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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Setting up a trust account had been really difficult...

Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

A very positive first impression.

A very positive first impression. Jane was very friendly and helpful. Reviewed on: 22nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you had a positive first impression in our branch. I will be sure to pass your comments to Jane; she will be happy to hear this. Lauren - Customer Service Team Leader Response date: 23rd June 2026

I do like to have a passbooks, which many of societi...

I do like to have a passbooks, which many of societies have discontinued them. Reviewed on: 22nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with your Passbook. Lauren - Customer Service Team Leader Response date: 23rd June 2026

A welcome helping hand

I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026

Reply from Bath Building Society Dear Pip, Thank you for your kind feedback. We’re really pleased to hear that our team was able to support you through the account transfer process. Your comments will be shared with the team, as positive feedback like yours truly means a lot! Chris Burns – Customer Service Officer Response date: 18th June 2026

Excellent Customer service

Lauren has been very helpful in setting up our account. A complicated account setup was dealt with efficiently and accurately. Reviewed on: 11th June 2026

Reply from Bath Building Society Dear Phil, Thank you for taking the time to share your experience. We’re delighted to hear that Lauren was able to support you so effectively with your account setup. We’ll be sure to pass on your kind words to Lauren -they’ll mean a lot! Chris Burns – Customer Service Officer Response date: 18th June 2026

Good information informative

Good information given and excellent service Reviewed on: 11th June 2026

Reply from Bath Building Society Thank you for your feedback. I am glad to hear you are happy with our service. Lauren - Customer Service Team Leader Response date: 12th June 2026

Great service

Dealt with my request promptly and politely Reviewed on: 11th June 2026

Reply from Bath Building Society Dear Tracey, Thank you for your feedback. We’re glad to hear your request was handled promptly and with courtesy! Chris Burns – Customer Service Officer Response date: 18th June 2026

Very good.

Very good. Excellent customer support service all round. Reviewed on: 10th June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our service. Lauren - Customer Service Team Leader Response date: 10th June 2026

I like being able to visit a local branch where staf...

I like being able to visit a local branch where staff are friendly. Rachelle was extremely helpful - thank you! I also like the passbooks system! - all in one place and very clear. Reviewed on: 2nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you enjoy visiting our branches, are happy with Rachelle's service. Lauren - Customer Service Team Leader Response date: 5th June 2026

It’s local, investing in the city.

It’s local, investing in the city. Jane was very helpful (not a bot on a screen). Good products, mutual etc. Reviewed on: 29th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you were happy with Jane's service. Lauren - Customer Service Team Leader Response date: 5th June 2026

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