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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7512 reviews)

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4.86

Based on 7,512 reviews, last reviewed 2nd May 2025

25% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Hungerford branch service When I was able to get through on the phone the service was very good and an appointment was made very quickly and at a good time for me . The young l... Read more Reviewed on: 2nd May 2025

Latest lowest rating:

1

NatWest app won't pay in Can't access online to put money into my new accounts Reviewed on: 1st May 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (7512)

Hungerford branch service

When I was able to get through on the phone the service was very good and an appointment was made very quickly and at a good time for me . The young lady who helped me was very patient and recommended just the ISA that I required. The only thing that was slightly annoying was the 14 minute wait for the phone to be answered. But I cannot fault the politeness and the professionalism of the adviser Reviewed on: 2nd May 2025

NatWest app won't pay in

Can't access online to put money into my new accounts Reviewed on: 1st May 2025

A bank where you communicate with people.

I've always found the staff to be very helpful, but more importantly you communicate with people rather than bots or automated systems. There are no frustrations of dealing with machines who don't understand your problem and give unhelpful nonesense responses or simply terminate the 'conversation'. Reviewed on: 28th April 2025

Reply from Newbury Building Society Hi thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th April 2025

Excellent experience at the Winchester branch.

We had an excellent customer experience in the Winchester branch on two occasions opening savings accounts as new customers. Really welcoming, informative and patient branch manager who talked everything through with us without pressure. Excellent telephone support when there were difficulties accessing emailed passcodes. Apart from the frustration of multiple codes appearing online and not being accepted, we felt we were always in safe hands with immediate human responses and no delays, or automated robot morons which has been our experience elsewhere. We are very pleased to be Newbury customers. Reviewed on: 26th April 2025

Reply from Newbury Building Society Hi Marie, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Winchester branch team, who will be so pleased to hear them. Response date: 28th April 2025

Change of accounts

I was very pleased with how Valiska explained how to change my accounts, and how she dealt with the process so efficiently. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Nigel, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vasilka, who will be so pleased to hear them. Response date: 28th April 2025

Alton Branch

Friendly and very welcoming. Overall good communication throughout and professional service. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Steve, we really appreciate you for taking the time to leave us a review. We will be sure to share your comments with our Alton branch, who will be so pleased to hear them. Response date: 25th April 2025

The service at the Winchester Branch was fantastic...

The service at the Winchester Branch was fantastic - helping us choose the best ways for us to invest some savings given our circumstances. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Doug, thank you for taking the time to leave us a review. We will be sure to share your comments with our Winchester branch, who will be so pleased to hear them. Response date: 25th April 2025

Recommend for online savings

Good customer service and process was efficient and simple to open new online account. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Brian, thank you for taking the time to leave us a review. We're really glad you had a positive experience with us. Response date: 25th April 2025

Staff very helpful and friendly in opening a new acc...

Staff very helpful and friendly in opening a new account and arranging transfers. Dealt with quickly. Like that you still get a passbook and branches available to do transactions. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Gill, we appreciate you taking the time to leave us a review. We're glad you had a positive experience with us. Response date: 25th April 2025

The truth, the whole truth and nothing but the truth!

Everything was done very quickly and without a problem. The ladies in the Hungerford office were very knowledgeable and pleasant. Reviewed on: 24th April 2025

Reply from Newbury Building Society Hi Anthony, thank you for taking the time to leave us a review. We will be sure to share your comments with our Hungerford branch, who will be so pleased to hear them. Response date: 25th April 2025

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