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Newbury Building Society Savings Reviews

Ratings based on 541 reviews Last review 13 hours ago

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to...

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Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

5 447
4 76
3 10
2 4
1 4

Your Savings Reviews (541)

Get Product
5th June 2020

Informative and efficient service.

Secure reply was available very rapidly after application for new account. The account was made available speedily and with lots of helpful advice on how to proceed. Within a very short time the new account is up-and-running. Thank you Julie!

Reply from Newbury Building Society
Thank you for your kind words Frances and for taking the time to leave feedback - we will be sure to share your comments with Julie - she will be pleased to know she helped :-)
Get Product
5th June 2020

Super service

In these strange times we found that the service we were given was second to none. The staff all smiles and very friendly and very professional I would recommend Newbury building society to anyone

Reply from Newbury Building Society
HI Chris, thank you so much for your kind words and for taking the time to leave this feedback - we will share it with the teams and know that they will be so pleased to hear them. Thanks again
Get Product
29th May 2020

Excellent clear instructions

I was most impressed with the clarity and overall information given to me regarding opening an account with you also the friendliness and professionalism of your member of staff (I believe it was Chelsea according to her badge) which made the whole...

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I was most impressed with the clarity and overall information given to me regarding opening an account with you also the friendliness and professionalism of your member of staff (I believe it was Chelsea according to her badge) which made the whole experience to use a term "a joy to do business". It was well worth the time to open an account.
Mr Keri Eynon

Reply from Newbury Building Society
Hi Keri, thank you for taking the time to leave feedback for us - it's much appreciated and we will be sure to share your comments with Chelsea, who will be so pleased to hear them. Many thanks again.
Get Product
22nd May 2020

Opening new savings account online

Opening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and...

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Opening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and email customer service is great.

Reply from Newbury Building Society
HI Ms Brooker - thank you for taking the time to leave feedback, it's much appreciated. If you have any further specific feedback on the website or our online portal please do let us know so we can review making it easier. Many thanks
Get Product
19th May 2020

Friendly help by myaccounts service

Had a question about being able to view some of my accounts online. I decided to ask about it online rather than visit branch due to C19 virus. Got answers back really quick and resolved my issue quickly

Reply from Newbury Building Society
Hi Christopher, thank you for taking the time to provide feedback - we really appreciate it.
Get Product
11th May 2020

Generally good.

Straightforward login procedure that feels secure. The rules on maximum balance (Welcome to Newbury) and maximum annual deposit (EMA) could be made more prominent.

Reply from Newbury Building Society
Hi JIm, thank you for taking the time to provide feedback, it's much appreciated. We will review the savings product details to see if the limits can be made more prominent.
Get Product
25th April 2020

New savings form in the post

Phoned about drop in interest on Welcome account, and if could transfer to £2000 to new existing saver accounting. Form sent in the post and now returned to you. All questions answered quickly and efficiently

Reply from Newbury Building Society
HI Louise, thank you for taking the time to leave feedback for us, it's much appreciated.
Get Product
17th April 2020

Great rate and easy to set up savings

I am already a mortgage customer and have had good experiences so looked to Newbury to set up a new savings account. The rate was good (better than a lot of other places I researched) and it was an easy system to set it up online

Reply from Newbury Building Society
Hi Lauren, thank you for taking the time to leave feedback - we really do appreciate it.
Get Product
9th April 2020

Excellent Service

I was looking for additional interest for money currently sitting earning no interest in my account with another Bank together with having security beyond their Financial Services Compensation Scheme. The Manager at my Newbury Basingstoke Branch,...

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I was looking for additional interest for money currently sitting earning no interest in my account with another Bank together with having security beyond their Financial Services Compensation Scheme. The Manager at my Newbury Basingstoke Branch, although having to carry out the discussion by phone because of the Social Distancing Regulations, was very helpful & was able to anwer all my questions & pointed out additional accounts which although at the time I did not currently require will look into when the present situation improves. A seamless transaction was carried out by post. Very impressed with the assistance I look forward to doing future business in person when posible to do so.

Reply from Newbury Building Society
Hi Roger, thank you for taking the time to leave feedback. It's much appreciated and we will be sure to share your comments with our colleague in the Basingstoke branch. Many thanks
Get Product
4th April 2020

Can't be beaten.

Opened me account, very painless experience considering what we are all going through with vivid 19

Reply from Newbury Building Society
Hi Colin, thank you for taking the time to leave feedback, it really is appreciated by our colleagues, especially at a time like this. Many thanks and stay safe.
Get Product
3rd April 2020

User friendly

In a world of big banks I feel that the Newbury Building Society manages to convey a feel of a smaller, friendlier, organisation. Opening the new account is easy and there are a good selection of accounts. I suppose the only downside is only being...

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In a world of big banks I feel that the Newbury Building Society manages to convey a feel of a smaller, friendlier, organisation. Opening the new account is easy and there are a good selection of accounts. I suppose the only downside is only being able to save up to £2,000 per year in the loyalty account.

Reply from Newbury Building Society
Hi Chris, thank you for taking the time to leave feedback for us, it is all appreciated and we track all comments to provide the best products and services we can. Thanks again.
Get Product
3rd April 2020

A quite outstanding organisation

I have had a number of communications from the team in the Mortgage Department and the Savings Department. In my many years in business and since in retirement I have not experienced such outstanding professionalism , courtesy, timely response. Well...

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I have had a number of communications from the team in the Mortgage Department and the Savings Department. In my many years in business and since in retirement I have not experienced such outstanding professionalism , courtesy, timely response. Well done to you all and thank you.

Reply from Newbury Building Society
Hi Colin and Kay, thank you so much for your kind words and for taking the time to provide this feedback. We share these comments with our colleagues and it makes a real difference to them to know that the service they work hard to provide is recognised . Thank you.