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John Lewis: Home insurance reviews

Name: Home insurance
Rating: 2.61 (74 reviews)

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2.13

Based on 74 reviews, last reviewed 29th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

2 star

56%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Worst experience ever,avoid. Brought John lewis home insurance because I thought it was the best,but poor communication throuout the claim with me doing most of the work and chasi... Read more Reviewed on: 29th October 2025

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About this product

You can apply for a John Lewis Money home insurance policy online.

Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no fee to change your insurance policy and no extra charge if you want to pay monthly.

John Lewis Money home insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis Money before, you can also leave a review and share your experience.

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John Lewis Home insurance reviews (74)

Superb Value from people who care

An excellent level cover at a sensible price all offered by a name we trust Reviewed on: 12th September 2017

Easy, Professional and Competitive

Simple sign-up and renewal all backed up by the strength of the trusted John Lewis brand. Price is always competitive and communication is excellent. Recommended. Reviewed on: 29th August 2017

Trust

John Lewis never let us down;they are efficient, good value, and unfailingly polite ,and great to deal with. Would reccomend them every time. TIM PLUCK Reviewed on: 16th August 2017

Best home insurance you can buy.

They cover everything we have, new for old and they are easy to deal with. They are not cheap but you get what you pay for. Reviewed on: 27th July 2017

John Lewis excellent for Home Insurance

Excellent value for money and very friendly and helpful customer service. Good cover of insurance available. Reviewed on: 16th July 2017

Quality home insurance

The amount of cover provided is astounding when compared to other insurance companies. The cost might be the lowest on the market, but the cover is the best that I have ever had. Insured for contents, building and out of home, peace of mind fully protected. The fact that the policy is offered by John Lewis is a bonus in my book. Reviewed on: 5th July 2017

Wouldn't insure me!

I tried to get a quote for contents insurance as my Grandmother had previously had good rates for her buildings insurance with them. However, they wouldn't insure me as the postcode was in an area at risk of flooding even though I live in a 2nd floor flat, a long way from the river. My Grandmother, who lives closer to the river than me, in a bungalow did get insurance! Reviewed on: 28th December 2016

John Lewis Home Insurance - Not a good experience on first ever claim

John Lewis Home Insurance 'Premier' Cover - it is our first Claim ever made on any Home Insurance by us with any company, and has not been a good experience at all so far! Been 6 plus weeks since we made the Claim due to water leak in Bathroom: has been a catalogue of poor and often conflicting information, numerous and sometimes even conflicting information from contractors in contact with us. And all this before any repair work even commences! Not a good experience and not one we would recommend. Only by going direct and making a formal complaint to John Lewis Head Office did things start to get going, but we are now back to conflicting information and apparent confusion all round again. We just hope that when repair work finally happens, that its all it should be? Would not recommend service so far at all, and this is supposed to be the top 'Premier' cover (although it is not actually John Lewis anyway, you are dealing direct with Royal Sun Alliance). We expected and had hoped for better service with a John Lewis product! Reviewed on: 17th November 2016

Easy to understand, good value

The only insurer that I have found who will insure bikes away from home reasonably, always friendly on the phone and excellent value cover. Would always recommend Reviewed on: 29th October 2016

Simple home insurance - no fuss

I've had home insurance with John Lewis for a couple of years now. I found the online application not too onerous, and easy to choose different levels/inclusions exclusions such as accidental damage. I haven't had to claim, so can't comment on that. But overall it's been fuss free and simple and reasonable value with a brand I trust. Reviewed on: 1st August 2016

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