Write a review

John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.72 (69 reviews)

View other John Lewis products

2.38

Based on 69 reviews, last reviewed 30th May 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

35%

2 star

52%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Very poor service!!! I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in my home only t... Read more Reviewed on: 30th May 2025

Read all reviews Write a review

About this product

Whether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give you insight into what you can expect as a John Lewis policyholder.

With three levels of cover: Bronze, Silver and Gold, John Lewis has options to suit many. The provider even offers specialist policies to cover listed buildings, homes built before 1800 and high-value artwork and antiques. There are no additional fees for paying your premium monthly, and no admin fees if you need to modify your cover.

If John Lewis sounds like the perfect provider for your needs, read customer reviews to learn more. Our John Lewis home insurance reviews are written by genuine policyholders. Find out how satisfied they were with the level of cover they received. Learn about John Lewis’ customer service and whether policyholders would renew with the provider.

Have you had a home insurance policy with John Lewis? Share your experience with others. Did you take out buildings insurance, contents insurance, or both? Share what level of cover you chose, or whether you required a specialist policy. Did you take out any additional extras, and were they reasonably priced? Did you encounter any hidden fees? Did you need to make a claim on your policy, and if so, how well was it dealt with?

Whether good or bad, leave a John Lewis home insurance review on Smart Money People today. Together, we can help people like you make better decisions.

Review John Lewis: Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Home Insurance reviews (69)

Quality home insurance

The amount of cover provided is astounding when compared to other insurance companies. The cost might be the lowest on the market, but the cover is the best that I have ever had. Insured for contents, building and out of home, peace of mind fully protected. The fact that the policy is offered by John Lewis is a bonus in my book. Reviewed on: 5th July 2017

Wouldn't insure me!

I tried to get a quote for contents insurance as my Grandmother had previously had good rates for her buildings insurance with them. However, they wouldn't insure me as the postcode was in an area at risk of flooding even though I live in a 2nd floor flat, a long way from the river. My Grandmother, who lives closer to the river than me, in a bungalow did get insurance! Reviewed on: 28th December 2016

John Lewis Home Insurance - Not a good experience on first ever claim

John Lewis Home Insurance 'Premier' Cover - it is our first Claim ever made on any Home Insurance by us with any company, and has not been a good experience at all so far! Been 6 plus weeks since we made the Claim due to water leak in Bathroom: has been a catalogue of poor and often conflicting information, numerous and sometimes even conflicting information from contractors in contact with us. And all this before any repair work even commences! Not a good experience and not one we would recommend. Only by going direct and making a formal complaint to John Lewis Head Office did things start to get going, but we are now back to conflicting information and apparent confusion all round again. We just hope that when repair work finally happens, that its all it should be? Would not recommend service so far at all, and this is supposed to be the top 'Premier' cover (although it is not actually John Lewis anyway, you are dealing direct with Royal Sun Alliance). We expected and had hoped for better service with a John Lewis product! Reviewed on: 17th November 2016

Easy to understand, good value

The only insurer that I have found who will insure bikes away from home reasonably, always friendly on the phone and excellent value cover. Would always recommend Reviewed on: 29th October 2016

Simple home insurance - no fuss

I've had home insurance with John Lewis for a couple of years now. I found the online application not too onerous, and easy to choose different levels/inclusions exclusions such as accidental damage. I haven't had to claim, so can't comment on that. But overall it's been fuss free and simple and reasonable value with a brand I trust. Reviewed on: 1st August 2016

Car Insurance Reviewer

I found the customer service excellent, very quick and helpful. I unfortunately needed to make a claim and the whole system was dealt with with understanding and swiftly. I couldn't have asked for better. Reviewed on: 19th July 2016

Endless phone calls

Did a quote for John Lewis home insurance which was not only more than double anywhere else, but now they've phoned me every single day since leaving the quote. Poor form.. Reviewed on: 23rd June 2016

First Class Service

We needed to make a claim on our John Lewis Home Insurance and the service was exceptional. From start to finish we dealt with the same person, who was easy to get hold of, friendly and efficient. I was really impressed and this has made me stay loyal to the company. I would have no hesitation in recommending to friends and family. Reviewed on: 24th December 2015

John Lewis Home Insurance

I switched to John Lewis Home Insurance as my previous insurer kept jacking up the premiums. When my mountain bike was stolen I didn't think I'd recover its full value as it was four years old. The claim handler at John Lewis Insurance was a cycling expert and was very efficient and knowledgeable - he took me through the options and helped me find this year's equivalent bike from the same manufacturer Reviewed on: 6th November 2015

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Melton Building Society 5.00 from 1 reviews
Home insurance
from Saga 4.66 from 2635 reviews
Home Insurance
from TSB 1.68 from 12 reviews

There's still more to see!

John Lewis has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub