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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Nothing wrong just no interest given

They are ok but reduce the interest rate every year on savings. Coming to the point that there is no need to have the account. Shame really but I guess that’s life. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your feedback. I am sorry that you feel that rates are reducing every year. We have been trying very hard to make sure that our products are simple and our rates fair and I can confirm that all our savings accounts are rated as at least ‘competitive’ by Moneyfacts. Before the recent Bank of England Base Rate cuts we increased the interest rates we paid to over 70% of our member during the last year. We have also increased our 60 Day notice account this week from 0.60% to 0.80% AER. The challenge we are dealing with is a Bank of England Base rate at an historic low rate of 0.10% but we are doing our very best! Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Friendly Local Building Society

Over the years I have had numerous accounts with BIBs, I have always found the staff friendly and efficient and always prepared to help. Reviewed on: 4th June 2020

Reply from Bath Building Society We are always happy to help. Many thanks for your feedback. Holly, Customer Support Team Response date: 23rd June 2020

Fab personal service!

Everytime I've been in branch the girls working there are knowledgeable about products and so very friendly. I personally am very glad of my local midsomer Norton branch and wouldn't go anywhere else. Reviewed on: 4th June 2020

Reply from Bath Building Society Lovely to hear you receive a great service at our Midsomer Norton agency. Holly, Customer Support Team Response date: 23rd June 2020

Good service

I wanted to be able to access my account online and a BBS member of staff was extremely helpful and made moving to online really easy. Reviewed on: 4th June 2020

Reply from Bath Building Society Glad we could get you set up on our Bath Online service. Holly, Customer Support Team Response date: 23rd June 2020

Helpful, friendly building society

It is good to support a local building society and living in Oldfield Park, and having a branch in Moorland Road, makes transactions easy. It is a helpful and friendly branch, and I appreciate having a comfortable seat to sit on (before covid), whilst being served. Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at Oldfield Park will be pleased with your lovely comment. Thank you. Holly, Customer Support Team Response date: 23rd June 2020

Friendly and dependable

Local. Works well for me , not aware of anything that would make my experience better. Reviewed on: 4th June 2020

Reply from Bath Building Society That's fantastic! Thanks for your wonderful review. Holly, Customer Support Team Response date: 23rd June 2020

Great customer service ..but ...

We found ourselves in an unusual situation in that we are stranded abroad and needed to access our accounts and if need be transfer funds. Given the circumstances the telephone was answered without too long a delay but for us it proved the real value of the “ chat line “ service. Please look at maintain and enhancing this as any issues an be ironed out promptly. Reviewed on: 4th June 2020

Reply from Bath Building Society We're glad to hear you have found our live chat service useful, we introduced it last year and it has proved a popular option for many customers wanting to communicate in 'real time' with our customer service teams. Thank you for your response. Response date: 4th June 2020

Local and expert

Always friendly, always professional, always accessible Reviewed on: 4th June 2020

Accessable to the Branch and staff

I know my savings are safe and the service provided is most satisfactory Reviewed on: 4th June 2020

Small and friendly

Nothing is too much trouble. Always ready to give honest advice. Reviewed on: 4th June 2020

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