My mother of 90 years who doesn't have WiFi rang Halifax to close her account and have her money transferred to her NatWest account. The... My mother of 90 years who doesn't have WiFi rang Halifax to close her account and have her money transferred to her NatWest account. The lady said you can't close your account without a pin number she said she will send one then she can close her account. Five days later the pin number arrived. She then rang Halifax to close her account. The lady this time said you have to write to the account closing team. She wrote to the team saying she wants to close her account. When she got the reply it said she will have to send proof. So she sent proof of photo driving licence, disabled letter, and council tax letter. Then two weeks later another letter saying she needs to send utilities bill and more. It has been over eight weeks and they still won't transfer her money. She is now in hospital with a broken leg and shoulder after falling down and Halifax said she can close her account in the Halifax bank which is 15 miles away and she is bed ridden. What a disgusting way to treat old people just to keep their money. I have three accounts in Halifax and now closing them. Beware any old people Halifax will do their best to keep your money. Read more Read less

I have had a current account for years. The security is good when making transactions or setting up a new payment recipient. The only down... I have had a current account for years. The security is good when making transactions or setting up a new payment recipient. The only down side is you don't get any interest on your balance like other banks. Read more Read less

Quote for home and contents insurance are a very good price for cover provided. Very good cover and price for extra high value items. I... Quote for home and contents insurance are a very good price for cover provided. Very good cover and price for extra high value items. I have not experienced any claims, therefore not a full score. This may change my opinion if I do have a claim and the service is poor. Read more Read less

An account with some great benefits such as multi - trip travel insurance, mobile phone and car breakdown insurance too - definitely a cost effective... An account with some great benefits such as multi - trip travel insurance, mobile phone and car breakdown insurance too - definitely a cost effective current account! If I had to buy all of the benefits separately it would cost me a fortune! Read more Read less

Really helpful staff and easy to explain booklets to re-visit information that was discussed face to face. This allows me to recap information and take... Really helpful staff and easy to explain booklets to re-visit information that was discussed face to face. This allows me to recap information and take stuff in at my own pace. Read more Read less

Handy while on holiday paying for more expensive items.

Card blocked whilst abroad. After 3 days not resolved. Debacle. Many times unsuccessful calls and no way to use ebanking app to help.

First time buyer struggles to find a mortgage Halifax sorted us out with everything highly recommended

I tried to shut my regular saver account with them online on 7 Sept. Wasn't able do that online so I had to transfer all... I tried to shut my regular saver account with them online on 7 Sept. Wasn't able do that online so I had to transfer all the funds to Everyday saver. Odd but true. Tried to shut down the everyday saver account and I plugged in my bank details for money transfer. A very brief black error message floated across the page saying couldn't do it. I contacted online message chat who assured me they had shut the account down. I said clearly in my message you can't do this as you don't have my bank details where to send my money so I expected them to request them. They didn't ask me for my bank details which i expressly said I would need to give them. Now my everyday saver account says £0!! Messaging service also got rid of me and said couldn't help me but I really don't trust them at all. I now have no money in my accounts / it's gone in a puff of smoke!!! Several calls to customer service on 8 Sept all telling me different things. Eg systems down, IT faults and they all contradicted each other. Couldn't help me. Told me to visit a branch. Visit to Halifax Watford branch on 9 Sept who told me they had no idea what's wrong and can't help me!! Said they will investigate & contact me soon.... wrote my details on a scrap of paper! Don't hold out any hope. No case reference no timeframe no procedure or complaints procedure going forward given. Not explained if I'm in a proper complaint system. No hope of a resolution. Couldn't get rid of me fast enough. Perhaps it's internal fraud? How can no one a large institution not be able to help me and how can they lose my money?! I did phone the fraud Department who said unable to help me. No one seems to be able to help me and I'm extremely stressed Read more Read less