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Virgin Money: Fixed Rate Savings reviews

Name: Fixed Rate Savings
Rating: 4.5 (60 reviews)

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4.16

Based on 60 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Best fixed rate isa account around. Best fixed rate isa account around. Reviewed on: 15th February 2024

Latest lowest rating:

1

not like most banks This was so hard to set up Virgin dont seem to act like other banks They locked me out of my app as I tried to move money from my current account to m... Read more Reviewed on: 23rd September 2024

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Virgin Money Fixed Rate Savings reviews (60)

not like most banks

This was so hard to set up Virgin dont seem to act like other banks They locked me out of my app as I tried to move money from my current account to my savings account I now just have the savings account and dont use the current account for every day banking Reviewed on: 23rd September 2024

Best fixed rate isa account around.

Best fixed rate isa account around. Reviewed on: 15th February 2024

Difficult to get through to a customer service repre...

Difficult to get through to a customer service representative Reviewed on: 26th January 2024

Great interest rate - easy to open new account

I am a Virgin Money customer and found out online about the market leading rate of one of the Virgin Money Fixed Rate ISA products. I applied online through a link in the app and had a new account just a few minutes later, so quite happy with the experience and interest rate. Reviewed on: 31st May 2023

Best 2 Year ISA

Excellent service, monthly interest payout. I also have a current account and savings account with them. Would highly recommend. Reviewed on: 30th March 2023

Living near a branch I like the personal touch.

Excellent service, great products. Professional staff,pleasure to visit in branch . Well done. Reviewed on: 30th March 2023

Horribly clunky

Should be easy to set up and record all accounts in the same place but requires a separate app, log in when in should be a lot easier as an existing customer. Reviewed on: 11th March 2023

One star is one star too many

One star is one too many. I started opening a business savings account on the 9th January (two months ago). Since then I've spent hours on the phone being passed from pillar to post, driven to a branch, and lodged an official complaint. They have had my funds for a month, and still have not opened the account. Terrible communication and massive inefficiency. The worst banking experience I have had by miles in 40 years of running a business. My advice would be to avoid this bank. There are many others offering similar rates or higher and providing stress free efficient friendly service. Absolutely terrible. Reviewed on: 6th March 2023

Never answer the phone

I've been trying for 3 days to get through to this company. It is completely exasperating. You wait and you wait and you wait. Eventually the music cuts out in the end and the recording voice just repeats itself over and over. I tried several time to contact "customer services" in their HQ. But despite my protestations they transfer you to the same answer service. I'm thinking of calling the police and saying they have stolen my money as I have no access to it. The worst worst "service" ever Reviewed on: 15th September 2022

Excellent service

I find virgin to be an excellent provider. The apps are easy to use and when necessary the live chats are great. Reviewed on: 4th March 2021

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