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Virgin Money: Access Savings reviews

Name: Access Savings
Rating: 4.2 (105 reviews)

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3.86

Based on 105 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

14%

12%

Latest highest rating:

5

ATM Meltdown I used an ATM that had just decided to take my card and imform me the the money i reqused was avaible. No cash or card was forthcoming. informed Virgi... Read more Reviewed on: 2nd June 2023

Latest lowest rating:

2

Staff are helpful but procedures are difficult if yo... Staff are helpful but procedures are difficult if your not teck savvy even when you go in branch Reviewed on: 23rd August 2024

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Virgin Money Access Savings reviews (105)

NO PROBLEMS AT ALL WHEN EVER I...

NO PROBLEMS AT ALL WHEN EVER I CONTACT THEM Reviewed on: 24th August 2024

Staff are helpful but procedures are difficult if yo...

Staff are helpful but procedures are difficult if your not teck savvy even when you go in branch Reviewed on: 23rd August 2024

Absolutely horrible people...

Absolutely robbing people Horrible customer service , crap credit card, its rate is higher than other credit card . I only missed one payment accidently happened by canceling direct debit , however I paid full amount next day over minimum payment with extra charge of £12 . But today I received a email they said they have removed even my promotional rate !! Which means they are robber . They already charged me a lot , never missed a payment but they have done this . You are number one robber in the uk . I will never ever use you robber . Look at at email I received : Hello Sima, We’re writing to let you know we’ve removed the promotional rate on your Virgin Money Credit Card ending 1786. This is because you didn’t make your Monthly Requested Payment (also known as your minimum payment) by 03/06/2024. Reviewed on: 12th June 2024

Waste of time

I have tried opening an account with them and they kept me waiting for over 2 months and each time I called them they said we are reviewing your case. Opened an account with a different bank in 3 days, pure waste of time Reviewed on: 11th July 2023

ATM Meltdown

I used an ATM that had just decided to take my card and imform me the the money i reqused was avaible. No cash or card was forthcoming. informed Virgin money and within the week a new card had been issued and the cash placed into my account. Five Stars Virgin Money. Reviewed on: 2nd June 2023

Very straight forward bank

Good app, and online, linked credit card is easy to manage. Reviewed on: 6th May 2023

Useless app

Customer service is quite good and interest rates are quite high but the app is useless as there's no features at all except to make a transfer. Reviewed on: 19th March 2023

easy access

easy access through the banking app Reviewed on: 11th March 2023

Easy access but low rate

Easy to use online banking and take out money however rates offered are very low Reviewed on: 10th March 2023

Pots a plenty!

The Virgin savings pots have significantly increased my rate of saving, I adore the goal setting & the visual representations. The whole Virgin Money app is superb to use, the statements easy to access & overall one of the better banking experiences Reviewed on: 9th March 2023

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