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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2387 reviews)

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4.73

Based on 2,387 reviews, last reviewed 18th Sep 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Trust account information I needed advice on opening a Trust account, Katie was very helpful and easy to chat with Reviewed on: 18th September 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2387)

Trust account information

I needed advice on opening a Trust account, Katie was very helpful and easy to chat with Reviewed on: 18th September 2026

It was lovely to invest and manage my savings locally.

It was lovely to invest and manage my savings locally. Ella served me and was very helpful and professional. Reviewed on: 18th September 2026

Unable to access account statements online

I could not access account statements. Chris tried very hard to help with browser settings suggestions Reviewed on: 17th September 2026

Reply from Bath Building Society Thank you for your feedback. I am sorry you were unable to access your statements, however I am glad Chris was able to support you with this. I will pass the feedback to him, and if you need anything else, please let us know. Lauren - Customer Service Team Leader Response date: 18th September 2026

Helped me set up a trust account

Helped me set up a trust account Reviewed on: 16th September 2026

Daisy provided a very friendly and helpful service.

Daisy provided a very friendly and helpful service. Bath Building Society have good interest rates and it is nice to have a branch in the centre of Bath. All Good - thanks. Reviewed on: 16th September 2026

Reply from Bath Building Society Thank you for your feedback. I am glad that Daisy was able to to provide such friendly service. I will pass the feedback to her, I am sure she will be glad to hear it. Lauren - Customer Service Team Leader Response date: 16th September 2026

Wood Street branch is accessible, there are actual p...

Wood Street branch is accessible, there are actual people to talk to. The staff are efficient and Ella dealt with my queries quickly. ISA rates are competitive too! Reviewed on: 15th September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that Ella was able to support with your queries, and that you are happy with our ISA rates. I will share your review with Ella, I am sure she will be glad to hear it. Lauren - Customer Service Team Leader Response date: 15th September 2026

Local Branches are great vand Ella was very helpful...

Local Branches are great vand Ella was very helpful with my new account opening. Reviewed on: 15th September 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that Ella was able to support with your account opening. I will share your review with Ella, I am sure she will be glad to hear it. Lauren - Customer Service Team Leader Response date: 15th September 2026

Very helpful and professional

Mars from the digital team sorted out my issue quickly and was very professional, patient, friendly, and helpful. Reviewed on: 10th September 2026

Reply from Bath Building Society Thank you for your feedback. I am glad that Mars was able to support you with your digital issues. I will pass this feedback to Mars, I am sure he will be glad to hear it. Lauren - Customer Service Team Leader Response date: 11th September 2026

Mars was great at helping set up my account

Mars was great at helping set up my account Reviewed on: 10th September 2026

Reply from Bath Building Society Thank you for your feedback. It is great to hear that Mars was able to support you with opening your account. I will pass the feedback to Mars, I am sure he will be glad to hear it. Lauren - Customer Service Team Leader Response date: 11th September 2026

on line chat

A question about trust accounts, which are complex, but dealt with through the online chat quickly and precisely. Reviewed on: 10th September 2026

Reply from Bath Building Society Thank you for your feedback. I am glad we were able to answer your query using our WebChat. Please let us know if you have any further questions. Lauren - Customer Service Team Leader Response date: 11th September 2026

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