Write a review

Go to business site

John Lewis: Car insurance reviews

Name: Car insurance
Rating: 2.12 (33 reviews)

View other John Lewis products

1.88

Based on 33 reviews, last reviewed 3rd Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

12%

61%

Latest highest rating:

5

Credit Solution I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until Feb 202... Read more Reviewed on: 29th March 2023

Latest lowest rating:

1

Avoid JL car insurance, they use Carpenters Solicitors Don't use JL car insurance, they use Carpenters Solicitors. Your case will never be resolved even when you're not at fault. JL are aware of the solici... Read more Reviewed on: 3rd October 2025

Read all reviews Write a review

About this product

You can apply for John Lewis car insurance online or by calling for a quote.

With John Lewis car insurance, you’re covered for windscreen repairs and if you accidentally put the wrong fuel in your vehicle. Protected no claims is available as an add-on, it’s not included as standard.

John Lewis car insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

Review John Lewis: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Car insurance reviews (33)

Credit Solution

I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until Feb 2023. When this account popped up on my credit report, it showed that I had only made two payments even though I had not missed a single payment. I filed a dispute with the credit bureaus and contacted my lender to fix the problem on my credit report. They've been back and forth for months now with no signs of repair. Thank you FixMyCredit for helping me take care of the damage done and the financial advice given. FIXMYCREDIT at WRITEME dOt c0m..... Reviewed on: 29th March 2023

motor insurance

Just told me they are not renewing-no reason.Will advise friends and family not to renew or take up insurance of any description with them Reviewed on: 21st March 2023

They just cancelled our policy! - clueless reps on the phone -

We received our automatic annual renewal offer and were happy with it, so we decided to let the renewal go ahead. Then on the morning of the renewal day, we received an email saying that our policy was cancelled.! We got on the phone we them only to find out the reps were clueless, and no one was able to give us an explanation, but we lost our quote and the policy altogether. Then they said that we would need to apply again, for which we were happy to do so, but they blamed "system problems" and asked us to call the following day again. So the next day, we called them only to find ourselves in a similar situation, clueless reps, and this time they just told us that they cannot offer insurance to us anymore. ???? Never Again. Reviewed on: 23rd November 2022

Claim Dealt with Quickly & Professionally

I've just been with JL car insurance for one year but I'm impressed with their service. Unfortunately 3 months after taking out my policy I was involved in an accident. JL dealt with the claim quickly and professionally (even though it was a fault claim) and I would highly recommend them. Reviewed on: 3rd April 2022

DO NOT BUY - Terrible and stressful experience taking money from bank acc without consent

have recently had a very negative experience of purchasing JL car insurance. I would like to share with the public how terrible this experience was. This whole customer experience has been very negative and stressful. Please DO NOT take out car insurance with JL. I agreed a premium. Then they requested documents including full data of my partners insurance for which they didn’t consent for their approval to share their data. I sent this in, my policy was increased as JL said I had a claim on my previous insurance so it would increase by £270. I said no thanks to the premium. I cancelled the policy (having paid an initial deposit). JL confirmed they cancelled the policy. Then they took the first instalment from my bank account, without my consent. I contacted them, spent over 30 minutes on the phone. They assured me I would hear within 5 days. 1 week later,no communication so I had to call them back and spent 55 minutes on the phone again - asked for a MANAGER- who tried to deconstruct what I was saying and make me look like a criminal/liar. He told me I would hear within 5 days but heard back 1 day later. JL have said it is ok to charge me without sending or communicating they would do this, have negated all wrong doing! Reviewed on: 25th March 2022

Refuse to rectify poor repair on vehicle

Following an accident in my vehicle I have had to return the car to the garage 6 times due to an ongoing fault, John Lewis now claim that the fault is not due to the repairs carried out even though the front sensors were replaced. Now I have to pay a main dealer to investigate the work carried out and they will reimburse me if they find the fault. Reviewed on: 16th January 2022

Hidden fees

I joined John Lewis car insurance after a had paid 2 months car insurance then the company phone and asked for my v5 form to be sent . So I sent the v5 form to them and I receive another phone call saying I owe them another £75 for getting my car date I received it and couse I said the car is in a carpark they said it a residential carpark as I don’t understand they said if it’s parked on the road you will be charged £17 so I have had to send photos to there email address to prove it is on the road it’s a complete n utter scam I have driven over 20 years and never had a company ever say this to me . After £2000 to insure my car then couse a disagree on the hidden charge they said cancel the policy . Many more people have been getting cought out with there hidden fees no wonder they want v5 sent over never ever had a insurance company ask that before . After this year a will never take insurance from them again there crooks Reviewed on: 29th December 2021

Quality Service

Excellent customer service department, who were very knowledgable and proactive in their assistance. Reviewed on: 10th May 2019

It's certainly not "high quality cover from a name you can trust"

We had an electrical fault in our car which caused a fire 25 days ago... we are still awaiting JL underwriters (Sabre) to make payment for the vehicle which they have deemed uneconomically viable for repair & it looks like it will be another 2 or 3 days before they send me a cheque. Who on earth pays out by cheque in 2019???!!! By the time the cheque clears we will have had no car for 5 weeks & instead of a 30 min commute each way to work it's taking 2 hours in each direction. There is no service whatsoever at any level & you get passed around from call centre to call centre with no one willing to take ownership. Reviewed on: 13th March 2019

they write off cars so easily and under price your car

My car has been written off after a parked driver opened his car door while I was driving by. The settlement price they offered us is appalling, deducting £900 because of scratches and dirt prior the accident and their service mediocre -We had to fight to get a courtesy car that came 4/5 days after the incident and that is to be to withdrawn well before the deal is concluded. Reviewed on: 29th July 2018

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Legal and General 4.82 from 5 reviews
Car insurance
from Ticker 0.00 from 0 reviews
Car Insurance
from Cherished Vehicle Insurance 1.75 from 2 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.75 from 3 reviews
Breakdown Insurance
from John Lewis 4.00 from 1 reviews
Home insurance
from John Lewis 2.13 from 74 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub