Virgin Money Access Savings Reviews

  Ratings based on 82 reviews       Last review 1 month ago    

Overall Rating

Amazing

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5

Virgin Money Review Insight

What are people saying in their reviews?

Price & Interest Rates

64% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

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Your Access Savings Reviews

82 reviews

Review Virgin Money's Access Savings now

bad telephone service

at the moment i'm 55 minutes on hold and stilling waiting to speak to someone.

Reviewed on 4th December 2021
Richard Heighton's avatar
Richard Heighton

Don't Bother!!!

Absolutely appalling app. Blocked my account access for no reason. I had NO access to my money AT ALL & the only way to get access to your money is through this phone app. Not through your computer. There is No other way. Tad behind the times!! Also... Read more

Absolutely appalling app. Blocked my account access for no reason. I had NO access to my money AT ALL & the only way to get access to your money is through this phone app. Not through your computer. There is No other way. Tad behind the times!! Also limited times to call them to Unblock your account.. that they decided to do behind your back. Also when they do Maintenance whenever, they Block your access as well. Same thing with Outages, which has happened to me twice now. Unreal! Once you do get through to them you have to answer at least 5x security questions. Even though when you sign up you have a set ID no: & questions assigned, although they never seemed to get asked! Ever. Except random annoying others & what was your last transaction. Hello how can I answer that when I can not get into my bank account to see it. Instead they want to know everything else & down to your undie size, before they will even bother to help you. When you have been locked out by them & their useless app! It is your money not theirs. Can’t be trusted. This would have to be the most unreliable & frustrating bank I have Ever had the displeasure of banking with. So many problems & in just under 4 weeks since opening & using the Virgin Money app. Save your Sanity, time & money & go Elsewhere! To a reliable bank & with better access & phone service!!! So not worth it or the stress.

Reviewed on 17th November 2021
Reeves's avatar
Reeves

Not as good since CYBG Take over

They must have had the longest bank take over and merger in history! Even when calling the new Virgin Money they would answer Yorkshire Bank! They couldn’t see each other’s banking systems for over a year! Customer Service is nit as good and they got r... Read more

They must have had the longest bank take over and merger in history! Even when calling the new Virgin Money they would answer Yorkshire Bank! They couldn’t see each other’s banking systems for over a year! Customer Service is nit as good and they got rid of the Manchester VM Lounge. Only decent thing is interest rate on their M account. Don’t make it easy to apply for other account even when you bank with them! I had intended to open an ISA but gave up in the end as they didn’t seem bothered. .. Ashton under Lyne Branch told me to apply online ..even though they could have done it in branch but couldn’t be bothered. The Original Virgin Money valued their customers! The new re-branded CYBG Virgin Money is very disappointing.

Reviewed on 17th April 2021
John Irwin's avatar
John Irwin

Clear, easy to access app

Excellent sign up process. Good interest rate. Friendly customer service.

Reviewed on 10th March 2021
Kirk's avatar
Kirk

Excellent savings product

Clear cut and easy to set up. This savings product does exactly what it says.

Reviewed on 20th November 2019
Aseco's avatar
Aseco

Very easy to use

It was quick and easy to set up

Reviewed on 4th September 2019
Katie 's avatar
Katie

Avoid if you want a branch service

The service in store is terrible, I have used the Norwich branch on a number of occasions. You can't deposit cash and there's always a massive queue and not enough staff actually serving . I went in today and there's staff just walking around chatting... Read more

The service in store is terrible, I have used the Norwich branch on a number of occasions. You can't deposit cash and there's always a massive queue and not enough staff actually serving . I went in today and there's staff just walking around chatting about what time they are going home and there's no attempt to serve customers waiting. I gave up after 15 mins wait just to deposit a cheque! This isn't a one of it's always the same!

Reviewed on 9th January 2019
Trevor Wiggett's avatar
Trevor Wiggett

Reply from Virgin Money

Hi Trevor, thanks for your feedback. So I can take a look into this can you email your details to reviewhelper@virginmoney.com? Thanks, Jane

Very easy way to get a lump sum

Found Virgin customer service 100% on ball with making my money work harder.

Reviewed on 7th January 2019
Lesley Featherstone's avatar
Lesley Featherstone

Best return

1.5% with access amongst best rates with access but could vary. Just hope it's not planned to reduce once you've invested.

Reviewed on 23rd December 2018
Graham Banks's avatar
Graham Banks

Served it's purpose for many years, and many more to come...

My easy access savings account has helped me through many different periods in my life, from saving to buy my home to now owning my own home. I also had a Help to Buy ISA before I purchased my properly, and I used the savings account to put in the... Read more

My easy access savings account has helped me through many different periods in my life, from saving to buy my home to now owning my own home. I also had a Help to Buy ISA before I purchased my properly, and I used the savings account to put in the rest of the money that was over the allowed deposit amount into the ISA. I now use the savings account to put aside any money that doesn't get used each month. The interest rates have always been the best around too!

Reviewed on 17th December 2018
Rhiann's avatar
Rhiann

Easy virgin

I found all the information I needed to choose an account very easy to understand.

Reviewed on 16th December 2018
hazelw's avatar
hazelw

Saving for holidays

The easy access savings account is perfect for saving for holidays. The bonus interest rate is one of the best and gives me even more money to spend on those little luxuries. When the bonus period is over, I open a new issue and start saving for the... Read more

The easy access savings account is perfect for saving for holidays. The bonus interest rate is one of the best and gives me even more money to spend on those little luxuries. When the bonus period is over, I open a new issue and start saving for the next holiday. It is also a great way to save for Christmas. I recommend Virgin Money to all my friends and family

Reviewed on 16th December 2018
Frank's avatar
Frank

Regular new accounts

Regular new accounts are presented with higher interest rates. It is so easy to move your money from one Virgin account to another and the interest rates for easy access must be some of the best available. The website is easy to use as well.

Reviewed on 15th December 2018
William Walker's avatar
William Walker

Virgin, accessible savings

I use Virgin Money for savings, a cash ISA and regular savings account. Access to accounts is readily available through the easy to use website. I can deposit, withdraw or transfer money to anywhere I choose with ease. Accounts are clearly defined on... Read more

I use Virgin Money for savings, a cash ISA and regular savings account. Access to accounts is readily available through the easy to use website. I can deposit, withdraw or transfer money to anywhere I choose with ease. Accounts are clearly defined on how interest is paid and with regard to withdrawals which may reduce interest rates. I believe that Virgin Money is competitive with most regular banking companies. Virgin Money has a great choice of accounts dependant on one's requirements.

Reviewed on 15th December 2018
Jonathan's avatar
Jonathan

Thumbs Up

Really like Virgin Bank. Easy to use, clear, user friendly website. Easy access to accounts but good security. Love the money lounges and the emails they send are actually interesting. Just wish they had a banking app.

Reviewed on 15th December 2018
Kirstie Campbell's avatar
Kirstie Campbell

Friendly and welcoming

Virginia money Lounge!! A great way to do banking!

Reviewed on 15th December 2018
Andy Wilcock's avatar
Andy Wilcock

Versatile Virrgin

Will definitely open a new account for savings 2019, after talking to one of your knowledgeable team with ease, no pressure

Reviewed on 15th December 2018
Linda McCaiium's avatar
Linda McCaiium

Excellent service

Although I use my account on-line, on the few occasions I have used the Help Line I have been very impressed with their help and assistance.... Read more

Although I use my account on-line, on the few occasions I have used the Help Line I have been very impressed with their help and assistance.
I also use the Virgin Money lounge in Eagle Place near Piccadilly Circus and it is so useful for meeting friends for a coffee.

Reviewed on 14th December 2018
Arline Jenkins's avatar
Arline Jenkins

New customer

My new on line account is excellent

Reviewed on 14th December 2018
Dave Leeds's avatar
Dave Leeds

Simple savings with added %

Good customer service either on line or in store

Reviewed on 14th December 2018
Driver's avatar
Driver