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Simon Jefford

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Review of the Halifax, Home Insurance:

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Ombudsman Take Note

I had a home insurance policy with Halifax. I was sent a renewal notice that informed me my premium was to increase by almost 50%. I went onto their website, and cancelled my policy from the renewal date. Some weeks later, I noticed that Halifax had debited by bank account for the premium of the policy renewal. Upon phoning them to complain, I was informed that setting the policy to cancel on their website was basically a waste of time as there was no automatic system to ensure the policy was not renewed. Appalling behaviour! If I was not a person who regularly checked my bank account, I may not have noticed. How many people are being ripped off like this? Ombudsman man - take note and investigate!! I will be writing directly. Avoid at all costs! Reviewed on: 31st December 2021

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