Virgin Money: Fixed Rate Savings reviews

Name: Fixed Rate Savings
Rating: 4.56 (54 reviews)

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4.56

Based on 54 reviews, last reviewed 11th Mar 2023

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

5 star

75%

4 star

17%

3 star

2 star

1 star

Latest highest rating:

5

Excellent service I find virgin to be an excellent provider. The apps are easy to use and when necessary the live chats are great. Reviewed on: 4th March 2021

Latest lowest rating:

2

Horribly clunky Should be easy to set up and record all accounts in the same place but requires a separate app, log in when in should be a lot easier as an existing c... Read more Reviewed on: 11th March 2023

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Virgin Money Fixed Rate Savings reviews (54)

Horribly clunky

Should be easy to set up and record all accounts in the same place but requires a separate app, log in when in should be a lot easier as an existing customer. Reviewed on: 11th March 2023

One star is one star too many

One star is one too many. I started opening a business savings account on the 9th January (two months ago). Since then I've spent hours on the phone being passed from pillar to post, driven to a branch, and lodged an official complaint. They have had my funds for a month, and still have not opened the account. Terrible communication and massive inefficiency. The worst banking experience I have had by miles in 40 years of running a business. My advice would be to avoid this bank. There are many others offering similar rates or higher and providing stress free efficient friendly service. Absolutely terrible. Reviewed on: 6th March 2023

Never answer the phone

I've been trying for 3 days to get through to this company. It is completely exasperating. You wait and you wait and you wait. Eventually the music cuts out in the end and the recording voice just repeats itself over and over. I tried several time to contact "customer services" in their HQ. But despite my protestations they transfer you to the same answer service. I'm thinking of calling the police and saying they have stolen my money as I have no access to it. The worst worst "service" ever Reviewed on: 15th September 2022

Excellent service

I find virgin to be an excellent provider. The apps are easy to use and when necessary the live chats are great. Reviewed on: 4th March 2021

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