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Bath Building Society: Savings reviews

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4.69
Based on 2,043 reviews, last reviewed 10th Jul 2025
76% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
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1%

Latest highest rating:

5

Great support from Charlotte - was extremely helpful... Great support from Charlotte - was extremely helpful, and appreciated her patience and her time. Reviewed on: 10th July 2025
Hannah B's avatar
Hannah B

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
Skye's avatar
Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2043)

Great support from Charlotte - was extremely helpful...

5
Great support from Charlotte - was extremely helpful, and appreciated her patience and her time. Reviewed on: 10th July 2025
Hannah B's avatar
Hannah B

Helpful and efficient Customer Assistant

5
I contacted BBS by e mail and was assisted very promptly by Charlotte Townsend . She was extremely helpful in sending the requested statement and tax advice regarding the Trust Account I hold, and has given me the contact number to speak to her regarding setting up on line access which I had been unable to do as it is not a personal account. Full marks, Charlotte. ! Reviewed on: 8th July 2025
Jo 's avatar
Jo

I came inti Wood Street today and was served by Ella.

5
I came inti Wood Street today and was served by Ella. She was extremely helpful. Reviewed on: 4th July 2025

Oldfield Park

5
Been a customer for over 60 years, they are the best ! Reviewed on: 3rd July 2025

Charlotte on the chat helped and was very good, poli...

5
Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the person who could which was Chris on the phone. Chris was also excellent and ran me through all the steps needed as there had been a system glitch. I am now all set up an Chris then also sorted the transaction I was looking to do. Exellent job from both. Credit to the team. Reviewed on: 26th June 2025
Graeme P's avatar
Graeme P

Katie on online chat v helpful.

5
Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025
Jennifer Radford's avatar
Jennifer Radford

In branch service review

5
The staff in this branch are all lovely. The girl in the centre of the picture was so king and helpful and put me at ease. Thank you. Reviewed on: 17th June 2025

Rokas was very helpful and resolved my issues prompt...

5
Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple of years ago I found out this hadn't been applied to the account, so although Rokas did everything he could overall it could do with some improvement. Reviewed on: 16th June 2025
Helen M's avatar
Helen M
Reply from Bath Building Society Hi Helen, Thank you for taking the time to share your experience. I’m really glad to hear that Rokas was able to assist you promptly and effectively. That said, I’m sorry to learn about the earlier issue with the signatory form not being applied - your feedback is important and highlights where we can do better. We’ll certainly take this on board to help improve our service going forward. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

Helpful with accounts Charlotte’s customer service

5
I am very grateful for Charlottes help, she was patient explaining your Trust accounts and answered all my questions clearly and even sent me follow up information via email to ensure I have everything I need for the Trust opening process Reviewed on: 16th June 2025
Julia d's avatar
Julia d
Reply from Bath Building Society Hi Julia, Thank you for your kind words. I’m so pleased to hear that Charlotte was able to guide you through the Trust account process with such clarity and care. Her patience and follow-up support really reflect the service we aim to provide and I’m glad she made the experience a smooth one for you. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

In branch service review

5
Great to be able to meet friendly staff not behind a glass screen! Also, great to open an account and still get a passbook. Reviewed on: 13th June 2025

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