I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried... I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different organisations like financial ombudsman and no reasonable response. Read more Read less

Just re-mortgaged with Halifax, spoke to a broker first to get market rates and was going to proceed down this route but Halifax were only... Just re-mortgaged with Halifax, spoke to a broker first to get market rates and was going to proceed down this route but Halifax were only marginally more expensive on rate but much lower on fee and on effort required by myself, Halifax advisors on the phone were really helpful and provided fairly unbiased advice on costs and next steps and did not try to ‘sell’ Halifax as a lender (unlike the broker who was after their fee!). Read more Read less

I’ve had fantastic experience with Halifax customer service around my fixed rate mortgage. They were able to answer any questions I had - even some... I’ve had fantastic experience with Halifax customer service around my fixed rate mortgage. They were able to answer any questions I had - even some really simple ones - I felt like they didn’t judge me and I could ask anything! This is great for someone like me who doesn’t have a lot of mortgage knowledge. Definitely recommend! Read more Read less

Their employee gave assistance in setting my ISA up

Online banking easy to use and transactions completed quickly. Notifications are sent for all credits and debits.

Opened 5 everyday saver accounts for different savings goals. Was told that I could only open them in my name and once opened I could... Opened 5 everyday saver accounts for different savings goals. Was told that I could only open them in my name and once opened I could then add my Wife to make all the accounts joint. This proved impossible to achieve either in person, on the phone or on line. Total waste of time. Read more Read less

They haven’t lost my money and their app is easy to use and they send me texts if I’m going overdrawn and I haven’t been... They haven’t lost my money and their app is easy to use and they send me texts if I’m going overdrawn and I haven’t been fined for going overdrawn and I can access money easily enough and they have a b Read more Read less

I was settling a loan my wife had taken out, I set up a new payment to be made but there appeared to be some... I was settling a loan my wife had taken out, I set up a new payment to be made but there appeared to be some error so it was blocked, I contacted the number sent to me and went through the process of unblocking my account and paying the bill. I was so grateful that the process works and so didn't mind the delay Read more Read less

They lost my I.S.A. transfer £1000's when I transferred to another provider. I had to go into their branch who admitted that they did not... They lost my I.S.A. transfer £1000's when I transferred to another provider. I had to go into their branch who admitted that they did not know where the £ was. After many phone calls which did not rectify the problem. Only after I contacted Daily Mail money page did they actually sort it. Read more Read less