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Halifax reviews

Halifax Logo
Rated Good • 4.09/5

Halifax reviews

Verified business Last reviewed within 21 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,461 product reviews

Average score of 4.09/5
5 star
57%
4 star
21%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended negatively over the past 90 days

Halifax scores well for its easy-to-use app, helpful staff, and competitive mortgage rates, making banking straightforward for many. However, frustrations with poor customer service, especially around claims and credit card issues, plus low interest rates and branch closures, leave some feeling let down.

Positive themes

  • Halifax Fixed Rate Mortgage offers great rates and helpful, friendly service. (13 mentions)
  • The Halifax app is easy to use and makes managing Current accounts simple. (9 mentions)
  • Halifax Current account staff are friendly and helpful in branches and calls. (7 mentions)

Negative themes

  • Halifax Clarity credit card abroad causes frequent blocks and poor support. (6 mentions)
  • Customer service is often slow or unhelpful when dealing with claims or issues. (6 mentions)
Summarised by AI
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About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2461 company reviews • Last reviewed within 21 days

satisfactory

Cash ISA • 4th September 2026

It was quite easy to sort a cash isa but last year had a problem and they would not change my preference - regarding interest... It was quite easy to sort a cash isa but last year had a problem and they would not change my preference - regarding interest . On the whole all is ok. Read more Read less

{"display":"gwen","full_name":"gwen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
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Have been with the Halifax for 50 years and no inten...

Car insurance • 3rd September 2026

Have been with the Halifax for 50 years and no intention of going elsewhere

{"display":"SUSAN LESCHEN ","full_name":"SUSAN LESCHEN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 4.00/5

    Good experience with Halifax for many years.

    Good experience with Halifax for many years. Credit card v useful abroad, with zero fees. Not happy about takeover by Lloyds

    {"display":"Mark Temple","full_name":"Mark Temple","avatar":{"url":"\/assets\/uploads\/avatars\/users\/697392.png"}}'s avatar
  • 5.00/5

    I’ve been a happy Halifax customer for years

    I’ve been a happy Halifax customer for years. But they’re closing down and I’m quite annoyed to be honest

    {"display":"bandalism","full_name":"bandalism","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Halifax is a bank and it’s where I keep my money.

    Halifax is a bank and it’s where I keep my money. I put it in there and it stays there until I spend it. How... Halifax is a bank and it’s where I keep my money. I put it in there and it stays there until I spend it. How many characters is enough characters? Have I won a thousand pounds yet? Fhjfhvhbfhvxhvcfjbya Read more Read less

    {"display":"d.orchard","full_name":"d.orchard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    d.orchard 21st August 2026
  • 5.00/5

    Easy to use online mobile banking app, and great tel...

    Easy to use online mobile banking app, and great telephone customer service. Quick simple easy & helpful

    {"display":"Dominic Hall","full_name":"Dominic Hall","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Dominic Hall 20th August 2026
  • 5.00/5

    Easy to deal with

    Straightforward to take out a policy and easy to subsequently renew.

    {"display":"Richard Nelson","full_name":"Richard Nelson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    16 years service, exceptional service e

    We have been with Halifax insurance for over 16 years, always a pleasure to deal with.Any claims have been dealt with effortlessly and with guidance.... We have been with Halifax insurance for over 16 years, always a pleasure to deal with.Any claims have been dealt with effortlessly and with guidance. Halifax are easy to contact,not robot chat but real people! Read more Read less

    {"display":"Victoria W","full_name":"Victoria W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Victoria W 20th August 2026
  • 5.00/5

    Easy and hassle free

    They have switched from MasterCard to Visa and this process has been seamless with excellent communication throughout. Also, they are transitioning to Lloyds which has... They have switched from MasterCard to Visa and this process has been seamless with excellent communication throughout. Also, they are transitioning to Lloyds which has been a similar experience. All very easy and hassle free. Read more Read less

    {"display":"Beast","full_name":"Beast","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Clarity credit card
    Beast 20th August 2026
  • 3.00/5

    ok, worked as they should.

    ok, worked as they should. waiting for more info.

    {"display":"Anthony G","full_name":"Anthony G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    50 years with the Halifax and still happy with their...

    50 years with the Halifax and still happy with their service.

    {"display":"SUSAN LESCHEN ","full_name":"SUSAN LESCHEN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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