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John Lewis: Home insurance reviews

Name: Home insurance
Rating: 2.61 (74 reviews)

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2.13

Based on 74 reviews, last reviewed 29th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

2 star

56%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Worst experience ever,avoid. Brought John lewis home insurance because I thought it was the best,but poor communication throuout the claim with me doing most of the work and chasi... Read more Reviewed on: 29th October 2025

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About this product

You can apply for a John Lewis Money home insurance policy online.

Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no fee to change your insurance policy and no extra charge if you want to pay monthly.

John Lewis Money home insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis Money before, you can also leave a review and share your experience.

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John Lewis Home insurance reviews (74)

Rip Off

Home insurance scam. Check the small print! you will find out you are not covered for half that you think. Unprofessional from the start, came out and broke all covid rules and guidelines, stated we would be covered if we could supply boundary information to confirm, when supplied made more excuses and demands to try and get out of settling the claim, even though we have been told we are not even covered for half of it as its in the small print! If you have a electric bike, you are not covered even if you pay extra for bike cover! Rip-off The customer service is awful we will certainly be looking for a new insurer. Reviewed on: 28th April 2021

Great customer service

No problem with the company. Have been with them for 8 years. Reviewed on: 13th July 2020

Friendly and approachable

Tt have always been helpful giving me the best deal for my circumstances. Reviewed on: 30th July 2019

easy

uncomplicated procedure to get a quote and instigate insurance. Enquiries were answered simply. Fair price with cash-back. Reviewed on: 6th July 2019

No problems

Never had any issues with the and they gave me the best deal Reviewed on: 4th July 2019

Great value

Great value for money and great support with any queries we may have Reviewed on: 2nd September 2018

Great service levels

Easy to get through and help work through quotes and renewals. When required for home emergency cover all handled very well. Reviewed on: 1st July 2018

Worst Insurance ever

House Burgled and 4 months after still not resolved. They have lost documentation on 3 separate occasions. For irreplaceable items of jewellery they have for cash undercut their low valuation by 53 per cent. This is on their Premium Service. We are old age pensioners and found the burglary highly stressful. This is 100 times worse Reviewed on: 11th May 2018

worse ever home insurance

Worst experience for Home Contents Insurance I have come across. We had a leak from the upstairs neighbours flat in august 2017. We have just had a baby so getting all this sorted asap was key. I had also mentioned this to the insurers. We had sent everything the insurance had asked for including any receipts that we had. Yet still they ask for receipts for items such as duvets, sheets, cheap costume jewellery which we have told countless times we do not have as this is not something we keep in receipts. They brought in a company RENEW to look at our carpets and initially refused to change the carpet in the baby's room even though the carpet was completely flooded with waste waster. After much arguing we managed to get the carpet replaced. Apart from this, nothing else has been done. We have been without a BED to sleep on until now (NOV 8 2017). We have had to buy our baby a new COT ourselves as they have yet to pay this. They refused to pay for our damaged electric blinds and remote control which we were told the buildings insurance was responsible. We spoke to the buildings insurance company and they had said no this is part of contents. Our buildings insurance company when they were notified they completed their work within 2 weeks. Insurance company is not John lewis, it is underwritten from some other insurance company LMG. So no, you will not receive any replaced items from John Lewis. I do advise to AVOID this company and look at the more reputable Insurance Companies out there who actually care about their customers. Reviewed on: 8th November 2017

Home Insurance

We have a combined home contents and buildings insurance with John Lewis and they seemed to be pleasant to deal with and competitive quotes Reviewed on: 1st October 2017

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