Write a review

John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.75 (68 reviews)

View other John Lewis products

2.46

Based on 68 reviews, last reviewed 2nd May 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

2 star

52%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Everything subcontracted and awful. Home Insurance. Had I known every element of the policy was outsourced I would not have purchased. Needed emergency assistance when boiler was spewing... Read more Reviewed on: 2nd May 2025

Read all reviews Write a review

About this product

Whether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give you insight into what you can expect as a John Lewis policyholder.

With three levels of cover: Bronze, Silver and Gold, John Lewis has options to suit many. The provider even offers specialist policies to cover listed buildings, homes built before 1800 and high-value artwork and antiques. There are no additional fees for paying your premium monthly, and no admin fees if you need to modify your cover.

If John Lewis sounds like the perfect provider for your needs, read customer reviews to learn more. Our John Lewis home insurance reviews are written by genuine policyholders. Find out how satisfied they were with the level of cover they received. Learn about John Lewis’ customer service and whether policyholders would renew with the provider.

Have you had a home insurance policy with John Lewis? Share your experience with others. Did you take out buildings insurance, contents insurance, or both? Share what level of cover you chose, or whether you required a specialist policy. Did you take out any additional extras, and were they reasonably priced? Did you encounter any hidden fees? Did you need to make a claim on your policy, and if so, how well was it dealt with?

Whether good or bad, leave a John Lewis home insurance review on Smart Money People today. Together, we can help people like you make better decisions.

Review John Lewis: Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Home Insurance reviews (68)

Great service levels

Easy to get through and help work through quotes and renewals. When required for home emergency cover all handled very well. Reviewed on: 1st July 2018

Worst Insurance ever

House Burgled and 4 months after still not resolved. They have lost documentation on 3 separate occasions. For irreplaceable items of jewellery they have for cash undercut their low valuation by 53 per cent. This is on their Premium Service. We are old age pensioners and found the burglary highly stressful. This is 100 times worse Reviewed on: 11th May 2018

worse ever home insurance

Worst experience for Home Contents Insurance I have come across. We had a leak from the upstairs neighbours flat in august 2017. We have just had a baby so getting all this sorted asap was key. I had also mentioned this to the insurers. We had sent everything the insurance had asked for including any receipts that we had. Yet still they ask for receipts for items such as duvets, sheets, cheap costume jewellery which we have told countless times we do not have as this is not something we keep in receipts. They brought in a company RENEW to look at our carpets and initially refused to change the carpet in the baby's room even though the carpet was completely flooded with waste waster. After much arguing we managed to get the carpet replaced. Apart from this, nothing else has been done. We have been without a BED to sleep on until now (NOV 8 2017). We have had to buy our baby a new COT ourselves as they have yet to pay this. They refused to pay for our damaged electric blinds and remote control which we were told the buildings insurance was responsible. We spoke to the buildings insurance company and they had said no this is part of contents. Our buildings insurance company when they were notified they completed their work within 2 weeks. Insurance company is not John lewis, it is underwritten from some other insurance company LMG. So no, you will not receive any replaced items from John Lewis. I do advise to AVOID this company and look at the more reputable Insurance Companies out there who actually care about their customers. Reviewed on: 8th November 2017

Home Insurance

We have a combined home contents and buildings insurance with John Lewis and they seemed to be pleasant to deal with and competitive quotes Reviewed on: 1st October 2017

Superb Value from people who care

An excellent level cover at a sensible price all offered by a name we trust Reviewed on: 12th September 2017

Easy, Professional and Competitive

Simple sign-up and renewal all backed up by the strength of the trusted John Lewis brand. Price is always competitive and communication is excellent. Recommended. Reviewed on: 29th August 2017

Trust

John Lewis never let us down;they are efficient, good value, and unfailingly polite ,and great to deal with. Would reccomend them every time. TIM PLUCK Reviewed on: 16th August 2017

Best home insurance you can buy.

They cover everything we have, new for old and they are easy to deal with. They are not cheap but you get what you pay for. Reviewed on: 27th July 2017

John Lewis excellent for Home Insurance

Excellent value for money and very friendly and helpful customer service. Good cover of insurance available. Reviewed on: 16th July 2017

Quality home insurance

The amount of cover provided is astounding when compared to other insurance companies. The cost might be the lowest on the market, but the cover is the best that I have ever had. Insured for contents, building and out of home, peace of mind fully protected. The fact that the policy is offered by John Lewis is a bonus in my book. Reviewed on: 5th July 2017

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from UIA Insurance 2.89 from 6 reviews
Home Insurance
from Intelligent Insurance 1.00 from 3 reviews
Home Insurance
from TSB 1.68 from 12 reviews

There's still more to see!

John Lewis has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub