My mortgage advisor Hayley Vellam was excellent. She is truly an asset to Halifax. I went through a mortgage broken first and had a terrible... My mortgage advisor Hayley Vellam was excellent. She is truly an asset to Halifax. I went through a mortgage broken first and had a terrible experience. Decided to go straight to halifax and Hayley was so professional, kind and informative. Getting a mortgage can be a scary process but i'm so pleased I had Hayley guiding me through it. Thank you so much Hayley Vellam! Read more Read less

Setting up the current account was quite a long process, I believe now you can just do it via the app but when I set... Setting up the current account was quite a long process, I believe now you can just do it via the app but when I set up my account it was difficult. The app is so much easier to use when finding out details about my current account, very user friendly. Read more Read less

Credit card is excellent as you don’t get charged fees for using it abroad. Easy to use app and never have any issues using the... Credit card is excellent as you don’t get charged fees for using it abroad. Easy to use app and never have any issues using the card, would recommend! The customer service chat on the app is also great if you ever do have any issues Read more Read less

am doing a servay on a website that i dont evan see the product that i need as yet.

I was a new customer and had a monthly account fee! Due to managing hospitalisations and other difficulties i hadn’t been able to pay the... I was a new customer and had a monthly account fee! Due to managing hospitalisations and other difficulties i hadn’t been able to pay the account fee on e month! I hadn’t even realised it had happened as I was preoccupied with other stresses! They report payments as missed after 35 days! I bought the account back up to date after 42 days (1 week). I then received a missed payment on my credit file! Had no idea this was even possible and wrote to Halifax to explain my situation and that it was a mistake and wouldn’t happen again! I explained I’d had a very tough year and had worked hard to ensure my credit file remained clean as I was trying to get out of social housing ! I asked as a will if good gesture if they would consider removing this! And they said very bluntly NO! I immediately left and closed my account! I can’t bank with the enemy! Read more Read less

They constantly block my card for suspicion of fraud, even for food orders from Deliveroo. Had to call them three times in ten days and... They constantly block my card for suspicion of fraud, even for food orders from Deliveroo. Had to call them three times in ten days and each call took 30 mins, take a photo my ID, myself, many security questions and the next thing is my account blocked again. Read more Read less

My mother of 90 years who doesn't have WiFi rang Halifax to close her account and have her money transferred to her NatWest account. The... My mother of 90 years who doesn't have WiFi rang Halifax to close her account and have her money transferred to her NatWest account. The lady said you can't close your account without a pin number she said she will send one then she can close her account. Five days later the pin number arrived. She then rang Halifax to close her account. The lady this time said you have to write to the account closing team. She wrote to the team saying she wants to close her account. When she got the reply it said she will have to send proof. So she sent proof of photo driving licence, disabled letter, and council tax letter. Then two weeks later another letter saying she needs to send utilities bill and more. It has been over eight weeks and they still won't transfer her money. She is now in hospital with a broken leg and shoulder after falling down and Halifax said she can close her account in the Halifax bank which is 15 miles away and she is bed ridden. What a disgusting way to treat old people just to keep their money. I have three accounts in Halifax and now closing them. Beware any old people Halifax will do their best to keep your money. Read more Read less

I have had a current account for years. The security is good when making transactions or setting up a new payment recipient. The only down... I have had a current account for years. The security is good when making transactions or setting up a new payment recipient. The only down side is you don't get any interest on your balance like other banks. Read more Read less

Quote for home and contents insurance are a very good price for cover provided. Very good cover and price for extra high value items. I... Quote for home and contents insurance are a very good price for cover provided. Very good cover and price for extra high value items. I have not experienced any claims, therefore not a full score. This may change my opinion if I do have a claim and the service is poor. Read more Read less