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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.19 (253 reviews)

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3.92

Based on 253 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

Savings selection Good products good rates means selection for customer Reviewed on: 24th August 2024

Latest lowest rating:

2

Sooooooo Sloooooow! 3 to 4 days to respond to messages whilst trying to transfer a considerable ISA to Virgin. I phoned to discuss and ask questions. The lady I spoke t... Read more Reviewed on: 7th June 2024

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (253)

Savings selection

Good products good rates means selection for customer Reviewed on: 24th August 2024

Sooooooo Sloooooow!

3 to 4 days to respond to messages whilst trying to transfer a considerable ISA to Virgin. I phoned to discuss and ask questions. The lady I spoke to was pretty vague with answers such as "maybe, possible and you could try". Terrible experience. Reviewed on: 7th June 2024

So difficult to register for the on-line ISA, even t...

So difficult to register for the on-line ISA, even though I am an existing customer Reviewed on: 24th May 2024

Good interest rate

Good interest rate on 1 year fixed interest cash ISA Reviewed on: 14th April 2024

Great interest rate and online account is easy to use

Great interest rate and online account is easy to use Reviewed on: 13th April 2024

Great rates, friendly customer service, great app.

Great rates, friendly customer service, great app. Reviewed on: 12th April 2024

Setting up: Bad but Interest rate excellent

Getting an existing stocks and shares isa transferred to Virgin was a gruelling experience. The advisors provided wrong info or did not follow up on their duties. I lost over two months of interest because of the deficient service, and even tho an advisor told me Virgin would make up the shortfall - it didn’t. I had to make repeated phone calls and it was tiring and frustrating. But the final interest rate - was good! Reviewed on: 12th April 2024

They had the best rate at the time

At the time I set up the account they had the best rate. Their service wasn’t remarkable in any way Reviewed on: 2nd April 2024

Great value for money, paid on time, easy transfer.

Great value for money, paid on time, easy transfer. Reviewed on: 16th March 2024

Annoying!

Annoying! Log in to platform quite frustrating. I have lots of accounts with various banks, and none have such an annoying log in. First you have to remember sort code, then customer number, then password, and finally have to request and enter passcode sent to phone. I honestly think I would take a slightly lower rate next time, and go with a bank which uses an app and touch login Reviewed on: 29th February 2024

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