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John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.71 (65 reviews)

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2.16

Based on 65 reviews, last reviewed 23rd Aug 2024

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

34%

2 star

52%

Latest highest rating:

5

The unfrozen freezer.. My freezer stopped working twice in two years, with the loss of everything in it. The insurance company were very understanding and paid up immediate... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Shocking! The boiler “care” service is a disgrace and JL should cut all ties with their chosen 3rd party. To clarify JLP insist on partnering with a company cal... Read more Reviewed on: 21st June 2024

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About this product

Whether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give you insight into what you can expect as a John Lewis policyholder.

With three levels of cover: Bronze, Silver and Gold, John Lewis has options to suit many. The provider even offers specialist policies to cover listed buildings, homes built before 1800 and high-value artwork and antiques. There are no additional fees for paying your premium monthly, and no admin fees if you need to modify your cover.

If John Lewis sounds like the perfect provider for your needs, read customer reviews to learn more. Our John Lewis home insurance reviews are written by genuine policyholders. Find out how satisfied they were with the level of cover they received. Learn about John Lewis’ customer service and whether policyholders would renew with the provider.

Have you had a home insurance policy with John Lewis? Share your experience with others. Did you take out buildings insurance, contents insurance, or both? Share what level of cover you chose, or whether you required a specialist policy. Did you take out any additional extras, and were they reasonably priced? Did you encounter any hidden fees? Did you need to make a claim on your policy, and if so, how well was it dealt with?

Whether good or bad, leave a John Lewis home insurance review on Smart Money People today. Together, we can help people like you make better decisions.

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John Lewis Home Insurance reviews (65)

Home insurance to avoid

I just purchased the gold cover for buildings and contents insurance from John Lewis. Everything seemed fine until after I paid and they sent the policy wording. The bottom line is that nothing is insured if I leave the house. I called the John Lewis representative and gave an example of the policy wording for Theft or attempted theft, here is states that you are not covered whilst your home is unoccupied. The example I gave was, so I go to do my grocery shopping and whilst I am out my home is Brocken into and I am burgled, John Lewis confirmed on the telephone that I would NOT be covered for any items stolen. What a scam. How many people can be short changed here is they do not carefully read the policy wording. I am left speechless with John Lewis that they provide this exceptionally deceitful and poor service. Reviewed on: 10th June 2021

Rip Off

Home insurance scam. Check the small print! you will find out you are not covered for half that you think. Unprofessional from the start, came out and broke all covid rules and guidelines, stated we would be covered if we could supply boundary information to confirm, when supplied made more excuses and demands to try and get out of settling the claim, even though we have been told we are not even covered for half of it as its in the small print! If you have a electric bike, you are not covered even if you pay extra for bike cover! Rip-off The customer service is awful we will certainly be looking for a new insurer. Reviewed on: 28th April 2021

Great customer service

No problem with the company. Have been with them for 8 years. Reviewed on: 13th July 2020

Friendly and approachable

Tt have always been helpful giving me the best deal for my circumstances. Reviewed on: 30th July 2019

easy

uncomplicated procedure to get a quote and instigate insurance. Enquiries were answered simply. Fair price with cash-back. Reviewed on: 6th July 2019

No problems

Never had any issues with the and they gave me the best deal Reviewed on: 4th July 2019

Great value

Great value for money and great support with any queries we may have Reviewed on: 2nd September 2018

Great service levels

Easy to get through and help work through quotes and renewals. When required for home emergency cover all handled very well. Reviewed on: 1st July 2018

Worst Insurance ever

House Burgled and 4 months after still not resolved. They have lost documentation on 3 separate occasions. For irreplaceable items of jewellery they have for cash undercut their low valuation by 53 per cent. This is on their Premium Service. We are old age pensioners and found the burglary highly stressful. This is 100 times worse Reviewed on: 11th May 2018

worse ever home insurance

Worst experience for Home Contents Insurance I have come across. We had a leak from the upstairs neighbours flat in august 2017. We have just had a baby so getting all this sorted asap was key. I had also mentioned this to the insurers. We had sent everything the insurance had asked for including any receipts that we had. Yet still they ask for receipts for items such as duvets, sheets, cheap costume jewellery which we have told countless times we do not have as this is not something we keep in receipts. They brought in a company RENEW to look at our carpets and initially refused to change the carpet in the baby's room even though the carpet was completely flooded with waste waster. After much arguing we managed to get the carpet replaced. Apart from this, nothing else has been done. We have been without a BED to sleep on until now (NOV 8 2017). We have had to buy our baby a new COT ourselves as they have yet to pay this. They refused to pay for our damaged electric blinds and remote control which we were told the buildings insurance was responsible. We spoke to the buildings insurance company and they had said no this is part of contents. Our buildings insurance company when they were notified they completed their work within 2 weeks. Insurance company is not John lewis, it is underwritten from some other insurance company LMG. So no, you will not receive any replaced items from John Lewis. I do advise to AVOID this company and look at the more reputable Insurance Companies out there who actually care about their customers. Reviewed on: 8th November 2017

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