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Kent Reliance: Savings reviews

Name: Savings
Rating: 3.29 (45 reviews)

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3.29

Based on 45 reviews, last reviewed 14th Sep 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

27%

16%

47%

Latest highest rating:

5

Great for customers Great savings rates always on offer AND they have branches where you can go in and deal with them face to face. Reviewed on: 12th June 2026

Latest lowest rating:

1

Useless customer service call centre Call centre is less than useless. Agents clearly read off a prepared script. Regularly have to go away and check how to answer any question not on th... Read more Reviewed on: 14th September 2026

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About this product

Kent Reliance savings reviews can help you to find out more about life at Kent Reliance. How easy is it to contact Kent Reliance? And how friendly are they? Our Kent Reliance savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Kent Reliance Savings reviews (45)

Useless customer service call centre

Call centre is less than useless. Agents clearly read off a prepared script. Regularly have to go away and check how to answer any question not on their list. Currently subject to a data breach complaint. Reviewed on: 14th September 2026

Great for customers

Great savings rates always on offer AND they have branches where you can go in and deal with them face to face. Reviewed on: 12th June 2026

They acknowledge deposits within seconds and process...

They acknowledge deposits within seconds and process withdrawals with similar speed. Thanks! Reviewed on: 22nd January 2026

Tried to open 4 accounts for grandchildren.

Tried to open 4 accounts for grandchildren. The telephone customer service team whilst polite did not understand issues and were just reading off notes. Reviewed on: 20th December 2025

Appalling complaint resolutionI

Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they wanted more information they would contact me within four weeks, however they gave themselves eight weeks to give me a response. I have phoned but their customer service says it absolutely does nothing with complaints (?) I have to wait it out for a response. There is an email address given for 'if I need assistance'. I think the response time they give themselves is disgusting. I've had the account less then a year, this is my second complaint (received £50 for the first). I had an issue with another bank last week and they resolved it within 5 days. I'm thinking of closing this account. Absolutely would not recommend them. Date of experience: 24 January 2025 Reviewed on: 23rd February 2025

Abysmal customer services.

Abysmal customer services. Don't respond to emails. They agree to ring back but don't. secure messages unanswered. Worse customer services I have ever experienced. Reviewed on: 10th December 2024

Reduce by more than BOE rate cuts

Rates initially good. Then they start reducing by more than BOE cuts. Difficult to close account. Poor customer service. Will not use again. Reviewed on: 4th December 2024

Excellent customer service

The staff at Kent Reliance are always friendly and professional. They do all they can to resolve issues. Reviewed on: 24th August 2024

Good sensible Building Society.

Have held accounts with KR for several years. . They are easy to operate online. . The savings rates are usually there or thereabouts with the ever changing best buys tables. Reviewed on: 23rd August 2024

very good rate of interest

very good rate of interest and easy to deal with Reviewed on: 26th January 2024

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