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John Lewis Home Insurance Reviews

Ratings based on 19 reviews Last review 3 months ago

John Lewis home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did John Lewis handle your home insurance claim? Our John Lewis home insurance reviews can help you to find out this...

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John Lewis home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did John Lewis handle your home insurance claim? Our John Lewis home insurance reviews can help you to find out this and much more. Have you ever had a policy with John Lewis? You can tell us about it by writing your own review below.

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Your Home Insurance Reviews (19)

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11th May 2018

Worst Insurance ever

House Burgled and 4 months after still not resolved. They have lost documentation on 3 separate occasions. For irreplaceable items of jewellery they have for cash undercut their low valuation by 53 per cent. This is on their Premium Service. We are...

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House Burgled and 4 months after still not resolved. They have lost documentation on 3 separate occasions. For irreplaceable items of jewellery they have for cash undercut their low valuation by 53 per cent. This is on their Premium Service. We are old age pensioners and found the burglary highly stressful. This is 100 times worse

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8th November 2017

worse ever home insurance

Worst experience for Home Contents Insurance I have come across. We had a leak from the upstairs neighbours flat in august 2017. We have just had a baby so getting all this sorted asap was key. I had also mentioned this to the...

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Worst experience for Home Contents Insurance I have come across. We had a leak from the upstairs neighbours flat in august 2017. We have just had a baby so getting all this sorted asap was key. I had also mentioned this to the insurers.

We had sent everything the insurance had asked for including any receipts that we had. Yet still they ask for receipts for items such as duvets, sheets, cheap costume jewellery which we have told countless times we do not have as this is not something we keep in receipts.

They brought in a company RENEW to look at our carpets and initially refused to change the carpet in the baby's room even though the carpet was completely flooded with waste waster. After much arguing we managed to get the carpet replaced.

Apart from this, nothing else has been done. We have been without a BED to sleep on until now (NOV 8 2017). We have had to buy our baby a new COT ourselves as they have yet to pay this.

They refused to pay for our damaged electric blinds and remote control which we were told the buildings insurance was responsible. We spoke to the buildings insurance company and they had said no this is part of contents. Our buildings insurance company when they were notified they completed their work within 2 weeks.

Insurance company is not John lewis, it is underwritten from some other insurance company LMG. So no, you will not receive any replaced items from John Lewis.

I do advise to AVOID this company and look at the more reputable Insurance Companies out there who actually care about their customers.

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5th July 2017

Quality home insurance

The amount of cover provided is astounding when compared to other insurance companies. The cost might be the lowest on the market, but the cover is the best that I have ever...

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The amount of cover provided is astounding when compared to other insurance companies. The cost might be the lowest on the market, but the cover is the best that I have ever had.
Insured for contents, building and out of home, peace of mind fully protected.
The fact that the policy is offered by John Lewis is a bonus in my book.

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28th December 2016

Wouldn't insure me!

I tried to get a quote for contents insurance as my Grandmother had previously had good rates for her buildings insurance with them. ...

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I tried to get a quote for contents insurance as my Grandmother had previously had good rates for her buildings insurance with them.

However, they wouldn't insure me as the postcode was in an area at risk of flooding even though I live in a 2nd floor flat, a long way from the river. My Grandmother, who lives closer to the river than me, in a bungalow did get insurance!

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17th November 2016

John Lewis Home Insurance - Not a good experience on first ever claim

John Lewis Home Insurance 'Premier' Cover - it is our first Claim ever made on any Home Insurance by us with any company, and has not been a good experience at all so far! Been 6 plus weeks since we made the Claim due to water leak in Bathroom: has...

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John Lewis Home Insurance 'Premier' Cover - it is our first Claim ever made on any Home Insurance by us with any company, and has not been a good experience at all so far! Been 6 plus weeks since we made the Claim due to water leak in Bathroom: has been a catalogue of poor and often conflicting information, numerous and sometimes even conflicting information from contractors in contact with us. And all this before any repair work even commences! Not a good experience and not one we would recommend. Only by going direct and making a formal complaint to John Lewis Head Office did things start to get going, but we are now back to conflicting information and apparent confusion all round again.
We just hope that when repair work finally happens, that its all it should be?
Would not recommend service so far at all, and this is supposed to be the top 'Premier' cover (although it is not actually John Lewis anyway, you are dealing direct with Royal Sun Alliance).
We expected and had hoped for better service with a John Lewis product!

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1st August 2016

Simple home insurance - no fuss

I've had home insurance with John Lewis for a couple of years now. I found the online application not too onerous, and easy to choose different levels/inclusions exclusions such as accidental damage. I haven't had to claim, so can't comment on that....

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I've had home insurance with John Lewis for a couple of years now. I found the online application not too onerous, and easy to choose different levels/inclusions exclusions such as accidental damage. I haven't had to claim, so can't comment on that. But overall it's been fuss free and simple and reasonable value with a brand I trust.

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24th December 2015

First Class Service

We needed to make a claim on our John Lewis Home Insurance and the service was exceptional. From start to finish we dealt with the same person, who was easy to get hold of, friendly and efficient. I was really impressed and this has made me stay loyal...

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We needed to make a claim on our John Lewis Home Insurance and the service was exceptional. From start to finish we dealt with the same person, who was easy to get hold of, friendly and efficient. I was really impressed and this has made me stay loyal to the company. I would have no hesitation in recommending to friends and family.

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6th November 2015

John Lewis Home Insurance

I switched to John Lewis Home Insurance as my previous insurer kept jacking up the premiums. When my mountain bike was stolen I didn't think I'd recover its full value as it was four years old. The claim handler at John Lewis Insurance was a cycling...

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I switched to John Lewis Home Insurance as my previous insurer kept jacking up the premiums. When my mountain bike was stolen I didn't think I'd recover its full value as it was four years old. The claim handler at John Lewis Insurance was a cycling expert and was very efficient and knowledgeable - he took me through the options and helped me find this year's equivalent bike from the same manufacturer

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