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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2302 reviews)

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4.74

Based on 2,301 reviews, last reviewed 30th Mar 2026

297% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellent personal service! Excellent personal service from our local branch a walking distance away! Reviewed on: 30th March 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2302)

MRCbathisa

Very good apart from having trouble opening the welcome letter, but managed in the end Reviewed on: 31st March 2026

Excellent personal service!

Excellent personal service from our local branch a walking distance away! Reviewed on: 30th March 2026

Lauren in customer service has helped us all the way...

Lauren in customer service has helped us all the way through the process of opening a trust account and her communication via a number of phone calls and emails has been superb. Call backs and responses have been very quick. Lauren's support has been outstanding, but I would also like to thank Katie, who was in the branch I first visited with whatever documents I had and started the process and pointed me in the right direction. I also called today and Lauren wasn't available, so Joe helped me with a query and was diligent in checking that he gave the right information. All BBS employees that I have spoken to or emailed have been excellent. Thank you very much. Reviewed on: 25th March 2026

Moorland Road Branch

I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of Interest. Reviewed on: 12th March 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that you enjoy visiting our branch. Lauren - Customer Service Team Leader Response date: 19th March 2026

It feels like a personal service and I was served by...

It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have them try to push the Internet onto me. Reviewed on: 6th March 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you are happy with our personal approach. I have passed your comments back to Jane. Lauren - Customer Service Team Leader Response date: 11th March 2026

Great visit to Oldfield Park branch

I visited the Oldfield Park branch today as I was having trouble getting online. I was served by Gemma who was extremely helpful and spent the time helping me download the app and register my details. This was a success and I am now able to view my account and request transfers at home. I can’t thank Gemma enough for her kindness and patience. Great service! Reviewed on: 5th March 2026

Reply from Bath Building Society Thank you for your kind comments. I am pleased to hear Gemma was able to support you with our app. I have passed your feedback to Gemma. Lauren - Customer Service Team Leader Response date: 11th March 2026

Personal service

It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that you have found our accounts easy to manage. Lauren - Customer Service Team Leader Response date: 11th March 2026

Fast service and great communication.

Fast service and great communication. Rachelle dealt well with my account opening process today. Reviewed on: 26th February 2026

Reply from Bath Building Society Thank you for your feedback. It’s great to know that Rachelle supported you well throughout your account opening process - I’ll be sure to pass your comments on to her! Chris Burns – Customer Service Officer Response date: 27th February 2026

Always excellent service by very welcoming staff - I...

Always excellent service by very welcoming staff - I was assisted by Daisy with my application today. Cannot think of anything that would make my experience better. Reviewed on: 26th February 2026

Reply from Bath Building Society Thank you for sharing your review. I’m glad to hear you consistently receive excellent service when visiting us, and it’s wonderful that Daisy was able to assist with your application so smoothly today! Chris Burns – Customer Service Officer Response date: 27th February 2026

Very competitive rates on savings, friendly staff,...

Very competitive rates on savings, friendly staff, queries dealt with promptly Reviewed on: 26th February 2026

Reply from Bath Building Society Thank you for taking the time to leave your feedback. It’s great to hear that you’re finding our savings rates competitive and that our team has been friendly and helpful! Chris Burns – Customer Service Officer Response date: 27th February 2026

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