Rubbish company. They tried to claim i needed work doing, when it didn't. Coincidentally the 'extra' work was not covered and I needed to pay... Rubbish company. They tried to claim i needed work doing, when it didn't. Coincidentally the 'extra' work was not covered and I needed to pay before any of the covered work was to be completed. Extorting money out of people. Policies are cheap for a reason, stay clear. My ref is MS735237 Promised a call by a manager to resolve the issue. No phone call. The only correspondence has been from their complaints department telling me they'll charge me £70 to leave them, despite all their failings. Read more Read less

Don't trust this company! They charged me for a whole year before coming to my house and declaring they couldn't service my boiler then having... Don't trust this company! They charged me for a whole year before coming to my house and declaring they couldn't service my boiler then having provided nothing for the £175.56 they'd taken they then proceeded to double my monthly payments. Total rip-off! I want my money back! Read more Read less

Please beware that this company is built on unethical practices. After an introductory year they increase direct debits by 400%. When you complain they tell... Please beware that this company is built on unethical practices. After an introductory year they increase direct debits by 400%. When you complain they tell you they will make a £30 surcharge for ending the policy. When they send their plumbers to check your boiler, they will find a small issue, in my case a small grommet that needed replacing, and they will tell you the charge will be £150. (I didn't follow their crooked advice and I had it replaced for a fraction of that amount by an ethical plumber.) I encourage you to avoid these cowboys, there are far more transparent and ethical competitors offering a much higher quality of service, even if you pay a little more, you'll be saving money in the long run! I also notice that their very poor customer service consists of little more than writing the same cut and pasted message under every negative review: Hello, We apologize for all the trouble. Please accept our apologies for the inconvenience. We will take this on board and make sure this instance doesn’t take place again. Your concern has been directed to the complaints team. They will investigate thoroughly and get back to you asap. Kindly bear with us until then. Read more Read less

My first engineer experience with this company was great. After this they have just proved themselves to be more dodgy, overcharging plumbers Charging me £230... My first engineer experience with this company was great. After this they have just proved themselves to be more dodgy, overcharging plumbers Charging me £230 for a 25 minute job fitting a fireplate, was just dishonest. They said it was a 2 hour job and “reduced” the price of the part to £30 from £60. It was a £12 fireplate Engineer was here for 25 minutes. He lied and said it was 55 minutes. I am now locked into a contract for 10 more months and would be fined if I break it. Stay well away from this company. They are dishonest and dodgy Read more Read less

Absolutely incompetent engineer arrived after 5 days of reporting having a broken boiler, arrived at 5.20 last job of the day, couldn't be arsed to... Absolutely incompetent engineer arrived after 5 days of reporting having a broken boiler, arrived at 5.20 last job of the day, couldn't be arsed to fix the boiler as it's a big job with replacement parts needed.. sat in my garage where the he boiler is located for 15 minutes, told me it's fixed drive of check the boiler, left it exactly the same as he arrived not working, having two young children in the house with no heater etc... absolutely fuming stay well away from this company, I wouldn't trust them to change a tap washer never mind fix a gas boiler, Read more Read less

Paid for annual service plan and had to pay extra to bring service forward to maintain annual service. Had the service and the radiator they... Paid for annual service plan and had to pay extra to bring service forward to maintain annual service. Had the service and the radiator they used to drain the system then started to leak. They then forced me to pay an extra £95 quid to get someone to come and fix it. Read more Read less

I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service... I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service for April but then rescheduled it due to a high number of call outs. It was rescheduled a further 2 times to the point I didn’t actually get an annual service because it ended up happening over a year later. What i also hadn’t realised (my fault as it will be in the small print) is that their contract auto renewed and they had over doubled the price!, and guess what once the contract starts…. You can’t cancel it without paying the whole term! Even if you cancel the direct debit they send a passive aggressive email that said “oops! Looks like you cancelled your direct debit in error so we’ve taken the liberty to reinstate it” For 2025 I was more on the ball and knew I was cancelling because in 2 years of being with them I was entitled to 2 boiler services and only got 1!! I was also shocked to see their price had increased from £12.75 to £20.95 per month! (In 2023 I was paying £4.95). Tried to tell them I don’t want to renew via live chat to be told you have to call? Why? I’m just telling you I’m not renewing! I said it’s ok I’ll cancel the direct debit - response that doesn’t cancel the policy … I can’t be bothered looking it up but I’m sure if someone cancels their direct debit at the end of their policy and told you, you can’t just sign them up to a new direct debit at a higher price because they wouldn’t call instead of chat? I did phone because I don’t have time to keep arguing, got the hard sell (which is clearly why they want you to call) but after I said I feel like I’m being scammed by you and your making it impossible for me to get out of this endless agreement with shocking service and I wouldn’t renew my policy with you if it was free, they proceeded with the cancellation: Just avoid like the plague and if you really must take a policy through them either don’t do it via direct debit (because they want you to miss their emails and slyly keep putting the price up) or diarise it to check each year so they don’t scam you! Read more Read less

24/7 an absolute rip off. I kept paying monthly direct debit and paid excess fee £95 twice for one event when I had a drainage... 24/7 an absolute rip off. I kept paying monthly direct debit and paid excess fee £95 twice for one event when I had a drainage blocked last month. They send out engineers(cowboys) whom more likely to view and write reports only rather than to complete the task and finally I was told those blocks are not included in the policy, same as other reviewers in this page. I had to call out plumbers from Checkatrade and job is completed within 3 hours. 24/7 is infamously known to the people in this trade, I found lot of other victims like me when I have searched online. This simple job they couldn't complete even though £190 excess fee paid and paying monthly DD for last 10 months, you don't expect to call someone from Checkatrade who completes the jobs so easily. 24/7, nothing but a SCAM !!!!!!! Read more Read less

Sales person wasn't transparent about call-out fees when I was sold a boiler and how that impacts my current policy. 247 Staywarm, who are a... Sales person wasn't transparent about call-out fees when I was sold a boiler and how that impacts my current policy. 247 Staywarm, who are a sister company of 247 Home Rescue, have told me that I don't need to pay for call-out charges, but this is not true! He wasn't clear about the difference between the warranty and the plan I'm paying for. I can't escalate to the Financial ombudsman service since 247 Staywarm who sold me the boiler isn't regulated by them. Read more Read less