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Kent Reliance: Savings reviews

Name: Savings
Rating: 2.49 (41 reviews)

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2.22

Based on 41 reviews, last reviewed 23rd Feb 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

24%

10%

17%

47%

Latest highest rating:

4

Excellent customer service The staff at Kent Reliance are always friendly and professional. They do all they can to resolve issues. Reviewed on: 24th August 2024

Latest lowest rating:

1

Appalling complaint resolutionI Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they w... Read more Reviewed on: 23rd February 2025

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Kent Reliance savings reviews can help you to find out more about life at Kent Reliance. How easy is it to contact Kent Reliance? And how friendly are they? Our Kent Reliance savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Kent Reliance Savings reviews (41)

Appalling complaint resolutionI

Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they wanted more information they would contact me within four weeks, however they gave themselves eight weeks to give me a response. I have phoned but their customer service says it absolutely does nothing with complaints (?) I have to wait it out for a response. There is an email address given for 'if I need assistance'. I think the response time they give themselves is disgusting. I've had the account less then a year, this is my second complaint (received £50 for the first). I had an issue with another bank last week and they resolved it within 5 days. I'm thinking of closing this account. Absolutely would not recommend them. Date of experience: 24 January 2025 Reviewed on: 23rd February 2025

Abysmal customer services.

Abysmal customer services. Don't respond to emails. They agree to ring back but don't. secure messages unanswered. Worse customer services I have ever experienced. Reviewed on: 10th December 2024

Reduce by more than BOE rate cuts

Rates initially good. Then they start reducing by more than BOE cuts. Difficult to close account. Poor customer service. Will not use again. Reviewed on: 4th December 2024

Excellent customer service

The staff at Kent Reliance are always friendly and professional. They do all they can to resolve issues. Reviewed on: 24th August 2024

Good sensible Building Society.

Have held accounts with KR for several years. . They are easy to operate online. . The savings rates are usually there or thereabouts with the ever changing best buys tables. Reviewed on: 23rd August 2024

very good rate of interest

very good rate of interest and easy to deal with Reviewed on: 26th January 2024

unReliance

Unfortunately have to leave this bad review about this company,but it would be fair. I read a lot of bad reviews and was still hopeful it's not gonna happen with me. We had a mortgage AIP with them , which took 7 days to get through, as it went to underwriters, as a specialist lender they are working with people like us, who has some adverse credit history in past. They knew all our circumstances, issued AIP, then went for a full mortgage offer, paid £500 for valuation, credit check, affordability is all good , we had couple of late payments in past , which are expiring in 5 (!!!) days and we have received a NO from them after 3 weeks of wasting our time and been advised to re-apply after these will expire, taking in account fact , that our house is not built until August this year, which is another 7-8 months to go, they couldn't even give an exception for that silly mistake which expires soon. I will definitely raise an appeal and if needed will reach to CEO and FCA, as this is unfair and we were overjudged. They saying about flexible approach on their website , but it's absolutely not flexible, as they asked us to accept higher fixed rate over longer period and we accepted it. if we wouldn't have small issues in past, we wouldnt got with Kent ever, but only because they are adverse specialists, we had to and didn't know they will get us picked for one small thing of returned DD, which was paid ON TIME later and didn't even cause any late payment. Other than that we fit into their criteria listed on the website + we have a stable income, been working in the same place for 12 years, we have a deposit, on existing mortgage in 7 years never missed a payment ever. e We are serious buyers with stable income well above average and we have a disabled child, who is desperately waiting for her own room in a new house and now I have so say "No" to her, because suddenly KR is becoming very picky around failed DD, so it's a massive let down from their side, especially after a long wait and they could do a small exception around those 5 days, especially house will be only ready in 7-8 months time. Reviewed on: 23rd January 2024

Not reliable

Sent documents two weeks ago not opened the account or returned documents very unprofessional Reviewed on: 5th October 2023

Good savings interest rate but....

Kent Reliance offers competitive fix term saving accounts. However, there is no way of knowing what is it that they actually do with our money. I would ask from a bank transparency regarding where they invest and Kent Reliance unfortunately does not do this. Unsure if I'd use them again. Reviewed on: 28th March 2023

Good interest rates, easy to deal with.

KR offer great savings accounts and are quick to improve rates when national interest rates go up. Also very easy to deal with on line. Reviewed on: 28th February 2023

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