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Kent Reliance: Savings reviews

Name: Savings
Rating: 3.57 (44 reviews)

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3.57

Based on 44 reviews, last reviewed 12th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

27%

16%

45%

Latest highest rating:

5

Great for customers Great savings rates always on offer AND they have branches where you can go in and deal with them face to face. Reviewed on: 12th June 2026

Latest lowest rating:

1

Tried to open 4 accounts for grandchildren. Tried to open 4 accounts for grandchildren. The telephone customer service team whilst polite did not understand issues and were just reading off note... Read more Reviewed on: 20th December 2025

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About this product

Kent Reliance savings reviews can help you to find out more about life at Kent Reliance. How easy is it to contact Kent Reliance? And how friendly are they? Our Kent Reliance savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Kent Reliance Savings reviews (44)

Not reliable

Sent documents two weeks ago not opened the account or returned documents very unprofessional Reviewed on: 5th October 2023

Good savings interest rate but....

Kent Reliance offers competitive fix term saving accounts. However, there is no way of knowing what is it that they actually do with our money. I would ask from a bank transparency regarding where they invest and Kent Reliance unfortunately does not do this. Unsure if I'd use them again. Reviewed on: 28th March 2023

Good interest rates, easy to deal with.

KR offer great savings accounts and are quick to improve rates when national interest rates go up. Also very easy to deal with on line. Reviewed on: 28th February 2023

Excellent customer service and rates

Call centre staff really help with any issues and market leading rates for savers Reviewed on: 23rd February 2023

unless customer service

Sent them some documents which they decided were not acceptable ,never returned them despite saying they would Reviewed on: 16th February 2023

Good rates and easy to contact

Good customer service and support Reviewed on: 18th January 2023

I have had good savings experiences

I have been saving with Kent Reliance for quite some time now. Looking at other reviews, I agree it is irritating when you cannot understand what the agent says and that has been my experience also. However, I have found agents to be very helpful and professional. I have followed up telephone conversations with confirmatory online messages. I am very happy with how my accounts are run online, especially the speed of withdrawals. As an example, I can transfer money from a savings account to my bank in a couple of hours, which is very efficient. Thank you. Reviewed on: 28th December 2022

Totally hopeless bank

Impossible to contact by phone without hours wait, and when they finally answer they can't help with the simplest transaction. Secure messages get answered eventually, promises are made but nothing happens. Very worrying bank. Seem to be completely unable to function at the moment. Reviewed on: 16th December 2022

No customer service

Trying to contact by phone, asked to wait 32 in the line - life is too short... but how else... no secure email, page to join online banking does not go anywhere... they have my money and I cannot access it! Reviewed on: 1st December 2022

Long time to answer calls

Extremely dissatisfied, over the last month I have had to wait to transfer money to my nominated account, being told: 61st in the queue, 52nd the queue and it goes on, very unsatisfactory Reviewed on: 29th November 2022

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