Virgin Money Cash ISA Reviews

the worst experience

the worst experience with any financial institute I have ever had. I do not believe they handle your data correctly, on each call they request your full name, DOB, place of birth, mothers maiden name, account number and sort code. in this day and age...

the worst experience with any financial institute I have ever had. I do not believe they handle your data correctly, on each call they request your full name, DOB, place of birth, mothers maiden name, account number and sort code. in this day and age this is way behind the current accepted procedures and a huge risk to each and ever customers. Please consider a different company for any of your financial requirements.

Mark RadsLevel 1

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Virgin Money Exeter

The staff are always helpful, friendly, honest, polite, engaging, warm, welcoming. Business is conducted in a private room away from listening ears

Philip CollinsLevel 1

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Virgin ISA

Happy with virgin, online really easy to access information and when you phone up always dealt with quickly and efficiently

Sadiecoco21Level 1

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Just awful process to open cash ISA

Just awful! These people are so disorganized and maddening. Do not give your money to this...

Just awful! These people are so disorganized and maddening. Do not give your money to this company!!
I invested in a cash ISA and from the moment of applying, they began a barrage of asking for all sorts of information. I get the whole proof of identity etc, but it was asked for over and over, even when I had already sent it on a number of occasions. Then began the forms and requirements as to proof of where my money was coming from. Again, I somewhat understand anti money laundering measures, but its 20k for heavens sake Not a substantial sum that should require such hard work on my (a customers/investors) part. I have never had to work so hard and provide such documentation in order to give a company my money.
They asked for a lot of personal information and documents from me, which i did not feel comfortable with continuing to give. Then after several attempts of giving the documents they wanted, they kept coming back and asking for more. Even though they could have asked for it all the first time around!!!?
The worst part for me, is their threats and holding my money to ransom. In short, they basically said that I cannot have access to/withdraw 'MY' money unless i give them everything they ask for. The matter was even escalated to management and investigations team. They finally came up with a solution and wanted some final documents from me. They even wrote a letter, stating exactly what it is that they want from me to resolve this. Guess what?! I sent them these forms and proof of where my source of funds come from (which i found very invasive). They contacted me back, saying that they now want proof of address and identity!! haha!. Not only are they asking for further things, after stating clearly in a letter from management, that I only had to provide one last thing (none of which was proof of identity etc). Also its forms and documents that I already sent them at the beginning of the application. Actually a few times over.
Absolutely appalling organization, bad service and blatantly invading my privacy. They even tried to make out that its a legal requirement and everyone asks for this information. Which i know is nonsense, since I opened a different ISA in a previous year and was not asked to provide any of this. Apparently its company specific. Therefore, it appears that this company like to really put out their customers and make their life difficult and basically hold your money for however long they deem, whilst i play thier ridiculous paperwork games. I want out of the investment and make good on any returns i have made, but they wont let me, until i jump over more hurdles that they are creating. If they make it so that i lose money because of this, then that in itself is beyond acceptable.

DanLevel 1

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Attractive rewards

Excellent customer service and very competitive rates of interest .Always polite and friendly . Great advice and suggestions

Mark ThomasLevel 1

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Easy and efficient

This has been the simplest ISA to open that I have experienced and so far they have been very efficient. It has all been done online and they have transferred my old isas over quickly and without any hassle to myself. Although the rates for ISAs are...

This has been the simplest ISA to open that I have experienced and so far they have been very efficient. It has all been done online and they have transferred my old isas over quickly and without any hassle to myself. Although the rates for ISAs are not great in general, these rates have been competitive.

Marilyn farquharsonLevel 1

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I like Virgin

When I was young I bought records from Mr Branson which makes me trust him!

Gary WildLevel 1

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Consistent quality

Transparent rate, good online functionality and just the right amount of communication by email

tessa pageLevel 1

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Excellent website and great rates

Virgin Money has an excellent website which provides all the information you need in order to invest. It also offers much better rates than High Street banks and most other providers.

Roger JudeLevel 1

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Friendly, helpful, efficient

Whenever I call Virgin Money, the all is answered quickly. The staff in the British Call Centres are always, happy, helpful, and very efficient; I've never had to ha e a follow up call. Exactly what is needed, and in a jolly happy way.

AbLevel 1

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easy set up no hassles

great banking experience overall

Gp JohnstonLevel 1

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Good customer service nd interest rates.

I use the branch in Kingston upon Thames. The staff there are helpful and friendly.

LindaLevel 1

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Virgin Money Exeter

Virgin Money Exeter are friendly, honest, polite, not pushy, welcoming and helpful

Philip CollinsLevel 1

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easy to use

The service is easy to use on line to put money in and take money out. Staff can be called if a problem occurs who are friendly

James TinsleuLevel 1

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Great interest rate

Easy to sign up and open account. Can operate on the internet

Margaret Hurle Level 1

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Easypeasy

Transfered a virgin ISA to a new virgin ISA account and also transferred from another provider- all straightforward

Dorothy Level 1

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Good rates, very clearly explained and any rate changes were notified very well in advance,

Good rates, very clearly explained and any rate changes were notified very well in advance,

Rajeev KumarLevel 1

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Easy Peasy

I signed up for my Cash Isa with Virgin Money. It was mega quick and easy. Great rate of interest too.

Pauline HendersonLevel 1

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Virgin - excellent bank

Virgin Money seem very much to value their customers and try to make it personal. They also have very competitive products.

Geoffrey WilkinsonLevel 1

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Virgin Money Is The Best

The staff are always most helpful and very friendly. Virgin Money interest rates are much better than the other banks.

Margaret FlanniganLevel 1

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