Not the best customer service
Had some questions after starting to apply online. Went into the branch. Struggled up steep steps with a pushchair and trying to keep the door open and none of three employees that were all available offered to help. My questions answered, I asked if... Read more
Had some questions after starting to apply online. Went into the branch. Struggled up steep steps with a pushchair and trying to keep the door open and none of three employees that were all available offered to help. My questions answered, I asked if I could open the account in branch. I was told that it was better for me to go online, essentially no I couldn’t do it in branch. So applied online only to get an error message so had to call customer service. Finally managed to open an account but not a great first impression really. Let’s hope things get better.
Reviewed on 5th July 2021
BBS Member
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Reply from Bath Building Society
This is really disappointing and I am so sorry that we have let you down on this occasion. There is no reason why you should not have been able to open your account in our branch. The only reason I can think of is that the staff may have suggested this as a sensible approach whilst we are still in lockdown. If you contact me personally I will investigate this further. My personal email address is colinmcdougall@bibs.co.uk.
