247 Home Rescue reviews

247 Home Rescue reviews
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Review summary
People rate this company as Poor based on 41 product reviews
Latest positive rating
Excellent
Friendly customer service and professional. Would highly recommend. A+

Latest negative rating
Please beware of this company!
Please beware that this company is built on unethical practices. After an introductory year they increase direct debits by 400%. When you complain they tell... Please beware that this company is built on unethical practices. After an introductory year they increase direct debits by 400%. When you complain they tell you they will make a £30 surcharge for ending the policy. When they send their plumbers to check your boiler, they will find a small issue, in my case a small grommet that needed replacing, and they will tell you the charge will be £150. (I didn't follow their crooked advice and I had it replaced for a fraction of that amount by an ethical plumber.) I encourage you to avoid these cowboys, there are far more transparent and ethical competitors offering a much higher quality of service, even if you pay a little more, you'll be saving money in the long run! I also notice that their very poor customer service consists of little more than writing the same cut and pasted message under every negative review: Hello, We apologize for all the trouble. Please accept our apologies for the inconvenience. We will take this on board and make sure this instance doesn’t take place again. Your concern has been directed to the complaints team. They will investigate thoroughly and get back to you asap. Kindly bear with us until then. Read more Read less

About 247 Home Rescue
247 Home Rescue offer a range of specialist boiler plan services and also appliance plans. This product is a service agreement and not an insurance policy. Their mission is to 'provide first-class boiler breakdown, appliance, and home emergency plans' and they sell both to personal customers as well as landlords. If you're wondering whether 247 Home Rescue home plans are right for you, have a look to see what our community is saying about their 247 Home Rescue plans below. Reading reviews from customers just like you will help you make a more informed decision about 247 Home Rescue, so join our community today!
247 Home Rescue at a glance
Reviews for 247 Home Rescue
Showing 11 of 41 company reviews • Last reviewed within 7 days
Please beware of this company!
Please beware that this company is built on unethical practices. After an introductory year they increase direct debits by 400%. When you complain they tell... Please beware that this company is built on unethical practices. After an introductory year they increase direct debits by 400%. When you complain they tell you they will make a £30 surcharge for ending the policy. When they send their plumbers to check your boiler, they will find a small issue, in my case a small grommet that needed replacing, and they will tell you the charge will be £150. (I didn't follow their crooked advice and I had it replaced for a fraction of that amount by an ethical plumber.) I encourage you to avoid these cowboys, there are far more transparent and ethical competitors offering a much higher quality of service, even if you pay a little more, you'll be saving money in the long run! I also notice that their very poor customer service consists of little more than writing the same cut and pasted message under every negative review: Hello, We apologize for all the trouble. Please accept our apologies for the inconvenience. We will take this on board and make sure this instance doesn’t take place again. Your concern has been directed to the complaints team. They will investigate thoroughly and get back to you asap. Kindly bear with us until then. Read more Read less
Dishonest and dodgy
My first engineer experience with this company was great. After this they have just proved themselves to be more dodgy, overcharging plumbers Charging me £230... My first engineer experience with this company was great. After this they have just proved themselves to be more dodgy, overcharging plumbers Charging me £230 for a 25 minute job fitting a fireplate, was just dishonest. They said it was a 2 hour job and “reduced” the price of the part to £30 from £60. It was a £12 fireplate Engineer was here for 25 minutes. He lied and said it was 55 minutes. I am now locked into a contract for 10 more months and would be fined if I break it. Stay well away from this company. They are dishonest and dodgy Read more Read less
Products from 247 Home Rescue
Showing all products offered by 247 Home Rescue
Home Emergency Plan
by 247 Home RescueLooking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer...
Home Emergency Plan
by 247 Home RescueLooking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer...
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