Clear website, but when I got stuck, the online chat helped me speedily and efficiently. *********

Seems good so far, but had problem entering a sort code on mobile phone - much more obvious on line on a computer!

Reviewed on 17th May 2022

BBS Member

Quick and responsive

It is difficult to understand since Building Society is not a bank. This is new to me and may need to understand more before I can tell.

Reviewed on 16th May 2022

Thomson

First class customer service

As always, my request was dealt with super efficiently with a follow up email to confirm the transaction had been effected. The best customer service by far. Keep up the good work!

Reviewed on 12th May 2022

A Woodland

great customer service!

Jane was pleasant, pro-active and efficient in giving advice and carrying out several transactions by post recently, making sure I was kept informed throughout.

Reviewed on 12th May 2022

BBS Member

Bath building society is the best

Tea, coffee should be offered to the customers. It will be nice to have a toilet facility for the clients.

Reviewed on 10th May 2022

BBS Member

Very helpful and informative

Everything went smoothly no complaints

Reviewed on 6th May 2022

BBS Member

Accounts not open for those living, working or studying outside Bath.

I would like to have opened an account with Bath Building Society because the rates are better than elsewhere. However, accounts are not open to those outside the city and so I am exempt. I used the online chat line which was fine. I was connected immed Read more

I would like to have opened an account with Bath Building Society because the rates are better than elsewhere. However, accounts are not open to those outside the city and so I am exempt.
I used the online chat line which was fine. I was connected immediately and got the answers I needed.

Reviewed on 5th May 2022

BBS Member

Made to feel valued

Everyone I spoke to was very helpful, prompt responses to emails and clear instructions. Good customer service all round. I feel valued and individual, something I can’t say of other banks or building societies.

Reviewed on 3rd May 2022

SianC

Really helpful chat!

First time I have had dealings with Bath Building Society but first impressions count. The chat left a good positive impression! Account will be opened!!!

Reviewed on 3rd May 2022

Malc P

Phone call made by husband, was answered quickly, solution -email request- suggested, sent email actioned by you within 2 hours.

Personal service of high quality always available.

Reviewed on 28th April 2022

BBS Member

Quick response time.

No suggestions for improvement.

Reviewed on 27th April 2022

BBS Member

Online chat

Contacted the online chat service and found this to be very efficient and helpful. Thank you to Holly for resolving my query very quickly

Reviewed on 27th April 2022

BBS Member

Made a complicated situation seem easy.

I spoke to Jonathan, with a request my own bank couldn’t provide a product for, he explained my options and made it simple to understand, and provided exactly what I was looking for. Easy set up, and quick turnaround. Would thoroughly recommend.

Reviewed on 21st April 2022

John Hackett

Lovely customer service, online banking could be better

A more accessible online banking service, such as an app would be benefitial

Reviewed on 21st April 2022

BBS Member

Quick to Reply and Carry out instructions :-)

I have the confidence that when ever i email or contact Bath BS, that my instructions are carried our and usually within an hour of asking. Thank you

Reviewed on 21st April 2022

BBS Member

Very helpful and efficient

No we are very happy with the service we recieve

Reviewed on 20th April 2022

BBS Member

Change of accounts

Quick response & very friendly team on hand if I can't find what I need on the accounts portal. Unexpectedly kind offer to waive 30 day transfer period on one of our accounts so we can benefit sooner from the Charity Account rates.

Reviewed on 20th April 2022

BBS Member

LUCKY BATHONIANS

People in Bath are lucky to have a great local real Building Society when almost all the others have been crushed by big biz. Please open a branch in Weston Super Mare so I don't have to move again.

Reviewed on 20th April 2022

Roberto

Very nice Building Society

Easy to access information and help even though I am not nearby. And they offer a Trustee account.

Reviewed on 13th April 2022

BBS Member

Very helpful customer assistants

Great interest rates and very helpful staff. I would love to have communication when interest is paid on my children's JISAs so that I can update their passbooks, but now that I have signed up to internet banking it is not difficult to look up transaction Read more

Great interest rates and very helpful staff. I would love to have communication when interest is paid on my children's JISAs so that I can update their passbooks, but now that I have signed up to internet banking it is not difficult to look up transactions.

Reviewed on 12th April 2022

BBS Member