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Halifax: Home insurance reviews

Name: Home insurance
Rating: 3.56 (98 reviews)

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3.56

Based on 98 reviews, last reviewed 20th Aug 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

14%

42%

Latest highest rating:

5

Easy to deal with Straightforward to take out a policy and easy to subsequently renew. Reviewed on: 20th August 2026

Latest lowest rating:

1

Halifax Impossible to talk to someone when claiming Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deli... Read more Reviewed on: 9th September 2025

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About this product

The Halifax Home Insurance Select policy is underwritten by Lloyds Bank General Insurance Ltd.

Halifax only ask you a handful of questions, so you get a quote faster. Choose from three levels of cover and manage your policy online. You can choose to spread the cost of your policy and pay monthly with no extra charges.

Halifax home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Home insurance reviews (98)

Avoid at all costs

I tried to make a buildings claim in the recent storms after some minor tile damage took place in the high winds. That's where the issues started, Halifax are virtually impossible to contact, the phone line plays a COVID message and disconnects and they didn't respond to my emails. Thankfully my issue wasn't major, I dread to think of dealing with this company after a major leak or a stressful burglary. Useless! Reviewed on: 28th April 2022

Do not insure with them

Storm damage in february 2022 useless customer services and claims advisor over 30 calls and e-mails and still they insist it is ware and tare on our roof when it is not we got a copy of there contractors report who say the roof is in good condition (so where is the ware and tare) there is none we were told to get 2 estimates which we did and both guys found the problem straight away the side of the house got full force of the storms and it has ripped the roof of the side of the wall and is letting the rain water and snow and winds under the roof causing all the damage as we have the kitchen ceiling and the hall ceiling and the bedroom all needing new ceilings due to water damage ..We have had to take it to the ombudsman as they will not listen and hang up when you ask them a question. Do not take insurance from the halifax. Reviewed on: 9th April 2022

My renewal premium increased by 100% in a year!

I haven't made any changes or claims on my house insurance but my renewal premium with Halifax went from £289 to £579 in a year! I suspect they take a chance that people won't bother looking and just renew it. Reviewed on: 23rd March 2022

What do they cover

My mum passed away last October and I inherited a ring. This week while doing housework I noticed I had lost the central ruby ( I had seen it in the ring earlier in the day). I’m not covered for jewellery outside of my home but thought I was at home. Apparently it’s not lost just misplaced and if by chance it’s gone down the sink, drains are outside the home so I’m not covered. This experience leaves me scared of what might happen if something major happened, for example if there was a fire would a claim be declined because I had matches in the house , this should sound ridiculous but now I’m not so sure Reviewed on: 12th February 2022

Price increase of 67.7% !!

I was flabbergasted to see my home insurance with the Halifax had increased from £301 to £520 on renewal. I had had no claims and the policy was identical to last years'. When I queried it with them on the phone, there was a recorded message saying they could not offer any discounts. The lady I spoke to gave me three other quotes : Bronze £568, Silver £718 and Gold £986. I think my policy was the Silver. I cannot comment on how they deal with claims as I haven't had one , but the proof of a good insurance company is how they look after you when you need them. I will not be giving Halifax the chance!! Needless to say I will NOT be renewing with the Halifax. Reviewed on: 9th February 2022

Great product

Great product and price. Simple to read policy document. Great app Reviewed on: 19th January 2022

Ombudsman Take Note

I had a home insurance policy with Halifax. I was sent a renewal notice that informed me my premium was to increase by almost 50%. I went onto their website, and cancelled my policy from the renewal date. Some weeks later, I noticed that Halifax had debited by bank account for the premium of the policy renewal. Upon phoning them to complain, I was informed that setting the policy to cancel on their website was basically a waste of time as there was no automatic system to ensure the policy was not renewed. Appalling behaviour! If I was not a person who regularly checked my bank account, I may not have noticed. How many people are being ripped off like this? Ombudsman man - take note and investigate!! I will be writing directly. Avoid at all costs! Reviewed on: 31st December 2021

Do not even consider taking a home insurance policy with the Halifax

Made a claim for storm damage and apparently their staff are paid a bonus.ti decline claims. They told lie after lie and said the wind was 1mph less than their limit. This was measured 10 mile away from our house. Claim now referred to Insurance Ombudsman. Reviewed on: 13th December 2021

Run!!!

Floodeed flat by pipes..policy said alternative accomodation.....don't believe them Lloyd's is terrible run run run away from any UK insurer for that atter Reviewed on: 10th December 2021

Disappointed

13 days since some of my roof landed in my front garden with storm damage and they done nothing but say the estate l sent was to high. How they know that I'm unsure because no one has came to look at the damage which is getting worse because of more wind and rain. After using halifax for 40 year sorry to say there home insurance service is rubbish Reviewed on: 8th December 2021

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View resource hub

Halifax: Home insurance reviews

200% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Halifax: Home insurance now

Halifax Home insurance reviews (98)

Avoid at all costs

Do not insure with them

My renewal premium increased by 100% in a year!

What do they cover

Price increase of 67.7% !!

Great product

Ombudsman Take Note

Do not even consider taking a home insurance policy with the Halifax

Run!!!

Disappointed

Review Halifax: Home insurance now

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