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Bath Building Society: Savings reviews

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4.69
Based on 2,035 reviews, last reviewed 16th Jun 2025
58% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025
Helen M's avatar
Helen M

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
Skye's avatar
Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2035)

Rokas was very helpful and resolved my issues prompt...

5
Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple of years ago I found out this hadn't been applied to the account, so although Rokas did everything he could overall it could do with some improvement. Reviewed on: 16th June 2025
Helen M's avatar
Helen M

Helpful with accounts Charlotte’s customer service

5
I am very grateful for Charlottes help, she was patient explaining your Trust accounts and answered all my questions clearly and even sent me follow up information via email to ensure I have everything I need for the Trust opening process Reviewed on: 16th June 2025
Julia d's avatar
Julia d

Attentive and helpful!

5
I visited Moorland Road Branch to register a Power of Attorney, I was served by Rachel who was extremely attentive and helpful. Reviewed on: 11th June 2025

Great Customer Service

5
I needed some help with an online account and was really pleased with the service given by Chris. Very patient with a calm manner that made the process of setting up an online login very easy. Reviewed on: 2nd June 2025
Peter F's avatar
Peter F

I had a problem accessing my account on line custome...

5
I had a problem accessing my account on line customer service Chris was brilliant so very helpful and pointed me in the right direction Reviewed on: 1st June 2025
Sybil A's avatar
Sybil A

In branch service review

4
We had friendly and helpful service and the transaction was completed quickly and competently. Reviewed on: 30th May 2025

In branch service review

5
I love BBS because of its local and convenient branch and its opening times and good rates. Reviewed on: 30th May 2025

In branch service review

5
Wheater on the phone or in person, I find the staff very helpful. When I couldn't get into the bath branch. Rachel at the Oldfield park branch was very helpful in transferring some funds for me. Reviewed on: 28th May 2025

In branch service review

5
Staff were professional and my account was opened in branch in a timely manner. Docs sent as promised. Reviewed on: 28th May 2025

In branch service review

5
Staff were friendly, helpful , knowledgeable and professional. Nice to have personal face to face help and advice without having to do transactions online. Reviewed on: 28th May 2025

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