Write a review

Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (263 reviews)

View other Virgin Money products

4.00

Based on 263 reviews, last reviewed 13th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

4

Good, but access via app would be appreciated I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the ISA can only ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

opened a virgin money ISA unable to transfer funds... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone ... Read more Reviewed on: 9th April 2025

Read all reviews Write a review

About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Review Virgin Money: Cash ISA now

Help others make smarter decisions by sharing your own experience.

Write a review

Virgin Money Cash ISA reviews (263)

Great product

Great product and already recommended to my friends and family. Reviewed on: 9th March 2023

Excellent interest rates

First to automatically increase interest rates on existing accounts and amongst the best rates available even on easy access accounts Reviewed on: 28th February 2023

Cash ISA

Instant access cash ISA can be easily serviced online and offers a competitive rate of interest. Straight forward investment process. Reviewed on: 28th February 2023

Virgin money ISA rate is outstanding

I wanted a good rate ISA and when I found the Virgin rate, I was easily able to open a current account and then an ISA. Reviewed on: 24th February 2023

Still on hold

Currently been on hold for 30 minutes waiting for Cash ISA customer service. No indication of my place in the queue or wait time. This is worse than phoning HMRC in last week of January Reviewed on: 13th February 2023

Great interest rate

This high street bank offers by far the best interest rate for a fixed ISA product. I recently transferred a ssISA to them, and the process, although more complex than usual, completed competently. Reviewed on: 31st January 2023

There is ZERO customer support and the website is worse than ABYSMAL

I opened an ISA. Trying to figure out how to see on the Virgin money app, but I keep getting an error message. Logged into the account online & wanted to use the chat function to sort it out, but there is a message to say that if you want to chat with a real person you have to log in & use the chat. I was already logged in, so I click the Help button (next to My Accounts, Message & Profile) and it opens a new window where it helpfully invites you to log in. There is a Chat button, but if you click it, then you get the same message to say you have to log in. Basically the Help function takes you out of your account & back to a general web page. There is no possible way to log in & then get help within the account. No phone number, no chat. It's really crap. Reviewed on: 5th December 2022

Poor customer service

Opened a Cash ISA in June. Wanted to transfer it to another Virgin Cash ISA. No response to Account e-mails. No answer to phone. Wish I had read your reviews before getting involved with Virgin. Won't happen again. Wouldn't recommend Virgin to worst enemy. Reviewed on: 23rd November 2022

My ISA lost £5000 due to staff error

Staff are untrained or badly trained. My ISA lost money. The numbers simply dropped. I found out staff transfered my money out by mistake. I still don’t have it back. Waiting 18 weeks. Many hours of calls. Reviewed on: 19th November 2022

Pathetic customer service

Sent an e email via there we site requesting an appointment.on sunday.lady rang me Wednesday at approx 11am but not at the time I had requested on there web site.asked her to ring me back at 1.45..still waiting.so have filled the appointment request in again 4 times and still no phone calls.going to try other companies for my savings. Reviewed on: 18th November 2022

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Cash ISA
from Kent Reliance 3.79 from 12 reviews
Fixed Rate Cash ISA
from Metro Bank 4.81 from 109 reviews
Lifetime ISA
from Moneybox app 4.95 from 4926 reviews

Want to see more from Virgin Money?

Help to Buy: ISA
from Virgin Money 4.52 from 23 reviews
Fixed Rate Savings
from Virgin Money 4.26 from 60 reviews
Regular Savings
from Virgin Money 4.11 from 59 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub