Write a review

Newsletter

Go to business site

John Lewis: Home insurance reviews

Name: Home insurance
Rating: 2.17 (78 reviews)

View other John Lewis products

2.17

Based on 78 reviews, last reviewed 18th Aug 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

56%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Think twice about John Lewis Home Insurance. It seems John Lewis Home Insurance is waging war on clients. John Lewis Home Insurance not only inserts incorrect information into renewal policy docu... Read more Reviewed on: 18th August 2026

Read all reviews Write a review

About this product

You can apply for a John Lewis Money home insurance policy online.

Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no fee to change your insurance policy and no extra charge if you want to pay monthly.

John Lewis Money home insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis Money before, you can also leave a review and share your experience.

Review John Lewis: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Home insurance reviews (78)

Excellent service

Excellent product and customer service Reviewed on: 8th September 2022

Great , quick response

Been with john lewis home insurance Gold package for over 10 years . We have made 2 claims the latest one was last year . Absolutely no problems just great service , within 3 weeks we had replacement carpet to the same quality we had previous Reviewed on: 18th August 2022

Total waste of space

Insured with John Lewis, had a third party claim, so you think this would not be a problem how wrong we were to think this. John Lewis now use Sedgwick as loss adjusters, who although no contractor has even been out to our property have given price for work which leaves as out of pocket if we want the work doing to same standard. John Lewis have even told us that it is not up to as what type of gates we are given even though we have matching gates with neighbours on open double drive. Total lack of service understanding or helpfulness, basically don't give a dam. You send an email asking for a call or email them to discuss problem and you receive an abrupt email back. Total lack of respect for there so called Premium insurance customers. Reviewed on: 16th August 2022

Home is safe & secure!

New to John Lewis and so far it was the easiest to setup, communication with their team is incredible and very satisfied with the pricing & cover I have for my home. Reviewed on: 15th August 2022

Terrible customer service

Following accidental damage to a PC and being told it was irreparable we decided to claim on our home insurance - immediately passed to Royal Sun Alliance so no dealings with John Lewis - long wait for responses, constantly having to follow up on the claim ourselves, finally 4 weeks after initial contact they suggested a substandard replacement - it has taken them over a month to do this and it took me 5 minutes to find the current replacement model. Unnecessarily difficult to claim for the cost of the insurance and sub-standard provision of support Reviewed on: 9th August 2022

Terrible customer service and communication

I had to update my card details for the monthly home insurance payment. There is nowhere to do this online but I am glad as I then found out it was impossible to talk to anyone - tried phoning, callback, live chat, email. Nothing. I then complained and cancelled my policy. I did get a call back about this and the agent was untrained and unsure how to handle the call. Glad I found out before any claim had to be made. Reviewed on: 8th June 2022

Ultimate insurance scam: rack in premium deny claims

My laptop got a screen crack after being carried in my backpack. Because I couldn't tell which exact step broke the laptop the claim for accidental damaged got denied twice. The second I said by email that I had it fixed because I needed to use it, they said they agreed to have their experts to look at the damage to assess if it was accidental. Reviewed on: 20th May 2022

Did not care - did not get involved

All singing John Lewis Home Insurance. We were immediately passed on to the underwriters (Royal Sun Alliance) for 19 months of frustrating hell and John Lewis refused to discuss any of it or answer any questions as if it was nothing to do with them. They were still taking our money each month but they are NOT the actual insurers and John Lewis service and quality and honesty means nothing on their home insurance contract. Reviewed on: 2nd May 2022

Terrible claims service - inexperienced staff

Terrible service from John Lewis specialist home emergency cover. Left without heating and hot water for 5+ days John Lewis Engineer who visited said boiler was beyond economic repair over 15 years old and needed £1200+ of parts. Our independent engineer fixed boiler for £480 and advised the advice we were given was totally incorrect ! Boiler is not over 15 years old as there’s a factory sticker dating the day it left the factory which is much less than 15 years ago I’m so disappointed in this service - not what I expect for a £900 annual premium! Complaint acknowledged and been advised I’ll have a response within 8 weeks..... Reviewed on: 24th February 2022

It's outrageous that you are unable to cancel your subscription renewal online

It's ridiculous that they make it as hard as possible to cancel your renewal. After being on hold for 15 minutes, the call centre agent even confirmed that there is no way to cancel the policy online and you have to do it over the phone. If they're as scandalous with their claims as they are with their basic business practices, I would avoid. Reviewed on: 20th February 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Dial Direct 4.24 from 13 reviews
Landlord Insurance
from MORE THAN 4.12 from 2 reviews
Landlord Insurance
from AXA 3.62 from 6 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.08 from 4 reviews
Breakdown Insurance
from John Lewis 4.03 from 1 reviews
Car insurance
from John Lewis 2.80 from 33 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub