John Lewis Car Insurance Reviews

  Ratings based on 16 reviews       Last review 2 years ago    
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John Lewis car insurance reviews on Smart Money People come from drivers like you! You can read these honest John Lewis car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through...

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John Lewis car insurance reviews on Smart Money People come from drivers like you! You can read these honest John Lewis car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used John Lewis before, you too can write a short John Lewis car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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John Lewis Review Insight

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Customer Service

50% of feedback is Process related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Branch

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16 reviews

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Quality Service

Excellent customer service department, who were very knowledgable and proactive in their assistance.

Reviewed on 10th May 2019
Sarah Williams's avatar
Sarah Williams
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It's certainly not "high quality cover from a name you can trust"

We had an electrical fault in our car which caused a fire 25 days ago... we are still awaiting JL underwriters (Sabre) to make payment for the vehicle which they have deemed uneconomically viable for repair & it looks like it will be another 2 or 3... Read more

We had an electrical fault in our car which caused a fire 25 days ago... we are still awaiting JL underwriters (Sabre) to make payment for the vehicle which they have deemed uneconomically viable for repair & it looks like it will be another 2 or 3 days before they send me a cheque. Who on earth pays out by cheque in 2019???!!!
By the time the cheque clears we will have had no car for 5 weeks & instead of a 30 min commute each way to work it's taking 2 hours in each direction.
There is no service whatsoever at any level & you get passed around from call centre to call centre with no one willing to take ownership.

Reviewed on 13th March 2019
Elizabeth Harry's avatar
Elizabeth Harry
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they write off cars so easily and under price your car

My car has been written off after a parked driver opened his car door while I was driving... Read more

My car has been written off after a parked driver opened his car door while I was driving by.
The settlement price they offered us is appalling, deducting £900 because of scratches and dirt prior the accident and their service mediocre -We had to fight to get a courtesy car that came 4/5 days after the incident and that is to be to withdrawn well before the deal is concluded.

Reviewed on 29th July 2018
Moira Longden's avatar
Moira Longden
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Utterly dreadful service, utterly dreadful company - hence zero profits this year....

Had a minor collision. It took eight weeks to get the car repaired (a new... Read more

Had a minor collision. It took eight weeks to get the car repaired (a new wing).
The hire car never matched what I had (an automatic but I would have to pay a daily surcharge) The broker put the insurance through Sabre Insurance - specialists for young drivers or poor risks. (I am 73 with a 9 year no claims) John Lewis are excellent on the phone (that's how they hook your business stupid) but totally useless as insurance brokers. DON'T USE THEM FOR ANY INSURANCE - EVER.

Reviewed on 9th July 2018
Keith Gibson's avatar
Keith Gibson
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Misleading policy

For 3 years I renewed my car policy with John Lewis noting that for breakdown cover the policy summary said "Selected." Turns out in John Lewis' world selected doesn't mean selected at all, oh no, only if it has a tick alongside it.... Read more

For 3 years I renewed my car policy with John Lewis noting that for breakdown cover the policy summary said "Selected." Turns out in John Lewis' world selected doesn't mean selected at all, oh no, only if it has a tick alongside it.
Wholly misleading.
Avoid.

Reviewed on 28th April 2018
Henry Brookman's avatar
Henry Brookman
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Thieves who give your number to ambulance chasers

Someone drove into the back of the lady behind me who was then shunted into me. It happened to be at 6pm on the last day of my car insurance year which was auto-renewing. I rang them to inform them of the accident and from that moment on was inundated... Read more

Someone drove into the back of the lady behind me who was then shunted into me. It happened to be at 6pm on the last day of my car insurance year which was auto-renewing. I rang them to inform them of the accident and from that moment on was inundated with spam phone calls from ambulance chasers who told me they’d been given my number by John Lewis even though I’d requested that they didn’t pass my number on to any other companies and that I was planning to deal directly with the at fault parties insurer. A couple of weeks later I received a bill from John Lewis insurance demanding extra money as I apparently had not informed them of the accident. I complained and eventually they conceded that it was not my fault so refunded part of the extra but not all and claimed that this was just the way it was as premiums had risen in the two months since my insurance year had started. They couldn’t see that this was wrong. I’ve been spreading the word to all I know to avoid them. I’ve already moved my buildings and contents insurance to an alternative provider and am looking forward to moving my car insurance away too. Thieves.

Reviewed on 1st October 2017
Wendy Shippam's avatar
Wendy Shippam
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First Class

My first experience of John Lewis car insurance. Competitive prices, great customer service and user friendly website. Highly recommend

Reviewed on 30th August 2017
Michael Rattray's avatar
Michael Rattray
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Not the best experience

I had an insurance policy through John Lewis, however when I had to make a claim after an accident (I wasn't at fault), I was passed over to another company because my insurance wasn't actually with John Lewis. Unfortunately the other company were... Read more

I had an insurance policy through John Lewis, however when I had to make a claim after an accident (I wasn't at fault), I was passed over to another company because my insurance wasn't actually with John Lewis. Unfortunately the other company were about as useful as a chocolate teapot and it was only when I threatened to take them to court as they were the company who I had made the payment and taken the policy out with that they decided to help. So much for their legendary "customer service"......

Reviewed on 4th July 2017
Richard Jenner's avatar
Richard Jenner
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pricey

too expensive for the service provided and support on the call centre

Reviewed on 15th February 2017
Audrey McCormick's avatar
Audrey McCormick
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Breakdow recovery.

Recently I changed my insurance company from a well known large company, being dissatisfied being charged for an in car cam recorder being... Read more

Recently I changed my insurance company from a well known large company, being dissatisfied being charged for an in car cam recorder being fitted.
as this was classed as a modification.
Having read reviews with so many other insurance companies, decided to join
John Lewis.
Unfortunately for the first time in my broke down electrical component failure. Phoning John Lewis spoke to one of the most nicest pleasant personality who was so helpful to me, Anne was her name (night staff)
I was also called back by Anne with who would attend to me.
Not only was my vehicle returned to my home address that night,
Following morning at 8-50am received a phone call from Dawn who organised a 2nd recovery vehicle to take to a garage of my choice.
Although garage was 12 miles away no questions was asked, I could not have expected any better service from John Lewis car insurance and break-down service.
This being my first call out with current vehicle in 17yrs,

Gary Boyton.

Reviewed on 31st October 2016
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Gary
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Car Insurance

Great customer service and a user friendly website

Reviewed on 15th October 2016
Michael Rattray's avatar
Michael Rattray
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Top class

I took our my car insurance with John Lewis after reading several reviews. Good customer service. I can recommend.

Reviewed on 27th September 2016
Michael Rattray's avatar
Michael Rattray
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Hassle Free Claim

Very efficient when my car was involved in a collision with a foreign lorry

Reviewed on 11th September 2016
Jackie Schultze's avatar
Jackie Schultze
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Straight forward, no hassle

When it came to renewal they even suggested a cheaper quote that they would match! Excellent customer service

Reviewed on 29th August 2016
Clive Wanstall's avatar
Clive Wanstall
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Been with for years but haven't renewed!

As part of my car insurance package, I usually buy car breakdown, legal protection and excess protection. This year, after receiving my policy renewal, I checked their website, and noticed John Lewis were giving breakdown insurance free for the first... Read more

As part of my car insurance package, I usually buy car breakdown, legal protection and excess protection. This year, after receiving my policy renewal, I checked their website, and noticed John Lewis were giving breakdown insurance free for the first 12 months. I phoned to negotiate my renewal, and I was basically told 'Not negotiable, take it, or leave it!' I mentioned the free car breakdown and was just told I wasn't eligible. End of......so, end of my insurance with John Lewis, after a number of years. In the past, I have been offered JL vouchers as an incentive but not this time.
I am of an age where I don't mind paying a little extra for peace of mind but I do expect good customer service and respect. I was very disappointed with the attitude and, as a result, they have lost a loyal customer. I shall do likewise when my other John Lewis products come up for renewal.

Reviewed on 28th October 2015
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kayla
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Making claims isn't always very easy

I had a car accident and needed to make a claim. The service wasn't bad, but things felt like they were taking longer to conclude. Pro is that staff were friendly

Reviewed on 13th October 2014
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Lynton
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