Halifax, for me is a bit of a hit and miss. Sometimes it's good and sometimes it's not. The customer service side also severely lacks... Halifax, for me is a bit of a hit and miss. Sometimes it's good and sometimes it's not. The customer service side also severely lacks and most of the time it seems like they just want to end the conversation you're having with them Read more Read less

Been using since 1983. Good bank, good service.

I made a booking which I cancelled and wait for the refund which I was due. Because the booking was made on a card which... I made a booking which I cancelled and wait for the refund which I was due. Because the booking was made on a card which had been superseded by a new one, despite being told it should be fine, I couldn’t get the refund. 24/7 customer service just don’t pay attention and don’t get what I’m asking and getting through on the phone is so hard. There is no call back option. It’s a stressful experience throughout. Read more Read less

Easy to use app, always ensuring you are informed of every little change so definitely trustworthy, local branches also really helpful. Have spoken over the... Easy to use app, always ensuring you are informed of every little change so definitely trustworthy, local branches also really helpful. Have spoken over the phone numerous times and issues been resolved asap Read more Read less

Reward current account is a great account which includes cash rewards

The selection of cash back extras is great! I see a wider variety now. I am excited to utilise the travel rewards soon

We were being messed about by another Mortgage Provider who couldn’t give us a definitive answer on whether they could lend to us. Halifax were... We were being messed about by another Mortgage Provider who couldn’t give us a definitive answer on whether they could lend to us. Halifax were quick and concise and gave us an answer and we were complete within 7 days Read more Read less

They switch from Mastercard to visa and it’s caused a lot of disruption to or regular payments

Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud... Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud team ,where I was told I must have used my card .I explained that card was cancelled in 2022 and how had they gotten access to my card ..,simply not interested ..Started a chat online ,explained everything very clearly ,only to be asked ' what amount did I use on my card' ,I don't know what was so hard to understand about me having cancelled the card ,and I had received a notification that a payment had been declined .Foreign chat website,everytime there is an issue with Halifax ,they cut off your chat if you do not respond within 10 minutes( even though it can take up to 8 hours for them to reply to you ) .Then you have to start the chat all over again,explain yourself again...this can go on for days .They really need to put customers first..after all we are what keep them going . Read more Read less