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John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.71 (65 reviews)

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2.16

Based on 65 reviews, last reviewed 23rd Aug 2024

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

34%

2 star

52%

Latest highest rating:

5

The unfrozen freezer.. My freezer stopped working twice in two years, with the loss of everything in it. The insurance company were very understanding and paid up immediate... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Shocking! The boiler “care” service is a disgrace and JL should cut all ties with their chosen 3rd party. To clarify JLP insist on partnering with a company cal... Read more Reviewed on: 21st June 2024

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About this product

Whether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give you insight into what you can expect as a John Lewis policyholder.

With three levels of cover: Bronze, Silver and Gold, John Lewis has options to suit many. The provider even offers specialist policies to cover listed buildings, homes built before 1800 and high-value artwork and antiques. There are no additional fees for paying your premium monthly, and no admin fees if you need to modify your cover.

If John Lewis sounds like the perfect provider for your needs, read customer reviews to learn more. Our John Lewis home insurance reviews are written by genuine policyholders. Find out how satisfied they were with the level of cover they received. Learn about John Lewis’ customer service and whether policyholders would renew with the provider.

Have you had a home insurance policy with John Lewis? Share your experience with others. Did you take out buildings insurance, contents insurance, or both? Share what level of cover you chose, or whether you required a specialist policy. Did you take out any additional extras, and were they reasonably priced? Did you encounter any hidden fees? Did you need to make a claim on your policy, and if so, how well was it dealt with?

Whether good or bad, leave a John Lewis home insurance review on Smart Money People today. Together, we can help people like you make better decisions.

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John Lewis Home Insurance reviews (65)

Home Insurance

We have a combined home contents and buildings insurance with John Lewis and they seemed to be pleasant to deal with and competitive quotes Reviewed on: 1st October 2017

Superb Value from people who care

An excellent level cover at a sensible price all offered by a name we trust Reviewed on: 12th September 2017

Easy, Professional and Competitive

Simple sign-up and renewal all backed up by the strength of the trusted John Lewis brand. Price is always competitive and communication is excellent. Recommended. Reviewed on: 29th August 2017

Trust

John Lewis never let us down;they are efficient, good value, and unfailingly polite ,and great to deal with. Would reccomend them every time. TIM PLUCK Reviewed on: 16th August 2017

Best home insurance you can buy.

They cover everything we have, new for old and they are easy to deal with. They are not cheap but you get what you pay for. Reviewed on: 27th July 2017

John Lewis excellent for Home Insurance

Excellent value for money and very friendly and helpful customer service. Good cover of insurance available. Reviewed on: 16th July 2017

Quality home insurance

The amount of cover provided is astounding when compared to other insurance companies. The cost might be the lowest on the market, but the cover is the best that I have ever had. Insured for contents, building and out of home, peace of mind fully protected. The fact that the policy is offered by John Lewis is a bonus in my book. Reviewed on: 5th July 2017

Wouldn't insure me!

I tried to get a quote for contents insurance as my Grandmother had previously had good rates for her buildings insurance with them. However, they wouldn't insure me as the postcode was in an area at risk of flooding even though I live in a 2nd floor flat, a long way from the river. My Grandmother, who lives closer to the river than me, in a bungalow did get insurance! Reviewed on: 28th December 2016

John Lewis Home Insurance - Not a good experience on first ever claim

John Lewis Home Insurance 'Premier' Cover - it is our first Claim ever made on any Home Insurance by us with any company, and has not been a good experience at all so far! Been 6 plus weeks since we made the Claim due to water leak in Bathroom: has been a catalogue of poor and often conflicting information, numerous and sometimes even conflicting information from contractors in contact with us. And all this before any repair work even commences! Not a good experience and not one we would recommend. Only by going direct and making a formal complaint to John Lewis Head Office did things start to get going, but we are now back to conflicting information and apparent confusion all round again. We just hope that when repair work finally happens, that its all it should be? Would not recommend service so far at all, and this is supposed to be the top 'Premier' cover (although it is not actually John Lewis anyway, you are dealing direct with Royal Sun Alliance). We expected and had hoped for better service with a John Lewis product! Reviewed on: 17th November 2016

Easy to understand, good value

The only insurer that I have found who will insure bikes away from home reasonably, always friendly on the phone and excellent value cover. Would always recommend Reviewed on: 29th October 2016

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