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Halifax reviews

Halifax Logo
Rated Good • 4.00/5

Halifax reviews

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Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,360 product reviews

Average score of 4.00/5
5 star
57%
4 star
22%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended positively over the past 90 days

Halifax scores highly for its easy-to-use app, helpful staff, and solid mortgage service, making banking straightforward and reliable. However, many find their interest rates poor and have faced frustrating issues with insurance claims and credit card blocks abroad. Customer service shines in branches but can be patchy on calls and online for complex problems.

Positive themes

  • Halifax app is easy to use and makes banking simple and convenient.
  • Mortgage service is excellent with helpful advisors and competitive rates.
  • Customer service is friendly and supportive especially in branches.

Negative themes

  • Interest rates on savings and ISAs are very low and disappointing.
  • Credit card blocks abroad cause major hassle and poor support.
  • Insurance claims are slow or denied with poor communication and service.
Summarised by AI
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About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2360 company reviews • Last reviewed within 7 days

A friendly welcome

Current account • 23rd January 2026

A friendly welcome and helpful advice

{"display":"Robert Moffitt","full_name":"Robert Moffitt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Its a brilliant card for spending overseas.

Clarity credit card • 23rd January 2026

Its a brilliant card for spending overseas, no extra charges. You can see the cost immediately via the App. Easy to make payments to from... Its a brilliant card for spending overseas, no extra charges. You can see the cost immediately via the App. Easy to make payments to from my regular bank. Overall very happy with the Card and Halifax. Read more Read less

{"display":"Dave Dodd ","full_name":"Dave Dodd ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Good solid value for over 65 years.

    I have been with the Halifax for 65 years, first when they were a building society, then as a Bank. The staff are always patient,... I have been with the Halifax for 65 years, first when they were a building society, then as a Bank. The staff are always patient, polite and friendly - always have been, never changed. Read more Read less

    {"display":"sheena marsden","full_name":"sheena marsden","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Halifax brilliance

    I have held an account with the Halifax for over 20 years and will continue with them for the next 20 years

    {"display":"George P","full_name":"George P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy process when fix was up, clear communication.

    Easy process when fix was up, clear communication. I enjoy using the app.

    {"display":"Hannah R","full_name":"Hannah R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Halifax is a well-known UK bank offering a wide ran...

    Halifax is a well-known UK bank offering a wide range of services including current accounts, savings, mortgages, and credit products. Overall, the experience is mixed.... Halifax is a well-known UK bank offering a wide range of services including current accounts, savings, mortgages, and credit products. Overall, the experience is mixed. On the positive side, the mobile app is easy to use and makes everyday banking simple, such as checking balances and making payments. Halifax also offers a broad range of mortgage options, which can be competitive, especially for first-time buyers. Some branch staff are helpful and friendly when dealing with straightforward issues. However, customer service can be inconsistent. Many customers experience long waiting times when contacting support, and resolving more complex problems can be frustrating. There have also been occasional issues with online banking outages and reduced branch availability due to closures Read more Read less

    {"display":"Amy E","full_name":"Amy E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday Saver
    Amy E 23rd January 2026
  • 3/5

    Yet another Halifax branch been closure.

    Not only has the town's Halifax branch been closed, but also the Lloyd's branch at the same time, even though the Halifax website says Halifax... Not only has the town's Halifax branch been closed, but also the Lloyd's branch at the same time, even though the Halifax website says Halifax customers can carry out routine banking activities in a Lloyd's branch! Read more Read less

    {"display":"Jill Knight","full_name":"Jill Knight","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jill Knight 22nd January 2026
  • 5/5

    Great current account never had any problems

    Great current account never had any problems

    {"display":"Richard Hobbins","full_name":"Richard Hobbins","avatar":{"url":"\/assets\/uploads\/avatars\/users\/101877.png"}}'s avatar
  • 4/5

    Great customer service and online access to my account.

    Great customer service and online access to my account.

    {"display":"ERIC M","full_name":"ERIC M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday Saver
    ERIC M 22nd January 2026
  • 5/5

    Great service

    Received great customer experience, was able to swiftly and securely open the account online via an online video chat.

    {"display":"P","full_name":"P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday Saver
    P 22nd January 2026
  • 5/5

    Helpful and supportive...

    Never have an issue with the bank always supportive and helped me recover my funds when someone fraudulent used it

    {"display":"Shelly J","full_name":"Shelly J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Shelly J 22nd January 2026

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