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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2345 reviews)

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4.74

Based on 2,345 reviews, last reviewed 11th Jun 2026

73% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellent Customer service Lauren has been very helpful in setting up our account. A complicated account setup was dealt with efficiently and accurately. Reviewed on: 11th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2345)

Excellent Customer service

Lauren has been very helpful in setting up our account. A complicated account setup was dealt with efficiently and accurately. Reviewed on: 11th June 2026

Good information informative

Good information given and excellent service Reviewed on: 11th June 2026

Reply from Bath Building Society Thank you for your feedback. I am glad to hear you are happy with our service. Lauren - Customer Service Team Leader Response date: 12th June 2026

Great service

Dealt with my request promptly and politely Reviewed on: 11th June 2026

Very good.

Very good. Excellent customer support service all round. Reviewed on: 10th June 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our service. Lauren - Customer Service Team Leader Response date: 10th June 2026

I like being able to visit a local branch where staf...

I like being able to visit a local branch where staff are friendly. Rachelle was extremely helpful - thank you! I also like the passbooks system! - all in one place and very clear. Reviewed on: 2nd June 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you enjoy visiting our branches, are happy with Rachelle's service. Lauren - Customer Service Team Leader Response date: 5th June 2026

It’s local, investing in the city.

It’s local, investing in the city. Jane was very helpful (not a bot on a screen). Good products, mutual etc. Reviewed on: 29th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you were happy with Jane's service. Lauren - Customer Service Team Leader Response date: 5th June 2026

Jane was very helpful on the telephone and also when...

Jane was very helpful on the telephone and also when I visited the Bath office branch. Reviewed on: 27th May 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you were pleased with Jane's service. Lauren - Customer Service Team Leader Response date: 28th May 2026

I came into register my husbands death.

I came into register my husbands death. He only passed 3 weeks ago and I really didn’t know how I was going to cope with all the paperwork I would be expected to complete. Jane took me into a private room and over a cup of tea she reassured me and helped me complete the forms required. I would like to say that all dealings I have had with Bath Building Society have been excellent and nothing is too much trouble - even when I popped into the temporary branch at Head Office whilst Wood Street was having a make over. Thank you so much again. Reviewed on: 22nd May 2026

Reply from Bath Building Society Thank you for your feedback. I am very sorry to hear of the passing of your husband; please accept my sincere condolences. I am pleased Jane was able to support you when you visited our branch. Lauren - Customer Service Team Leader Response date: 22nd May 2026

Excellent service!

We visited the Branch in Moorland Road today and we were served by Rachel, who helped us with the figures needed for our tax return. We always receive excellent personal service and like that we are able to come into a local branch and see a friendly face. Reviewed on: 20th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased Rachel was able to help you. Lauren- Customer Service Team Leader Response date: 22nd May 2026

I like the fact it is local and provides passbooks.

I like the fact that it is local and also provides passbooks, unlike some Building Societies. Reviewed on: 19th May 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with our passbooks. Lauren - Customer Service Team Leader Response date: 20th May 2026

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