Virgin Money Cash ISA Reviews

  Ratings based on 188 reviews       Last review 1 week ago    

Overall Rating

Amazing

1

2

3

4

5

Virgin Money Review Insight

What are people saying in their reviews?

Price & Interest Rates

59% of feedback is Process related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Online

Consumer Credit Awards
Voting in the Insurance Choice Awards is now open!VOTE NOW

Your Cash ISA Reviews

188 reviews

Review Virgin Money's Cash ISA now

Best interest rate at present.

Best interest rate at the moment with 2 penalty free withdrawals in 12 month period

Reviewed on 16th September 2021
Naomi Lewis's avatar
Naomi Lewis

Lack of app

Decent rate. The the lack of an app and the complexity to logging in makes the account very inconvenient to use. No idea why they have not addressed this by 2021!!

Reviewed on 27th February 2021
Sam's avatar
Sam

Easy to deal with, good rate

Signing up for the ISA was very easy and you can arrange a transfer from your current one on line, which makes it quick and very easy. I have used Virgin Money for other products and been very happy.

Reviewed on 6th June 2020
Mark Madeley's avatar
Mark Madeley

Great Product

Easy to set up and at a decent rate. Some issues with validating identity but sorted in the end

Reviewed on 6th May 2020
Lisa Anderson's avatar
Lisa Anderson

Access problems and difficult customer service

I have an ISA with Virgin for over a year. The bank doesn't offer an app to its ISA customers. To authenticate on their website you need to use your customer ID, password and a code sent to your mobiles. In the past year it happened me quite... Read more

I have an ISA with Virgin for over a year. The bank doesn't offer an app to its ISA customers. To authenticate on their website you need to use your customer ID, password and a code sent to your mobiles. In the past year it happened me quite frequently to not being able to access the account for days as the access code is not sent to my mobile. This is totally unacceptable, in particular in this period of insecurity. As soon as this is over, I will switch to a more reliable provider.

Reviewed on 5th May 2020
Mattia Gerli's avatar
Mattia Gerli

money tree

good solid helpful information,friendly helpful staff

Reviewed on 29th April 2020
paul overfield's avatar
paul overfield

Great Account and Excellent customer service

I went on to their website and requested a call back at 12.00pm. They called exactly on time , dealing with my enquiry efficiently and effectively . sending out an application form , which was promptly received, and returned . I then got a call a... Read more

I went on to their website and requested a call back at 12.00pm. They called exactly on time , dealing with my enquiry efficiently and effectively . sending out an application form , which was promptly received, and returned . I then got a call a couple of days later acknowledging my application . The interest rate is also very competitive .

Reviewed on 27th April 2020
Mark Thomas's avatar
Mark Thomas

Worst bank in UK

This is the worst bank in the uk I open a account on the 16-01-2020 then on the 19-01-2020 I get a email saying my bank accounts has been put on hold with out a reason they asked me to upload my ID through the link sent by ba.Direct I have been doing... Read more

This is the worst bank in the uk I open a account on the 16-01-2020 then on the 19-01-2020 I get a email saying my bank accounts has been put on hold with out a reason they asked me to upload my ID through the link sent by ba.Direct I have been doing this from 19-01-2020 till 24-01-2020 then the retail sales team called me up to find if I have loaded my ID on the link I said yes they said ok we still don’t have it can you reply to the email from ba.direct and send my ID that way and I did then I get a email that I can’t send my ID that way and it will not be load to my account and I have to use the link if the staff members had a Half a brain they would let the department know what’s going on but it looks like they are to lazy to do this

Reviewed on 25th January 2020
Jose Marcio Gois Martins's avatar
Jose Marcio Gois Martins

HELPFUL STAFF

Easy to speak to staff in local branches.

Reviewed on 5th January 2020
BARBARA STEPHENSON's avatar
BARBARA STEPHENSON

Loyalty does pay

I have been a customer with Virgin Money for quite a while and at one time when my Cash Isa matured I was offered a rate which I accepted thinking it was a competitive rate but few weeks after that I found that they had launched a better rate which... Read more

I have been a customer with Virgin Money for quite a while and at one time when my Cash Isa matured I was offered a rate which I accepted thinking it was a competitive rate but few weeks after that I found that they had launched a better rate which upset me as I had huge amount accumulated in my account over the years , so I asked the manageress at my local branch and she staright away honoured that whci made me very happy,she could have easily said no but nice to honoue regular loyal customer,well done Virgin Money and thank you in these low interest rate era.
e

Reviewed on 6th November 2019
Chandulal Gokani's avatar
Chandulal Gokani

isa

easy to open on line and leading rate

Reviewed on 19th June 2019
Michael Carter's avatar
Michael Carter

Great, efficient service

Cannot fault the service and efficiency of Virgin Money when opening an ISA including transfers in. A very quick and easy online application process.

Reviewed on 9th June 2019
Patricia Avery's avatar
Patricia Avery

Not bad

Not bad, not great. I'd recommend.

Reviewed on 15th April 2019
seanmaloney's avatar
seanmaloney

Virgin Money... Vague, complicated, uninformative, unhelpful, and that's just our on-line customer services.

Constant terms and conditions changes no one can understand or could ever keep up with. Answers that never actually answer the question you asked. Constant web-page maintenance, without any warnings, or any alternative telephone service, or any other... Read more

Constant terms and conditions changes no one can understand or could ever keep up with. Answers that never actually answer the question you asked. Constant web-page maintenance, without any warnings, or any alternative telephone service, or any other way to get to your account if you need to access your money during these endless maintenance updates. Complaints are met with endless stock email responses from names less people, usually referring to topics you did not complain about because customer services didn't bother to read your complaint all the way through and made assumptions on what they thought you might be complaining about. Yes Virgin Money interest rates are good compared to many others, but they expect you to do all the work, because they are damn well not going to help you if they don't have too.

Reviewed on 20th March 2019
Annoyed's avatar
Annoyed

Reply from Virgin Money

Hi there, thanks for getting in touch. If there's something you'd like us to take a look into for you just email your details to reviewhelper@virginmoney.com. Thanks, Jane

Good rate

Always offer high rate than other banks

Reviewed on 9th February 2019
Christine Abdy's avatar
Christine Abdy

O all ready do

Easy to open isa,easy to withdraw funds when needed.

Reviewed on 13th January 2019
Stephen's avatar
Stephen

Online savings

I have a number of ISA accounts with Virgin money. I find the interest rates are competitive. Best of all the procedure to open accounts on line is simple and hassle free. I find the website very easy to use and information easy to find.

Reviewed on 13th January 2019
Linda McG's avatar
Linda McG

Best rates, knowledgeable staff

Virginia Money gives consistently good rates compared to other banking services. Their staff are well trained, knowledgeable and easy to talk to..I always ring them first for any banking deals

Reviewed on 21st December 2018
Pat Rant's avatar
Pat Rant

Modern Bank

Good interest rates Simple easy to use website Excellent service in stor

Reviewed on 20th December 2018
N Parekh's avatar
N Parekh

Fantastic Cash ISA

So easy to use and excellent rates

Reviewed on 18th December 2018
Phil's avatar
Phil