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Halifax: Home insurance reviews

Name: Home insurance
Rating: 3.03 (95 reviews)

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2.84

Based on 95 reviews, last reviewed 15th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

38%

15%

43%

Latest highest rating:

5

Clear communications. Clear communications. I have not made a claim but the process and policy is clear Reviewed on: 15th September 2025

Latest lowest rating:

1

Halifax Impossible to talk to someone when claiming Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deli... Read more Reviewed on: 9th September 2025

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About this product

The Halifax Home Insurance Select policy is underwritten by Lloyds Bank General Insurance Ltd.

Halifax only ask you a handful of questions, so you get a quote faster. Choose from three levels of cover and manage your policy online. You can choose to spread the cost of your policy and pay monthly with no extra charges.

Halifax home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Home insurance reviews (95)

What do they cover

My mum passed away last October and I inherited a ring. This week while doing housework I noticed I had lost the central ruby ( I had seen it in the ring earlier in the day). I’m not covered for jewellery outside of my home but thought I was at home. Apparently it’s not lost just misplaced and if by chance it’s gone down the sink, drains are outside the home so I’m not covered. This experience leaves me scared of what might happen if something major happened, for example if there was a fire would a claim be declined because I had matches in the house , this should sound ridiculous but now I’m not so sure Reviewed on: 12th February 2022

Price increase of 67.7% !!

I was flabbergasted to see my home insurance with the Halifax had increased from £301 to £520 on renewal. I had had no claims and the policy was identical to last years'. When I queried it with them on the phone, there was a recorded message saying they could not offer any discounts. The lady I spoke to gave me three other quotes : Bronze £568, Silver £718 and Gold £986. I think my policy was the Silver. I cannot comment on how they deal with claims as I haven't had one , but the proof of a good insurance company is how they look after you when you need them. I will not be giving Halifax the chance!! Needless to say I will NOT be renewing with the Halifax. Reviewed on: 9th February 2022

Great product

Great product and price. Simple to read policy document. Great app Reviewed on: 19th January 2022

Ombudsman Take Note

I had a home insurance policy with Halifax. I was sent a renewal notice that informed me my premium was to increase by almost 50%. I went onto their website, and cancelled my policy from the renewal date. Some weeks later, I noticed that Halifax had debited by bank account for the premium of the policy renewal. Upon phoning them to complain, I was informed that setting the policy to cancel on their website was basically a waste of time as there was no automatic system to ensure the policy was not renewed. Appalling behaviour! If I was not a person who regularly checked my bank account, I may not have noticed. How many people are being ripped off like this? Ombudsman man - take note and investigate!! I will be writing directly. Avoid at all costs! Reviewed on: 31st December 2021

Do not even consider taking a home insurance policy with the Halifax

Made a claim for storm damage and apparently their staff are paid a bonus.ti decline claims. They told lie after lie and said the wind was 1mph less than their limit. This was measured 10 mile away from our house. Claim now referred to Insurance Ombudsman. Reviewed on: 13th December 2021

Run!!!

Floodeed flat by pipes..policy said alternative accomodation.....don't believe them Lloyd's is terrible run run run away from any UK insurer for that atter Reviewed on: 10th December 2021

Disappointed

13 days since some of my roof landed in my front garden with storm damage and they done nothing but say the estate l sent was to high. How they know that I'm unsure because no one has came to look at the damage which is getting worse because of more wind and rain. After using halifax for 40 year sorry to say there home insurance service is rubbish Reviewed on: 8th December 2021

The Pseudonymous Customer Reviews Halifax

We all know the one place we look forward to after a long day at work or an outdoor vacation be it a relaxing international trip or an adventures weekend. That place we call our beloved 'Home Sweet Home'. We all know the joy and pride in owning one, feels like a lifetime of an achievement however, let's not forget the never-ending financial budgeting that comes along with it. Let's get together and have our say on how Halifax should've done it right. Watch our channel on YouTube for more such reviews and a dedicated Halifax video. Just search for The Pseudonymous Customer in the search field on YouTube. See you there. YouTube Link: https://www.youtube.com/watch?v=RF_MTisg7C4 Reviewed on: 26th November 2021

Scam artists

Don't bother insuring with these. Bedroom ceiling came down after torrential rain and gusts shifted a roof tile. Won't pay out they said no record of heavy rain or wind. Has to be over 55mph wind and 55mm rain in a short period. They trick way out of any pay out, fraudulent company. Look at truspilot reviews and go elsewhere. Sneaky dirty scammers Reviewed on: 7th October 2021

Ripping people off

Ripping people off doesn't provide any service please avoid Reviewed on: 24th May 2021

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