Write a review

Newsletter

Go to business site

Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 3.96 (269 reviews)

View other Virgin Money products

3.96

Based on 269 reviews, last reviewed 29th Sep 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

Cash isa I made an account and then downloaded the app. Not checking for nearly a year the app didn’t work. Called virgin and they were amazing with helping me... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

Virgin's impossible website I'm trying to open an ISA online but Virgin's website is sending me in circles. Tried to get help but it says help buying an ISA has been discontinued... Read more Reviewed on: 29th September 2026

Read all reviews Write a review

About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Review Virgin Money: Cash ISA now

Help others make smarter decisions by sharing your own experience.

Write a review

Virgin Money Cash ISA reviews (269)

Easy to deal with

Took out a new ISA with virgin for this tax year. Their rates are often one of the best on the market and the process was smooth and trouble free. They are always one the the first companies I look at for financial products Reviewed on: 11th September 2016

Good rate

Opened a cash ISA a few weeks ago. Found the whole experience very easy. Pleased I opened when I did as shortly after the rate dropped. Would definitely recommend them Reviewed on: 10th September 2016

Good rate

Wanted to open a cash ISA. The rate was the best on the market and I found the whole process to be quick and easy. Would definitely recommend for buying, hope it will be equally painless when trying to get money out Reviewed on: 10th September 2016

Good all round experience

Had an ISA which reached the end of its term. renewed as the rate was competitive with others on the market and I am reluctant to try to get higher returns on the stock market. The process was straightforward and I have also opened another Isa with them for this tax year Reviewed on: 9th September 2016

Bond renewal

Had a fixed rate bond with virgin money which had reached its terminal date. Despite the new rate being lower it was still one of the best on the market. Found the whole process to be easy to do online and their website is easy to navigate Reviewed on: 9th September 2016

ISA Renewal

My original ISA matured a few months ago. When looking at the options I found Virgin to be competitive and as the original process had been so straightforward, decided to renew with them. Was able to do the whole thing online very easily. Highly recommmended Reviewed on: 8th September 2016

good as always

Reviewed this positively previously and have no reason to change this. Virgin money rates are always competitive and I have always found the staff to be helpful and knowledgeable without being too pushy Reviewed on: 8th September 2016

Very Happy

My Virgin Money ISA matured in March and I was offered a swift renewal online. After careful consideration I renewed for another 1 year fixed term with Virgin Money. The renewal was swift and smooth, with clear communications and no issues encountered. The interest rate offered, although had decreased on the previous 12 months, was still very competitive in a downward trending market. Overall I am very happy with my experience as a customer of Virgin Money and would not hesitate to reccomend their range of online ISA products for those looking for a good rate of return and ease of use with minimum fuss. Reviewed on: 1st September 2016

Terrible customer service, poor communication - refusal to release funds!

On cashing in a stocks and shares ISA due to the uncertainty following Brexit I have had to contact Virgin Money on 6 separate occasions to find out where my money is. The honest truth is after 3 weeks they told me they could not release my savings to me unless I confirmed what I wanted the money for. Now, this may seem as unbelievable to you, as I must admit it was to me, on hearing it. But it's true. To be told "I don't know when we'll know the release date of your money and yes it should be treated as a matter of urgency but of course I cannot guarantee it will be." (I had to invent a reason as they wouldn;t accept the poor customer service and returns as a valid reason) Money being a thing we tend to like a certain amount of professionalism and certainty about, I feel you may understand my subsequent concern. Unfortunately Virgin Money do not seem to. This is following an executive decision last year to change dividend payments from 6-month interval payments to yearly payments. If you're still with me - great (or not - for me at least) this was done without any pre-warning or information passed to customers and what amounted to stalker level harassment on my part to get some information. The moral to my sad and tiresome tale, is please be warned, poor service, head-splittingly bad customer service and frankly terrible returns. This is a definite no from me. Reviewed on: 16th August 2016

Brilliant service

Opened my isa with Virgin earlier in the year, there customer service is brilliant and the interest was the best Reviewed on: 28th June 2016

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Cash ISA
from Lloyds Bank 4.36 from 75 reviews
Lifetime ISA
from OneFamily 3.61 from 2 reviews
Junior ISA
from Moneybox 4.58 from 28 reviews

Want to see more from Virgin Money?

Fixed Rate Savings
from Virgin Money 4.51 from 61 reviews
Help to buy ISA (discontinued)
from Virgin Money 4.45 from 23 reviews
M Plus account
from Virgin Money 4.34 from 33 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Virgin Money: Cash ISA reviews

100% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Virgin Money: Cash ISA now

Virgin Money Cash ISA reviews (269)

Easy to deal with

Good rate

Good rate

Good all round experience

Bond renewal

ISA Renewal

good as always

Very Happy

Terrible customer service, poor communication - refusal to release funds!

Brilliant service

Do you have a different Virgin Money product?

Want to see more from Virgin Money?

Fixed Rate Savings

Help to buy ISA (discontinued)

M Plus account

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024