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Halifax reviews

Halifax Logo
Rated Good • 3.97/5

Halifax reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,341 product reviews

Average score of 3.97/5
5 star
57%
4 star
22%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended negatively over the past 90 days

Latest positive rating

5/5

Clear communications.

Clear communications. I have not made a claim but the process and policy is clear

{"display":"WLG","full_name":"WLG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
WLG 15th September 2025

Latest negative rating

1/5

Halifax Impossible to talk to someone when claiming

Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number... Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deliberately hidden, so started the claim online, horrible form that forced box ticking that wasn't precisely what I wanted to say, evidence from apple phone not accepted as video, only small video in a non-smart phone format. Tried to call 3 days later and automated system refused to let me speak to anyone, through me out saying they needed 5 days to process. I have a soggy bathroom and no idea what is happening. Never claimed on home insurance before, Halifax is a terrible experience so far. Read more Read less

{"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
David B 9th September 2025
See more reviews for Halifax products

About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2341 company reviews • Last reviewed within 7 days

Clear communications.

Home insurance • 15th September 2025

Clear communications. I have not made a claim but the process and policy is clear

{"display":"WLG","full_name":"WLG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
WLG
Rated Excellent • 5/5
Read more product reviews

Halifax Impossible to talk to someone when claiming

Home insurance • 9th September 2025

Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number... Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deliberately hidden, so started the claim online, horrible form that forced box ticking that wasn't precisely what I wanted to say, evidence from apple phone not accepted as video, only small video in a non-smart phone format. Tried to call 3 days later and automated system refused to let me speak to anyone, through me out saying they needed 5 days to process. I have a soggy bathroom and no idea what is happening. Never claimed on home insurance before, Halifax is a terrible experience so far. Read more Read less

{"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    5star customer care

    Online and in store their team are always helpful and polite I have an autistic child and they are amazing with him when he feels dysregulated

    {"display":"Emma D","full_name":"Emma D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Emma D 5th September 2025
  • 5/5

    50 years with the Halifax from school girl to compan...

    50 years with the Halifax from school girl to company director and still does it for me!

    {"display":"SUSAN LESCHEN ","full_name":"SUSAN LESCHEN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    Halifax were able to insure our house despite previo...

    Halifax were able to insure our house despite previous subsidence which has been remedied. The premium was reasonable and the only evidence required was a certificate of remediation.

    {"display":"Mr N","full_name":"Mr N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Mr N 4th September 2025
  • 1/5

    I have been a member since 2020 policy no HAP602140054.

    I have been a member since 2020 policy no HAP602140054. They have denied every single claim from fire to leaks to a blocked toilet or... I have been a member since 2020 policy no HAP602140054. They have denied every single claim from fire to leaks to a blocked toilet or sink I even took out legal cover and that was denied. For my electrical fire despite fires being covered they are saying it depends what caused it. Well that’s why I have home insurance so you can pay to determine this. Literally the worst insurance I have dealt with I pay over £500 a year they take everything and give back nothing. Read more Read less

    {"display":"chandini b","full_name":"chandini b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    chandini b 29th August 2025
  • 1/5

    This is a scam

    This is a scam—stay away. I've been a Halifax customer for over 20 years. My Ultimate Reward Current Account includes travel insurance. However, when my... This is a scam—stay away. I've been a Halifax customer for over 20 years. My Ultimate Reward Current Account includes travel insurance. However, when my holiday was cancelled due to , my claim was rejected. The customer service I received was absolutely appalling—rude, unhelpful, and dismissive. Don't waste your time or money. Their customer service is shockingly bad. Read more Read less

    {"display":"mary","full_name":"mary","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Halifax everyday saver is great.

    Halifax everyday saver is great.

    {"display":"Caroline ","full_name":"Caroline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Halifax has been my bank for a few years now

    Halifax has been my bank for a few years now

    {"display":"Caroline ","full_name":"Caroline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Helped for few month when my account was overdrawn,...

    Helped for few month when my account was overdrawn, stopped the interest rates until I get back on my feet. Easy to use App and friendly staff at Scunthorpe Branch.

    {"display":"Rasa K","full_name":"Rasa K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Rasa K 20th June 2025
  • 4/5

    Easy and everything works, but interest rate is a joke

    Easy and everything works, but interest rate is a joke

    {"display":"Matt B","full_name":"Matt B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Matt B 18th June 2025

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