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Rishi M

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Review of the Newbury Building Society, Savings:

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Disaster from start (and still unfinished!)

My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repeatedly locked out of my account for no clear reason. It has taken me nearly eight weeks just to get an account open — and now that it’s finally “open”, I still can’t access it. Every step has involved something going wrong: verification codes that never arrive, systems that lock me out without explanation, and processes that seem to reset themselves. Nothing works smoothly, nothing is intuitive, and nothing has been resolved despite multiple attempts. This has been one of the most frustrating and time‑wasting experiences I’ve ever had with a financial institution. I expected a basic level of competence and reliability, but Newbury has fallen far short of that. At this point, I have no confidence in their systems at all. Reviewed on: 21st September 2026

Reply from Newbury Building Society We are very sorry to hear about your experience Rishi and appreciate how frustrating this must have been. We sincerely apologise for the problems you have encountered while opening and attempting to access your account. The level of service you have received falls short of the standards we aim to provide. A member of our team will be in touch directly to discuss these further issues. Thank you for bringing this to our attention, and again, please accept our apologies for the inconvenience and frustration caused. Response date: 21st September 2026

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