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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2340 reviews)

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4.74

Based on 2,340 reviews, last reviewed 29th May 2026

74% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It’s local, investing in the city. It’s local, investing in the city. Jane was very helpful (not a bot on a screen). Good products, mutual etc. Reviewed on: 29th May 2026

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Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2340)

It’s local, investing in the city.

It’s local, investing in the city. Jane was very helpful (not a bot on a screen). Good products, mutual etc. Reviewed on: 29th May 2026

Jane was very helpful on the telephone and also when...

Jane was very helpful on the telephone and also when I visited the Bath office branch. Reviewed on: 27th May 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you were pleased with Jane's service. Lauren - Customer Service Team Leader Response date: 28th May 2026

I came into register my husbands death.

I came into register my husbands death. He only passed 3 weeks ago and I really didn’t know how I was going to cope with all the paperwork I would be expected to complete. Jane took me into a private room and over a cup of tea she reassured me and helped me complete the forms required. I would like to say that all dealings I have had with Bath Building Society have been excellent and nothing is too much trouble - even when I popped into the temporary branch at Head Office whilst Wood Street was having a make over. Thank you so much again. Reviewed on: 22nd May 2026

Reply from Bath Building Society Thank you for your feedback. I am very sorry to hear of the passing of your husband; please accept my sincere condolences. I am pleased Jane was able to support you when you visited our branch. Lauren - Customer Service Team Leader Response date: 22nd May 2026

Excellent service!

We visited the Branch in Moorland Road today and we were served by Rachel, who helped us with the figures needed for our tax return. We always receive excellent personal service and like that we are able to come into a local branch and see a friendly face. Reviewed on: 20th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased Rachel was able to help you. Lauren- Customer Service Team Leader Response date: 22nd May 2026

I like the fact it is local and provides passbooks.

I like the fact that it is local and also provides passbooks, unlike some Building Societies. Reviewed on: 19th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our passbooks. Lauren - Customer Service Team Leader Response date: 20th May 2026

Personal service and helpful staff.

I was served by Rachelle in Oldfield to open a Fixed Rate ISA. Personal service and helpful staff. Reviewed on: 18th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you were happy with Rachelle's help with opening your account. Lauren - Customer Service Team Leader Response date: 20th May 2026

Issue with Bath B S.

I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath stating I had only a limited time to fund my account, I telephoned Bath to cancel my application. Little did I know that Bath had gone ahead without my consent and knowledge. This caused me a 4 hour telephone call to different bank and building societies trying to track my matured missing ISA Reviewed on: 16th May 2026

Reply from Bath Building Society Thank you for sharing your experience and I’m sorry to hear about the frustration your ISA tfr caused you. We always aim to make our processes clear and would only progress with a transfer once we’ve received a completed and signed instruction providing authority to proceed. That said, I appreciate how the timings between processing and your telephone call may have overlapped, especially with it being near the end of the financial year. I’d really welcome the opportunity to investigate this further and see how we can help resolve this for you. Please feel free to contact me on [email protected] or ring any of our branches/head office and they will be able to put you in touch. Kind regards, Sam Dorrington Branches Manager Response date: 18th May 2026

All the ladies in Wood Street were first class and E...

All the ladies in Wood Street were first class and Ella was very helpful in assisting me. Many thanks to you all! Reviewed on: 13th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our Branch and the service you have received. Lauren - Customer Service Team Leader Response date: 20th May 2026

Very informative and helpful staff.

Very informative and helpful staff. I was served by Daisy who was really polite and friendly. Very pleasant experience. Reviewed on: 11th May 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you were pleased with Daisy's service. Lauren - Customer Service Team Leader Response date: 20th May 2026

Fantastic personal service.

I needed help to open a Trust account and Lauren at Bath Building Society was quick to respond, provided clear information and instructions and set up the account quickly. Bath Building Society had the best account to suit my needs. Reviewed on: 11th May 2026

Reply from Bath Building Society Thank you very much for your feedback, and I'm glad you had such a positive experience when opening up a Trust account with ourselves. I will be certain to pass your feedback onto Lauren, who I know will be very happy to hear that she left such a great impression. Sam Dorrington Branches Manager Response date: 20th May 2026

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