Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.21 (239 reviews)

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4.21

Based on 239 reviews, last reviewed 16th Oct 2023

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

66%

16%

13%

Latest highest rating:

5

Great product Great way to invest your savings, feels very safe, help if you need it about any of there products, can always speak to someone's or do everything on ... Read more Reviewed on: 16th October 2023

Latest lowest rating:

1

The worst experience ever I have never experienced customer service this appalling. Virgin money transferred an isa into an account with another bank that had been closed. I ha... Read more Reviewed on: 18th August 2023

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About the Cash ISA

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Virgin Money Cash ISA reviews (239)

Great product

Great way to invest your savings, feels very safe, help if you need it about any of there products, can always speak to someone's or do everything on line with no complications, I have found this very manageable and safe easy to follow the prompts the same as just travel Reviewed on: 16th October 2023

A Bit Fiddly to Manage

You can only access the ISA by using an app that often fails so it's hard to keep track of everything Reviewed on: 23rd August 2023

The worst experience ever

I have never experienced customer service this appalling. Virgin money transferred an isa into an account with another bank that had been closed. I have been attempting to get it back for two weeks. Call centre people are pleasant and try to help but the ISA team are unresponsive, inefficient, and uncommunicative. The complaints department are not interested in responding until your complaint has been lodged for 2 weeks. That’s a long time when they have lost your life savings. I would advise anyone not to use virgin money . Reviewed on: 18th August 2023

Competitive and courteous

The entire staff in the Carlisle Branch are magnificent ! Reviewed on: 19th July 2023

Showing 4 of 239

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