I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money?

With banks disappearing from the high street, it is nice to have a local office with staff that are unfailingly polite.

Friendly, helpful, excellent service! Not easy to get online. Have failed repeatedly and given up.

We deal with your team member Tim Randall, he was always clear with information and return any emails or telephone messages almost immediately. The communications... We deal with your team member Tim Randall, he was always clear with information and return any emails or telephone messages almost immediately. The communications between Tim Randall and ourselves was paramount to assist a constant flow of information needed in regarded to organising our mortgage. At all times we felt that the contact between Tim and ourselves was very personal which help us along the route. It was a pleasure to deal with such a organised team member and Tim is surely a great asset to your organisation. Read more Read less

Bath were one of very few building society's prepared to offer a BTL mortgage at a reasonable rate. Good Communication with them over the personal issues

I am very happy with yourselves but I think you should be aware that it is not easy to have documents certified by banks. Some... I am very happy with yourselves but I think you should be aware that it is not easy to have documents certified by banks. Some will only certify their own documents and it took me three visits to gain two certifications. Read more Read less

I opened a Fixed Rate Bond and was served by Jane. I like Bath Building Society because it is local and convenient. I also like... I opened a Fixed Rate Bond and was served by Jane. I like Bath Building Society because it is local and convenient. I also like the staff who are friendly and helpful. Also, because I have hearing loss on the telephone I am pleased you have a “live chat” on your website which I have found very useful and helpful - in fact invaluable. Read more Read less

I called head office and spoke to Katie who was very efficient in answering my query. It was refreshing to speak to someone who was... I called head office and spoke to Katie who was very efficient in answering my query. It was refreshing to speak to someone who was confident and knowledgeable in their work. If I could give her 6 stars I would! Read more Read less

I visited the Oldfield Park branch to open an account for my mother and register myself as the power of attorney. I saw Gemma who... I visited the Oldfield Park branch to open an account for my mother and register myself as the power of attorney. I saw Gemma who made the whole process stress free and straightforward. It was lovely to be able to call into a local branch and do things face to face. Very pleased with the service I received. Read more Read less