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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (263 reviews)

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3.99

Based on 263 reviews, last reviewed 13th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

4

Good, but access via app would be appreciated I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the ISA can only ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

opened a virgin money ISA unable to transfer funds... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone ... Read more Reviewed on: 9th April 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (263)

Rotten customer service

Terrible customer service and ignorant staff Reviewed on: 11th November 2022

Terrible rude customer service

Exceptional customer rude for being so rude Reviewed on: 9th November 2022

Cannot transfer money

Already a customer. Opened fixed rate ISA on Sep 26. Still cannot transfer money as of Oct 16. No reply to phone or online chat. Will not be proceeding. Hopeless. Reviewed on: 16th October 2022

Awful

It’s taken 6 weeks to transfer money internally, to a new 1 year fixed cash ISA. Amongst other hold-ups they wanted proof of ID and address - I already have an account with them! My husband did and Identical transfer in no time at all without any fuss. Reviewed on: 9th October 2022

not the best rates

Like many banks slow to pass on rate increases Reviewed on: 16th August 2022

Patronising mollycoddlers

I do have the capability and intelligence to know if my card has been stolen or lost, your extra security measures are annoying and patronising. I entered a Virgin Bank to report my card wasn't t working (as a result of Virgin patronising security measures) my wallet was open as I informed bank staff of faulty card. I went to take bank card from wallet, staff member noticed a similar looking card within wallet, asking if it was my new bank card(yeah cause I'm too stupid to have know to use new card) I informed her it was my credit card. Yet she persisted asking if it was my new Virgin card. Even reaching into my wallet to try and get the card out.i told the patronising pushy Virgin Bank Staff member that I was not stupid and did know what is and is not my bank card. Horrid woman! Reviewed on: 9th July 2022

Cash ISA Issues

Already a customer of Virgin, I opened a new Cash ISA with them on Monday 30 May. Still unable to access the account on 2 June either online or by getting someone to answer the phone. Other banks manage this instantly. Virgin's systems seem to be a mess. Reviewed on: 2nd June 2022

Avoid Virgin if you want to open an ISA with them

I opened a cash Isa with Virgin money on 19th May which they state will take a few days to become operational. Contacted them on 23rd May via telephone as I still wasnt able to use the account & was informed that I would need to provide ID before I could use it & they usually request this by post. Advised I had not received anything by post whereupon staff member said he would e-mail me a link to provide ID. Info was subsequently uploaded on 23rd May but as of 26th May still unable to access account! Letter received today 26th requesting ID be uploaded...could this not have been requested by e-mail when opening account? One week from opening & still none the wiser! Actually think I will now look elsewhere to open. My advice is to avoid at all costs Reviewed on: 26th May 2022

Avoid at all costs. Pathetic customer service. Awful app.

Even if you pay £160 per year for the "premium" card it is incredibly difficult to get someone on the phone. The website clearly says "We can discuss your account and explain what options are available to you. We’re here 8am to 8pm Monday to Friday and 8am to 1pm on Saturday" but that is simply not true. I am not sure what time the customer service team actually clock off but it's a lot earlier than 8 pm. I have called at 6.30 pm and 7 pm on different days and there has been no one available on both days. It is as if they make it deliberately frustrating by making you jump through a dozen hoops (press 1 for this, press 2 for that, input your DOB, input your card number) before THEN TELLING you the team is not available. And the app is SO UNHELPFUL. You cannot, despite Virgin's claim to the contrary, use the app to resolve a number of issues. It just refers you to the website, which tells you to call or check the useless app. A complete and utter waste of time. And redeeming the airline vouchers is also incredibly frustrating and difficult, and if you speak to the credit card customer service team they are absolutely clueless about that too. PATHETIC. Reviewed on: 11th May 2022

No communications with this bank

I have held a Cash ISA with Virgin Money for several years. I have not received any correspondence from them since December 2019. My log in details no longer work seemingly because as they have been taken over by Yorks and Clydesdale. No answers on their helpline phone. Reviewed on: 11th May 2022

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