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Review of the Halifax, Home insurance:

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Halifax Impossible to talk to someone when claiming

Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deliberately hidden, so started the claim online, horrible form that forced box ticking that wasn't precisely what I wanted to say, evidence from apple phone not accepted as video, only small video in a non-smart phone format. Tried to call 3 days later and automated system refused to let me speak to anyone, through me out saying they needed 5 days to process. I have a soggy bathroom and no idea what is happening. Never claimed on home insurance before, Halifax is a terrible experience so far. Reviewed on: 9th September 2025

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