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John Lewis: Home insurance reviews

Name: Home insurance
Rating: 2.65 (72 reviews)

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2.19

Based on 72 reviews, last reviewed 30th Sep 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

33%

2 star

54%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Avoid John Lewis Home insurance at all costs I have had the most horrendous experience and want to warn others. We had to make a claim and it got declined. Obviously not happy about that but putt... Read more Reviewed on: 30th September 2025

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About this product

You can apply for a John Lewis Money home insurance policy online.

Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no fee to change your insurance policy and no extra charge if you want to pay monthly.

John Lewis Money home insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis Money before, you can also leave a review and share your experience.

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John Lewis Home insurance reviews (72)

Avoid John Lewis Home insurance at all costs

I have had the most horrendous experience and want to warn others. We had to make a claim and it got declined. Obviously not happy about that but putting the decision aside, you need to know John Lewis do not manage the claim - it is a Claim Management company called Sedgwick. There were numerous issues with them during the claim and I tried to get help from John Lewis but they were no help at all I even raised an escalated complaint but no use, even when I complained about John Lewis own service. Basically I kept being promised calls and then they did not call me. The final straw was my policy was up for renewal and it has doubled in price. I called John Lewis and they said it is because Sedgwick have marked my policy as having had a claim that has been paid out - you can imagine the frustration. I asked them to sort it but they said all they can do is email Sedgwick and get them to contact me in 5 working days. I tried to argue that my policy is with John Lewis and I am really not happy the way John Lewis are dealing with this and the response I got from my ‘case manager’ was, I quote - “you have to realise that if you buy insurance from us it is not the same as buying something from a store or online- we are dependent on our partners”. I could not believe it - the only reason I bought this insurance is because it is John Lewis and I do expect the John Lewis service!! So please remember this when you are buying your insurance Reviewed on: 30th September 2025

My John Lewis house insurance increased by 77% year...

My John Lewis house insurance increased by 77% year on year ! So cancelling renewal. Reviewed on: 3rd September 2025

Our renewal came up with John Lewis for our Building...

Our renewal came up with John Lewis for our Building cover - we have made no claim with them and yet they have put the price up by 54%....we questioned it and they said it was the best price they can do. How do these companies justify these price increases. Can anyone explain why building insurance would rise by that much? Reviewed on: 20th July 2025

Very poor service!!!

I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in my home only to find out at a later date that in fact this is an outsourced business. When my partner and I became engaged I contacted JLHI to add the engagement ring to our home personal possessions cover. I was informed that the value was too high and as a consequence of this I I was told I had to find a new insurance policy as JLHI would not cover us any longer. I find a new insurer and go back to JLHI to inform them and then they tell me I have to pay a further £85.44 to cancel the policy even though it was them that were responsible for cancelling the policy. I explained that I shop with JL all the time but they would not change their mind and I had to pay. I have complained to JL but no replies. I feel totally let down and disgusted with the level of poor service and understanding. Never again with I be spending my money with JL in any form, period! Reviewed on: 30th May 2025

Everything subcontracted and awful.

Home Insurance. Had I known every element of the policy was outsourced I would not have purchased. Needed emergency assistance when boiler was spewing out carbon monoxide. Long story short ; they left us without hot water and heat for 3 days. In the end had to find my own contractor to sort the issue (which was created by JLP engineer who set the air settings incorrectly on an oil boiler when he serviced it). Lodged a complaint over a month ago and despite promises to investigate nothing has happened. JLP pass the buck to their “partner” and will not intervene ! They take no responsibility whatsoever and refer you to their incompetent partners. Commencing a case with OFTEC and the FCA for miss sold policy and incompetence - avoid at all costs. Dreadful and just don’t care …. Poor show JLP, I expected much better. Reviewed on: 2nd May 2025

Excellent and responsive insurer.

Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and to a high standard. No quibbles. Reviewed on: 4th March 2025

Good price for home insurance.

Good price for home insurance. Been with John Lewis for years. Reviewed on: 27th February 2025

The unfrozen freezer..

My freezer stopped working twice in two years, with the loss of everything in it. The insurance company were very understanding and paid up immediately each time. I was semi-expecting them to cut up rough the second time, but they just as polite, kind, and understanding as they had been before. Reviewed on: 23rd August 2024

So far, so good

Haven't made a claim so can only judge on basis of competitive premium for level of cover. Reviewed on: 23rd August 2024

Shocking!

The boiler “care” service is a disgrace and JL should cut all ties with their chosen 3rd party. To clarify JLP insist on partnering with a company called Preferred Management Services who provide boiler servicing and engineers yet in my experience all they provide are incompetent engineers and to make matters worse it seems they pride themselves on subjecting policy holders to their extremely rude incoherent, incompetent and ignorant customer support team members. Reviewed on: 21st June 2024

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