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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8757 reviews)

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4.89

Based on 8,757 reviews, last reviewed 13th Jul 2026

28% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

The friendly, fair, mutual building society. Branch is open all day Mon-Fri & Sat morn; Staff are friendly and helpful; you get any share of bonuses regardless of which account you have; its easy... Read more Reviewed on: 13th July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8757)

The friendly, fair, mutual building society.

Branch is open all day Mon-Fri & Sat morn; Staff are friendly and helpful; you get any share of bonuses regardless of which account you have; its easy to transfer to a nominated account; you get a account book for your savings not a card. Reviewed on: 13th July 2026

Helpful staff in branch.

Helpful staff in branch. Explained products that I didn't now about but were better for me Reviewed on: 12th July 2026

Always friendly and helpful never disappointed with...

Always friendly and helpful never disappointed with the service I have received . I regularly visit my branch as my pension is paid into my account excellent people in Didcot would recommend this branch Reviewed on: 5th July 2026

Reply from Newbury Building Society Thank you for you kind words Pamela, we really appreciate you taking the time to leave this feedback. Response date: 7th July 2026

Obtain customers' consent in advance!

Having made an appointment to open a specific cash ISA bond, my wife and I were initially kept waiting by two colleagues talking to each other. When called in, one of these introduced herself as Dorothy and started to follow a script, telling us our meeting could take up to one hour. The other colleague stayed, saying she needed to observe Dorothy. She never introduced herself, nor did she check at any point whether we were happy to be part of this internal exercise. Dorothy then proceeded to tell us everything about Newbury Building Society and how it works. This was totally unnecessary as we have both been members for several years. When we pointed this out and challenged the need for this lengthy process, the unidentified colleague got very annoyed and eventually stopped the process, sending in a different colleague, Bridget, to open the account with us. Bridget did her usual competent, efficient and pleasant job, and the whole thing was over in less than 30 minutes. As usual, we have nothing but praise for Bridget who, together with Samantha, are the shining lights of the Abingdon branch, always doing a great job. We also have no criticism of Dorothy who remained friendly throughout and was clearly just following orders. However, if you need to observe a colleague during a routine transaction, we suggest that you a) tell customers about it when they make the appointment and check they are willing to be part of this exercise, b) re-check on the day that they are happy to cooperate, and c) introduce all colleagues involved. This cannot have been a pleasant experience for Dorothy, nor was it for us. We do not live in Abingdon, and any trip to the Abingdon branch is a half-hour journey for us. As a result, we tend to bundle all our activities in Abingdon on that day, trying to achieve as much as possible. This is why we are always grateful that Samantha and Bridget are so efficient. Reviewed on: 4th July 2026

Reply from Newbury Building Society Thank you for taking the time to share your feedback. I am sorry that your appointment did not begin in the way you expected and that the purpose of the observation exercise was not clearly explained or agreed with beforehand. Your comments regarding obtaining customer consent, confirming willingness to participate on the day, and introducing all colleagues involved are valid and will be shared with the relevant colleague. I am pleased to hear that Bridget was able to assist you efficiently and that Dorothy remained friendly throughout. Thank you also for your kind comments about Samantha and the wider team. We appreciate your longstanding membership and value the feedback you have provided to help us improve our customer experience. Response date: 7th July 2026

Had a few hic-cups trying to start an ISA online, ma...

Had a few hic-cups trying to start an ISA online, mainly my lack of technical knowledge. This was all resolved in Thatcham branch by Megan Reviewed on: 3rd July 2026

Reply from Newbury Building Society Good afternoon Harvey, thank you for sharing your feedback. We will be sure to share this with Megan, who will be so pleased. Response date: 3rd July 2026

Savings Account

I met Paula Jones yesterday and she was very informative, helpful and friendly Reviewed on: 26th June 2026

Reply from Newbury Building Society Hi Isabel, thank you for your feedback! We will be sure to share this with Paula who will be delighted to hear it. Response date: 26th June 2026

Friendly, efficient staff, savings rates were excell...

Friendly, efficient staff, savings rates were excellent too Reviewed on: 26th June 2026

Reply from Newbury Building Society Thank you so much for your feedback. We really appreciate your kind words. Response date: 26th June 2026

Excellent customer service

Bought a one year ISA cash bond as an existing customer (for more than 30 years) all done very efficiently but still took 30 mins. The manager dealing with me was very efficient effective and personable with good customer facing skills Reviewed on: 26th June 2026

Reply from Newbury Building Society Thank you so much for your kind words, we really appreciate you taking the time to leave feedback. Response date: 26th June 2026

Changing accounts.

I asked about account with higher interest and was immediately helped - all very quick and efficient Reviewed on: 23rd June 2026

Reply from Newbury Building Society Hi Julie, thank you so much for your kind words. We really appreciate you taking the time to leave feedback. Response date: 25th June 2026

Very helpful ladies in the branch who helped me make...

Very helpful ladies in the branch who helped me make an appointment then an excellent amount of advise whilst at appointment Reviewed on: 22nd June 2026

Reply from Newbury Building Society Hi Kari, thank you so much for taking the time to leave feedback. We really appreciate your kind words. Response date: 25th June 2026

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