Paid for annual service plan and had to pay extra to bring service forward to maintain annual service. Had the service and the radiator they... Paid for annual service plan and had to pay extra to bring service forward to maintain annual service. Had the service and the radiator they used to drain the system then started to leak. They then forced me to pay an extra £95 quid to get someone to come and fix it. Read more Read less

I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service... I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service for April but then rescheduled it due to a high number of call outs. It was rescheduled a further 2 times to the point I didn’t actually get an annual service because it ended up happening over a year later. What i also hadn’t realised (my fault as it will be in the small print) is that their contract auto renewed and they had over doubled the price!, and guess what once the contract starts…. You can’t cancel it without paying the whole term! Even if you cancel the direct debit they send a passive aggressive email that said “oops! Looks like you cancelled your direct debit in error so we’ve taken the liberty to reinstate it” For 2025 I was more on the ball and knew I was cancelling because in 2 years of being with them I was entitled to 2 boiler services and only got 1!! I was also shocked to see their price had increased from £12.75 to £20.95 per month! (In 2023 I was paying £4.95). Tried to tell them I don’t want to renew via live chat to be told you have to call? Why? I’m just telling you I’m not renewing! I said it’s ok I’ll cancel the direct debit - response that doesn’t cancel the policy … I can’t be bothered looking it up but I’m sure if someone cancels their direct debit at the end of their policy and told you, you can’t just sign them up to a new direct debit at a higher price because they wouldn’t call instead of chat? I did phone because I don’t have time to keep arguing, got the hard sell (which is clearly why they want you to call) but after I said I feel like I’m being scammed by you and your making it impossible for me to get out of this endless agreement with shocking service and I wouldn’t renew my policy with you if it was free, they proceeded with the cancellation: Just avoid like the plague and if you really must take a policy through them either don’t do it via direct debit (because they want you to miss their emails and slyly keep putting the price up) or diarise it to check each year so they don’t scam you! Read more Read less

24/7 an absolute rip off. I kept paying monthly direct debit and paid excess fee £95 twice for one event when I had a drainage... 24/7 an absolute rip off. I kept paying monthly direct debit and paid excess fee £95 twice for one event when I had a drainage blocked last month. They send out engineers(cowboys) whom more likely to view and write reports only rather than to complete the task and finally I was told those blocks are not included in the policy, same as other reviewers in this page. I had to call out plumbers from Checkatrade and job is completed within 3 hours. 24/7 is infamously known to the people in this trade, I found lot of other victims like me when I have searched online. This simple job they couldn't complete even though £190 excess fee paid and paying monthly DD for last 10 months, you don't expect to call someone from Checkatrade who completes the jobs so easily. 24/7, nothing but a SCAM !!!!!!! Read more Read less

Sales person wasn't transparent about call-out fees when I was sold a boiler and how that impacts my current policy. 247 Staywarm, who are a... Sales person wasn't transparent about call-out fees when I was sold a boiler and how that impacts my current policy. 247 Staywarm, who are a sister company of 247 Home Rescue, have told me that I don't need to pay for call-out charges, but this is not true! He wasn't clear about the difference between the warranty and the plan I'm paying for. I can't escalate to the Financial ombudsman service since 247 Staywarm who sold me the boiler isn't regulated by them. Read more Read less

This company is a complete rip off! I took out boiler insurance with them and during my annual boiler service they told me if my... This company is a complete rip off! I took out boiler insurance with them and during my annual boiler service they told me if my boiler broke down they would not be able to get parts for it so I should buy a new boiler. They scaremonger you into believing your boiler will break down during winter and they won't be able to fix it. I started the process of getting a new boiler and paid them a deposit. I then did some research and realised they were charging a lot more than other company's for a new boiler and the new boiler insurance was a 10 year direct debit which they did not tell me about. They also did not tell me that I was entitled to a £250 discount as I had a policy with them. I cancelled the new boiler but the company did not give me back my £700 deposit. I phoned them several times and they said the refund had been processed and it was my bank that was keeping the funds from me. It was all lies, no refund was processed so I opened a dispute with my bank and got my money back. All the people that work for this company are in on the scam and are just trying to sell products. Don't waste your money go with another company! Read more Read less

I had a one-year cover policy with 247 Home Rescue, that covered nothing. They were only interested in collecting monthly direct debits. 1st call out... I had a one-year cover policy with 247 Home Rescue, that covered nothing. They were only interested in collecting monthly direct debits. 1st call out for a shower tap problem was declined. 2nd call out for kitchen drain blockage could not be fixed by an unskilled cowboy sent. I have to do this privately with a handyman. The annual boiler service request took the person sent three minutes only to dust the boiler with a brush. Thirdly, the call out for no hot water and heating again was misdiagnosed as a broken pump, so boiler replacement was recommended by another unskilled person sent by 247. I had to cancel my policy and called out the W/Bose engineer privately. The boiler was diagnosed as low pressure due to leakage hence no hot water and heating. The leaking spot was tightened and the boiler was repressurised. Heating and hot water are now restored. The engineer said nothing was wrong with the boiler. I WONDER THE NUMBER OF GOOD WORKING BOILERS 247 HOME RESCUE QUACK ENGINEERS HAVE CONDEMNED. Ref:MS620882 Job ID:1187733-1 and JobID:1 Ref:MS620882 Job ID:1268657 Date of experience: 26 September 2024 Edit Keep 'em coming... Read more Read less

Engineer advised water pump would need replacing and if we hear nothing in a few days then ring 24/7 back. we did this and the... Engineer advised water pump would need replacing and if we hear nothing in a few days then ring 24/7 back. we did this and the receptionist said boiler is fine and we don't need any repair doing??, How would she come to this conclusion? i asked can she contact the engineer who came out to re confirm. she said no. We cancelled our monthly subscription with them but still had to pay 80pds cancellation fee. company is a joke Read more Read less

They provide pest control as part of the package. Called as I discovered mouse droppings in my property. Was advised that I need to visually... They provide pest control as part of the package. Called as I discovered mouse droppings in my property. Was advised that I need to visually see three or more mice before they’d consider coming out. Read more Read less

Utterly appalling - Scammers! Utterly appalling - avoid at all costs! CO2 alarm went off so we called our local Gas Network. Engineer shut off... Utterly appalling - Scammers! Utterly appalling - avoid at all costs! CO2 alarm went off so we called our local Gas Network. Engineer shut off gas and advised we get a boiler check done. Called at 3pm and was told to expect a call back 'very soon'. Called again just after 4pm and was asked to send engineers report and that, once received, soemone would call back 'almost immediately'. Called again around 6pm to be told the report was being reviewed but an engineer would 'certainly be with us that evening' We then endured an awful and cold Scottish night with young children. i called on the way to work around 6am to be fobbed off with the same excuses. I was then told as it was 'an overseas call centre' they had no authority to do anything. This operative couldnt tell me the out of hours hours but advised that my query the day before came 'out of hours'......remember I called at 3pm, 4pm and 6pm? I was 'promised' a call back at 9am. I received a call (again on a very bad line from overseas) after 9am to be advised that it was not covered by my policy and it would be £95 plus labour! I have read the T&CS and it clearly states 'Boiler Emergency'. The SGN engingeer has advised we get the boiler checked in case it has a fault but a boiler policy doesn't cover that? They said its a 'risk' but if I pay almost £100 plus a few hundred labour that risk apparently doesn't apply? I asked a more senior person to call me back and never got a response. I shall be contacting the Obudsman and urge you to PLEASE avoid this outfit if you have any sense! *They have since contacted me to discuss the situation and it';s went from bad to worse - standard 'copy and paste' emails as responses. I cant beleive companies like this can exist in this day and age. Utter scam! Don't take the gamble Date of experience: 09 April 2024 Read more Read less