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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2390 reviews)

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4.74

Based on 2,390 reviews, last reviewed 3rd Oct 2026

3% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

I like being able to talk to someone in person rathe... I like being able to talk to someone in person rather than do everything online. I spoke to Jane today who was most helpful. I also like having a book... Read more Reviewed on: 3rd October 2026

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Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2390)

I like being able to talk to someone in person rathe...

I like being able to talk to someone in person rather than do everything online. I spoke to Jane today who was most helpful. I also like having a book, although I do online as well. Reviewed on: 3rd October 2026

Jane at Wood Street branch has been helping me with...

Jane at Wood Street branch has been helping me with a variety of queries relating to existing accounts I hold and also a new account I am opening. Jane always keeps me fully updated and this is greatly appreciated. She deals with all my requests and indeed questions, extremely efficiently and courteously. Thank you. Reviewed on: 30th September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that Jane has been so attentive with helping you with your accounts. I will pass this feedback to Jane, I am sure she will be glad to hear it. Lauren - Customer Service Team Leader Response date: 1st October 2026

Love the face-to-face contact!

Love the face-to-face contact! I was served by a lady called Jane who was friendly, knowledgable and very efficient. Love yi still do passbooks, all in all a winning combination! Reviewed on: 23rd September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that Jane was able to support you in our branch. I will pass this feedback to Jane, I am sure she will be pleased. Lauren - Customer Service Team Leader Response date: 23rd September 2026

Trust account information

I needed advice on opening a Trust account, Katie was very helpful and easy to chat with Reviewed on: 18th September 2026

Reply from Bath Building Society Thank you for your feedback. I am glad that Katie was able to support you with your Trust account application. I will pass this feedback to her, I am sure she will be pleased. Lauren - Customer Service Team Leader Response date: 21st September 2026

It was lovely to invest and manage my savings locally.

It was lovely to invest and manage my savings locally. Ella served me and was very helpful and professional. Reviewed on: 18th September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that you are able to visit our branches, and you were pleased with Ella's service. I will pass this feedback to Ella, I am sure she will be happy to read it. Lauren - Customer Service Team Leader Response date: 21st September 2026

Unable to access account statements online

I could not access account statements. Chris tried very hard to help with browser settings suggestions Reviewed on: 17th September 2026

Reply from Bath Building Society Thank you for your feedback. I am sorry you were unable to access your statements, however I am glad Chris was able to support you with this. I will pass the feedback to him, and if you need anything else, please let us know. Lauren - Customer Service Team Leader Response date: 18th September 2026

Helped me set up a trust account

Helped me set up a trust account Reviewed on: 16th September 2026

Daisy provided a very friendly and helpful service.

Daisy provided a very friendly and helpful service. Bath Building Society have good interest rates and it is nice to have a branch in the centre of Bath. All Good - thanks. Reviewed on: 16th September 2026

Reply from Bath Building Society Thank you for your feedback. I am glad that Daisy was able to to provide such friendly service. I will pass the feedback to her, I am sure she will be glad to hear it. Lauren - Customer Service Team Leader Response date: 16th September 2026

Wood Street branch is accessible, there are actual p...

Wood Street branch is accessible, there are actual people to talk to. The staff are efficient and Ella dealt with my queries quickly. ISA rates are competitive too! Reviewed on: 15th September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that Ella was able to support with your queries, and that you are happy with our ISA rates. I will share your review with Ella, I am sure she will be glad to hear it. Lauren - Customer Service Team Leader Response date: 15th September 2026

Local Branches are great vand Ella was very helpful...

Local Branches are great vand Ella was very helpful with my new account opening. Reviewed on: 15th September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that Ella was able to support with your account opening. I will share your review with Ella, I am sure she will be glad to hear it. Lauren - Customer Service Team Leader Response date: 15th September 2026

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