Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page
Link copied

Halifax reviews

Halifax Logo
Rated Good • 3.97/5

Halifax reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,335 product reviews

Average score of 3.97/5
5 star
57%
4 star
22%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended positively over the past 90 days

Latest positive rating

5/5

Halifax everyday saver is great.

Halifax everyday saver is great.

{"display":"Caroline ","full_name":"Caroline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

This is a scam

This is a scam—stay away. I've been a Halifax customer for over 20 years. My Ultimate Reward Current Account includes travel insurance. However, when my... This is a scam—stay away. I've been a Halifax customer for over 20 years. My Ultimate Reward Current Account includes travel insurance. However, when my holiday was cancelled due to , my claim was rejected. The customer service I received was absolutely appalling—rude, unhelpful, and dismissive. Don't waste your time or money. Their customer service is shockingly bad. Read more Read less

{"display":"mary","full_name":"mary","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Halifax products

About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2335 company reviews

This is a scam

Ultimate Reward Current Account • 16th July 2025

This is a scam—stay away. I've been a Halifax customer for over 20 years. My Ultimate Reward Current Account includes travel insurance. However, when my... This is a scam—stay away. I've been a Halifax customer for over 20 years. My Ultimate Reward Current Account includes travel insurance. However, when my holiday was cancelled due to , my claim was rejected. The customer service I received was absolutely appalling—rude, unhelpful, and dismissive. Don't waste your time or money. Their customer service is shockingly bad. Read more Read less

{"display":"mary","full_name":"mary","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Halifax everyday saver is great.

Everyday Saver • 9th July 2025

Halifax everyday saver is great.

{"display":"Caroline ","full_name":"Caroline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Halifax has been my bank for a few years now

    Halifax has been my bank for a few years now

    {"display":"Caroline ","full_name":"Caroline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Helped for few month when my account was overdrawn,...

    Helped for few month when my account was overdrawn, stopped the interest rates until I get back on my feet. Easy to use App and friendly staff at Scunthorpe Branch.

    {"display":"Rasa K","full_name":"Rasa K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Rasa K 20th June 2025
  • 4/5

    Easy and everything works, but interest rate is a joke

    Easy and everything works, but interest rate is a joke

    {"display":"Matt B","full_name":"Matt B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Matt B 18th June 2025
  • 1/5

    Closure of my Accounts

    I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried... I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different organisations like financial ombudsman and no reasonable response. Read more Read less

    {"display":"Rizq","full_name":"Rizq","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Rizq 14th June 2025
  • 5/5

    Halifax Mortgage

    Just re-mortgaged with Halifax, spoke to a broker first to get market rates and was going to proceed down this route but Halifax were only... Just re-mortgaged with Halifax, spoke to a broker first to get market rates and was going to proceed down this route but Halifax were only marginally more expensive on rate but much lower on fee and on effort required by myself, Halifax advisors on the phone were really helpful and provided fairly unbiased advice on costs and next steps and did not try to ‘sell’ Halifax as a lender (unlike the broker who was after their fee!). Read more Read less

    {"display":"Rob","full_name":"Rob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed Rate Mortgage
    Rob 13th June 2025
  • 5/5

    Great for those who don’t have a clue...

    I’ve had fantastic experience with Halifax customer service around my fixed rate mortgage. They were able to answer any questions I had - even some... I’ve had fantastic experience with Halifax customer service around my fixed rate mortgage. They were able to answer any questions I had - even some really simple ones - I felt like they didn’t judge me and I could ask anything! This is great for someone like me who doesn’t have a lot of mortgage knowledge. Definitely recommend! Read more Read less

    {"display":"Jess s","full_name":"Jess s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Employee assistance

    Their employee gave assistance in setting my ISA up

    {"display":"John M","full_name":"John M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    John M 12th June 2025
  • 5/5

    Online banking easy to use.

    Online banking easy to use and transactions completed quickly. Notifications are sent for all credits and debits.

    {"display":"Eve Watts","full_name":"Eve Watts","avatar":{"url":"\/assets\/uploads\/avatars\/users\/747029.png"}}'s avatar
  • 1/5

    Couldn’t do what they said they couldn’t do.

    Opened 5 everyday saver accounts for different savings goals. Was told that I could only open them in my name and once opened I could... Opened 5 everyday saver accounts for different savings goals. Was told that I could only open them in my name and once opened I could then add my Wife to make all the accounts joint. This proved impossible to achieve either in person, on the phone or on line. Total waste of time. Read more Read less

    {"display":"Chris Lloyd","full_name":"Chris Lloyd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Halifax
    Showing products offered by Halifax

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice