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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.89 (47 reviews)

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2.89

Based on 47 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

3 star

2 star

61%

Latest highest rating:

5

Starting the claim via the app was easy. Starting the claim via the app was easy. Good options for the appointment.the engineer was polite and professional Reviewed on: 12th June 2026

Latest lowest rating:

1

UTTER RUBBISH Left witj no heating and hot water for 4 days on the middle of winter imcompetent useless customer service dont waste your time and money AVOID THIS C... Read more Reviewed on: 3rd February 2026

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About this product

24|7 Home Rescue Home Emergency Cover protects landlords and homeowners against unforeseen emergencies.

Cover can include protection for things like blocked drains, electrical failures, boiler breakdown, central heating system issues and home security, such as lost keys.

24|7 Home Rescue Home Emergency Cover reviews help you find out what it’s really like to be a customer. If you’ve used 24|7 Home Rescue before, you can also leave a review and share your experience.

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247 Home Rescue Home Emergency Plan reviews (47)

Starting the claim via the app was easy.

Starting the claim via the app was easy. Good options for the appointment.the engineer was polite and professional Reviewed on: 12th June 2026

Excellent Experience

I never had a single instance to complaint about. My tenants are living peacefully in the house. 247 Home Rescue is taking care of the things. Their service is fantastic. Highly recommended. Reviewed on: 12th June 2026

UTTER RUBBISH

Left witj no heating and hot water for 4 days on the middle of winter imcompetent useless customer service dont waste your time and money AVOID THIS COMPANY Reviewed on: 3rd February 2026

Avoid fraudsters.

Very bad service. I called for an emergency boiler repair and paid the excess on top of my insurance. I called an urgent repair on Sunday at 4am but I have not heard from them till Monday. When the appointment was arranged yet the engineer refused to attend the property because there was no parking This is an old terraced house in the UK—most do not have private parking. Has anyone ever heard of this? Completely unacceptable. On the second scheduled appointment, I was informed that the engineer attended the property but left without knocking, waiting, or making any attempt to contact me. The engineer then refused to return, despite the appointment being pre-arranged and confirmed. When I contacted your company to request a refund of the excess amount I had paid, I was told that this amount would be deducted on the basis that the engineer had attended. I strongly dispute this claim, as no service was provided and no attempt was made to gain access to the property. I believe this behaviour is misleading and unacceptable, and it raises serious concerns about the integrity of your service Also their service is 24/7 its a lie Please do not take insurance within them you going to put yourself in a very stressful situation when its needed it. Also check their policy. I end up using different company and paid alot to get this boiler sort it. Please avoid if you can. Also they do not respond to emails or complains. Reviewed on: 2nd February 2026

Rubbish company.

Rubbish company. They tried to claim i needed work doing, when it didn't. Coincidentally the 'extra' work was not covered and I needed to pay before any of the covered work was to be completed. Extorting money out of people. Policies are cheap for a reason, stay clear. My ref is MS735237 Promised a call by a manager to resolve the issue. No phone call. The only correspondence has been from their complaints department telling me they'll charge me £70 to leave them, despite all their failings. Reviewed on: 2nd December 2025

Don't trust this company!

Don't trust this company! They charged me for a whole year before coming to my house and declaring they couldn't service my boiler then having provided nothing for the £175.56 they'd taken they then proceeded to double my monthly payments. Total rip-off! I want my money back! Reviewed on: 7th November 2025

Please beware of this company!

Please beware that this company is built on unethical practices. After an introductory year they increase direct debits by 400%. When you complain they tell you they will make a £30 surcharge for ending the policy. When they send their plumbers to check your boiler, they will find a small issue, in my case a small grommet that needed replacing, and they will tell you the charge will be £150. (I didn't follow their crooked advice and I had it replaced for a fraction of that amount by an ethical plumber.) I encourage you to avoid these cowboys, there are far more transparent and ethical competitors offering a much higher quality of service, even if you pay a little more, you'll be saving money in the long run! I also notice that their very poor customer service consists of little more than writing the same cut and pasted message under every negative review: Hello, We apologize for all the trouble. Please accept our apologies for the inconvenience. We will take this on board and make sure this instance doesn’t take place again. Your concern has been directed to the complaints team. They will investigate thoroughly and get back to you asap. Kindly bear with us until then. Reviewed on: 16th October 2025

Dishonest and dodgy

My first engineer experience with this company was great. After this they have just proved themselves to be more dodgy, overcharging plumbers Charging me £230 for a 25 minute job fitting a fireplate, was just dishonest. They said it was a 2 hour job and “reduced” the price of the part to £30 from £60. It was a £12 fireplate Engineer was here for 25 minutes. He lied and said it was 55 minutes. I am now locked into a contract for 10 more months and would be fined if I break it. Stay well away from this company. They are dishonest and dodgy Reviewed on: 12th June 2025

Absolutely incompetent gas engineer

Absolutely incompetent engineer arrived after 5 days of reporting having a broken boiler, arrived at 5.20 last job of the day, couldn't be arsed to fix the boiler as it's a big job with replacement parts needed.. sat in my garage where the he boiler is located for 15 minutes, told me it's fixed drive of check the boiler, left it exactly the same as he arrived not working, having two young children in the house with no heater etc... absolutely fuming stay well away from this company, I wouldn't trust them to change a tap washer never mind fix a gas boiler, Reviewed on: 19th February 2025

Paid for annual service plan and had to pay extra to...

Paid for annual service plan and had to pay extra to bring service forward to maintain annual service. Had the service and the radiator they used to drain the system then started to leak. They then forced me to pay an extra £95 quid to get someone to come and fix it. Reviewed on: 15th February 2025

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