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Roger E

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Review of the John Lewis, Car Insurance:

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A bad experience with JLF car insurance.

Already having had a bad experience with John Lewis Finance (JLF) over their change of management of their credit card, I was yet again assailed by indifference and delay when I had to make a claim on my car insurance. My car was stolen from my driveway on 29 February when thieves broke into my house and stole the key. The police were informed as soon as the burglary was noticed (and acted very promptly) as was JLF. After 3 derisory settlement offers, JLF finally came up with a sensible settlement offer on 19 March which I accepted on 20 March. I was assured that the money would be in my bank account within the next 3-4 working days. However, it had not appear by 26 March so I phoned JLF and was assured it would be in by the end of the following day. This process was repeated on 28 March, 29 March (no response because of bak holiday) and 30 March. The money finally appeared on 2 April. And to add insult to injury, I tried to claim for a few of the more significant personal belongings in the car - a Cotswold Woollen blanket, a pair of hiking poles and a camera monopod. This was rejected because I had no receipts. (The moral of this is to claim for items for which you have a receipt!) To anybody else out there I would advocate steering well clear of any products or services associated with John Lewis Finance. Reviewed on: 15th April 2024

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