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Kent Reliance: Savings reviews

Name: Savings
Rating: 2.49 (41 reviews)

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2.22

Based on 41 reviews, last reviewed 23rd Feb 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

24%

10%

17%

47%

Latest highest rating:

4

Excellent customer service The staff at Kent Reliance are always friendly and professional. They do all they can to resolve issues. Reviewed on: 24th August 2024

Latest lowest rating:

1

Appalling complaint resolutionI Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they w... Read more Reviewed on: 23rd February 2025

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Kent Reliance savings reviews can help you to find out more about life at Kent Reliance. How easy is it to contact Kent Reliance? And how friendly are they? Our Kent Reliance savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Kent Reliance Savings reviews (41)

Appalling complaint resolutionI

Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they wanted more information they would contact me within four weeks, however they gave themselves eight weeks to give me a response. I have phoned but their customer service says it absolutely does nothing with complaints (?) I have to wait it out for a response. There is an email address given for 'if I need assistance'. I think the re... Reviewed on: 23rd February 2025

Abysmal customer services.

Abysmal customer services. Don't respond to emails. They agree to ring back but don't. secure messages unanswered. Worse customer services I have ever experienced. Reviewed on: 10th December 2024

Reduce by more than BOE rate cuts

Rates initially good. Then they start reducing by more than BOE cuts. Difficult to close account. Poor customer service. Will not use again. Reviewed on: 4th December 2024

Excellent customer service

The staff at Kent Reliance are always friendly and professional. They do all they can to resolve issues. Reviewed on: 24th August 2024

Good sensible Building Society.

Have held accounts with KR for several years. . They are easy to operate online. . The savings rates are usually there or thereabouts with the ever changing best buys tables. Reviewed on: 23rd August 2024

very good rate of interest

very good rate of interest and easy to deal with Reviewed on: 26th January 2024

unReliance

Unfortunately have to leave this bad review about this company,but it would be fair. I read a lot of bad reviews and was still hopeful it's not gonna happen with me. We had a mortgage AIP with them , which took 7 days to get through, as it went to underwriters, as a specialist lender they are working with people like us, who has some adverse credit history in past. They knew all our circumstances, issued AIP, then went for a full mortgage offer, paid £500 for valuation, credit c... Reviewed on: 23rd January 2024

Not reliable

Sent documents two weeks ago not opened the account or returned documents very unprofessional Reviewed on: 5th October 2023

Good savings interest rate but....

Kent Reliance offers competitive fix term saving accounts. However, there is no way of knowing what is it that they actually do with our money. I would ask from a bank transparency regarding where they invest and Kent Reliance unfortunately does not do this. Unsure if I'd use them again. Reviewed on: 28th March 2023

Good interest rates, easy to deal with.

KR offer great savings accounts and are quick to improve rates when national interest rates go up. Also very easy to deal with on line. Reviewed on: 28th February 2023

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