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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2358 reviews)

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4.75

Based on 2,358 reviews, last reviewed 24th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

I like being able to speak to an advisor face to face I visited Wood Street and was served by Ella, I like being able to speak to an advisor face to face. Reviewed on: 24th July 2026

Verified source

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2358)

I like being able to speak to an advisor face to face

I visited Wood Street and was served by Ella, I like being able to speak to an advisor face to face. Reviewed on: 24th July 2026

Opening a Trust account..

Lauren and others were very helpful in relaying our specific needs to senior management. Reviewed on: 23rd July 2026

Trust account knowledge

My experience and dealings with Lauren in your trust and savings team have been excellent. From the start Lauren has been very patient, taking time to explain everything to me and why certain paperwork was required. Lauren has kept me up to date throughout the process informing me of each step. I wouldn’t hesitate to recommend Lauren or Bath building society. Thank you! Reviewed on: 22nd July 2026

Daves trust

I wanted to open a trust account & it has been fairly easy to do. Reviewed on: 22nd July 2026

Daisy & Ella resolved an issue, service was exemplary.

Daisy and Ella resolved an issue we had regarding the Fixed Bond we had recently arranged. The service was exemplary. It is great to have a branch to visit locally. We get that interaction with a staff member. Reviewed on: 22nd July 2026

Real friendly help setting up on line access.

Being in my mid-80s, I find doing new things on line a "challenge" and 'Mars' very patiently took me through setting up everything slowly so I understood why things needed doing - excellent service which deserves a minimum of 12 out of 10 ("over and above") !!!!l Oh that many other financial set-ups came anywhere near being so helpful :) Reviewed on: 15th July 2026

Reply from Bath Building Society Thank you for your very kind comments. I am very pleased to hear that you have been able to access our online services, and that you feel confident in accessing your account. I will pass your feedback to Mars, who I'm sure will be very pleased to receive it. Lauren - Customer Service Team Leader Response date: 17th July 2026

Excellent customer service

All my queries got answered really quickly and the account opening was well supported by lauren Reviewed on: 15th July 2026

Thank you to lovely Lauren and Amy.

Thank you to lovely Lauren and Amy. When I first phoned I spoke to a real live human!! What a wonderful novelty. Compassionate and great assistance. Reviewed on: 15th July 2026

This was my first visit to wood Street branch and th...

This was my first visit to wood Street branch and the service that I experienced from Ella was excellent - welcoming and helpful. (I live in Ilminster and previously used the local agency which was also excellent). Reviewed on: 10th July 2026

Reply from Bath Building Society Thank you for your kind comments. I am glad to hear that Ella's service stood out to you. I will be sure to pass the feedback on to her. Lauren - Customer Service Team Leader Response date: 13th July 2026

Setting up a trust account had been really difficult...

Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Reply from Bath Building Society Thank you for sharing your experience! We’re really glad to hear that what was once a difficult process became smooth and straightforward after finding us. If you ever need any further support, we’re always here to help. Chris Burns – Customer Service Officer Response date: 29th June 2026

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