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John Lewis: Home insurance reviews

Name: Home insurance
Rating: 2.57 (76 reviews)

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2.04

Based on 76 reviews, last reviewed 11th Dec 2025

No new 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

32%

2 star

56%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

John Lewis at war with customers? I have been insured with John Lewis for endless number of years. I have just realised they have overrated the premium on the Buildings. They are now... Read more Reviewed on: 11th December 2025

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About this product

You can apply for a John Lewis Money home insurance policy online.

Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no fee to change your insurance policy and no extra charge if you want to pay monthly.

John Lewis Money home insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis Money before, you can also leave a review and share your experience.

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John Lewis Home insurance reviews (76)

John Lewis at war with customers?

I have been insured with John Lewis for endless number of years. I have just realised they have overrated the premium on the Buildings. They are now at war with me - that is only how I can describe it. I spoke with them at length last year and agreed alterations to Sums Insured on Contents/Art etc. They did not do it and sent me a Renewal this year with no changes. They promised to phone me back following my complaints on various issues but failed to do so. I e-mailed them twice, chasing. They ignored those. I phoned them again asking they escalate my complaint. They now refuse to adjust the Sum Insured on Building even though I sent them a professional report from a Specialist with their calculations. They re-sent me the Renewal quote again, but it still does not show the requested edits to Sums Insured on Contents etc notified and agreed with them last January. They are not worth the money and they seem to relish being at war with their customers Reviewed on: 11th December 2025

John Lewis sadly no longer the company they were

John Lewis are sadly no longer the company they used to be. After a major order went wrong due to misleading information on their website, and many hours of my time wasted, I escalated the issue all the way to the CEO office. Senior staff agreed with every fact I presented — yet still offered no meaningful customer service or resolution. Their idea of a “gesture”? If I drove an hour to my nearest store, they would give me a cup of tea and a slice of cake. I found this genuinely insulting and completely inappropriate given the situation. My wife and I had even asked for John Lewis vouchers for our wedding because we trusted the brand. Now we want nothing to do with them. It’s astonishing that Amazon outperforms them on every level, especially customer care — something John Lewis was once famous for. They’re finished for me, and I’ll share this experience with friends and family. If this is how they operate now, I wouldn’t be surprised if the company itself is finished in the future. I strongly recommend avoiding them — there is simply no longer any reason to shop with John Lewis. Reviewed on: 17th November 2025

Worst experience ever,avoid.

Brought John lewis home insurance because I thought it was the best,but poor communication throuout the claim with me doing most of the work and chasing people up.Not what i would expect from them,i am going to cancel through fear of the same level of care if my house burnt down. Avoid at all cost. Reviewed on: 29th October 2025

Claim Refused

Had a leak in a roof, plaster came down. Assessor came round and said i should be covered for ceilings and carpets. Sedgewickes refused the claimand after numerous emails and chasing, i ended up with nothing. Avoid at all costs Reviewed on: 18th October 2025

Avoid John Lewis Home insurance at all costs

I have had the most horrendous experience and want to warn others. We had to make a claim and it got declined. Obviously not happy about that but putting the decision aside, you need to know John Lewis do not manage the claim - it is a Claim Management company called Sedgwick. There were numerous issues with them during the claim and I tried to get help from John Lewis but they were no help at all I even raised an escalated complaint but no use, even when I complained about John Lewis own service. Basically I kept being promised calls and then they did not call me. The final straw was my policy was up for renewal and it has doubled in price. I called John Lewis and they said it is because Sedgwick have marked my policy as having had a claim that has been paid out - you can imagine the frustration. I asked them to sort it but they said all they can do is email Sedgwick and get them to contact me in 5 working days. I tried to argue that my policy is with John Lewis and I am really not happy the way John Lewis are dealing with this and the response I got from my ‘case manager’ was, I quote - “you have to realise that if you buy insurance from us it is not the same as buying something from a store or online- we are dependent on our partners”. I could not believe it - the only reason I bought this insurance is because it is John Lewis and I do expect the John Lewis service!! So please remember this when you are buying your insurance Reviewed on: 30th September 2025

My John Lewis house insurance increased by 77% year...

My John Lewis house insurance increased by 77% year on year ! So cancelling renewal. Reviewed on: 3rd September 2025

Our renewal came up with John Lewis for our Building...

Our renewal came up with John Lewis for our Building cover - we have made no claim with them and yet they have put the price up by 54%....we questioned it and they said it was the best price they can do. How do these companies justify these price increases. Can anyone explain why building insurance would rise by that much? Reviewed on: 20th July 2025

Very poor service!!!

I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in my home only to find out at a later date that in fact this is an outsourced business. When my partner and I became engaged I contacted JLHI to add the engagement ring to our home personal possessions cover. I was informed that the value was too high and as a consequence of this I I was told I had to find a new insurance policy as JLHI would not cover us any longer. I find a new insurer and go back to JLHI to inform them and then they tell me I have to pay a further £85.44 to cancel the policy even though it was them that were responsible for cancelling the policy. I explained that I shop with JL all the time but they would not change their mind and I had to pay. I have complained to JL but no replies. I feel totally let down and disgusted with the level of poor service and understanding. Never again with I be spending my money with JL in any form, period! Reviewed on: 30th May 2025

Everything subcontracted and awful.

Home Insurance. Had I known every element of the policy was outsourced I would not have purchased. Needed emergency assistance when boiler was spewing out carbon monoxide. Long story short ; they left us without hot water and heat for 3 days. In the end had to find my own contractor to sort the issue (which was created by JLP engineer who set the air settings incorrectly on an oil boiler when he serviced it). Lodged a complaint over a month ago and despite promises to investigate nothing has happened. JLP pass the buck to their “partner” and will not intervene ! They take no responsibility whatsoever and refer you to their incompetent partners. Commencing a case with OFTEC and the FCA for miss sold policy and incompetence - avoid at all costs. Dreadful and just don’t care …. Poor show JLP, I expected much better. Reviewed on: 2nd May 2025

Excellent and responsive insurer.

Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and to a high standard. No quibbles. Reviewed on: 4th March 2025

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