Slow and really not bothered

I asked to withdraw some of my savings - asked for on the Wednesday there was a bank holiday Monday but did not receive the money in my bank until the Tuesday, nearly a week to get my savings out! The explanation I was given it was to make customers thin Read more

I asked to withdraw some of my savings - asked for on the Wednesday there was a bank holiday Monday but did not receive the money in my bank until the Tuesday, nearly a week to get my savings out! The explanation I was given it was to make customers think if they really needed their money out and the financial viability of the organisation - really?? This week was promised a faster payment on the telephone but was sent an email the next again day saying it wouldn't be done - due to staff training! I wasn't asking for a loan, I needed my own savings in a hurry!
Sloooooooooowwwwww - not meeting customers needs who need their money imminently.

Reviewed on 23rd September 2022

Eileen Ferguson

Helping me save for important things over the years.

Very helpful, friendly and efficient. Helped out some years ago with a loan at short notice when it was a sudden unexpected expenditure.

Reviewed on 27th August 2021

Nicola Read

Great service and easy to save

before saving with capital credit union I could not save this way my savings are separate out of sight meaning I am able to build that nest egg everyone has always talked about.

Reviewed on 16th August 2021

J Mcvay

Great customer service - even in lockdown!

I joined the credit union during lockdown and the whole process was really simple. Everyone I was in contact with was brilliant - so helpful even though they were working under difficult circumstances. The communication from Capital is also great - just e Read more

I joined the credit union during lockdown and the whole process was really simple. Everyone I was in contact with was brilliant - so helpful even though they were working under difficult circumstances. The communication from Capital is also great - just enough to feel informed but not overwhelmed. I’ve already been recommending them to my friends.

Reviewed on 6th August 2021

Laura H

great customer service always happy to help.

a pleasure to talk with the staff I have always had a friendly voice at the end of the phone nothing is ever an issue with the team.

Reviewed on 3rd August 2021

c graham

Great way to save

A friend said about the capital credit union, glad he did it’s a great way to save money. I wish I’d joined earlier

Reviewed on 30th July 2021

Colin

Great Way to Save

Never had any issues, great support, friendly staff. Not only do I now have savings, I have used Capital Credit for loans which in turn have boosted my credit rating. During a hard financial period I was given great advice and was able to sort things out.

Reviewed on 27th July 2021

Kasey McGarry

Have been happy with Capital Credit Union for the many years I have been a member

Quick response and assistance when required

Reviewed on 14th July 2021

Graham Scott

Brilliant

Been with them years now never have i ever had any problems

Reviewed on 12th July 2021

Leeann

Easy to Save.

I have saved with Capital Credit Union for years. I don't miss the money as it comes out of my bank account at source. When I wish to withdraw funds, it is hassle free and money in my bank account very quickly.

Reviewed on 11th July 2021

Linda McFadyen

Simply the best

I joined CCU after getting into financial difficulties. Since then my finances have settled down and I now feel in control of my money. Although I don't really need my CCU account anymore, if is like my safety blanket and reminds me how easy it can be t Read more

I joined CCU after getting into financial difficulties. Since then my finances have settled down and I now feel in control of my money. Although I don't really need my CCU account anymore, if is like my safety blanket and reminds me how easy it can be to get in to trouble if I don't take care.

Reviewed on 11th July 2021

Lynne Woodman

Great company

Only way i had ever managed to save makes this company tops for me . Now i have savings getting a loan is so easy dealing with them they are allways very efficient

Reviewed on 11th July 2021

Paul Robertson

Savings

Friendly helpful staff, no matter how small your savings pot. Encoluraging all ages to save.

Reviewed on 10th July 2021

Donna Urquhart

Great Team

Over many years working for Lothinan Buses, Capital made a real difference to their members

Reviewed on 9th July 2021

Jim Dixon

Very friendly service

Always available to answer any queries

Reviewed on 9th July 2021

Lynn

Saving to borrow!

To be able to increase my savings while borrowing at low-low interest is a godsend for someone on State Pension.

Reviewed on 9th July 2021

John Fitzpatrick

Easy to use savings account

Capital credit unions savings account is easy to use and very user friendly. You can chose any amount to be put in on any given day and it can be changed any time you wish

Reviewed on 7th July 2021

Jamie

Great company.

As a customer with a TBI i find Capitol Credit Union couldn't be more understanding if i struggle to communicate, they're super friendly and really put me at easy...... cant recommend them enough.

Reviewed on 7th July 2021

Gary

Savings

Savings come off my salary so hardly notice.the security of hsvingcsavings have improved my mental health. Have access to loan if required which is comforting to know. Ifvibwas not a member would not have savings as not disciplined enough to save differen Read more

Savings come off my salary so hardly notice.the security of hsvingcsavings have improved my mental health. Have access to loan if required which is comforting to know. Ifvibwas not a member would not have savings as not disciplined enough to save differentlyl

Reviewed on 7th July 2021

Caroline Johnston

Freindly, efficient and human business.

Member for around thirty years now and have been delighted with the level of service and support Capital Credit Union have always provided and still do.

Reviewed on 6th July 2021

Ian Currie