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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.69/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,340 product reviews

Average score of 4.69/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Really friendly bank with very friendly genuine staf...

Really friendly bank with very friendly genuine staff who care.

{"display":"John L","full_name":"John L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
John L 16th June 2025

Latest negative rating

1/5

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Read more Read less

{"display":"George ","full_name":"George ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
George 24th April 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2340 company reviews • Last reviewed within 7 days

Really friendly bank with very friendly genuine staf...

Mortgages • 16th June 2025

Really friendly bank with very friendly genuine staff who care.

{"display":"John L","full_name":"John L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Bath Building Society
Hi John, thank you for taking the time out and leaving us some feedback. This is great to hear. Thanks again. Ben Hutchings, National Account Manager
16th June 2025
Bath Building Society

Rokas was very helpful and resolved my issues prompt...

Savings • 16th June 2025

Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple of years ago I found out this hadn't been applied to the account, so although Rokas did everything he could overall it could do with some improvement. Read more Read less

{"display":"Helen M","full_name":"Helen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Helpful with accounts Charlotte’s customer service

    I am very grateful for Charlottes help, she was patient explaining your Trust accounts and answered all my questions clearly and even sent me follow... I am very grateful for Charlottes help, she was patient explaining your Trust accounts and answered all my questions clearly and even sent me follow up information via email to ensure I have everything I need for the Trust opening process Read more Read less

    {"display":"Julia d","full_name":"Julia d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julia d 16th June 2025
  • 5/5

    The process was very smooth, the staff are efficient...

    The process was very smooth, the staff are efficient and the rates are best in the market!

    {"display":"Joanna GH","full_name":"Joanna GH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Joanna GH 13th June 2025
  • 5/5

    Attentive and helpful!

    I visited Moorland Road Branch to register a Power of Attorney, I was served by Rachel who was extremely attentive and helpful.

    Savings
    Verified source 11th June 2025
  • 5/5

    Thank you to Tim and the team

    Tim and the team were fantastic, as well as being incredibly responsive and making the process incredibly clear along the way, they went to extra... Tim and the team were fantastic, as well as being incredibly responsive and making the process incredibly clear along the way, they went to extra efforts to make this mortgage happen. I'm incredibly grateful. Read more Read less

    {"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James 5th June 2025
  • 5/5

    Nick is very experienced and he is so kind and capab...

    Nick is very experienced and he is so kind and capable to hold our hands through the whole application process.

    {"display":"Wei Y","full_name":"Wei Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Wei Y 4th June 2025
  • 5/5

    Great Customer Service

    I needed some help with an online account and was really pleased with the service given by Chris. Very patient with a calm manner that... I needed some help with an online account and was really pleased with the service given by Chris. Very patient with a calm manner that made the process of setting up an online login very easy. Read more Read less

    {"display":"Peter F","full_name":"Peter F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter F 2nd June 2025
  • 4/5

    Great Service

    Very happy with mortgage application process and service from Tim (mortgage advisor). Competitive rate and advised of an alternative cheaper product that met my needs.... Very happy with mortgage application process and service from Tim (mortgage advisor). Competitive rate and advised of an alternative cheaper product that met my needs. Only negative was the old fashioned paper application form. Read more Read less

    {"display":"Robert Morris","full_name":"Robert Morris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I had a problem accessing my account on line custome...

    I had a problem accessing my account on line customer service Chris was brilliant so very helpful and pointed me in the right direction

    {"display":"Sybil A","full_name":"Sybil A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sybil A 1st June 2025
  • 4/5

    In branch service review

    We had friendly and helpful service and the transaction was completed quickly and competently.

    Savings
    Verified source 30th May 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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