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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 3.96 (269 reviews)

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3.96

Based on 269 reviews, last reviewed 29th Sep 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

Cash isa I made an account and then downloaded the app. Not checking for nearly a year the app didn’t work. Called virgin and they were amazing with helping me... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

Virgin's impossible website I'm trying to open an ISA online but Virgin's website is sending me in circles. Tried to get help but it says help buying an ISA has been discontinued... Read more Reviewed on: 29th September 2026

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (269)

Good interest & excellent customer care

Virgin Money had the best deals when I was looking to invest some money . After speaking to a member of staff on the phone I decided on a Cash ISA and also transferred an ISA across to Virgin. When I had some problems they sorted it for me. Reviewed on: 15th November 2017

Friendly bank with good saving interest rates

Should be more banks like this, friendly, informative and fair. Reviewed on: 15th November 2017

Super helpful branches

Bristol branch staff not only super helpful and knowledgeable but really friendly as well. Reviewed on: 15th November 2017

Service and Help at Virgin money

Since investing in my first Virgin money product have found staff fully competent and helpfull in dealing with all aspects of my account. Reviewed on: 15th November 2017

The best bank I have dealt with - and I am almost 75

All of the staff are most helpful and efficient. They provide excellent service Reviewed on: 15th November 2017

5 star Excellent Banking

First class products with excellent customer service by phone, extremely helpful and courteous staff. Five star service. Reviewed on: 15th November 2017

You know where you are going

The Virgin ISA fixed rate means that you can place your money knowing what interest you will be getting from a company who are at the top end of providers. Reviewed on: 15th November 2017

Poor interest rates

Recently Virgin Money reduced the interest rate on my Cash ISA to 0.6% from 1.01%. I cannot understand the reason for this other than them making more profit. So I have closed my account and moved it elsewhere. Your loss Virgin Money. Reviewed on: 15th November 2017

Taking the stress out of savings options!

I transferred my previous cash ISA into Virgin Money last year as the rates were the best I could find without locking in my money.... It was easy to set up and they took care of the whole transfer process. I recently received notification of a change in rates to my Virgin Money ISA but was told in straightforward terms what better options were available within the Virgin money portfolio... it took minutes to transfer my savings to an even better rate than I had before... a breath of fresh air! Thank You Virgin Money! Reviewed on: 15th November 2017

Excellent product

Easy to open and access - kept informed of any changes to interest rates. No problems at all with this account. Reviewed on: 15th November 2017

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