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Sundays Insurance: Cycle insurance reviews

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4.84
Based on 740 reviews, last reviewed 15th Apr 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Deon was fantastic, and helped me resolve my claim i... Deon was fantastic, and helped me resolve my claim in record time. I was given the option of a repair at their approved dealer, or a cash settlement.... Read more Reviewed on: 27th August 2025
Shaieb Tanweer's avatar
Shaieb Tanweer

Latest lowest rating:

1

the worst bike insurance company ever 1 star. Do not insure your bicycle with this company. Sundays Insurance is the consumer-facing brand. Red Sands Insurance Company (Europe) Limited is ... Read more Reviewed on: 15th April 2026
MDeliu's avatar
MDeliu
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About this product

Sundays Insurance offer bicycle and cyclist liability insurance whether you race, commute or exercise.

You can choose optional extras to cover accessories and cycling apparel, worldwide cover and legal expenses. Sundays Insurance doesn’t charge upfront premiums and you can cancel anytime without paying a fee.

Sundays Insurance cycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sundays Insurance before, you can also leave a review and share your experience.

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Sundays Insurance Cycle insurance reviews (740)

the worst bike insurance company ever

1
1 star. Do not insure your bicycle with this company. Sundays Insurance is the consumer-facing brand. Red Sands Insurance Company (Europe) Limited is the underwriter. This review applies to both — they operate as one. My bicycle (high value S Works SL8) was stolen from my workplace. I had locked it to a fixed post with an approved lock. I reported it to the police, to my employer, and filed a claim the same day. Red Sands declined the claim. They argued the lock was not engaged at the point of theft — it was, but released through an unexpected chain of events outside my control. They then accused me of dishonesty because I initially named the wrong lock — an honest mistake I corrected immediately. They invoked a fraud exclusion over it. I provided a witness statement, pushed my employer and the police to share CCTV, and gathered every piece of evidence I could. Red Sands used every procedural angle available to avoid paying out. It took eighteen months, a formal complaint, and the Financial Ombudsman issuing a final decision to force Red Sands to accept the claim. The ombudsman rejected both of their grounds for declining — the security condition and the dishonesty allegation — and ordered them to pay out plus compensation. Red Sands objected. The ombudsman dismissed their objections and confirmed the decision unchanged. Eighteen months of correspondence, evidence-gathering, and emotional energy — while working full-time as a doctor — for an insurance company to do the one thing it exists to do. An honest correction about a lock became a fraud allegation. A stolen bicycle became an ordeal. Do not use Sundays Insurance or Red Sands for bicycle insurance. If you cycle and your bike has any value, insure it elsewhere. With anyone else. Happy to provide a reference number from the Financial Ombudsman case. Reviewed on: 15th April 2026
MDeliu's avatar
MDeliu

Deon was fantastic, and helped me resolve my claim i...

5
Deon was fantastic, and helped me resolve my claim in record time. I was given the option of a repair at their approved dealer, or a cash settlement. Really responsive and easy to communicate with. Wish all service industries had such good customer service. Would def recommend. Reviewed on: 27th August 2025
Shaieb Tanweer's avatar
Shaieb Tanweer

Deon at Sundays was incredible in how quickly he got...

5
Deon at Sundays was incredible in how quickly he got my claim approved and got me back on my bike. Reviewed on: 21st August 2025
Tabarak Sadik's avatar
Tabarak Sadik

Thank you for the amazing service

5
Great experience so far, had an initial 30 days free with the purchase of the bike, however the value and price for the cover is great so purchased a full cover. I would highly recommend to anyone looking to insure their bike and have the peace of mind that everything will be alright if anything happened to it. Reviewed on: 9th August 2025
Bodrul A's avatar
Bodrul A

Great customer service

5
I had a couple of questions, These were answered swiftly and put my issues to rest. Reviewed on: 4th August 2025
Graham F's avatar
Graham F

Sunday insurance is the best insurance company in UK...

5
Sunday insurance is the best insurance company in UK very quick claim processing Reviewed on: 4th August 2025
Md abu's avatar
Md abu

Simple and quick to open a policy.

5
Very straightforward to setup an account and policy. Reviewed on: 29th November 2024
Mike S's avatar
Mike S

Top Class Friendly and Intelligent Staff

5
Friendly and intelligent staff who weren’t overtly pushy to get the business. Excellent and impressively quick! sign up process on the phone. Speedy electronic delivery of all the documentation. What more can one ask for? Reviewed on: 29th November 2024
WesterleighJC's avatar
WesterleighJC

Friendly and knowledgeable CS agent

5
Friendly and knowledgeable CS agent Reviewed on: 28th November 2024
Andy M's avatar
Andy M

Friendly Service

5
Sounds a good policy. Time will tell Reviewed on: 26th November 2024
PeterS's avatar
PeterS

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