The John Lewis Partnership card used to have fantastic rewards, but recently this has changed and they are now very poor, even for spending within the Partnership.

Just had my renewal through and it has gone from £304 to £434 an increase of £130 !!! no claims made . what a rip off . Cancelled and going elsewhere

I would not give any stars. The insurer was extremely rude and kept talking over me when I was trying to explain that my dog... I would not give any stars. The insurer was extremely rude and kept talking over me when I was trying to explain that my dog did not have any pre-existing condition. I will take it up with ombudsman as they really are scammers. I never thought that John Lewis would do anything like this but it seems that they will try to link anything to pre-existing condition just not to pay out. Absolute scammers Read more Read less

The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via their... The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via their website or app. On the rare occasion I have needed to contact them by telephone I have received prompt service. Read more Read less

Newday have changed their bank account details which means any balance transfers attempted via other banks send the money to their old bank account. Newday... Newday have changed their bank account details which means any balance transfers attempted via other banks send the money to their old bank account. Newday refuse to accept or understand this and continue to try and blame the customer for the issue. It seems the online card details for these transactions is held by Newday not the customer but what would I know after 40 years is IT. Read more Read less

John Lewis Pet Insurance — now underwritten by Intact Insurance (a company I’d never even heard of) — is not worth the money. Do not... John Lewis Pet Insurance — now underwritten by Intact Insurance (a company I’d never even heard of) — is not worth the money. Do not bother. After just one year, my policy renewal increased by over 51%, despite the fact that my dog is young, has had no claims, no injuries, no illnesses, and no ongoing health concerns. When I queried this excessive increase, I was simply told, “your dog is older” — my dog is four years old. I raised a formal complaint and explicitly requested that it be escalated to a manager, only to receive a response from a complaints handler, not management. The reply was the same generic, scripted response, with no meaningful explanation or willingness to properly review the issue. This company clearly does not value loyal customers and hides behind boilerplate responses rather than taking accountability. Dreadful company. Avoid. Avoid. Avoid. Read more Read less

I have been insured with John Lewis for endless number of years. I have just realised they have overrated the premium on the Buildings. They... I have been insured with John Lewis for endless number of years. I have just realised they have overrated the premium on the Buildings. They are now at war with me - that is only how I can describe it. I spoke with them at length last year and agreed alterations to Sums Insured on Contents/Art etc. They did not do it and sent me a Renewal this year with no changes. They promised to phone me back following my complaints on various issues but failed to do so. I e-mailed them twice, chasing. They ignored those. I phoned them again asking they escalate my complaint. They now refuse to adjust the Sum Insured on Building even though I sent them a professional report from a Specialist with their calculations. They re-sent me the Renewal quote again, but it still does not show the requested edits to Sums Insured on Contents etc notified and agreed with them last January. They are not worth the money and they seem to relish being at war with their customers Read more Read less

John Lewis are sadly no longer the company they used to be. After a major order went wrong due to misleading information on their website,... John Lewis are sadly no longer the company they used to be. After a major order went wrong due to misleading information on their website, and many hours of my time wasted, I escalated the issue all the way to the CEO office. Senior staff agreed with every fact I presented — yet still offered no meaningful customer service or resolution. Their idea of a “gesture”? If I drove an hour to my nearest store, they would give me a cup of tea and a slice of cake. I found this genuinely insulting and completely inappropriate given the situation. My wife and I had even asked for John Lewis vouchers for our wedding because we trusted the brand. Now we want nothing to do with them. It’s astonishing that Amazon outperforms them on every level, especially customer care — something John Lewis was once famous for. They’re finished for me, and I’ll share this experience with friends and family. If this is how they operate now, I wouldn’t be surprised if the company itself is finished in the future. I strongly recommend avoiding them — there is simply no longer any reason to shop with John Lewis. Read more Read less

Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my... Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as if I was to blame - I had to find who had stolen my money in effect - diabolical shambles and then a short dismissive letter from Partnership card - PayDay / NatWest payment system or whoever represents them saying sorry for the inconvenience- go elsewhere - I have! Read more Read less