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Kent Reliance: Savings reviews

Name: Savings
Rating: 3.29 (45 reviews)

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3.29

Based on 45 reviews, last reviewed 14th Sep 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

27%

16%

47%

Latest highest rating:

5

Great for customers Great savings rates always on offer AND they have branches where you can go in and deal with them face to face. Reviewed on: 12th June 2026

Latest lowest rating:

1

Useless customer service call centre Call centre is less than useless. Agents clearly read off a prepared script. Regularly have to go away and check how to answer any question not on th... Read more Reviewed on: 14th September 2026

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Kent Reliance savings reviews can help you to find out more about life at Kent Reliance. How easy is it to contact Kent Reliance? And how friendly are they? Our Kent Reliance savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Kent Reliance Savings reviews (45)

unReliance

Unfortunately have to leave this bad review about this company,but it would be fair. I read a lot of bad reviews and was still hopeful it's not gonna happen with me. We had a mortgage AIP with them , which took 7 days to get through, as it went to underwriters, as a specialist lender they are working with people like us, who has some adverse credit history in past. They knew all our circumstances, issued AIP, then went for a full mortgage offer, paid £500 for valuation, credit check, affordability is all good , we had couple of late payments in past , which are expiring in 5 (!!!) days and we have received a NO from them after 3 weeks of wasting our time and been advised to re-apply after these will expire, taking in account fact , that our house is not built until August this year, which is another 7-8 months to go, they couldn't even give an exception for that silly mistake which expires soon. I will definitely raise an appeal and if needed will reach to CEO and FCA, as this is unfair and we were overjudged. They saying about flexible approach on their website , but it's absolutely not flexible, as they asked us to accept higher fixed rate over longer period and we accepted it. if we wouldn't have small issues in past, we wouldnt got with Kent ever, but only because they are adverse specialists, we had to and didn't know they will get us picked for one small thing of returned DD, which was paid ON TIME later and didn't even cause any late payment. Other than that we fit into their criteria listed on the website + we have a stable income, been working in the same place for 12 years, we have a deposit, on existing mortgage in 7 years never missed a payment ever. e We are serious buyers with stable income well above average and we have a disabled child, who is desperately waiting for her own room in a new house and now I have so say "No" to her, because suddenly KR is becoming very picky around failed DD, so it's a massive let down from their side, especially after a long wait and they could do a small exception around those 5 days, especially house will be only ready in 7-8 months time. Reviewed on: 23rd January 2024

Not reliable

Sent documents two weeks ago not opened the account or returned documents very unprofessional Reviewed on: 5th October 2023

Good savings interest rate but....

Kent Reliance offers competitive fix term saving accounts. However, there is no way of knowing what is it that they actually do with our money. I would ask from a bank transparency regarding where they invest and Kent Reliance unfortunately does not do this. Unsure if I'd use them again. Reviewed on: 28th March 2023

Good interest rates, easy to deal with.

KR offer great savings accounts and are quick to improve rates when national interest rates go up. Also very easy to deal with on line. Reviewed on: 28th February 2023

Excellent customer service and rates

Call centre staff really help with any issues and market leading rates for savers Reviewed on: 23rd February 2023

unless customer service

Sent them some documents which they decided were not acceptable ,never returned them despite saying they would Reviewed on: 16th February 2023

Good rates and easy to contact

Good customer service and support Reviewed on: 18th January 2023

I have had good savings experiences

I have been saving with Kent Reliance for quite some time now. Looking at other reviews, I agree it is irritating when you cannot understand what the agent says and that has been my experience also. However, I have found agents to be very helpful and professional. I have followed up telephone conversations with confirmatory online messages. I am very happy with how my accounts are run online, especially the speed of withdrawals. As an example, I can transfer money from a savings account to my bank in a couple of hours, which is very efficient. Thank you. Reviewed on: 28th December 2022

Totally hopeless bank

Impossible to contact by phone without hours wait, and when they finally answer they can't help with the simplest transaction. Secure messages get answered eventually, promises are made but nothing happens. Very worrying bank. Seem to be completely unable to function at the moment. Reviewed on: 16th December 2022

No customer service

Trying to contact by phone, asked to wait 32 in the line - life is too short... but how else... no secure email, page to join online banking does not go anywhere... they have my money and I cannot access it! Reviewed on: 1st December 2022

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