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Louise G

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Review of the John Lewis, Home Insurance:

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DO NOT USE JOHN LEWIS HOME INSURANCE OR SA PLATTS CO...

DO NOT USE JOHN LEWIS HOME INSURANCE OR SA PLATTS CONTRACTORS!! Having worked for Waitrose for 10 years we decided to get our Home Insurance with John Lewis as they provide high standards and great customer service. However this has not been the case. We put in a claim with them in Feb due to escape of water in our kitchen. They arranged for their contractors SA Platts to complete strip out works of our kitchen to allow our plumbers to come in the following day to fix the leak. SA Platts did not complete any of the work agreed but drilled a hole through our kitchen wall! This went through the wall and damaged tiles and our bath in our bathroom the other side! They told us they would put this right and tried to find a matching tile but couldn’t. After feeding this back to John Lewis they closed our claim and blamed us for the damage! I was so appalled so I sent them a 30 page complaint which they eventually replied to in October! They admitted fault and said they would fix the damage but still haven’t! On several occasions they sent a building inspector Simon who was completely unaware of why he was attending or what was going on. I have now been told that he is blaming Homeserve (our plumbers) for creating the hole in our wall which is completely incorrect as it was SA Platts. While they battle this out I am still left with damages to our property. I also have to mention that through out the claim and complaint communication has been appalling! I am constantly having to chase John Lewis and get told lies and false promises time and time again. No one ever seems to know what is going on and it is clear that no one communicated with each other well at all. We have been treated horrendously so I not recommend them to anyone. Reviewed on: 12th January 2024

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