Write a review

Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.18 (259 reviews)

View other Virgin Money products

4.00

Based on 259 reviews, last reviewed 13th Mar 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

15%

13%

Latest highest rating:

5

Easy to contact, quick communication Easy to contact, quick communication. Happy with the service compared to other providers. Will continue to use this company. Reviewed on: 13th March 2025

Latest lowest rating:

1

Virgin Money Forces Customer to Pay for Their Mistake I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abrup... Read more Reviewed on: 11th October 2024

Read all reviews Write a review

About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Review Virgin Money: Cash ISA now

Help others make smarter decisions by sharing your own experience.

Write a review

Virgin Money Cash ISA reviews (259)

Virgin 2-year fixed rate ISA

Earlier this year I filled in an application form for Virgin Money to transfer my ISA funds from another provider. Virgin Money were offering a more competitive rate for a 2-year fixed rate bond. An appointment was set up at a local branch, and I was helped by a very professional and helpful assistant. She helped me to fill in the forms, explaining each step, and couldn't have been more helpful. The funds were quickly transferred from the previous company, and the paperwork and fund certificate sent to me in the post. The whole process was made incredibly easy largely due to the assistant at Virgin, and I would recommend their service. A positive experience - and I am hoping that when the bond matures, Virgin will still be offering competitive rates. Reviewed on: 24th December 2015

Poor online experience, falling interest rates

As per other cash/online only ISAs, offered a fantastic rate which has eroded over the space of only 18 months. Apart from that, great communication and offering, one of my gripes was their online experience - no dedicated app to quickly view my balance, and a poor mobile experience. Reviewed on: 14th December 2015

easy to open

Easy to open account online and a pretty competitive rate of interest. Branch staff are helpful Reviewed on: 30th August 2015

easy to deal with

Virgin do seem to offer high interest rates. I opened my ISA easily in branch -staff very helpful Reviewed on: 28th August 2015

Simple, straightforward cash ISA

I have held a cash ISA with Virgin Money for a couple of years now and I like the fact that it is such a simple and fuss free account to use. I chose a cashbook account as I like the fact that I have to physically go into the branch to take money out of my account but they also have an account which can be managed online. The process of opening the account was simple and straightforward. Interest rates on the account are variable but they offer a competitive rate compared to the other banks and building societies that I have looked at. The interest on the account is paid yearly and as the account is an easy access account there are no penalties for making withdrawals so your money isn't tied up and still available to you if you should need it. Reviewed on: 26th August 2015

Easy to open online

I opened this is a online to put some savings into, the full amount for the tax year. It took around 10 minutes to complete the online application. The money is now in there and it is safe and I don't need to think about it until their interest rate changes when I shall move it to somewhere else to keep earning the maximum interest possible. I have not had to use their customer service but their website is excellently laid out and easy to use. Reviewed on: 25th August 2015

Much Improved from Virgin

I opened a 1 Year Virgin Fixed Rate E-ISA Issue 109 online with Virgin Money. The account was very competitive and suited my needs exactly. The online application process was swift and easy to do. The account was set up straight away and with minimum fuss. I had reason shortly afterwards to ask a question of their support team, the call was answered quickly and the enquiry dealt with quickly and professionally. I have had problems in the past with other parts of the Virgin business and I had some early reservations about dealing with them again but I have to say, Virgin Money got it spot on and have greatly redeemed themselves. Please keep it up! Reviewed on: 13th August 2015

Easy, simple to use and fee free.

Great cash ISA with no hidden fees and a competitive rate. Online access to my account from where I can transfer money with ease. Reviewed on: 13th August 2015

Not great

I switched my ISA to Virgin money in March, so far i've been disappointed with the limited services, most notably the lack of a mobile banking app and also the requirement to phone them when i needed a password reset, rather than just doing it online. Furthermore, the ISA is restrictive, not allowing me to make additional deposits during the term. Overall, a bit disappointing, will be transferring at the end of the fixed period to a more technologically progressive bank. Reviewed on: 9th August 2015

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Help to Buy ISA
from Santander 3.56 from 12 reviews
Cash ISA
from NS&I 2.86 from 9 reviews
Fixed Rate ISA
from Nottingham Building Society 4.90 from 85 reviews

There's still more to see!

Virgin Money has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub