I came in to transfer money to my bank account. Hadn’t done it before, but Jane was very helpful and friendly and made the process... I came in to transfer money to my bank account. Hadn’t done it before, but Jane was very helpful and friendly and made the process very easy - thank you! Read more Read less

I regularly visit the branch in Moorland Road as I live locally and always find the staff friendly and helpful…just Brilliant!

I almost gave up applying for an ISA account. The online form filling is unreliable, had to be restarted, entering information is not obvious, text... I almost gave up applying for an ISA account. The online form filling is unreliable, had to be restarted, entering information is not obvious, text boxes are faint, entering DOB should be easy but not here. The website design is not appealing and doesn't inspire confidence. Read more Read less

Came into the Wood Street branch to open a Junior ISA for my daughter. Ella was most helpful and even helped me negotiate the steps... Came into the Wood Street branch to open a Junior ISA for my daughter. Ella was most helpful and even helped me negotiate the steps with the pushchair. My daughter was also thrilled with the pink piggie bank! I was also impressed with the timescales for the account to be opened - today! Read more Read less

Honestly the online experience is so clunky in comparison to competitors. Hodge for instance where everything works first time. The drop down menu on the... Honestly the online experience is so clunky in comparison to competitors. Hodge for instance where everything works first time. The drop down menu on the application form doesn't have my country of birth so I was told to choose another one! There is no chat or phone support after 17:00. The payment-in system isn't compatible with my bank so my bank doesn't recognise the details of the account I'm paying into. I've paid a small amount in as a test and it's going to take 24 hours before I'm sure it works. I'm trying to set up a £20k ISA for goodness sake! Read more Read less

Excellent service. Great communication. Tim Randall was excellent.

Came into Wood Street to put a Power of Attorney on my Mother’s account. Both Ella and Jane were extremely helpful. I love the personal... Came into Wood Street to put a Power of Attorney on my Mother’s account. Both Ella and Jane were extremely helpful. I love the personal service and the fact that the business is local. Read more Read less

Served by Hannah - very pleasant young lady who went out of her way to help.

Opened an account at Wood Street Branch