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Halifax reviews

Halifax Logo
Rated Good • 4.06/5

Halifax reviews

Verified business Last reviewed within 14 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,451 product reviews

Average score of 4.06/5
5 star
57%
4 star
21%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended negatively over the past 90 days

Halifax scores well for its easy-to-use app, helpful staff, and competitive mortgage rates, making banking straightforward for many. However, frustrations with poor customer service, especially around claims and credit card issues, plus low interest rates and branch closures, leave some feeling let down.

Positive themes

  • Halifax Fixed Rate Mortgage offers great rates and helpful, friendly service. (13 mentions)
  • The Halifax app is easy to use and makes managing Current accounts simple. (9 mentions)
  • Halifax Current account staff are friendly and helpful in branches and calls. (7 mentions)

Negative themes

  • Halifax Clarity credit card abroad causes frequent blocks and poor support. (6 mentions)
  • Customer service is often slow or unhelpful when dealing with claims or issues. (6 mentions)
Summarised by AI
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About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2451 company reviews • Last reviewed within 14 days

Excellent customer service.

Cash ISA • 16th July 2026

Excellent customer service. Memeber of staff go above and beyond in ensuring that your queries are resolved in a timely manner. Members of staff also... Excellent customer service. Memeber of staff go above and beyond in ensuring that your queries are resolved in a timely manner. Members of staff also take time to explain the properties of each product, ensuring you are making a well-informed choice. Read more Read less

{"display":"Iretunde","full_name":"Iretunde","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Worst customer service

Balance Transfer Credit Card • 14th July 2026

I am extremely disappointed with Halifax's customer service. I have been left waiting for months regarding a debit card dispute, and instead of properly addressing... I am extremely disappointed with Halifax's customer service. I have been left waiting for months regarding a debit card dispute, and instead of properly addressing my evidence, the bank seems to be looking at my letters and emails with closed eyes. Even though the evidence was literally in front of their eyes, they just took the money anyway. They have been working against the customer and working with merchants that have been going against UK law. It's completely unacceptable. Read more Read less

{"display":"Jenn","full_name":"Jenn","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1743728.png"}}'s avatar
Rated Terrible • 1.00/5
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  • 5.00/5

    It’s been so smooth.

    It’s been so smooth. They resolve issues very quickly and are communicating geniuses. The app and online services are very easy to navigate

    {"display":"NurseNK ","full_name":"NurseNK ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I have been with Halifax for years now and never had...

    I have been with Halifax for years now and never had any issues.

    {"display":"Sam C","full_name":"Sam C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sam C 6th July 2026
  • 5.00/5

    Very good in there customer services because I had v...

    Very good in there customer services because I had visited the branch many times, they attended to customer in a dimensional ways

    {"display":"Olumide Sunnel Otulana ","full_name":"Olumide Sunnel Otulana ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Supportive and helpful

    Supportive and quick to respond help through the app who can typically answer any of your questions, they offer great finance deals that support you... Supportive and quick to respond help through the app who can typically answer any of your questions, they offer great finance deals that support you instead dof trapping you into high interest situations Read more Read less

    {"display":"Thomas Shearman","full_name":"Thomas Shearman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1434396.png"}}'s avatar
  • 1.00/5

    Terrible customer serviice.

    Terrible customer serviice. Nearly 4 hours to resolve making a transaction. You are directed to their virtual agent in app BUT its useless - i... Terrible customer serviice. Nearly 4 hours to resolve making a transaction. You are directed to their virtual agent in app BUT its useless - i wasted 2 hours there. Then I called number and they answered in 10 mins and said no hold on my card and asked me to try make payment with them in line. It failed so they said problem with company im trying to pay website. I called them, a multi national and no issues and payment receipts working fine! So called line again and go through in 25 mins. Who told you there is no block? Well you coleague told me. Well there is a block. 40 minutes later - I am told block removed. So after 20 mins I try again and guess what...payment failed. So I call again and they say oh there is something else on card. Now on for a further 35 mins and still on hold! What a mess this customer service is - so frustrating and so far 4 hours of my day wasted just trying to make a transaction on the card! God help you if you need support from these clowns!! Read more Read less

    {"display":"Darryl A","full_name":"Darryl A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Used this card a lot when abroad, no transaction fee...

    Used this card a lot when abroad, no transaction fees and excellent exchange rates

    {"display":"Francis N","full_name":"Francis N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    I started banking with them at 17 years old and I am...

    I started banking with them at 17 years old and I am still banking with them at 70 years old!

    {"display":"SUSAN LESCHEN ","full_name":"SUSAN LESCHEN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3.00/5

    It's okay. But not amazing nor not terrible

    Halifax, for me is a bit of a hit and miss. Sometimes it's good and sometimes it's not. The customer service side also severely lacks... Halifax, for me is a bit of a hit and miss. Sometimes it's good and sometimes it's not. The customer service side also severely lacks and most of the time it seems like they just want to end the conversation you're having with them Read more Read less

    {"display":"morgan k","full_name":"morgan k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Halifax Bank

    Been using since 1983. Good bank, good service.

    {"display":"Linda H","full_name":"Linda H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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