Very helpful

The thing that I like about Bath Building Society is that they are Customer focused

Reviewed on 18th January 2021

BBS Member

Very good service today

I welcome the possibility of authorising specified payments by e-mail - but this is only necessary because, unlike some other financial institutions - the BBS on-line system cannot cope where two signatures are needed to approve a payment.

Reviewed on 17th January 2021

BBS Member

An old fashioned approach fit for modern times. ..

Attractive products, really good human service and a website designed for use by normal people. That's a winning combination.

Reviewed on 14th January 2021

Graham Hadfield

Quick and effective

Local with good reputation for customer service.

Reviewed on 13th January 2021

BBS Member

Quick way to get a response to a general question

My family are members and enjoy dealing with you.

Reviewed on 12th January 2021

BBS Member

Easy to use, quick response, very friendly, solved my issue

Very friendly and helpful staff and very quick responses to the online chat, no need to wait in a queue for ages.

Reviewed on 11th January 2021

BBS Member

Very Helpful Customer Service Agent

As promised, agent arranged for Customer Service to call me back and solve my problem. Thank you

Reviewed on 9th January 2021

Lesley

Impressive customer service

May I single out Corinne Stokes as an exemplary member of your team in... Read more

May I single out Corinne Stokes as an exemplary member of your team in Bath.
I have had many occasions to correspond by email regarding pension scheme accounts where I have involvement as scheme administrator and signatory to mandates. My feedback is: -
1. Her written word is both efficient and friendly on all occasions.
2. My requests are dealt with same day without fail.
3. My request for information or clarification has always been handled exceedingly well, without ambiguity or need for follow ups.

In these days of outsourcing customer service and inability to get to the right department without jumping through hoops and layers of admin, Corinne has been a permanent breath of fresh air.

Thank you Corinne

Reviewed on 8th January 2021

BBS Member

Always polite & helpful

Mis-heard email address, & when I phoned again the line quality was v poor - but got sorted in the end! Thanks

Reviewed on 7th January 2021

BBS Member

Staff very helpful, system is not.

The staff are very helpful, Barry and Caroline I thank you both...however, to register with Bath Online and view account took far to long and in the end gave up not knowing which particular login ID, Password or other requested information etc was... Read more

The staff are very helpful, Barry and Caroline I thank you both...however, to register with Bath Online and view account took far to long and in the end gave up not knowing which particular login ID, Password or other requested information etc was correct despite being sent two Codes and even then didn't gain access. Security is obviously important so is user friendly.

Reviewed on 7th January 2021

BBS Member

Very helpful staff in setting up a new account

All your team could not have been any more helpful in setting up the account we needed. Thanks!

Reviewed on 7th January 2021

GlenF

Absolutely fantastic

From start to finish I had constant communication, everything was clear and precise,best service I have ever received one very happy customer and will definitely be recommending.

Reviewed on 7th January 2021

BBS Member

Bath online

After having problems logging onto Bath online Barry was very patient and helpful and managed to fix the problem. Thank you

Reviewed on 6th January 2021

BBS Member

Call

Barry Morgan was very helpful. I was very happy that the Bath B.S has the facility on-line to transfer payments into another bank.

Reviewed on 6th January 2021

BBS Member

Customer service

Excellent, prompt experience from application onwards. I would absolutely recommend the Bath Building Society. Great, simple to follow application process, friendly, professional - they are particularly knowledgeable about Will Trust Accounts

Reviewed on 5th January 2021

BBS Member

Needed a money transfer

Fantastic service from Caroline. My email was answered within a matter of minutes and everything was sorted simply and swiftly.

Reviewed on 5th January 2021

BBS Member

Bad cough Barry!

No recorded messages, easy to contact real people. Interest rates used to be more competitive. Don’t drop any further!

Reviewed on 4th January 2021

BBS Member

Very Friendly Service

We find the Bath Building Society, very helpful and friendly , although we live someway from Bath we find there service is like a local high street branch when dealing with them on the phone or online . They treat you as a valued customer and not a... Read more

We find the Bath Building Society, very helpful and friendly , although we live someway from Bath we find there service is like a local high street branch when dealing with them on the phone or online . They treat you as a valued customer and not a number! We cannot fault them at all!

Reviewed on 4th January 2021

BBS Member

Helpful, friendly service

Having this method of transferring my dads money to a nominated account allows him some independence in times of covid and to keep safe with contactless transactions! The staff are always very prompt and helpful and confirm when they have actioned a... Read more

Having this method of transferring my dads money to a nominated account allows him some independence in times of covid and to keep safe with contactless transactions! The staff are always very prompt and helpful and confirm when they have actioned a request. Great service!

Reviewed on 31st December 2020

BBS Member

Bath branch review

Excellent, clear and simple new account opening procedure and good website

Reviewed on 31st December 2020

Bath branch customer