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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.69/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion
See more on their website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,353 product reviews

Average score of 4.69/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Latest positive rating

5/5

I came inti Wood Street today and was served by Ella.

I came inti Wood Street today and was served by Ella. She was extremely helpful.

Savings
Verified source 4th July 2025

Latest negative rating

1/5

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Read more Read less

{"display":"George ","full_name":"George ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
George 24th April 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2353 company reviews • Last reviewed within 7 days

I came inti Wood Street today and was served by Ella.

Savings • 4th July 2025

I came inti Wood Street today and was served by Ella. She was extremely helpful.

Verified source
Rated Excellent • 5/5
Read more product reviews

always really quick on live chat

Mortgages • 3rd July 2025

always really quick on live chat

{"display":"Luke F","full_name":"Luke F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Oldfield Park

    Been a customer for over 60 years, they are the best !

    Savings
    Verified source 3rd July 2025
  • 4/5

    8/10 would recommend

    Great entry intot he bank with a "mortgage welcome care package" sent to our home. Where we would have loved to have seen some more... Great entry intot he bank with a "mortgage welcome care package" sent to our home. Where we would have loved to have seen some more proactiveness was at the end of our initial term. People are busy and we just go into the remortgage process, and we ended up leaving for a gbp 100 saving per month.... which is grea,t but if BBS were to have gotten in touch plenty in advance with a price match or competitive quote, we may have stayed as we enjoyed our experience with BBS. Read more Read less

    {"display":"Gabriele Santoro","full_name":"Gabriele Santoro","avatar":{"url":"\/assets\/uploads\/avatars\/users\/712272.png"}}'s avatar
  • 5/5

    All in all a positive experience with bath building...

    All in all a positive experience with bath building society if I have had an issue it has been resolved quickly and efficiently.if I was... All in all a positive experience with bath building society if I have had an issue it has been resolved quickly and efficiently.if I was in the market for another mortgage I would they would be top of my list Read more Read less

    {"display":"John K","full_name":"John K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    John K 26th June 2025
  • 5/5

    Charlotte on the chat helped and was very good, poli...

    Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got... Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the person who could which was Chris on the phone. Chris was also excellent and ran me through all the steps needed as there had been a system glitch. I am now all set up an Chris then also sorted the transaction I was looking to do. Exellent job from both. Credit to the team. Read more Read less

    {"display":"Graeme P","full_name":"Graeme P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graeme P 26th June 2025
  • 5/5

    Thank you Tim and the team!

    From the very first phone call Tim has been absolutely exceptional. He went out of his way to help me in my niche circumstances and... From the very first phone call Tim has been absolutely exceptional. He went out of his way to help me in my niche circumstances and ensured I was updated every step of the way. The service from the entire team has been speedy and professional but my experience with Tim has been outstanding. Not only did he support me in securing a better fit for my circumstances but above all he was patient and kind and is a real credit to your Company. Thank you Read more Read less

    {"display":"Madelaine B","full_name":"Madelaine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Madelaine B 25th June 2025
  • 5/5

    New Mortgage rate swap!

    My Buy to let mortgage was coming to the end of its fixed period and Bath were very quick in contacting me, helping me select... My Buy to let mortgage was coming to the end of its fixed period and Bath were very quick in contacting me, helping me select a new product and implemented this very quickly so that I could benefit from the better rate as soon as possible! Great service. Read more Read less

    {"display":"Alan B","full_name":"Alan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alan B 25th June 2025
  • 5/5

    Katie on online chat v helpful.

    Katie on online chat v helpful.dealt effectively with my query

    {"display":"Jennifer Radford","full_name":"Jennifer Radford","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Quick fast response found out what i needed to in se...

    Quick fast response found out what i needed to in seconds

    {"display":"Darren C","full_name":"Darren C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Darren C 19th June 2025
  • 5/5

    complicated case - web chat offered telephone call w...

    complicated case - web chat offered telephone call which was v helpful

    {"display":"AB","full_name":"AB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    AB 19th June 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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