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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8671 reviews)

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4.89

Based on 8,671 reviews, last reviewed 18th Feb 2026

34% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I save with Newbury for two main reasons. I save with Newbury for two main reasons. 1. They pay very competitive interest rates and 2. Most importantly you can deal and speak with people, not ... Read more Reviewed on: 18th February 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8671)

I save with Newbury for two main reasons.

I save with Newbury for two main reasons. 1. They pay very competitive interest rates and 2. Most importantly you can deal and speak with people, not automated chatbots. You can readily get answers to your particular issue not a standardised and irrelevant response from a machine. This makes dealing with Newbury so much easier and quicker and so much less frustrating. Reviewed on: 18th February 2026

Reply from Newbury Building Society Hi Michael, thank you so much for your review. We pride ourselves on the service we provide so it's nice to hear it's making an impact. Response date: 18th February 2026

I recently opened a savings account and had a few qu...

I recently opened a savings account and had a few questions for the staff. They were extremely helpful, very professional and explained everything very clearly. Highly recommend the Didcot branch. Reviewed on: 18th February 2026

Reply from Newbury Building Society Good afternoon Tina, thank you for your kind words. We really appreciate you taking the time to leave such lovely feedback. Response date: 18th February 2026

Very friendly and helpful staff at the Thatcham office.

Very friendly and helpful staff at the Thatcham office. Reviewed on: 13th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Peter - we appreciate it. Response date: 13th February 2026

Going above and beyond

Every time i go into Abingdon branch i’m met with a friendly smile, the colleagues are interested in how i am and they always recommend how to best save, an excellent building society Reviewed on: 12th February 2026

Reply from Newbury Building Society Hi Andy, thank you for taking the time to leave feedback and for your kind words, the team at Abingdon will be so pleased to read them! Response date: 13th February 2026

The lady who dealt with my enquiry was very helpful...

The lady who dealt with my enquiry was very helpful and friendly. Reviewed on: 11th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Karla - much appreciated. Response date: 13th February 2026

Opened a new account.

Opened a new account. I was told I should normally have made an appointment first but the staff were accommodating and helped me straight away. Reviewed on: 7th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it Response date: 9th February 2026

Didcot branch

I called in to the Didcot branch to move some money into an ISA, the process was straightforward and dealt with in a very professional way, it's always a pleasure to deal face to face with someone. Reviewed on: 6th February 2026

Reply from Newbury Building Society Hi Steve, thank you for your feedback! We have shared it with our Didcot branch team, who were so happy to hear it. Response date: 6th February 2026

Great society

Great society with friendly very experienced staff with great service Reviewed on: 5th February 2026

Reply from Newbury Building Society Thank you so much for your feedback, we really appreciate your kind words. Response date: 6th February 2026

Advice for people using Power of Attorneys

I act for my elderly cousin using a registered Power of Attorney. I live in Australia most of the time and Vess, a Customer Service Adviser at the Didcot branch, has gone out of her way to help me manage six different accounts. Taking into account an eleven hour time difference Vess has always responded to my emails or messages left by the following day. Reviewed on: 3rd February 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words, we really appreciate it and will be sure to share your comments with Vess, who will be so pleased to read them. thank you Response date: 3rd February 2026

I cannot fault it.

I cannot fault it. A caring organisation that looks after its members and communities. Reviewed on: 30th January 2026

Reply from Newbury Building Society Hi Rob, thank you very much for your kind words. We really appreciate your feedback. Response date: 3rd February 2026

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