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John Lewis: Home insurance reviews

Name: Home insurance
Rating: 2.57 (76 reviews)

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2.05

Based on 76 reviews, last reviewed 11th Dec 2025

No new 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

32%

2 star

56%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

John Lewis at war with customers? I have been insured with John Lewis for endless number of years. I have just realised they have overrated the premium on the Buildings. They are now... Read more Reviewed on: 11th December 2025

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About this product

You can apply for a John Lewis Money home insurance policy online.

Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no fee to change your insurance policy and no extra charge if you want to pay monthly.

John Lewis Money home insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis Money before, you can also leave a review and share your experience.

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John Lewis Home insurance reviews (76)

Do not renew your home insurance with John Lewis

We have been with John Lewis home insurance for the past 4 years, we received our renewal quote of £722.04. This showed an increase on the previous year. We made an enquiry on a comparison site and received exactly the same cover with a lower excess figure for £298.32 this was with Nationwide Building Society. We then discovered the policy was underwritten by RSA which is the same company that under wrote the John Lewis policy. Moreover paying by monthly direct debit incurs zero interest with Nationwide and 21.1% interest with John Lewis. My summary is: A massive rip-off don't use John Lewis for home insurance. Reviewed on: 26th July 2021

Home insurance to avoid

I just purchased the gold cover for buildings and contents insurance from John Lewis. Everything seemed fine until after I paid and they sent the policy wording. The bottom line is that nothing is insured if I leave the house. I called the John Lewis representative and gave an example of the policy wording for Theft or attempted theft, here is states that you are not covered whilst your home is unoccupied. The example I gave was, so I go to do my grocery shopping and whilst I am out my home is Brocken into and I am burgled, John Lewis confirmed on the telephone that I would NOT be covered for any items stolen. What a scam. How many people can be short changed here is they do not carefully read the policy wording. I am left speechless with John Lewis that they provide this exceptionally deceitful and poor service. Reviewed on: 10th June 2021

Rip Off

Home insurance scam. Check the small print! you will find out you are not covered for half that you think. Unprofessional from the start, came out and broke all covid rules and guidelines, stated we would be covered if we could supply boundary information to confirm, when supplied made more excuses and demands to try and get out of settling the claim, even though we have been told we are not even covered for half of it as its in the small print! If you have a electric bike, you are not covered even if you pay extra for bike cover! Rip-off The customer service is awful we will certainly be looking for a new insurer. Reviewed on: 28th April 2021

Great customer service

No problem with the company. Have been with them for 8 years. Reviewed on: 13th July 2020

Friendly and approachable

Tt have always been helpful giving me the best deal for my circumstances. Reviewed on: 30th July 2019

easy

uncomplicated procedure to get a quote and instigate insurance. Enquiries were answered simply. Fair price with cash-back. Reviewed on: 6th July 2019

No problems

Never had any issues with the and they gave me the best deal Reviewed on: 4th July 2019

Great value

Great value for money and great support with any queries we may have Reviewed on: 2nd September 2018

Great service levels

Easy to get through and help work through quotes and renewals. When required for home emergency cover all handled very well. Reviewed on: 1st July 2018

Worst Insurance ever

House Burgled and 4 months after still not resolved. They have lost documentation on 3 separate occasions. For irreplaceable items of jewellery they have for cash undercut their low valuation by 53 per cent. This is on their Premium Service. We are old age pensioners and found the burglary highly stressful. This is 100 times worse Reviewed on: 11th May 2018

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