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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2395 reviews)

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4.75

Based on 2,395 reviews, last reviewed 14th Oct 2026

39% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Great Team Work The team have been very responsive and helpful throughout the process of setting up a Trust fund. They were always polite and actively sought to assis... Read more Reviewed on: 14th October 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2395)

Great Team Work

The team have been very responsive and helpful throughout the process of setting up a Trust fund. They were always polite and actively sought to assist when I was unsure of the next steps. Lauren in particular was very helpful! Reviewed on: 14th October 2026

Reply from Bath Building Society HI John, Thank you for your wonderful feedback. We're delighted to hear that you found our team responsive and supportive throughout the process of setting up your trust account. We'll be sure to pass on your kind words to Lauren. I'm sure she'll be pleased to hear that her help and guidance made the process easier for you. Chris Burns - Customer Service Officer Response date: 14th October 2026

I love Building Societies and have been a customer f...

I love Building Societies and have been a customer for a long time. Your rates are great and your staff are excellent, Daisy served me today and was very helpful. However, the processes feel a bit too manual. I had to hand write an application with all the information you already knew. Could you become more digital? Reviewed on: 12th October 2026

Reply from Bath Building Society Thank you for your feedback. I am glad that Daisy was able to support you. We gratefully acknowledge your feedback about manual applications, we will feed this back to the relevant team. Lauren - Customer Service Team Leader Response date: 13th October 2026

Great Service

I first used the chat online but told to ring up which I did. The gentleman who answered the phone helped me out until the end of my query. I am so grateful for the service I was given. Reviewed on: 9th October 2026

Reply from Bath Building Society Thank you for your feedback. I am glad we were able to support you to resolve your query. Lauren - Customer Service Team Leader Response date: 12th October 2026

Great service, speedy and friendly!

Great service, speedy and friendly! Reviewed on: 9th October 2026

Reply from Bath Building Society Thank you for your feedback. I am glad the team were able to support you so well. Lauren - Customer Service Team Leader Response date: 12th October 2026

Simple, easy and straight forward transaction

Simple, easy and straight forward transaction Reviewed on: 7th October 2026

Reply from Bath Building Society Hi Will, Thank you for taking the time to leave a review. We're delighted to hear that you found the process simple, easy, and straightforward! Chris Burns - Customer Service Officer Response date: 14th October 2026

I like being able to talk to someone in person rathe...

I like being able to talk to someone in person rather than do everything online. I spoke to Jane today who was most helpful. I also like having a book, although I do online as well. Reviewed on: 3rd October 2026

Reply from Bath Building Society Thank you for your feedback. I am glad you enjoy visiting our branches so that we can support you in person. I will pass this feedback to Jane, I am sure she will be pleased to read it. Lauren - Customer Service Team Leader Response date: 5th October 2026

Jane at Wood Street branch has been helping me with...

Jane at Wood Street branch has been helping me with a variety of queries relating to existing accounts I hold and also a new account I am opening. Jane always keeps me fully updated and this is greatly appreciated. She deals with all my requests and indeed questions, extremely efficiently and courteously. Thank you. Reviewed on: 30th September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that Jane has been so attentive with helping you with your accounts. I will pass this feedback to Jane, I am sure she will be glad to hear it. Lauren - Customer Service Team Leader Response date: 1st October 2026

Love the face-to-face contact!

Love the face-to-face contact! I was served by a lady called Jane who was friendly, knowledgable and very efficient. Love yi still do passbooks, all in all a winning combination! Reviewed on: 23rd September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that Jane was able to support you in our branch. I will pass this feedback to Jane, I am sure she will be pleased. Lauren - Customer Service Team Leader Response date: 23rd September 2026

Trust account information

I needed advice on opening a Trust account, Katie was very helpful and easy to chat with Reviewed on: 18th September 2026

Reply from Bath Building Society Thank you for your feedback. I am glad that Katie was able to support you with your Trust account application. I will pass this feedback to her, I am sure she will be pleased. Lauren - Customer Service Team Leader Response date: 21st September 2026

It was lovely to invest and manage my savings locally.

It was lovely to invest and manage my savings locally. Ella served me and was very helpful and professional. Reviewed on: 18th September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that you are able to visit our branches, and you were pleased with Ella's service. I will pass this feedback to Ella, I am sure she will be happy to read it. Lauren - Customer Service Team Leader Response date: 21st September 2026

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