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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2377 reviews)

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4.73

Based on 2,377 reviews, last reviewed 3rd Sep 2026

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Local branches and Friendly staff. Local branches and Friendly staff. Daisy helped me open an account today and she was really helpful. Reviewed on: 3rd September 2026

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Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2377)

Local branches and Friendly staff.

Local branches and Friendly staff. Daisy helped me open an account today and she was really helpful. Reviewed on: 3rd September 2026

Exceptional customer support and help.

We had a slightly complicated savings account to set up remotely. Larger banks had not been helpful, giving us incorrect or misleading advice, and we were getting frustrated with the big corporate approach of getting a different person each time and having to start from scratch with them. Our experience with Bath Building Society was completely different and a breath of fresh air in comparison. I had some queries, and spoke to a very helpful person on the phone. In addition, I had several queries about the process and emailed customer support a number of times. Lauren, who was the customer support person I dealt with, was very very helpful, taking me through the process step-by-step, very clearly explaining each point without being patronising, and even had the patience to explain something in a different way. Thank you! I really felt valued as a potential customer, and will highly recommend Lauren and the team to my friends and family. Reviewed on: 3rd September 2026

Quick and efficient and you deal with humans.

Quick and efficient and you deal with humans. Reviewed on: 2nd September 2026

Reply from Bath Building Society Thank you for your feedback. I am glad that we were able to support you. Lauren - Customer Service Team Leader Response date: 3rd September 2026

Exceptional service from a very patient man.

Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased we were able to support you so patiently. Please feel free to contact us if you require any further support. Lauren - Customer Service Team Leader Response date: 2nd September 2026

Always get queries answered over the phone quickly.

Always get queries answered over the phone quickly. Jane was particularly helpful when I last phoned Wood Street Branch. Reviewed on: 27th August 2026

Reply from Bath Building Society Thank you for your feedback. I am glad Jane was able to support you when you called our Branch. I will pass the feedback to Jane, I am sure she will be pleased to hear it. Lauren - Customer Service Team Leader Response date: 2nd September 2026

Caroline was very knowledgeable.

Caroline was very knowledgeable. Guided me through the process to withdraw from the different accounts Reviewed on: 27th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that Caroline was able to support you with a withdrawal. I will pass the feedback to Caroline, I am sure she will be glad to hear it. Lauren - Customer Service Team Leader Response date: 2nd September 2026

Mars O help setting me up online

Mars O was so patient helping me navigate through my issues & getting me set up on the browser. With his advice I am now fully set up on the app which is great. Can’t fault him & a credit to BBS Reviewed on: 26th August 2026

Reply from Bath Building Society Thank you for your feedback. I am very pleased to hear that Mars was able to support you with Bath Online. I will pass the feedback to Mars, I am sure he will be very happy. Lauren - Customer Service Team Leader Response date: 2nd September 2026

Swift action and prefect resolution.

Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear we were able to support you in finding a resolution. Lauren - Customer Support Team Leader Response date: 21st August 2026

Great communication and assistance

Lauren has been my advisor and has helped me through the process of setting up Trusts. Lauren has kept me up to date at all times and was very clear and helpful. Reviewed on: 18th August 2026

Reply from Bath Building Society Hi Will, Thank you for taking the time to share your experience. We're delighted to hear that Lauren provided excellent support throughout the trust setup process. I'll be sure to pass on your positive comments! Chris Burns Customer Service Officer Response date: 20th August 2026

trust saving application

great service, understanding staff and excellent communication skills Reviewed on: 15th August 2026

Reply from Bath Building Society Hi Richard, Thank you for your feedback. We're delighted to hear that you received great service and found our team to be understanding and communicative! Chris Burns Customer Service Officer Response date: 20th August 2026

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