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Halifax: Home Insurance reviews

Name: Home Insurance
Rating: 3.05 (91 reviews)

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3.01

Based on 91 reviews, last reviewed 15th May 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

38%

15%

44%

Latest highest rating:

5

am doing a servay on a website that i dont evan see... am doing a servay on a website that i dont evan see the product that i need as yet. Reviewed on: 27th November 2024

Latest lowest rating:

1

Avoid Taking Out Insurance with Halifax Home Insurance Here’s my experience—be careful, everyone! Someone could get hurt with insurance providers that operate like this! Recently, I faced a disaster in my ... Read more Reviewed on: 15th May 2025

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About this product

Before taking out your new home insurance policy, check customer reviews to be confident that the provider is reputable. We collect Halifax home insurance reviews to help you make an informed decision when selecting a new provider.

Halifax offers three levels of home insurance cover: bronze, silver and gold. Depending on your chosen level, various add-ons are available for extra protection. For example, away from home cover, accidental damage and legal expenses. Halifax policies allow you to choose your own excess, and give you access to a 24/7 emergency helpline.

What is your highest priority for your home insurance policy? Are you prioritising a high level of contents insurance, or a higher level of buildings cover? Perhaps you’re only looking to purchase one or the other? If you’ve had to claim against a previous policy, you’ll understand the importance of finding a professional and efficient provider. Read our Halifax home insurance reviews to see how Halifax policyholders rate the service they received.

Have you had a home insurance policy with Halifax? Share your experience with others on Smart Money People. Together, we can help people like you make better decisions. Tell us about the sign-up process, and if you thought your premium was reasonably priced. What level of cover did you choose, and did you select any additional add-ons? Did you make a claim on your policy, and if so, how was it handled? Would you renew your policy? Write a Halifax home insurance review today.

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Halifax Home Insurance reviews (91)

Avoid Taking Out Insurance with Halifax Home Insurance

Here’s my experience—be careful, everyone! Someone could get hurt with insurance providers that operate like this! Recently, I faced a disaster in my small bathroom at home, where I live with my 12-year-old child. I called Halifax Insurance, and they appointed a company called Polygon to handle the situation. The technician from Polygon assigned to my home who spent 10 precious minutes slating insurance companies, during which he slatted different insurance companies. After that, he took a reading and decided to rip out my vinyl flooring to install an industrial dehumidifier in my bathroom, advising to keep windows closed alongside the heat it produced, which made it nauseating to the point of near passing out. However, Polygon loosely taped the main cable to the wall in my hallway. An hour after the technician left, due to the heat outside and the heat produced by the dehumidifier, the cable had fallen and was lying all over the hallway floor (Trip Hazzard). Halifax then sent an assessor to my home, as I had to book a hotel due to A) the noise of the unit, B) the heat it generated, and C) the fact that I only have one bathroom. The assessor stated that the bathroom was inconvenient but liveable. You can judge for yourself by looking at the images I provided! The assessor falsely claimed that the Polygon technician stated the damp reading was taken from the floor. However, I have a digital record showing that the technician actually took the reading from the wall. Once again, Halifax Insurance has been caught lying in an attempt to avoid properly paying the claim. The assessors advised me when I asked natural questions that they were not a builder, yet they seemed to have all the final answers regarding the necessary bathroom refurbishment. This is very convenient for them. In times of disaster at home, we shouldn’t have to deal with such situations and lies. It’s utterly disgusting. I have been a loyal customer of this insurance company for five years, and this was my first claim. I can confidently say I will never use them again. When disaster strikes, we expect appropriate action to be taken swiftly, not to be left with charlatans handling our major decisions. P.S. They upheld my claim, but after a £500 excess, they offered me only £328. What a ridiculous and disappointing experience! I hope my situation makes you think before taking a policy out with Halifax/ Lloyds Insurance Reviewed on: 15th May 2025

am doing a servay on a website that i dont evan see...

am doing a servay on a website that i dont evan see the product that i need as yet. Reviewed on: 27th November 2024

Fair price cover.

Quote for home and contents insurance are a very good price for cover provided. Very good cover and price for extra high value items. I have not experienced any claims, therefore not a full score. This may change my opinion if I do have a claim and the service is poor. Reviewed on: 11th October 2024

Great value for money for comprehensive cover.

I have Halifax home and contents insurance with added higher value items. It is excellent cover for a fair price, very comprehensive and you have the option of different levels of cover to choose for your personal situation. I would have given it a higher score, but I have not had any experience of their claims, which really is needed to give a full and accurate review. Reviewed on: 4th September 2024

Positive when claiming.

So far very positive when claiming Reviewed on: 23rd August 2024

I use Halifax to bank with and they have given me go...

I use Halifax to bank with and they have given me good customer service Reviewed on: 23rd August 2024

Been with them a long time BUT will be leaving asap.

Been with them a long time. Premium well over £1000 a year. Previous claims always dealt with speedily but something is going very wrong at the moment. You cannot call them. Their nominated handling company cannot answer any questions. A very small accidental damage claim has so far taken seven weeks NOT to sort. I will be moving companies next year. Reviewed on: 6th February 2024

Rip off

My policy cost £624 annually!! I could have saved myself the grief and expense by changing to another insurer with far higher, four star ratings. For some reason I was loyal to this company for years!! Yet never on the very few occassions I needed assistance were they " able " to help me. Their policies are a very expensive rip off, and you get no help when you need it most, when you are at your wits end. I don't think five stars given are genuine. Not consistent with the majority of peoples' experiences here. A lot of excuses are made by Halifax to get out of paying for even emergency repairs. It's easy to switch insurers, which is what I did today. No more money down the drain! Very happy! Reviewed on: 21st November 2023

Fixed the problem with little fuss

From start to finish I have nothing but praise for the electrician called Cameron...I have 3very loud dogs and he kept calm and resolved the issue. It was a relief coz I'd already had 2other engineers and they were faffing about for ages but didn't fix my lighting... and that was after I'd paid £250 call out charge. I hadn't even realised that I was covered on my rewards account from the Halifax. But I would definitely recommend anyone to get cover with the Halifax Reviewed on: 16th October 2023

Worst insurance ever

Have a premium home insurance, have a sealing leaking in living room about 1 month, can't use that room soon sealing will collaps, carpet are destroyed Reviewed on: 12th October 2023

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