Poor and dated banking service
I opened 3 junior ISA account in local...Read more
I opened 3 junior ISA account in local branch.
I am unable to obtain balance on my 3 children's ISA accounts unless I physically go into the branch. I having set up internet banking but only able to view their regular saving accounts. Telephone helpline could not give me any information.
I have never received yearly statements for their accounts, having had the accounts for 2 1/2 years and when contacting helpline to arrange postal statements I was told I would need to go back into the local branch to set this up.
I now wish to close all accounts with Halifax due to their poor banking service, however when opening the ISA accounts I was not informed that I would never be able to close these accounts or transfer them to another junior ISA and they would have to keep their accounts until they are 18 years old.