affordable.

    Very helpful and affordable. Gives you peace of mind

    {"display":"Donna K","full_name":"Donna K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Zero TRUST, and HONESTY

    Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up... Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up over £25 worth, you're promised they will be re issued but will take a month to get to you??!! You wait, you wait some more and 'shock horror' NOTHING arrives. What on earth are JL doing having a partnership card that serves no purpose or benefit what so ever. Stress as no one cares, stress as you are owed something but nothing arrives. Sorry to say it's one BIG pack of lies from JL as you will get zero vouchers, zero help, zero answers. Read more Read less

    {"display":"Bonbon","full_name":"Bonbon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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