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Alison Yeo

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Review of the John Lewis, Home Insurance:

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'Premium' level buildngs home insurance is appalling

We have a relatively small claim for building damage to an untanked cellar. It has been 8 months and despite it being a simple new plasterdboard, skim and repaint job they have not managed to organise it. I am so glad we are not dealing with a huge claim for serious damage as they are incompetent and ineffectual as they are not really involved. They charge high fees using the JL brand but it is underwritten by RSA (Royal Sun Alliance) who subcontract their work to BVS ( Building validation solution) who subcontract their work to MA Assist who subcontract the work to whoever they can muster up in the world of cheap builders. Laughably the assessor claimed that just two of four walls of a cellar, filled like a swimming pool by a burst pipe , were damaged. The whole process has been ridled with incompetence like this. They are worthy of an investigation by the FSA and I wouldn't be surprised if they soon feature on the TV show that names and shames companies like this! Reviewed on: 19th November 2021

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