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247 Home Rescue reviews

247 Home Rescue logo
Rated Good • 3.94/5

247 Home Rescue reviews

Unverified business Last reviewed within 7 days
See more on their website Write a review
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • 24/7 customer support via phone, live chat or social media
    24/7 customer support via phone, live chat or social media
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 80 product reviews

Average score of 3.94/5
5 star
51%
4 star
5%
3 star
1%
2 star
0%
1 star
43%
Reviews for 247 Home Rescue have trended negatively over the past 90 days

Latest positive rating

5.00/5

Always a great experience with them 10/10.

Always a great experience with them 10/10.

{"display":"Jessica","slug":"user1781277203","deleted_at":null,"created_at":"2026-06-12T15:13:23.000000Z","updated_at":"2026-06-12T15:13:23.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Jessica","last_name":"","full_name":"Jessica","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home Emergency Plan
Jessica 10th November 2026

Latest negative rating

1.00/5

DO NOT USE THESE RIP OFF MERCHANTS

DO NOT USE THESE RIP OFF MERCHANTS DO NOT USE THESE RIP OFF MERCHANTS Please do not ever use this company. Biggest con company there... DO NOT USE THESE RIP OFF MERCHANTS DO NOT USE THESE RIP OFF MERCHANTS Please do not ever use this company. Biggest con company there is... paid £95 excess for engineer to come out and advise system flush and to get a private engineer as he doesnt do that, Radiators were just warm before he come then wouldnt work at all. I called for a refund as they hadn't fixed no problem made it worse they said I had mentioned about a thermastate so would give me that under original excess fee, so I said ok. He come out done that, it doesnt even work timings dont match up comes on randomly so im having to stick to use manually. They offered and engineer to come again but after losing 2 days holidays and sitting in for hours on end i refuse to let anothet one of there incompetant engineers in my home. I said they can come and dismantle it but i dont want noone messing on with the boiler. Anyway Finally got a private engineer out who ive had to pay more for even though im insured, who got my heating working within 10 mins as it was just a fault valve, that there engineer had ment to of checked all of this but it was a flush needed apparently, no flush was needed private engineer got heating working within 10 minutes. So I called to ask for my excess back again as a valve is something I pay monthly and covered for to be told no I even sent enginear report, and still witholding money on work they could of done they offered £20 as gesture of goodwill. I said i wanted to cancel as clearly the insurance is not beneficial to me and told me I would be charged £50 i said i would cancel my DD they told me they have my bank details... thats not even lawful... company are a joke do not ever take insurance out with these... In reply to your reply, already directed to complaints team... that was there outcome £20 wow more corrupt than first thought ... trying to dodge the real outcome of how dodgey yous are Read more Read less

{"display":"Amy s","slug":"user1794644623","deleted_at":null,"created_at":"2026-11-14T08:23:43.000000Z","updated_at":"2026-11-14T08:23:43.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Amy","last_name":"smithson","full_name":"Amy smithson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home Emergency Plan
Amy s 14th November 2026
See more reviews for 247 Home Rescue products

About 247 Home Rescue

24|7 Home Rescue aim to make heating more affordable and accessible for households across the UK.

The team are committed to helping homeowners find energy-efficient solutions that not only meet their needs but also reduce their environmental footprint.

With over a decade of experience offering services like boiler cover, landlord cover and more, 24|7 Home Rescue have expanded coverage beyond boilers. Services also include appliance insurance and car breakdown cover.

247 Home Rescue at a glance

Contact details

Website
Visit provider website
Phone
0330 1741 779
Email
[email protected]
Social media

Reviews for 247 Home Rescue

Showing 11 of 80 company reviews • Last reviewed within 7 days

DO NOT USE THESE RIP OFF MERCHANTS

Home Emergency Plan • 14th November 2026

DO NOT USE THESE RIP OFF MERCHANTS DO NOT USE THESE RIP OFF MERCHANTS Please do not ever use this company. Biggest con company there... DO NOT USE THESE RIP OFF MERCHANTS DO NOT USE THESE RIP OFF MERCHANTS Please do not ever use this company. Biggest con company there is... paid £95 excess for engineer to come out and advise system flush and to get a private engineer as he doesnt do that, Radiators were just warm before he come then wouldnt work at all. I called for a refund as they hadn't fixed no problem made it worse they said I had mentioned about a thermastate so would give me that under original excess fee, so I said ok. He come out done that, it doesnt even work timings dont match up comes on randomly so im having to stick to use manually. They offered and engineer to come again but after losing 2 days holidays and sitting in for hours on end i refuse to let anothet one of there incompetant engineers in my home. I said they can come and dismantle it but i dont want noone messing on with the boiler. Anyway Finally got a private engineer out who ive had to pay more for even though im insured, who got my heating working within 10 mins as it was just a fault valve, that there engineer had ment to of checked all of this but it was a flush needed apparently, no flush was needed private engineer got heating working within 10 minutes. So I called to ask for my excess back again as a valve is something I pay monthly and covered for to be told no I even sent enginear report, and still witholding money on work they could of done they offered £20 as gesture of goodwill. I said i wanted to cancel as clearly the insurance is not beneficial to me and told me I would be charged £50 i said i would cancel my DD they told me they have my bank details... thats not even lawful... company are a joke do not ever take insurance out with these... In reply to your reply, already directed to complaints team... that was there outcome £20 wow more corrupt than first thought ... trying to dodge the real outcome of how dodgey yous are Read more Read less

{"display":"Amy s","full_name":"Amy s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Always a great experience with them 10/10.

Home Emergency Plan • 10th November 2026

Always a great experience with them 10/10.

{"display":"Jessica","full_name":"Jessica","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 1.00/5

    Terrible company - avoid!

    The contracts are written in a way that makes it very difficult for boilers - especially older boilers - to be accepted in the event... The contracts are written in a way that makes it very difficult for boilers - especially older boilers - to be accepted in the event of a claim. I felt conned. Great customer service in getting me to sign up and give them a good review (they actively encourage), but terrible when you need them. Read more Read less

    {"display":"John S","full_name":"John S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Emergency Plan
    John S 9th September 2026
  • 1.00/5

    Com artist.

    Com artist. Paid for a new boiler with 10 year service plan. After 6 years of paying moved home and asked to continue the service... Com artist. Paid for a new boiler with 10 year service plan. After 6 years of paying moved home and asked to continue the service plan at new address. Said new boiler was too old and I still had to pay for service for the old boiler in a house I don’t live in. Tried to get me to replace a perfectly working boiler with them ! Avoid at all cost Read more Read less

    {"display":"Lorraine B","full_name":"Lorraine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good professional service provided

    Good professional service provided

    {"display":"Rajinder K","full_name":"Rajinder K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent service and very polite engineer helpful a...

    Excellent service and very polite engineer helpful and informative.

    {"display":"Malcolm C","full_name":"Malcolm C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Professional approach and ontime

    Professional approach and ontime

    {"display":"Thapu A","full_name":"Thapu A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    The engineer talked myself through the whole process...

    The engineer talked myself through the whole process being very professional at all times.

    {"display":"Damian ","full_name":"Damian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3.00/5

    Don't let sludge get in the way of your claim...

    Whilst setting up the insurance policy was easy and the cost of the premium was reasonable. However, when it came to making a claim after... Whilst setting up the insurance policy was easy and the cost of the premium was reasonable. However, when it came to making a claim after a valve seized on the central heating system, 24/7 refused our claim on the basis that their engineer stating we had too much sludge in the system. I brought in another gas engineer for a second opinion and he found the amount of sludge to be low, and the valve had ceased for other reasons. The 24/7 engineer was helpful but also seemed to be bound by rules that looked for reasons not to support a claim. Given that we have never made a claim before, we found this response unhelpful. Read more Read less

    {"display":"Gareth S","full_name":"Gareth S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler cover
    Gareth S 20th August 2026
  • 5.00/5

    Efficient, thorough and very professional.

    Sean, the engineer assigned to provide my annual boiler service was very polite and efficient in servicing the boiler, checking it over very thoroughly, and... Sean, the engineer assigned to provide my annual boiler service was very polite and efficient in servicing the boiler, checking it over very thoroughly, and being respectful of my worktop and flooring, and clearing away efficiently and quickly when done. Read more Read less

    {"display":"Julia K","full_name":"Julia K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Peter mcc

    Very happy with the service and would recommend them to anyone

    {"display":"Peter Mccartney","full_name":"Peter Mccartney","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1752600.png"}}'s avatar

    Products from 247 Home Rescue

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