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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.80/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,843 product reviews

Average score of 4.80/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Bath Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can speak to real people. Their savings products offer decent rates and personal service that feels genuine. However, the online and app experience often frustrates users with glitches, slow updates, and difficult navigation, dampening an otherwise warm service.

Positive themes

  • Bath Building Society's staff are friendly, helpful and make banking a pleasure. (49 mentions)
  • Bath Building Society offers competitive savings rates that many find attractive. (10 mentions)
  • Having local branches with face-to-face service is a big plus for Bath Building Society. (8 mentions)

Negative themes

  • The Bath Building Society app and website often cause frustration with glitches and poor usability. (10 mentions)
  • Online account access problems and re-registration issues have left many customers locked out. (5 mentions)
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2843 company reviews • Last reviewed within 7 days

THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN.

Mortgages • 6th November 2026

THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN. THEIR COMPLAINT PROCEDURE IS COMPLETELY FAKE, THEY JUST MAKE UP REASONS WHICH ARE ABSOLUTELY FAKE. AFTER BEING FOR... THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN. THEIR COMPLAINT PROCEDURE IS COMPLETELY FAKE, THEY JUST MAKE UP REASONS WHICH ARE ABSOLUTELY FAKE. AFTER BEING FOR WEEKS COMPLETELY TRANSPARENT WITH THEM, YOU REALISE THAT THEY ARE JUST MISLEADING, NOT TRANSPARENT AND MISREPRESENTATIVE. THEIR HEAD OF UNDERWRITING NIKI SMITH IS THE MOST INCOMPETENT PERSON THAT YOU CAN EVER MEET. THEY HAVE HUGE LACKS OF INTERNAL COMMUNICATION. IT IS EMBARRASSING FOR THE WHOLE FINANCIAL SYSTEM AS PEOPLE LIKE THEM CAN OPERATE AND HAVE AN FCA LICENSE. I AM INVOLVING MY LAWYER BECAUSE THIS STORY IS NOT GOING TO END HERE. AFTEE YEARS OF SACRIFICES AND HARD WORK, THESE BUNCH OF LOW LIVES PROFESSIONALS CANNOT RUIN EVERYTHING. JUSTICE WILL COME Read more Read less

{"display":"Alfredo I","full_name":"Alfredo I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Tim Randall is a credit to BBS.

Mortgages • 6th November 2026

Tim Randall is a credit to BBS. He steered me through the whole process with professionalism, excellent product knowledge, a brillant sense of humour and... Tim Randall is a credit to BBS. He steered me through the whole process with professionalism, excellent product knowledge, a brillant sense of humour and patience ( which he needed to deal with me and my questions & attention to detail). As a new customer, I felt valued and safe in my chosen product. He answered my questions honestly and on the very odd occassion that he wasn't able to answer my question immediately, made a point of finding the answer and getting back to me with a full explanation. Read more Read less

{"display":"Linda Ricketts","full_name":"Linda Ricketts","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1768500.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Bath Building Society
Hi Linda, Many thanks for leaving such a lovely review. I am sure Tim will be very pleased with your kind comments. If there is anything else we can help with please let us know. Ian Birch Mortgage advice manager.
6th November 2026
Bath Building Society
  • 5.00/5

    Jane was very friendly helpful and welcoming.

    Jane was very friendly helpful and welcoming. The staff are very knowledgeable. It is so good to have branches you can go into for advice... Jane was very friendly helpful and welcoming. The staff are very knowledgeable. It is so good to have branches you can go into for advice and transactions with real people. Still get a passbooks. Read more Read less

    Savings
    Verified source 4th November 2026
  • 5.00/5

    Everyone I spoke to along the journey of getting the...

    Everyone I spoke to along the journey of getting the mortgage was very helpful and informative, I felt supported the whole way

    {"display":"Lucy ","full_name":"Lucy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lucy 4th November 2026
  • 5.00/5

    Very patient and helpful

    I’m 77 and not internet literate but they got me online. Very patient and helpful, thank you

    {"display":"David J","full_name":"David J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David J 3rd November 2026
  • 5.00/5

    A good local Branch to be able to visit.

    A good local Branch to be able to visit. Staff at Moorland Road are always very helpful and cheerful, Daisy served me today and she... A good local Branch to be able to visit. Staff at Moorland Road are always very helpful and cheerful, Daisy served me today and she was no exception (need to support local businesses). It is easy to visit the local branch. Read more Read less

    Savings
    Verified source 3rd November 2026
  • 5.00/5

    I have been a Mortgage customer with the Bath Buildi...

    I have been a Mortgage customer with the Bath Building Society for several years. Following the sale of my property I sm leaving this review... I have been a Mortgage customer with the Bath Building Society for several years. Following the sale of my property I sm leaving this review to say how delighted I have been with the customer service. I highly recommend Bath Building Society. Read more Read less

    {"display":"Keith Martin Jobson","full_name":"Keith Martin Jobson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent speedy resolution for a will trust for min...

    Excellent speedy resolution for a will trust for minors. Found exactly what we needed.

    {"display":"Sally B","full_name":"Sally B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sally B 28th October 2026
  • 5.00/5

    Daisy was most helpful and knowledgeable.

    Daisy was most helpful and knowledgeable about the products I was enquiring about. Also most cheerful when doing it!!

    Savings
    Verified source 28th October 2026
  • 5.00/5

    Surprisingly straightforward.

    Surprisingly straightforward. Prompt response to emailed & phone queries. Satisfying ID requirements simpler than for other businesses.

    {"display":"Chris W","full_name":"Chris W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris W 28th October 2026
  • 5.00/5

    Excellent service from Bath Building Society.

    Excellent service from Bath Building Society. They opened our trust account quickly and efficiently, making the whole process straightforward and stress-free. Lauren was particularly excellent... Excellent service from Bath Building Society. They opened our trust account quickly and efficiently, making the whole process straightforward and stress-free. Lauren was particularly excellent — responsive, helpful and professional throughout. We really appreciated the efficient service and would happily recommend them. Read more Read less

    {"display":"Sarah F","full_name":"Sarah F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah F 28th October 2026

    Products from Bath Building Society

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