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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.18 (255 reviews)

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3.97

Based on 255 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

The flexible ISA offered a good rate... I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This f... Read more Reviewed on: 23rd November 2024

Latest lowest rating:

1

Virgin Money Forces Customer to Pay for Their Mistake I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abrup... Read more Reviewed on: 11th October 2024

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (255)

Avoid at all costs. Pathetic customer service. Awful app.

Even if you pay £160 per year for the "premium" card it is incredibly difficult to get someone on the phone. The website clearly says "We can discuss your account and explain what options are available to you. We’re here 8am to 8pm Monday to Friday and 8am to 1pm on Saturday" but that is simply not true. I am not sure what time the customer service team actually clock off but it's a lot earlier than 8 pm. I have called at 6.30 pm and 7 pm on different days and there has been no one available on both days. It is as if they make it deliberately frustrating by making you jump through a dozen hoops (press 1 for this, press 2 for that, input your DOB, input your card number) before THEN TELLING you the team is not available. And the app is SO UNHELPFUL. You cannot, despite Virgin's claim to the contrary, use the app to resolve a number of issues. It just refers you to the website, which tells you to call or check the useless app. A complete and utter waste of time. And redeeming the airline vouchers is also incredibly frustrating and difficult, and if you speak to the credit card customer service team they are absolutely clueless about that too. PATHETIC. Reviewed on: 11th May 2022

No communications with this bank

I have held a Cash ISA with Virgin Money for several years. I have not received any correspondence from them since December 2019. My log in details no longer work seemingly because as they have been taken over by Yorks and Clydesdale. No answers on their helpline phone. Reviewed on: 11th May 2022

My brother and I, cheated out of £,7000 by Virgin Money bank (Beverley).

My brother and I had to deal with them before, and after my mother's passing. They are a no-star bunch of crooks. We have experienced. VM Beverley Went against a signed letter authorising transfer of money from M plus saver to M plus current account. Fallaciously cited concerns with money laundering laws - at time of TV docu regarding HSBC getting away with money laundering breaches of law. (Early part of 2022). Then dictated refusal of payment out of accounts to the estate (executor). On grounds of needing to comply with probate laws; when the amount was well under the prescribed £30,000 limit. Then paid out but with a shortfall of nearly £7,000. Went through the charade and flimflam of an investigation, taking several months of prevarication and procrastination. Completely whitewashed their reply citing no case to answer to me, as the named executor of the estate was my brother. However had been perfectly happy to deal with me by letter throughout. Having served them with notice of death (certificate) on my brother' behalf - living in Hull. Case has been taken up with the FOS and still ongoing as at 29 April 2022. Have asked for due remedy involving restitution; standard rate interest over period of weeks between payment of bulk of account residue to date; and compo damages. However FOS dragging heels and giving impression of being complicitously and duplicitously situated. Having seen very adverse reviews of VM would warn people against having anything (further) to do with these unregulated 'Rogue Trader' crooks. And their operation in a manner disturbingly similar to modern day Nazism. Presided over by Sir Richard Branson; no less... Reviewed on: 29th April 2022

A Spiral of Decline

Once upon a time a fine Northern Rock account, then Virgin/Cleveland? But uncompetitive rates and then when opting for closure and cheque the result is another letter requesting another signed form. No other institution I have dealt with has such a delaying tactic and you provide your own envelope and stamp. Steer clear. Reviewed on: 23rd April 2022

Dreadful - trapped in a system that does not work

Opened a cash ISA - Virgin system will not recognise any of the information supplied to me by Virgin. This means that I can not sign in. No one will answer the telephone and so I am trapped with a cash ISA with no money in and have missed my tax allowance. Reviewed on: 4th April 2022

App Needs To Include ISA's

Great service but the mobile app has to include ISA's otherwise no complaints. Reviewed on: 26th March 2022

Great service, great website, good rates

Whenever I needed assistance from the Virgin Money team I was always assisted nicely and issues resolved. Very happy with my experience to date Reviewed on: 17th January 2022

Best interest rate at present.

Best interest rate at the moment with 2 penalty free withdrawals in 12 month period Reviewed on: 16th September 2021

Lack of app

Decent rate. The the lack of an app and the complexity to logging in makes the account very inconvenient to use. No idea why they have not addressed this by 2021!! Reviewed on: 27th February 2021

Easy to deal with, good rate

Signing up for the ISA was very easy and you can arrange a transfer from your current one on line, which makes it quick and very easy. I have used Virgin Money for other products and been very happy. Reviewed on: 6th June 2020

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