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247 Home Rescue: Home Emergency Plan reviews

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1.62
Based on 42 reviews, last reviewed 7th Nov 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022
Julian Heald's avatar
Julian Heald

Latest lowest rating:

1

Don't trust this company! Don't trust this company! They charged me for a whole year before coming to my house and declaring they couldn't service my boiler then having provide... Read more Reviewed on: 7th November 2025
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Chris T13
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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

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247 Home Rescue Home Emergency Plan reviews (42)

Don't trust this company!

1
Don't trust this company! They charged me for a whole year before coming to my house and declaring they couldn't service my boiler then having provided nothing for the £175.56 they'd taken they then proceeded to double my monthly payments. Total rip-off! I want my money back! Reviewed on: 7th November 2025
Chris T13's avatar
Chris T13

Please beware of this company!

1
Please beware that this company is built on unethical practices. After an introductory year they increase direct debits by 400%. When you complain they tell you they will make a £30 surcharge for ending the policy. When they send their plumbers to check your boiler, they will find a small issue, in my case a small grommet that needed replacing, and they will tell you the charge will be £150. (I didn't follow their crooked advice and I had it replaced for a fraction of that amount by an ethical plumber.) I encourage you to avoid these cowboys, there are far more transparent and ethical competitors offering a much higher quality of service, even if you pay a little more, you'll be saving money in the long run! I also notice that their very poor customer service consists of little more than writing the same cut and pasted message under every negative review: Hello, We apologize for all the trouble. Please accept our apologies for the inconvenience. We will take this on board and make sure this instance doesn’t take place again. Your concern has been directed to the complaints team. They will investigate thoroughly and get back to you asap. Kindly bear with us until then. Reviewed on: 16th October 2025
Guy's avatar
Guy

Dishonest and dodgy

1
My first engineer experience with this company was great. After this they have just proved themselves to be more dodgy, overcharging plumbers Charging me £230 for a 25 minute job fitting a fireplate, was just dishonest. They said it was a 2 hour job and “reduced” the price of the part to £30 from £60. It was a £12 fireplate Engineer was here for 25 minutes. He lied and said it was 55 minutes. I am now locked into a contract for 10 more months and would be fined if I break it. Stay well away from this company. They are dishonest and dodgy Reviewed on: 12th June 2025
Kris e's avatar
Kris e

Absolutely incompetent gas engineer

1
Absolutely incompetent engineer arrived after 5 days of reporting having a broken boiler, arrived at 5.20 last job of the day, couldn't be arsed to fix the boiler as it's a big job with replacement parts needed.. sat in my garage where the he boiler is located for 15 minutes, told me it's fixed drive of check the boiler, left it exactly the same as he arrived not working, having two young children in the house with no heater etc... absolutely fuming stay well away from this company, I wouldn't trust them to change a tap washer never mind fix a gas boiler, Reviewed on: 19th February 2025
Phil D's avatar
Phil D

Paid for annual service plan and had to pay extra to...

1
Paid for annual service plan and had to pay extra to bring service forward to maintain annual service. Had the service and the radiator they used to drain the system then started to leak. They then forced me to pay an extra £95 quid to get someone to come and fix it. Reviewed on: 15th February 2025
Aj S's avatar
Aj S

RIP OFF AND TERRIBLE SERVICE

1
I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service for April but then rescheduled it due to a high number of call outs. It was rescheduled a further 2 times to the point I didn’t actually get an annual service because it ended up happening over a year later. What i also hadn’t realised (my fault as it will be in the small print) is that their contract auto renewed and they had over doubled the price!, and guess what once the contract starts…. You can’t cancel it without paying the whole term! Even if you cancel the direct debit they send a passive aggressive email that said “oops! Looks like you cancelled your direct debit in error so we’ve taken the liberty to reinstate it” For 2025 I was more on the ball and knew I was cancelling because in 2 years of being with them I was entitled to 2 boiler services and only got 1!! I was also shocked to see their price had increased from £12.75 to £20.95 per month! (In 2023 I was paying £4.95). Tried to tell them I don’t want to renew via live chat to be told you have to call? Why? I’m just telling you I’m not renewing! I said it’s ok I’ll cancel the direct debit - response that doesn’t cancel the policy … I can’t be bothered looking it up but I’m sure if someone cancels their direct debit at the end of their policy and told you, you can’t just sign them up to a new direct debit at a higher price because they wouldn’t call instead of chat? I did phone because I don’t have time to keep arguing, got the hard sell (which is clearly why they want you to call) but after I said I feel like I’m being scammed by you and your making it impossible for me to get out of this endless agreement with shocking service and I wouldn’t renew my policy with you if it was free, they proceeded with the cancellation: Just avoid like the plague and if you really must take a policy through them either don’t do it via direct debit (because they want you to miss their emails and slyly keep putting the price up) or diarise it to check each year so they don’t scam you! Reviewed on: 10th January 2025
Lee's avatar
Lee

24/7 an absolute rip off.

1
24/7 an absolute rip off. I kept paying monthly direct debit and paid excess fee £95 twice for one event when I had a drainage blocked last month. They send out engineers(cowboys) whom more likely to view and write reports only rather than to complete the task and finally I was told those blocks are not included in the policy, same as other reviewers in this page. I had to call out plumbers from Checkatrade and job is completed within 3 hours. 24/7 is infamously known to the people in this trade, I found lot of other victims like me when I have searched online. This simple job they couldn't complete even though £190 excess fee paid and paying monthly DD for last 10 months, you don't expect to call someone from Checkatrade who completes the jobs so easily. 24/7, nothing but a SCAM !!!!!!! Reviewed on: 10th December 2024
Avi D's avatar
Avi D

Will do anything to sell a boiler, including lie to you

1
Sales person wasn't transparent about call-out fees when I was sold a boiler and how that impacts my current policy. 247 Staywarm, who are a sister company of 247 Home Rescue, have told me that I don't need to pay for call-out charges, but this is not true! He wasn't clear about the difference between the warranty and the plan I'm paying for. I can't escalate to the Financial ombudsman service since 247 Staywarm who sold me the boiler isn't regulated by them. Reviewed on: 30th November 2024
Anna 's avatar
Anna

This company is a complete rip off!

1
This company is a complete rip off! I took out boiler insurance with them and during my annual boiler service they told me if my boiler broke down they would not be able to get parts for it so I should buy a new boiler. They scaremonger you into believing your boiler will break down during winter and they won't be able to fix it. I started the process of getting a new boiler and paid them a deposit. I then did some research and realised they were charging a lot more than other company's for a new boiler and the new boiler insurance was a 10 year direct debit which they did not tell me about. They also did not tell me that I was entitled to a £250 discount as I had a policy with them. I cancelled the new boiler but the company did not give me back my £700 deposit. I phoned them several times and they said the refund had been processed and it was my bank that was keeping the funds from me. It was all lies, no refund was processed so I opened a dispute with my bank and got my money back. All the people that work for this company are in on the scam and are just trying to sell products. Don't waste your money go with another company! Reviewed on: 30th September 2024
N s's avatar
N s

QUACK ENGINEERS AND ROGUE TRADER

1
I had a one-year cover policy with 247 Home Rescue, that covered nothing. They were only interested in collecting monthly direct debits. 1st call out for a shower tap problem was declined. 2nd call out for kitchen drain blockage could not be fixed by an unskilled cowboy sent. I have to do this privately with a handyman. The annual boiler service request took the person sent three minutes only to dust the boiler with a brush. Thirdly, the call out for no hot water and heating again was misdiagnosed as a broken pump, so boiler replacement was recommended by another unskilled person sent by 247. I had to cancel my policy and called out the W/Bose engineer privately. The boiler was diagnosed as low pressure due to leakage hence no hot water and heating. The leaking spot was tightened and the boiler was repressurised. Heating and hot water are now restored. The engineer said nothing was wrong with the boiler. I WONDER THE NUMBER OF GOOD WORKING BOILERS 247 HOME RESCUE QUACK ENGINEERS HAVE CONDEMNED. Ref:MS620882 Job ID:1187733-1 and JobID:1 Ref:MS620882 Job ID:1268657 Date of experience: 26 September 2024 Edit Keep 'em coming... Reviewed on: 27th September 2024
Osamudiamen J's avatar
Osamudiamen J

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