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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2064 reviews)

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4.69

Based on 2,064 reviews, last reviewed 27th Aug 2025

73% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Helpful and efficient Helpful and efficient , responsive to requests and speedy service Reviewed on: 27th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2064)

Helpful and efficient

Helpful and efficient , responsive to requests and speedy service Reviewed on: 27th August 2025

Thanks you!

Myself and my husband visited the Moorland Road Branch to discuss my existing account and open new ones. We were served by Rachel who was very helpful and patient and gave really clear explanations. We also like that you still issue passbooks…Thank you! Reviewed on: 27th August 2025

Changing address

Emailed and they advised to chat. Quick and easy on chat to confirm change of address Reviewed on: 26th August 2025

The questions I had were all answered clearly by Cha...

The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Friendly staff at Moorland Road branch

I visited the Moorland Road branch. Friendly staff, face-to-face contact so very handy! Reviewed on: 18th August 2025

Updating My Address

I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising me to telephone them. I rang and after security checks my address was updated. Great service! Reviewed on: 15th August 2025

Good customer service service

Easy to speak with UK (Bath) based customer service reps who are helpful and provide prompt assistance. Reviewed on: 14th August 2025

Really fast response via email.

Really fast response via email. Really helpful and polite staff. Sorted my query very quickly. Thank you so much. Reviewed on: 14th August 2025

Customer Support - Excellent

The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I also really appreciate that when I call, I speak to the same representative rather than a call center, which means I don’t have to repeat my questions every time. It makes the experience much more personal and efficient. Reviewed on: 30th July 2025

Reply from Bath Building Society Dear Carol, Thank you so much for your thoughtful feedback! I’m delighted to hear that our Customer Support team has been consistently responsive and helpful across both phone and email. It’s great to know that speaking with the same representative has made your experience more personal and efficient. Chris Burns – Customer Service Officer Response date: 31st July 2025

Helpful staff

I visited the Moorland Road branch to transfer some money to the bank, I was served by Gemma who was very friendly and helped me fill out the form, which I really appreciated. Always great customer service when I visit either branch. Reviewed on: 30th July 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! I’m so pleased to hear that Gemma was able to assist you so helpfully at our Moorland Road branch. We’re proud of the consistent service our teams provide across both locations, and your feedback truly means a lot. Chris Burns – Customer Service Officer Response date: 31st July 2025

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