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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.76 (2401 reviews)

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4.76

Based on 2,401 reviews, last reviewed 28th Oct 2026

34% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellent speedy resolution for a will trust for min... Excellent speedy resolution for a will trust for minors. Found exactly what we needed. Reviewed on: 28th October 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2401)

Excellent speedy resolution for a will trust for min...

Excellent speedy resolution for a will trust for minors. Found exactly what we needed. Reviewed on: 28th October 2026

Daisy was most helpful and knowledgeable.

Daisy was most helpful and knowledgeable about the products I was enquiring about. Also most cheerful when doing it!! Reviewed on: 28th October 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that Daisy was able to support you in branch. I will pass this feedback to Daisy, I am sure she will be happy to see it. Lauren - Customer Service Team Leader Response date: 29th October 2026

Surprisingly straightforward.

Surprisingly straightforward. Prompt response to emailed & phone queries. Satisfying ID requirements simpler than for other businesses. Reviewed on: 28th October 2026

Excellent service from Bath Building Society.

Excellent service from Bath Building Society. They opened our trust account quickly and efficiently, making the whole process straightforward and stress-free. Lauren was particularly excellent — responsive, helpful and professional throughout. We really appreciated the efficient service and would happily recommend them. Reviewed on: 28th October 2026

Always straightforward and helpful.

I visited Wood Street and spoke to Ella. Always straightforward and helpful whether in person or by telephone communication. Reviewed on: 27th October 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that you were supported by Ella in our Wood Street branch. Please let us know if we can be of any help in the future. Lauren - Customer Service Team Leader Response date: 28th October 2026

Jane was very friendly and helpful- you are always t...

Jane was very friendly and helpful- you are always treated as friends at Wood Street branch. Reviewed on: 23rd October 2026

Reply from Bath Building Society Thank you for your kind feedback. I am glad Jane was able to help you in our Wood Street branch. I will pass this feedback to Jane, I am sure she will be pleased to hear it. Lauren - Customer Service Team Leader Response date: 26th October 2026

Great Team Work

The team have been very responsive and helpful throughout the process of setting up a Trust fund. They were always polite and actively sought to assist when I was unsure of the next steps. Lauren in particular was very helpful! Reviewed on: 14th October 2026

Reply from Bath Building Society HI John, Thank you for your wonderful feedback. We're delighted to hear that you found our team responsive and supportive throughout the process of setting up your trust account. We'll be sure to pass on your kind words to Lauren. I'm sure she'll be pleased to hear that her help and guidance made the process easier for you. Chris Burns - Customer Service Officer Response date: 14th October 2026

I love Building Societies and have been a customer f...

I love Building Societies and have been a customer for a long time. Your rates are great and your staff are excellent, Daisy served me today and was very helpful. However, the processes feel a bit too manual. I had to hand write an application with all the information you already knew. Could you become more digital? Reviewed on: 12th October 2026

Reply from Bath Building Society Thank you for your feedback. I am glad that Daisy was able to support you. We gratefully acknowledge your feedback about manual applications, we will feed this back to the relevant team. Lauren - Customer Service Team Leader Response date: 13th October 2026

Great Service

I first used the chat online but told to ring up which I did. The gentleman who answered the phone helped me out until the end of my query. I am so grateful for the service I was given. Reviewed on: 9th October 2026

Reply from Bath Building Society Thank you for your feedback. I am glad we were able to support you to resolve your query. Lauren - Customer Service Team Leader Response date: 12th October 2026

Great service, speedy and friendly!

Great service, speedy and friendly! Reviewed on: 9th October 2026

Reply from Bath Building Society Thank you for your feedback. I am glad the team were able to support you so well. Lauren - Customer Service Team Leader Response date: 12th October 2026

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