Great personal customer service

I opened a new savings account on the recommendation of my husband and found the whole process incredibly easy. The staff are really lovely and I like that you can actually talk to someone on the phone either at head office or in branch, and they... Read more

I opened a new savings account on the recommendation of my husband and found the whole process incredibly easy. The staff are really lovely and I like that you can actually talk to someone on the phone either at head office or in branch, and they still have high street branches. Overall, VERY impressed!

Reviewed on 26th February 2021

Holly

Requested call back for information which I received very quickly

Friendly informative staff. Happy to help and vert quick to respond to my questions

Reviewed on 26th February 2021

Marc Cook

Mixed messages

Having been a member since 2006, I wanted to open a new instant access account to join my Existing Member's Account and Notice ISA. All proceeded well, new account opened and then funded within a day of opening from my nominated bank account. A week... Read more

Having been a member since 2006, I wanted to open a new instant access account to join my Existing Member's Account and Notice ISA. All proceeded well, new account opened and then funded within a day of opening from my nominated bank account. A week later, message arrive into my inbox informing me that as I was opening a new account, NBS were unable to verify me as initial checks had come up with nothing. Could I please send ID to allow this account to be opened? As an existing member of 15 years I find that strange particularly as I'd been transacting on my EMA less than 3 months ago. I haven't forwarded the necessary ID. Will my new account get closed? I wait and see.

Reviewed on 26th February 2021

JoS

Outstanding customer services

Quick, simple and easy to open new account. So friendly and understanding my needs without being pushy or anything. I’m so proud of them all and now my son is wanting new account with them ..... as previous experience..... fantastic and helped me u... Read more

Quick, simple and easy to open new account. So friendly and understanding my needs without being pushy or anything. I’m so proud of them all and now my son is wanting new account with them ..... as previous experience..... fantastic and helped me under which account is best for him.

Reviewed on 19th February 2021

sammiejdyer14@icloud.com

Excellent

Spoke to Hungerford Branch - very helpful - paperwork arrived the next day. Returned paperwork to branch that day. Passbook arrived two days later I have also registered for the on-line service. Thank you !

Reviewed on 19th February 2021

Duncan

Friendly Local Society

Easy to set up and run. Interest rates competitive but shame there are small maximum amounts on some accounts. Also wanted to transfer in ISA from another provider but no longer allowed. Very helpful with any query.

Reviewed on 19th February 2021

Phillip Needham

Opening new ISA

Easy to open account, although shame you cannot do it all 'on-line' without having to post forms off to them.

Reviewed on 19th February 2021

Nigel GP

Quick and efficient

Considering the current restrictions service was straight forward and clear

Reviewed on 17th February 2021

Peter Singyard

Brilliant service beyond expectations

I was worried about a postal application but the process was efficiently completed faster than I expected followed by a telephone call to check the post arrived and I was content and didn’t require any further assistance. This could not have been i... Read more

I was worried about a postal application but the process was efficiently completed faster than I expected followed by a telephone call to check the post arrived and I was content and didn’t require any further assistance. This could not have been improved. Happy to hold this new savings account.

Reviewed on 13th February 2021

Tracey Holmes

Polite, efficient,speedy

Isobel from Winchester is excellent and follows everything up.

Reviewed on 12th February 2021

Patricia Highley

TIME TO SAVE

POSTED A CHEQUE AND APPLICATION COULD NOT BE SIMPLER

Reviewed on 12th February 2021

RAY OLIVER

Smooth process

Recently applied online for a new savings account. I already had one and had been impressed with service, so went for another to keep some savings separate. Very simple process online and had the new account number, along with details of how to... Read more

Recently applied online for a new savings account. I already had one and had been impressed with service, so went for another to keep some savings separate. Very simple process online and had the new account number, along with details of how to transfer money in within minutes.

Reviewed on 12th February 2021

NewburyGooner

Supremely efficient and obliging service

I called hq with a variety of questions. Lisa who answered was knowledgeable and obliging. Better still she promised to send me all the details and the following morning everything arrived in double quick time with the forms pte-filled with zhe info i... Read more

I called hq with a variety of questions. Lisa who answered was knowledgeable and obliging. Better still she promised to send me all the details and the following morning everything arrived in double quick time with the forms pte-filled with zhe info i had given her on the call. We then went into Abingdon branch a few days later and all the admin was completed speedily efficiently and with charm.

Reviewed on 5th February 2021

Christopher

Helpful and friendly

Had trouble sending money to a new account I had opened but phoned up and it was all explained. The bank to pay is the Natwest which was a little confusing

Reviewed on 5th February 2021

Barry Scutt

no hassle

Wife recommended you. Opened acc. by post, Passbook made up and returned within two days! Excellent. P. Reynolds

Reviewed on 5th February 2021

Peter Reynolds

New savings account

Very easy process of opening and attaching my nominated account, pleased with everything so far

Reviewed on 5th February 2021

Levie

So nice to actually speak to somebody local.

I filled out an application form on line but had to be contacted a couple of times by phone and email. Each time the contact was from someone at my local branch, always prompt and friendly. Brilliant!

Reviewed on 5th February 2021

Jennifer Lenton

Excellent service

Emailed regarding opening ISA and wat I needed to do. Had phone call back next day and explained and said could pop in branch and gave details of hours. Wen I went into branch everything explained well and account opened easily. Staff were lovely as... Read more

Emailed regarding opening ISA and wat I needed to do. Had phone call back next day and explained and said could pop in branch and gave details of hours. Wen I went into branch everything explained well and account opened easily. Staff were lovely as well.

Reviewed on 5th February 2021

A. Dumbleton

Registering on-line would be much easier

The process of opening a new account would be much easier on-line.

Reviewed on 5th February 2021

Clive Wright

Opening account online

It was a simple process to open a new account online. There was a few days delay before details came through on how to transfer money into the account. I assume you would be able to pay money in immediately if you open in branch.

Reviewed on 5th February 2021

Ms Brooker