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John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.7 (70 reviews)

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2.36

Based on 70 reviews, last reviewed 20th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

34%

2 star

53%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Our renewal came up with John Lewis for our Building... Our renewal came up with John Lewis for our Building cover - we have made no claim with them and yet they have put the price up by 54%....we questione... Read more Reviewed on: 20th July 2025

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About this product

Whether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give you insight into what you can expect as a John Lewis policyholder.

With three levels of cover: Bronze, Silver and Gold, John Lewis has options to suit many. The provider even offers specialist policies to cover listed buildings, homes built before 1800 and high-value artwork and antiques. There are no additional fees for paying your premium monthly, and no admin fees if you need to modify your cover.

If John Lewis sounds like the perfect provider for your needs, read customer reviews to learn more. Our John Lewis home insurance reviews are written by genuine policyholders. Find out how satisfied they were with the level of cover they received. Learn about John Lewis’ customer service and whether policyholders would renew with the provider.

Have you had a home insurance policy with John Lewis? Share your experience with others. Did you take out buildings insurance, contents insurance, or both? Share what level of cover you chose, or whether you required a specialist policy. Did you take out any additional extras, and were they reasonably priced? Did you encounter any hidden fees? Did you need to make a claim on your policy, and if so, how well was it dealt with?

Whether good or bad, leave a John Lewis home insurance review on Smart Money People today. Together, we can help people like you make better decisions.

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John Lewis Home Insurance reviews (70)

DO NOT USE JOHN LEWIS HOME INSURANCE OR SA PLATTS CO...

DO NOT USE JOHN LEWIS HOME INSURANCE OR SA PLATTS CONTRACTORS!! Having worked for Waitrose for 10 years we decided to get our Home Insurance with John Lewis as they provide high standards and great customer service. However this has not been the case. We put in a claim with them in Feb due to escape of water in our kitchen. They arranged for their contractors SA Platts to complete strip out works of our kitchen to allow our plumbers to come in the following day to fix the leak. SA Platts did not complete any of the work agreed but drilled a hole through our kitchen wall! This went through the wall and damaged tiles and our bath in our bathroom the other side! They told us they would put this right and tried to find a matching tile but couldn’t. After feeding this back to John Lewis they closed our claim and blamed us for the damage! I was so appalled so I sent them a 30 page complaint which they eventually replied to in October! They admitted fault and said they would fix the damage but still haven’t! On several occasions they sent a building inspector Simon who was completely unaware of why he was attending or what was going on. I have now been told that he is blaming Homeserve (our plumbers) for creating the hole in our wall which is completely incorrect as it was SA Platts. While they battle this out I am still left with damages to our property. I also have to mention that through out the claim and complaint communication has been appalling! I am constantly having to chase John Lewis and get told lies and false promises time and time again. No one ever seems to know what is going on and it is clear that no one communicated with each other well at all. We have been treated horrendously so I not recommend them to anyone. Reviewed on: 12th January 2024

Elderly parents left with no heating for a week

My elderly parents in their 70s have been left without heating in their home over Christmas. They have John Lewis Home insurance that assured them emergency call-out cover. What is the point in this cover if you can’t deceiver over the festive season. Compensation is in order as they could have found someone else to come quicker. My father also has a heart problem. This is unacceptable especially for the elderly. I am appalled. Reviewed on: 30th December 2023

De home insured by John Lewis

Policy rolled over on 1st November. Got the renewal notice and tried to do it on line. “Sorry unable to proceed on line please call us” I did and was told that their system was having (unspecified) problems. We had to it it manually. The system would not take my (john Lewis) card and it needed to be escalated to a manager to sort out. They would call me back. They didn’t. As the end of the month was approaching I rang them again, lots of apologies but the system was still having problems. It would take three to five working days to sort out. This would take us past the renewal date so I specifically asked would I still be covered on the 2nd November. YES was the unequivocal answer. Got a letter on Monday saying the policy had lapsed! Rang them and had a fruitless conversation with a handler and then a manager.. Lots of profuse apologies but there was nothing to be done. The computer says no. Reviewed on: 7th November 2023

Terrible service

Had a claim and took over 2 months to sort it out and didn’t pay when told etc etc, moved to someone more professional Reviewed on: 3rd November 2023

Renewal Cancelled with no notice due to card expired

My home insurance was set to automatically renew. Overnight they emailed to say the card payment was not taken as the card no longer valid. Less than 12 hours later, on a Sunday when they are closed, I am informed that the cover has expired and I am no longer covered! What?! Give me a chance to sort it out !! They have left me with no insurance cover on my house. I will not bother renewing if that is how they treat customers. Reviewed on: 22nd October 2023

Nothing but stress!

Our home insurance is with John Lewis. Sedgwick instructed builders to rectify my home, after escape of water. The builders completely stripped out all the flooring in the living room, bedroom, hallway. Taken out the electric shower, leaving live wires exposed. Dismantled built in, custom made furniture. Stripped out the complete bathroom, flooring and wall tiles and decided to not continue with the work - rendered our home an unsafe construction site. I have repeatedly asked, begged for them to instruct builders to finish the works so we can move back home. I have been given a list of nonsense excuses. We now have no choice but to contact the solicitor who dictated the letter of complaint again to intervene. Feeling extremely stressed and exasperated by all this. I can’t believe that John Lewis, with its fantastic reputation and the premium I pay for our home insurance policy allow companies like this to operate under their brand. We are not asking for anything extra ordinary, just for our home to be finished so we can move back in and enjoy our home as we did prior to the leak! I cannot put into words the stress and upset this is causing- especially to our daughter who is vulnerable with her health condition and special Reviewed on: 17th October 2023

Great for Listed Property coverage

Brought a listed property, then came to insure and found very limited insurer options. Being a bog standard home (just old). I was mesmerised how the other half live on “specialist” insurers (what exactly is House Platinum, and how many people get caught out if a yacht up to X length is covered if housed jn your boat house, but not if at a marina) So anyway it was a relief to find a listed property insurer who spoke normal people language (how many laptops, tablets, matching sofas, etc.) Not the cheapest (compared to normal house premiums Ive had before) but at least felt like they would understand any claim in the future (touch wood and all) Reviewed on: 30th August 2023

Good Price

I got my contents insurance with John Lewis, was pleasantly surprised of the cost and all you get for it. One happy customer Reviewed on: 23rd August 2023

30% increase in premium with no valid explanation of why

Renewal quote 30% higher. When questioned was told it might be x, it might be y. No rationale except they have changed underwriters. Reviewed on: 23rd August 2023

Good insurer

Shame they are indirectly associated with New Day so will not extend ☹️ Reviewed on: 22nd August 2023

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