Newbury Building Society Savings Reviews

Easy as falling off a log.

New on line savings account needed Newburys welcome saving account offered a good rate so job done.

Howerd WilkinsLevel 1

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Prompt and efficient

Opening a new savings account with them was seamless. Even when there was a query that needed sorting this was achieved promptly and efficiently.

boxcatLevel 1

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Speedy and simple Account Opening

Opened my first savings account with The Newbury this week. Attracted by a competitive interest rate but the simple, straightforward and helpful approach made for a smooth first contact.

Ossie RawstorneLevel 1

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New Customer

Helpful friendly service with knowlegable colleagues

Peter JacksonLevel 1

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New Customer

Helpful friendly service with knowlegable colleagues

Peter JacksonLevel 1

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Transferring funds to ISA

Transferred funds only for them to be returned as had to re-register ISA and fill out manual form. There is nothing on the website to say that and not sure the reason if the account is open and active.

Alison Green Level 1

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Very welcoming

The gentleman who dealt with me was very friendly, welcoming and extremely helpful in ensuring I opened up the correct savings account for my needs.

RachelLevel 1

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Easy to open account

Compared to some banks, that will remain nameless, it was very easy and quick to open account. Friendly and efficient service and they even wished my father a happy birthday!

twyford_tutorLevel 1

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Friendly, professional speedy service

Received professional speedy service and opened a new savings account, I only called in to deposit funds into another account and wanted further advice on savings. I did not even have an appointment and was lucky to see someone at that time, great...

Received professional speedy service and opened a new savings account, I only called in to deposit funds into another account and wanted further advice on savings. I did not even have an appointment and was lucky to see someone at that time, great customer service, many thanks!

Nicola TLevel 1

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Fast ,friendly and efficient.

I opened a new savings account after being shown the best options for my personal situation. The young lady was very professional. The account was opened quickly and passbook arrived the following day .

PLevel 1

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Advice on opening a new account

I called into NBS in Wokingham for advice on opening an account. Holly was friendly and professional, encouraging but not ‘pushy’. She explained everything I needed to know, without rushing, and I opened an initial account. I came away with plenty of i...

I called into NBS in Wokingham for advice on opening an account. Holly was friendly and professional, encouraging but not ‘pushy’. She explained everything I needed to know, without rushing, and I opened an initial account. I came away with plenty of information about savings accounts.

Gillian GatehouseLevel 1

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First contact with the Society

Gillian Fry was very courteous and professional - a pleasure to deal with. The whole business of opening two accounts was handled efficiently but without any feeling of undue haste. Everything was well explained, noting that I had done some web...

Gillian Fry was very courteous and professional - a pleasure to deal with. The whole business of opening two accounts was handled efficiently but without any feeling of undue haste. Everything was well explained, noting that I had done some web research so things weren't laboured for the sake of going through a checklist.
My only small criticism is that sitting on the public side of the reception desk gave me nowhere to put my feet and knees, meaning a somewhat uncomfortable sideways posture throughout.

R BirdLevel 1

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Excellent, friendly service - thank you.

Staff were welcoming and helpful. Time was spent with me to make sure I had the right savings account.

Claire FraserLevel 1

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Friendly, local service

Lovely, helpful advisers explained everything clearly and made it very easy to open an account.

KLevel 1

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With draw funds into a cheque

With my existing account the limit was £3.000 and needed to deposit an other £3.000 in cash, so was advised to open another account, that was done and new pass book, was sent to my home, when back and then received my cheque to give to my ...

With my existing account the limit was £3.000 and needed to deposit an other £3.000 in cash, so was advised to open another account, that was done and new pass book, was sent to my home, when back and then received my cheque to give to my solicitor, all when we'll and on time.

John elwoodLevel 1

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Simple process, mostly very clear and efficient

The online application process was mostly simple and clear. The process asks for the account to have interest paid to, and then states that this is the account that the opening balance will be taken from. So I aborted the application, moved the money...

The online application process was mostly simple and clear. The process asks for the account to have interest paid to, and then states that this is the account that the opening balance will be taken from. So I aborted the application, moved the money to the saved into my current account and then re-applied. The application was fine and I received emails and letters confirming that the account was open. But no money was transferred from my nominated account. After checking with support via the website I was told this did not happen automatically and I had to do a manual transfer (which I did). The clarity of the website wording on application needs to be reviewed. Other than that, highly recommended.

PaulLevel 1

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My latest transaction was just to transfer some cash to a bank account last evening. It did not go through immediately but has transferred this morning.

Quite straight forward as usual, thank you.

Colin MilsomLevel 1

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Quick, easy and informative

I was able to open an account the same day of asking. Easy and quick to do with good service.

MarianneLevel 1

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Nice and friendly

Quite easy to open an account, though the forms are not as clear as they could be (good communications though). It is a little irritating if using the chrome browser in that chrome thinks that the passcode characters are saveable passwords.

PaulLevel 1

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Great customer service

I popped in to speak to a member of staff about opening up a savings account and I had managed to actually open one on the same day. I had been expecting to have to go home and get some more information for them but they didn’t need all the jargon t...

I popped in to speak to a member of staff about opening up a savings account and I had managed to actually open one on the same day. I had been expecting to have to go home and get some more information for them but they didn’t need all the jargon that I thought they would need. Super happy with the service in the Thatcham branch.

Mrs HLevel 1

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