friendly efficient and able.

immediate assistance and a friendly face from all staff. efficient opening account and answering all queries.

Reviewed on 25th January 2022

Verified Member

Did what I wanted quickly and easily.

Went in to change my account from an instant premium to an existing member account, this was done very easily and quickly.

Reviewed on 24th January 2022

Verified Member

easy good service

easy good service not hard to follow

Reviewed on 22nd January 2022

Verified Member

Excellent

Very polite and knowledgeable customer adviser

Reviewed on 21st January 2022

Verified Member

Opening an Instant Premium savings account.

I was easily able to open the account and I now have a passbook and all documentation in a few days. One issue is that the whole process , for some reason, could not be handled by your Hungerford Branch but had to be referred to Thatcham which seemed... Read more

I was easily able to open the account and I now have a passbook and all documentation in a few days. One issue is that the whole process , for some reason, could not be handled by your Hungerford Branch but had to be referred to Thatcham which seemed to be an unnecessary complication.

Reviewed on 21st January 2022

Verified Member

Great mask to mask service

My wife and I went in to switch accounts , straightforward and well explained

Reviewed on 21st January 2022

Verified Member

opening Member's account

Thank you for phoning to remind me I was eligible to open a Memer's account. The process to do so online was very easy

Reviewed on 21st January 2022

Verified Member

Personal Service

It’s makes a lovely change to receive a call explaining that you are now eligible to open an account with a higher interest rate! Handled swiftly and professionally. That’s super customer service. Thank you.

Reviewed on 21st January 2022

Verified Member

A positive and friendly experience

Ken was the advisor I met to open my Welcome to Newbury account at the Basingstoke branch. He was very helpful and carefully took me through all the information I needed and also had a really nice friendly approach. I have had no problems since and... Read more

Ken was the advisor I met to open my Welcome to Newbury account at the Basingstoke branch. He was very helpful and carefully took me through all the information I needed and also had a really nice friendly approach. I have had no problems since and have now got my pass book and am able to manage the account on line. Overall a positive experience.

Reviewed on 21st January 2022

Verified Member

Very helpful

Thank you to Paula Wheeler at Hungerford. Updated my saving account and advised on opening a joint account with my husband

Reviewed on 21st January 2022

Verified Member

Quick, efficient service

Opened additional account online. Simple process with account opened quickly.

Reviewed on 21st January 2022

Verified Member

Friendly and helpful

Went to branch on Saturday and spoke with Daisy and arranged a telephone appointment for today (Monday). Very efficient sorted out all my requirements on my saving accounts. Thank you

Reviewed on 17th January 2022

Verified Member

So easy

After a very frustrating time trying to get what I wanted from other building societies, Newbury provided it exactly and it was all done and dusted within 20 mins. Would definitely recommend them over the others.

Reviewed on 17th January 2022

Verified Member

Easy setup and super friendly environment!

Cassie helped me open a Welcome to Newbury savings account and was excellent. She explained everything very well and was incredibly friendly and chatty. Could not have asked for a better experience.

Reviewed on 16th January 2022

Verified Member

Help with existing account.

The young man spent a lot of time helping us get what we wanted..As always very polite. It's nice not to be rushed..It's always a pleasure when we go to the building society as the staff are so. Helpful & pleasant.

Reviewed on 15th January 2022

Verified Member

Friendly people

Very helpful when I went in to open account

Reviewed on 14th January 2022

Verified Member

Very swift and helpful

Opening new accounts was very quick and straightforward. Very well explained. Excellent customer service.

Reviewed on 14th January 2022

Verified Member

Process was relatively simple

Staff were very friendly and knowledgeable.

Reviewed on 14th January 2022

Verified Member

A joy to deal with

Couldn't recommend more stars as we are now out of Newbury area, but certainly would if things change. Glad we 'got on board' before change of postcode areas. Account is easy to understand and set up.

Reviewed on 14th January 2022

Verified Member

Excellent service

I completed my application form, sent it off and received my passbook 2 days later. Excellent and friendly service.

Reviewed on 14th January 2022

Verified Member