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Review of the John Lewis, Car Insurance:

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Lack of customer service

Last year I had car insurance for £383 and they have just written to me with the renewal at £870. There's no explanation or anything in the renewal letter to explain why it is such a large increase. Nothing has happened in the year - no claims, no accidents, no speeding tickets, nothing. What's worse is I can't even get through on the phone to query it - they just play on-hold music and tell me my call is important. I've used Go Compare and got a new policy for £427 - less than half they quoted. John Lewis used to be special and have a good name, but now they're just another ordinary brand in the pack. Why bother, quote frankly. Reviewed on: 11th March 2024

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