Money insafe hands

No waiting, a smile, a pleasant experience

Reviewed on 24th September 2021

Verified Member

Opening a joint savings account

The savings account was relatively easy to open, but despite both being existing customers, the process took a long time.

Reviewed on 24th September 2021

Verified Member

Helpful and comprehensive advice.

Very thorough and detailed explanations.

Reviewed on 24th September 2021

Verified Member

Easy and hassle free

Opening a new account online with the Newbury Building Society was easy and very straight forward. I always like dealing with the Newbury.

Reviewed on 24th September 2021

Verified Member

Willing to call me instead of having a long e-mail discussion

Kudos to the woman who had the sense to call me when others were sending e-mails that didn't actually answer the questions I was asking. A quick discussion, followed by a clear and sympathetic approach to fixing things was much appreciated. I'm just... Read more

Kudos to the woman who had the sense to call me when others were sending e-mails that didn't actually answer the questions I was asking. A quick discussion, followed by a clear and sympathetic approach to fixing things was much appreciated. I'm just sorry I have forgotten her name - she did really well in taking the steam out of the situation.

Reviewed on 24th September 2021

Verified Member

Very helpful staff

On opening a new account in the Thatcham Office the staff were very helpful, courteous and friendly and dealt with my new account in a very professional and efficient way. They are indeed a credit to the Newbury Building Society

Reviewed on 17th September 2021

Verified Member

Knowledgeable, professional yet friendly staff

I was asked what I wanted the account for and was advised accordingly which was prefect for my needs

Reviewed on 17th September 2021

Verified Member

Gladys in the Basingstoke branch

Gladys was fantastic and helped my family and I make decisions for my savings. She was very friendly and made sure I was aware and comfortable with everything that was happening.

Reviewed on 13th September 2021

Verified Member

Home Saver

Great Review from Paula Wheeler, amazing service as always!

Reviewed on 10th September 2021

Verified Member

Friendly and local

You have been so useful during lockdown, helping me to set up our online accounts. I feel safe with you and I like dealing with local understanding people. I have never had to wait for ages, get passed round, listen to endless music and messages,... Read more

You have been so useful during lockdown, helping me to set up our online accounts. I feel safe with you and I like dealing with local understanding people. I have never had to wait for ages, get passed round, listen to endless music and messages, explain the whole thing several times while someone tries to sell me something I dont want -which makes a lovely change.

Reviewed on 10th September 2021

Verified Member

Explained very well

All handled very efficiently and process explained well, made to feel welcomed and a valued new customer.

Reviewed on 10th September 2021

Verified Member

Opening up a new account

The manager was extremely helpful and made the process very easy to understand and to complete quickly. Highly recommend to others

Reviewed on 10th September 2021

Verified Member

Savings

Cassie Newman explained everything and is a credit to the Newbury

Reviewed on 6th September 2021

Verified Member

Excellent service.

Very informative about what Newbery Building Society had to offer and extremely helpful staff.

Reviewed on 4th September 2021

Verified Member

Hassle Free Process

I was pleased to find a BS with a fully online application process. It was easy to register for an account and online services. Smooth and effortless. My only suggestion for future enhancement, although this is perhaps unrelated, is the use of a 2nd... Read more

I was pleased to find a BS with a fully online application process. It was easy to register for an account and online services. Smooth and effortless. My only suggestion for future enhancement, although this is perhaps unrelated, is the use of a 2nd factor as part of the log-on process for the online account.

Reviewed on 3rd September 2021

Verified Member

Slow processes & communications

I opened a new Homesaver account on Sunday, 22 Aug via the on-line app. The communication advised that the NBS would need to review & complete the application, advise if any further information was required and send a secure message when this was... Read more

I opened a new Homesaver account on Sunday, 22 Aug via the on-line app. The communication advised that the NBS would need to review & complete the application, advise if any further information was required and send a secure message when this was complete. On Monday, 23 Aug as the new account was showing on-line but having received no communication I decided to try to pay an initial deposit into the account; this worked OK. It was not until Thursday, 26 Aug that a secure message was sent regarding the account having been set up. To date nothing has been received by post. As a comparison, I set up a new account with another building society on the same day. That account was confirmed as up & running the same day and I received new account information by post on Weds.

Reviewed on 3rd September 2021

Verified Member

What a great experience

Having booked an appointment to open an account I was welcomed by name with a friendly smile, and took a seat in a comfortable chair in the bright, clean Alton branch. Opening the account was a pleasant, easy, unrushed yet not slow experience as when... Read more

Having booked an appointment to open an account I was welcomed by name with a friendly smile, and took a seat in a comfortable chair in the bright, clean Alton branch. Opening the account was a pleasant, easy, unrushed yet not slow experience as when went through the various formalities in turn. As a customer experience it was amongst the best I have had, and I remarked at the time on how positively it compared to experiences elsewhere with some of the major banks. I left the branch feeling that my decision to open an account was fully vindicated, on the grounds of customer service alone, and the visit seemed to bode well for the future.

Reviewed on 2nd September 2021

Verified Member

A very pleasant experience

The staff at the Abingdon NBS were friendly and respectful, they took their time to explain everything to me.

Reviewed on 28th August 2021

Verified Member

Very helpful staff and excellent customer service

From my first phone call to the Newbury Building Society, which was answered by an actual person, actually at the branch, everything was very straightforward. I needed to contact someone four times over setting up accounts and going online. Each... Read more

From my first phone call to the Newbury Building Society, which was answered by an actual person, actually at the branch, everything was very straightforward. I needed to contact someone four times over setting up accounts and going online. Each call, there was very little wait time, I got to speak to a person without going through machines and the staff were patient and helpful. I couldn't recommend them highly enough. Why can't everything be this easy these days!

Reviewed on 23rd August 2021

Verified Member

Visit to new Abingdon branch

We really liked the new premises in Abingdon. Front of house staff were welcoming and friendly. Catherine, our advisor, was great and made this visit a really good experience. Would definitely recommend to friends and family.

Reviewed on 20th August 2021

Verified Member