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Halifax Home Insurance Reviews

Ratings based on 43 reviews Last review 2 months ago

Halifax home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Halifax handle your home insurance claim? Our Halifax home insurance reviews can help you to find out this and much...

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Halifax home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Halifax handle your home insurance claim? Our Halifax home insurance reviews can help you to find out this and much more. Have you ever had a policy with Halifax? You can tell us about it by writing your own review below.

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Your Home Insurance Reviews (43)

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18th September 2020

Avoid

I have had nothing but antagonistic behaviour from start to finish....

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I have had nothing but antagonistic behaviour from start to finish.
A burst water pipe and my downstairs ruined and repairs and painting half done or paint painted over dried peeling paint wood work, items damaged and no one informed me, no expection of your property at the finished date before signing off- recipe for disaster ! I will not be recommending Halifax home insurance to anyone.

Sarah Faye's avatarSarah Faye
(0)
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7th September 2020

My Halifax home insurance experience

I had a comprehensive home insurance with Halifax up until last week. I tried to claim in July for a broken computer.My first insurance claim in 11 years. So I sent in a claim which was acknowledged, two weeks later nothing heard so I rang them. They...

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I had a comprehensive home insurance with Halifax up until last week. I tried to claim in July for a broken computer.My first insurance claim in 11 years. So I sent in a claim which was acknowledged, two weeks later nothing heard so I rang them. They knew nothing of it. So they asked for a variety of things including an estimate for repair. They then handed the claim to an agency. They rang me a week later, obviously they didn't wish to speak to me, wanted the same and more information. They are uncontactable by phone and so hostile it's untrue!
So we are into this over a month by now. I replaced the item myself and cancelled the claim. I asked to complain. A month later someone from Halifax called to apologise. I cancelled the policy that day. It is a waste of time and money insuring with Halifax, they are useless.

Mick Philbin's avatarMick Philbin
(2)
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6th June 2019

Always change at year end

I trusted the Halifax. I insured my home and contents for around £150 a year, This increased over 3 years though to over £450 and I failed to notice as they direct debited and if I did get the renewal, I missed the h...

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I trusted the Halifax. I insured my home and contents for around £150 a year, This increased over 3 years though to over £450 and I failed to notice as they direct debited and if I did get the renewal, I missed the hikes.
So on their website now, you can get the same for £150 or less. Just a third the cost.
SO I queried it and their letter says they just added "reasonable "increments.

TO me, over 300% increase in 3 to 4 years is somewhere between fraud or a protection racket. With interest rates at sweet nothing %, how do they justify the massive over inflation hike.
Well is it the council building houses for newly released prisoners and they all live on my estate??? The local Insane Asylum closed and all the firestarters moved opposite in a halfway house. Or was I just getting ripped off.
Now I have to go to the Ombudsman and waste all our times to get a refund of the "reasonable" overcharge.
Beware this company. They are likely to take you to the cleaners and play loose with your money.

Jon's avatarJon
(2)
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4th April 2019

The worst of the worst

Awful company, the worst of the worst. My wife lost a 9 carat gold and diamond watch. The watch was no longer available new, only second hand. The value of this was set at £595. The policy says "new for old" however the tiny small print says when the ...

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Awful company, the worst of the worst. My wife lost a 9 carat gold and diamond watch. The watch was no longer available new, only second hand. The value of this was set at £595. The policy says "new for old" however the tiny small print says when the product is no longer available they'll only pay out on the second hand value or nearest equivalent. So they have got out of paying new (where can you get a 9 carat diamond watch for £595!!) Its a minimum of £1500 for a new such watch. We've been well and truly stitched up - this will apply to lots of items - whenever these items are no longer made, they'll just offer you peanuts as second hand value not "NEW FOR OLD" at all. Beware and AVOID this company AT ALL COSTS

RH's avatarRH
(2)
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11th July 2018

Unfair and unacceptable customer care from Halifax Home Insurance - Do not use them!

I am not usually one to write reviews on companies unless they are acceptionally good or acceptionally bad.. unfortunately this is for the...

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I am not usually one to write reviews on companies unless they are acceptionally good or acceptionally bad.. unfortunately this is for the latter...

If you expect to get a decent and fair settlement figure when going through a claims process do not go to Halifax for home insurance. Having lost my diamond from my engagement ring I am over 12 weeks into a dispute where they are only offering me just over half of what my ring is insured for. It is valued higher than what it’s insured for too, which makes the situation worse. They are still dragging out the process and saying they need more time. Not happy at all as all I want is a fair settlement figure for a very valuable and sentimental piece of jewellery. They are also holding my engagement ring band until the issue has been resolved. It is my property.

Customer service and communication has been very poor. I have on several occasions asked for proof of valuation stating all information in relation to the valuation they have been supplied by Goldsmith’s Jewellers, this has never arrived. I have provided proof on two occasions from a diamond merchant that it’s impossible to come up with such a low figure - they have chosen to ignore this information provided. I could go on with this review but I think this says enough in itself.

I hope people will think twice about using this insurance company.

Jessica Arnold's avatarJessica Arnold
(0)
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12th February 2018

rude, shoddy incompetent service that you should never use if you value your safety

Have paid an extortionate amount for home insurance with Halifax for many years. The first time I needed to use it was 16 January 2018 when I had a break in, and the service I have been provided with has been poor and shoddy from start to finish....

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Have paid an extortionate amount for home insurance with Halifax for many years. The first time I needed to use it was 16 January 2018 when I had a break in, and the service I have been provided with has been poor and shoddy from start to finish. Insurance are supposed to support you, not further add to your headaches and distress.

I was allocated building services from VPS following the break in. The break in happened on Monday 14 January, and the property was left vulnerable for 11 days, depriving the police the opportunity of completing forsensics in my garden.

When the fitter eventually arrived, he was rude and unprofessional and failed to bring adequate materials with him. He "fixed" the door in a extremely poor and shoddy way using a £3 wood filler which I could have bought on ebay, not even matching the colour so that anyone would know that the door had been damaged. To make matters worse, he also broke an existing bolt on the door, whilst trying to prove that it still worked, so arguably left the door in a worse position than it was.

I have no idea what I paid the £100 excess for, after such an extortionate spend on home insurance where they could not do something simple like replace a door. Even an employee at VPS said that she would not have been happy with that sort of work done on her home, and a subsequent builder commented that they cannot have spent more than 5 minutes doing what they did do.

The VPS "professional" could not even state whether his £3 wood filler was waterproof, and also stated that his work could not be guaranteed, and the rain may have already damaged this wooden door, because of their own 11 day delay

Another "professional" came to analyse the situation who was rude, incompetent and came with the attitude of trying to cover the poor workmanship. I was a woman alone in my own home and found his attitude terrifying and he came with another man and started opening my cupboards without permission to find out where I kept my outdoor keys, and insisted on coming at a time which suited him, when the home owner wasn't at home and I was on my own. I would never want anyone from VPS or Halifax entering my home again after that horrific experience.

My door had been perfect before the break in, and this incompetent idiot just made it worse and refused to replace it. and, and he left the door in a worse condition by breaking the bolts. To add insult to injury, he then asked my Mum, a vulnerable woman in her 60s, to sign a document stating that the job was complete to her satisfaction whilst obscuring the terms and conditions so that she couldn't read that bit. She is not that stupid and obviously refused to sign.

Never dreamed that Halifax and VPS would provide such a shoddy service, leaving a broken door, damaging it further and to top it off, trying to take advantaged of a widowed and retired woman

They should be ashamed of themselves and have a good think about the lack of service provided. At the very least I should have my £100 excess refunded this was incompetent from start to finish.I have paid for this "service" for 10 years and it has been a total waste of money. You should have no customers based on this kind of attitude.

Someone purported to try and resolve this for me, but made no difference and actually never returned my calls or refunded the access. Insurance being cancelled and never to be reinstated.

I have been paying nearly £75 per month for absolutely nothing. This is a rude, shoddy incompetent service that you should never use if you value your safety or want to actually work with professionals. Avoid at all costs if you actually value your safety and professionalism.

Shay Allie's avatarShay Allie
(2)

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