Virgin Money Cash ISA Reviews

Getting your money out is much harder than putting it in

We wanted to close my wife's on line ISA Account. However the account was password locked and there is no online way of sorting it.So we wrote and sent recorded delivery. After 3 weeks no reply, so my wife rang and the account was reset. We then...

We wanted to close my wife's on line ISA Account. However the account was password locked and there is no online way of sorting it.So we wrote and sent recorded delivery. After 3 weeks no reply, so my wife rang and the account was reset. We then authorised the closure and paid £30 to have money sent BACS (very expensive). 24 hours later, the money is still not in the account.

Ray WoodsLevel 1

(6)

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Fine

Getting though to helpful and friendly staff on the phone is fairly easy when i need too. I only wish the rates were slightly better

Sarah grantLevel 1

(1)

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Sic product & service

I opened a virgin credit card and transferred from an existing balance, it was all done online in minutes. Eveb better the service they provide customers via the web is amazing all my account details and any queries in one place.

Sally OliverLevel 1

(1)

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Cash ISAs are no good for making money

I just want someone to lead the charge and increase cash rates. But on the whole the experience with Virgin is seamless.

Abigail SchneiderLevel 1

(2)

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Access to lounge

I've only got this account now for Virgin's lovely lounge access (the 1-2times per year I use them) but seeing as I get an email once every 6 weeks or so "YOUR INTEREST RATE IS BEING REDUCED" I can't say it's a great product - especially as there's...

I've only got this account now for Virgin's lovely lounge access (the 1-2times per year I use them) but seeing as I get an email once every 6 weeks or so "YOUR INTEREST RATE IS BEING REDUCED" I can't say it's a great product - especially as there's still no app to check my balance.

JeffLevel 2

(1)

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Helpful, Friendly, Honest and Knowledgeable

Great service and advice from Virgin Money in Exeter South Street. Staff are always helpful, friendly, honest and knowledgeable.

Philip CollinsLevel 1

(4)

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always great service!

always friendly staff, quicker services the lounges are a great way for them to give something back as well. they do so much for Charity

Alicia AllottLevel 1

(1)

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Competitive

Competitive interest rates on cash isa. Good range of products. Easy online management of accounts.

Geoffrey Bartlett Level 1

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Virgin money were extremely helpful the process was easy to complete. Competitive rates.

I had a few questions when changing my isa and found the girl in the local store very helpful. The process of changing my account was extremely easy.

Susan HarrisLevel 1

(1)

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Friendly/ personalised service with great products that beat other banks and building society's

I have been a customer since 2010 with a number of savings accounts cash isa'a and more recently a help to buy isa that offered better rates then any other high street bank. Dealing with Virgin Money is just easy with a very personalised and friendly...

I have been a customer since 2010 with a number of savings accounts cash isa'a and more recently a help to buy isa that offered better rates then any other high street bank. Dealing with Virgin Money is just easy with a very personalised and friendly service. The staff do everything they can to help you. Couldn't recommend them more

Joe Level 1

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Five stars!

Always a great service coupled with a straight forward product

LynnLevel 1

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easy to use and flexible

I love Virgin Money, its easy to use, with bonuses such as discounted trains holidays etc

Shelby WilliamsLevel 1

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Virgin money ISA

Very professional and not promoting products other than what I had requested

Angela OakleyLevel 1

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Excellent account

Good company. Yearly statements. Local branch in town. OK interest rate for current climate

Steph ArmstrongLevel 2

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Virgin money cash ISA

I have found Virgin Money to be very efficient and straightforward to deal with. Their interest rates are decent if not amazing, and their online banking set up is probably the easiest that I have used

AndrewDLevel 2

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OK BUT SLOW

Wanted an ISA for this tax year. Found the process to be rather slow as they wanted to see ID and this took some time to be processed even though I gave it to them promptly. Their rates are good but their service needs to be improved

flossiepLevel 1

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Easy to deal with

Took out a new ISA with virgin for this tax year. Their rates are often one of the best on the market and the process was smooth and trouble free. They are always one the the first companies I look at for financial products

vallycLevel 1

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Good rate

Opened a cash ISA a few weeks ago. Found the whole experience very easy. Pleased I opened when I did as shortly after the rate dropped. Would definitely recommend them

valLevel 1

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Good rate

Wanted to open a cash ISA. The rate was the best on the market and I found the whole process to be quick and easy. Would definitely recommend for buying, hope it will be equally painless when trying to get money out

LAURENPOPE98Level 1

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Good all round experience

Had an ISA which reached the end of its term. renewed as the rate was competitive with others on the market and I am reluctant to try to get higher returns on the stock market. The process was straightforward and I have also opened another Isa with...

Had an ISA which reached the end of its term. renewed as the rate was competitive with others on the market and I am reluctant to try to get higher returns on the stock market. The process was straightforward and I have also opened another Isa with them for this tax year

LaurenMorrisLevel 1

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