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Halifax reviews

Halifax Logo
Rated Good • 3.95/5

Halifax reviews

Verified business
Last reviewed within 14 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,248 product reviews

Average score of 3.95/5
5 star
57%
4 star
22%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended negatively over the past 90 days

Latest positive rating

5/5

Great for everything

We have all our accounts and insurance through Halifax. It's great being able to see everything online at the same time. The extras that you... We have all our accounts and insurance through Halifax. It's great being able to see everything online at the same time. The extras that you get with the reward account are so handy like the RAC/AA, phone insurance etc. Read more Read less

{"display":"Jennifer S","full_name":"Jennifer S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

No support for vulnerable customers

They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are... They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are withholding our funds & yet demanding we pay our mortgage which is also held with them. I have already told them I have having the worst time with my health and the stress of trying to get it resolved has caused my physical and mental health to deteriorate. They’ve made no effort to understand what I am going through of what I need for support. Treated like criminals when we haven’t even done anything wrong! They simply do not care about their vulnerable customers and do not want to investigate anything properly and fairly. They have broken three parts of their own terms and conditions so just shows what a waste of time they are. Read more Read less

{"display":"Wales25","full_name":"Wales25","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Wales25 12th February 2025
See more reviews for Halifax products

About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2248 company reviews • Last reviewed within 14 days

No support for vulnerable customers

Current Account • 12th February 2025

They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are... They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are withholding our funds & yet demanding we pay our mortgage which is also held with them. I have already told them I have having the worst time with my health and the stress of trying to get it resolved has caused my physical and mental health to deteriorate. They’ve made no effort to understand what I am going through of what I need for support. Treated like criminals when we haven’t even done anything wrong! They simply do not care about their vulnerable customers and do not want to investigate anything properly and fairly. They have broken three parts of their own terms and conditions so just shows what a waste of time they are. Read more Read less

{"display":"Wales25","full_name":"Wales25","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Great for everything

Reward Current Account • 12th February 2025

We have all our accounts and insurance through Halifax. It's great being able to see everything online at the same time. The extras that you... We have all our accounts and insurance through Halifax. It's great being able to see everything online at the same time. The extras that you get with the reward account are so handy like the RAC/AA, phone insurance etc. Read more Read less

{"display":"Jennifer S","full_name":"Jennifer S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    Pitiful savings rate

    Savings rate is pitiful with Halifax, with many better options available. Makes me question Halifax commitment to rewarding customers, possibly exploiting their reputation as a trusted high street brand.

    {"display":"Matt S","full_name":"Matt S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1101079.png"}}'s avatar
    Everyday Saver
    Matt S 6th February 2025
  • 3/5

    Reliable but lacking competitive edge

    Current account is readily accessible using the Halifax app which is easy to use and transact with. However, pitiful interest rate and bank does not... Current account is readily accessible using the Halifax app which is easy to use and transact with. However, pitiful interest rate and bank does not reward loyal customers. Products do not seem competitive or innovative. Read more Read less

    {"display":"Matt S","full_name":"Matt S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1101079.png"}}'s avatar
    Current Account
    Matt S 6th February 2025
  • 5/5

    Good current account offering with perks

    Good current account offering and pays a good bonus of £5 per month. Slick and seamless. Does what it needs to do with a fantastic app showing many different features.

    {"display":"Miles ","full_name":"Miles ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Miles 5th February 2025
  • 5/5

    Own to issues immedcately

    I have a Rewards account and this month, for some reason, the rewards did not register. I got through to customer services speedily who owned... I have a Rewards account and this month, for some reason, the rewards did not register. I got through to customer services speedily who owned the issue immedictely (no gaslighting like other banks) and compensated me. Top class service Read more Read less

    {"display":"sophie m","full_name":"sophie m","avatar":{"url":"\/assets\/uploads\/avatars\/users\/872772.png"}}'s avatar
  • 1/5

    Unable to transfer ISA away from Halifax.

    I have been bounced around Halifax in branch, phone and emails for nearly 4 months trying to transfer an ISA away from them. I would... I have been bounced around Halifax in branch, phone and emails for nearly 4 months trying to transfer an ISA away from them. I would never use them again, their customer service is hideous. Read more Read less

    {"display":"Russ S","full_name":"Russ S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Russ S 23rd January 2025
  • 5/5

    I love Halifax the best bank, costumer service it i...

    I love Halifax the best bank, costumer service it is very great

    {"display":"Flor","full_name":"Flor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Flor 13th January 2025
  • 1/5

    Registered disabled not a priority, .

    Registered disabled , paid for this service for years, couldn't review as not had to use before.Didn't communicate , lied, left a Registered disabled person... Registered disabled , paid for this service for years, couldn't review as not had to use before.Didn't communicate , lied, left a Registered disabled person with no lightening over Christmas, said they would authorise third party to repair then denied Read more Read less

    {"display":"Amanda Casey","full_name":"Amanda Casey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/453884.png"}}'s avatar
  • 5/5

    HAYLEY VELLAM IS AN EXCELLENT MORTGAGE ADVISOR

    My mortgage advisor Hayley Vellam was excellent. She is truly an asset to Halifax. I went through a mortgage broken first and had a terrible... My mortgage advisor Hayley Vellam was excellent. She is truly an asset to Halifax. I went through a mortgage broken first and had a terrible experience. Decided to go straight to halifax and Hayley was so professional, kind and informative. Getting a mortgage can be a scary process but i'm so pleased I had Hayley guiding me through it. Thank you so much Hayley Vellam! Read more Read less

    {"display":"Henna ","full_name":"Henna ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed Rate Mortgage
    Henna 21st December 2024
  • 4/5

    Halifax app

    Setting up the current account was quite a long process, I believe now you can just do it via the app but when I set... Setting up the current account was quite a long process, I believe now you can just do it via the app but when I set up my account it was difficult. The app is so much easier to use when finding out details about my current account, very user friendly. Read more Read less

    {"display":"Stef J","full_name":"Stef J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Stef J 10th December 2024

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