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Halifax: Home insurance reviews

Name: Home insurance
Rating: 3.86 (101 reviews)

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3.86

Based on 101 reviews, last reviewed 13th Oct 2026

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

14%

41%

Latest highest rating:

5

Good value year after year I've been with them for quite a few years now and that's probably the best recommendation I can give. Every year I check what's out there when my rene... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Halifax Impossible to talk to someone when claiming Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deli... Read more Reviewed on: 9th September 2025

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About this product

The Halifax Home Insurance Select policy is underwritten by Lloyds Bank General Insurance Ltd.

Halifax only ask you a handful of questions, so you get a quote faster. Choose from three levels of cover and manage your policy online. You can choose to spread the cost of your policy and pay monthly with no extra charges.

Halifax home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Home insurance reviews (101)

Good value year after year

I've been with them for quite a few years now and that's probably the best recommendation I can give. Every year I check what's out there when my renewal comes up, but they always seem to offer good value so I've stayed with them. The cover meets my needs, everything is straightforward, and I've never had any problems. Reviewed on: 13th October 2026

I’ve as house insurance with Halifax for a number of...

I’ve as house insurance with Halifax for a number of years. I’ve seen how the service has progressed and become digitised (online) during this time and how suer and environmentally friendly this is. Having my insurance linked to my bank accounts online banking system means my documents are always easy to find and access! Plus I feel I have greater control over choosing my level of cover as the customer can personalise their policy with ease. Meaning you’re not overpaying for services that you do not need. Reviewed on: 13th October 2026

They have always been very good when I phone them to...

They have always been very good when I phone them to add things to insurance like bikes or musical instruments. Answer phone farly promptly. Reviewed on: 13th October 2026

Easy to deal with

Straightforward to take out a policy and easy to subsequently renew. Reviewed on: 20th August 2026

16 years service, exceptional service e

We have been with Halifax insurance for over 16 years, always a pleasure to deal with.Any claims have been dealt with effortlessly and with guidance. Halifax are easy to contact,not robot chat but real people! Reviewed on: 20th August 2026

Emma from Halifax Home Insurance

Today on the phone I had excellent customer service by Emma!!! Emma was so polite and explained everything to me very clearly!!!Thank you Reviewed on: 9th January 2026

Clear communications.

Clear communications. I have not made a claim but the process and policy is clear Reviewed on: 15th September 2025

Halifax Impossible to talk to someone when claiming

Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deliberately hidden, so started the claim online, horrible form that forced box ticking that wasn't precisely what I wanted to say, evidence from apple phone not accepted as video, only small video in a non-smart phone format. Tried to call 3 days later and automated system refused to let me speak to anyone, through me out saying they needed 5 days to process. I have a soggy bathroom and no idea what is happening. Never claimed on home insurance before, Halifax is a terrible experience so far. Reviewed on: 9th September 2025

Halifax were able to insure our house despite previo...

Halifax were able to insure our house despite previous subsidence which has been remedied. The premium was reasonable and the only evidence required was a certificate of remediation. Reviewed on: 4th September 2025

I have been a member since 2020 policy no HAP602140054.

I have been a member since 2020 policy no HAP602140054. They have denied every single claim from fire to leaks to a blocked toilet or sink I even took out legal cover and that was denied. For my electrical fire despite fires being covered they are saying it depends what caused it. Well that’s why I have home insurance so you can pay to determine this. Literally the worst insurance I have dealt with I pay over £500 a year they take everything and give back nothing. Reviewed on: 29th August 2025

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