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Virgin Money: Cash ISA reviews

View other Virgin Money products
4.02
Based on 267 reviews, last reviewed 17th Apr 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
64%
See only 4 star reviews
16%
See only 3 star reviews
6%
See only 2 star reviews
1%
See only 1 star reviews
13%

Latest highest rating:

5

Very efficient service ,intuitive online application... Very efficient service ,intuitive online application system Reviewed on: 17th April 2026
d.ward999@btinternet.com's avatar
[email protected]

Latest lowest rating:

1

You cannot even get the reviews right . You cannot even get the reviews right . NO I AM NOT WRITING IT AGAIN. Reviewed on: 9th July 2025
mick chesman's avatar
mick chesman
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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (267)

Great interest rate

5
This high street bank offers by far the best interest rate for a fixed ISA product. I recently transferred a ssISA to them, and the process, although more complex than usual, completed competently. Reviewed on: 31st January 2023
Wai's avatar
Wai

There is ZERO customer support and the website is worse than ABYSMAL

1
I opened an ISA. Trying to figure out how to see on the Virgin money app, but I keep getting an error message. Logged into the account online & wanted to use the chat function to sort it out, but there is a message to say that if you want to chat with a real person you have to log in & use the chat. I was already logged in, so I click the Help button (next to My Accounts, Message & Profile) and it opens a new window where it helpfully invites you to log in. There is a Chat button, but if you click it, then you get the same message to say you have to log in. Basically the Help function takes you out of your account & back to a general web page. There is no possible way to log in & then get help within the account. No phone number, no chat. It's really crap. Reviewed on: 5th December 2022
Tony Hall's avatar
Tony Hall

Poor customer service

1
Opened a Cash ISA in June. Wanted to transfer it to another Virgin Cash ISA. No response to Account e-mails. No answer to phone. Wish I had read your reviews before getting involved with Virgin. Won't happen again. Wouldn't recommend Virgin to worst enemy. Reviewed on: 23rd November 2022
martin.millar21@hotmail.co.uk's avatar
[email protected]

My ISA lost £5000 due to staff error

1
Staff are untrained or badly trained. My ISA lost money. The numbers simply dropped. I found out staff transfered my money out by mistake. I still don’t have it back. Waiting 18 weeks. Many hours of calls. Reviewed on: 19th November 2022
Penny's avatar
Penny

Pathetic customer service

1
Sent an e email via there we site requesting an appointment.on sunday.lady rang me Wednesday at approx 11am but not at the time I had requested on there web site.asked her to ring me back at 1.45..still waiting.so have filled the appointment request in again 4 times and still no phone calls.going to try other companies for my savings. Reviewed on: 18th November 2022
Norman elliott 's avatar
Norman elliott

Rotten customer service

1
Terrible customer service and ignorant staff Reviewed on: 11th November 2022
Simon's avatar
Simon

Terrible rude customer service

1
Exceptional customer rude for being so rude Reviewed on: 9th November 2022
Grant's avatar
Grant

Cannot transfer money

1
Already a customer. Opened fixed rate ISA on Sep 26. Still cannot transfer money as of Oct 16. No reply to phone or online chat. Will not be proceeding. Hopeless. Reviewed on: 16th October 2022
Dave Gee's avatar
Dave Gee

Awful

1
It’s taken 6 weeks to transfer money internally, to a new 1 year fixed cash ISA. Amongst other hold-ups they wanted proof of ID and address - I already have an account with them! My husband did and Identical transfer in no time at all without any fuss. Reviewed on: 9th October 2022
Paul Lloyd's avatar
Paul Lloyd

not the best rates

3
Like many banks slow to pass on rate increases Reviewed on: 16th August 2022
peter's avatar
peter

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