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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.16 (264 reviews)

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3.94

Based on 264 reviews, last reviewed 9th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

4

Good, but access via app would be appreciated I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the ISA can only ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

You cannot even get the reviews right . You cannot even get the reviews right . NO I AM NOT WRITING IT AGAIN. Reviewed on: 9th July 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (264)

5 star Excellent Banking

First class products with excellent customer service by phone, extremely helpful and courteous staff. Five star service. Reviewed on: 15th November 2017

You know where you are going

The Virgin ISA fixed rate means that you can place your money knowing what interest you will be getting from a company who are at the top end of providers. Reviewed on: 15th November 2017

Poor interest rates

Recently Virgin Money reduced the interest rate on my Cash ISA to 0.6% from 1.01%. I cannot understand the reason for this other than them making more profit. So I have closed my account and moved it elsewhere. Your loss Virgin Money. Reviewed on: 15th November 2017

Taking the stress out of savings options!

I transferred my previous cash ISA into Virgin Money last year as the rates were the best I could find without locking in my money.... It was easy to set up and they took care of the whole transfer process. I recently received notification of a change in rates to my Virgin Money ISA but was told in straightforward terms what better options were available within the Virgin money portfolio... it took minutes to transfer my savings to an even better rate than I had before... a breath of fresh air! Thank You Virgin Money! Reviewed on: 15th November 2017

Excellent product

Easy to open and access - kept informed of any changes to interest rates. No problems at all with this account. Reviewed on: 15th November 2017

Easy to do business with

I am very pleased with the service provided by Virgin. It was a very simple account to set up and they have kept me informed of any changes. Reviewed on: 8th November 2017

Reply from Virgin Money Hi Sarah, it's fab to hear you're happy with your Cash ISA! Just let us know if there's anything we can help with. Thanks, Jane Response date: 9th November 2017

changed

the rates were so good for so long but now they seem to have dropped Reviewed on: 7th November 2017

Reply from Virgin Money Thanks for your feedback Janice! We try our best to offer competitive interest rates and will protect you from low interest rates as much as we can. Let me know if you have any questions! Thanks, Abbie. Response date: 8th November 2017

Poor interest rate

Easy website, poor return Reviewed on: 7th November 2017

Reply from Virgin Money Thanks for your comments Geoffrey, we do try to keep our interest rates competitive. When we have to reduce our rates though, we’ll offer exclusive accounts to those affected. Just shout up if you need help with anything! Thanks, Abbie Response date: 8th November 2017

Easy Admin

So easy to set up and to administer online. The rates are pretty fair too. Reviewed on: 6th November 2017

Reply from Virgin Money Thanks for getting in touch, glad you find managing your Cash ISA so easy Sheila! Just let us know if you have any questions. Thanks, Jane Response date: 7th November 2017

Getting your money out is much harder than putting it in

We wanted to close my wife's on line ISA Account. However the account was password locked and there is no online way of sorting it.So we wrote and sent recorded delivery. After 3 weeks no reply, so my wife rang and the account was reset. We then authorised the closure and paid £30 to have money sent BACS (very expensive). 24 hours later, the money is still not in the account. Reviewed on: 30th August 2017

Reply from Virgin Money Good Evening Ray, I hope you've managed to get everything sorted by now. If you'd like me to step in, please email the details over to [email protected] and I'd be happy to. Thanks, Lindsay Response date: 31st August 2017

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