Your Savings Reviews (541)
Informative and efficient service.
Secure reply was available very rapidly after application for new account. The account was made available speedily and with lots of helpful advice on how to proceed. Within a very short time the new account is up-and-running. Thank you Julie!
Super service
In these strange times we found that the service we were given was second to none. The staff all smiles and very friendly and very professional I would recommend Newbury building society to anyone
Excellent clear instructions
I was most impressed with the clarity and overall information given to me regarding opening an account with you also the friendliness and professionalism of your member of staff (I believe it was Chelsea according to her badge) which made the whole...
Read more I was most impressed with the clarity and overall information given to me regarding opening an account with you also the friendliness and professionalism of your member of staff (I believe it was Chelsea according to her badge) which made the whole experience to use a term "a joy to do business". It was well worth the time to open an account.
Mr Keri Eynon
Straight forward account opening
The process of opening an existing members account was fairly straight forward & no issues encountered
Opening new savings account online
Opening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and...
Read moreOpening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and email customer service is great.
Friendly help by myaccounts service
Had a question about being able to view some of my accounts online. I decided to ask about it online rather than visit branch due to C19 virus. Got answers back really quick and resolved my issue quickly
Generally good.
Straightforward login procedure that feels secure. The rules on maximum balance (Welcome to Newbury) and maximum annual deposit (EMA) could be made more prominent.
Good and friendly Building Society with old fashioned service.
When into local branch to open new savings account.
New savings form in the post
Phoned about drop in interest on Welcome account, and if could transfer to £2000 to new existing saver accounting. Form sent in the post and now returned to you. All questions answered quickly and efficiently
Great rate and easy to set up savings
I am already a mortgage customer and have had good experiences so looked to Newbury to set up a new savings account. The rate was good (better than a lot of other places I researched) and it was an easy system to set it up online
Excellent Service
I was looking for additional interest for money currently sitting earning no interest in my account with another Bank together with having security beyond their Financial Services Compensation Scheme. The Manager at my Newbury Basingstoke Branch,...
Read more I was looking for additional interest for money currently sitting earning no interest in my account with another Bank together with having security beyond their Financial Services Compensation Scheme. The Manager at my Newbury Basingstoke Branch, although having to carry out the discussion by phone because of the Social Distancing Regulations, was very helpful & was able to anwer all my questions & pointed out additional accounts which although at the time I did not currently require will look into when the present situation improves. A seamless transaction was carried out by post. Very impressed with the assistance I look forward to doing future business in person when posible to do so.
Can't be beaten.
Opened me account, very painless experience considering what we are all going through with vivid 19
User friendly
In a world of big banks I feel that the Newbury Building Society manages to convey a feel of a smaller, friendlier, organisation. Opening the new account is easy and there are a good selection of accounts. I suppose the only downside is only being...
Read moreIn a world of big banks I feel that the Newbury Building Society manages to convey a feel of a smaller, friendlier, organisation. Opening the new account is easy and there are a good selection of accounts. I suppose the only downside is only being able to save up to £2,000 per year in the loyalty account.
A quite outstanding organisation
I have had a number of communications from the team in the Mortgage Department and the Savings Department. In my many years in business and since in retirement I have not experienced such outstanding professionalism , courtesy, timely response. Well...
Read moreI have had a number of communications from the team in the Mortgage Department and the Savings Department. In my many years in business and since in retirement I have not experienced such outstanding professionalism , courtesy, timely response. Well done to you all and thank you.
Very helpful and professional whilst being friendy
Very good customer service.very professional whilst being friendly
