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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.79/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,760 product reviews

Average score of 4.79/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Bath Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can speak to real people. Their savings products offer decent rates and personal service that feels genuine. However, the online and app experience often frustrates users with glitches, slow updates, and difficult navigation, dampening an otherwise warm service.

Positive themes

  • Bath Building Society's staff are friendly, helpful and make banking a pleasure. (49 mentions)
  • Bath Building Society offers competitive savings rates that many find attractive. (10 mentions)
  • Having local branches with face-to-face service is a big plus for Bath Building Society. (8 mentions)

Negative themes

  • The Bath Building Society app and website often cause frustration with glitches and poor usability. (10 mentions)
  • Online account access problems and re-registration issues have left many customers locked out. (5 mentions)
Summarised by AI
Was this helpful?

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2760 company reviews • Last reviewed within 7 days

The Bath BS said yes!

Mortgages • 20th July 2026

Mortgage case approved with Bath BS on a difficult property purchase for an affordable housing property which only had a PCC and not a full... Mortgage case approved with Bath BS on a difficult property purchase for an affordable housing property which only had a PCC and not a full warranty. Clients had been turned down by several other lenders. Great support on the case from our BDM Kerrin White and the mortgage dept. Read more Read less

{"display":"Tony O","full_name":"Tony O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Bath Building Society
Hi Tony, Thank you for taking the time out and leaving us some feedback. This is great to hear. We always try to find a way of assisting where we can and glad Kerrin provided you the necessary support. You know where we are if you need us again. Ben Hutchings, National Account Manager
21st July 2026
Bath Building Society

Real friendly help setting up on line access.

Savings • 15th July 2026

Being in my mid-80s, I find doing new things on line a "challenge" and 'Mars' very patiently took me through setting up everything slowly so... Being in my mid-80s, I find doing new things on line a "challenge" and 'Mars' very patiently took me through setting up everything slowly so I understood why things needed doing - excellent service which deserves a minimum of 12 out of 10 ("over and above") !!!!l Oh that many other financial set-ups came anywhere near being so helpful :) Read more Read less

{"display":"John B","full_name":"John B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Bath Building Society
Thank you for your very kind comments. I am very pleased to hear that you have been able to access our online services, and that you feel confident in accessing your account. I will pass your feedback to Mars, who I'm sure will be very pleased to receive it. Lauren - Customer Service Team Leader
17th July 2026
Bath Building Society
  • 5.00/5

    Excellent customer service

    All my queries got answered really quickly and the account opening was well supported by lauren

    {"display":"Ali","full_name":"Ali","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ali 15th July 2026
  • 5.00/5

    Thank you to lovely Lauren and Amy.

    Thank you to lovely Lauren and Amy. When I first phoned I spoke to a real live human!! What a wonderful novelty. Compassionate and great assistance.

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 15th July 2026
  • 5.00/5

    This was my first visit to wood Street branch and th...

    This was my first visit to wood Street branch and the service that I experienced from Ella was excellent - welcoming and helpful. (I live... This was my first visit to wood Street branch and the service that I experienced from Ella was excellent - welcoming and helpful. (I live in Ilminster and previously used the local agency which was also excellent). Read more Read less

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Great friendly service.

    Great friendly service. Our mortgage adviser Tim Randall always got back to us promptly and kept us informed along the way.

    {"display":"Iain F Colwell","full_name":"Iain F Colwell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1684854.png"}}'s avatar
  • 5.00/5

    A very smooth transaction, the process was well expl...

    A very smooth transaction, the process was well explained and communications throughout were excellent.

    {"display":"Symons","full_name":"Symons","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Symons 25th June 2026
  • 5.00/5

    Setting up a trust account had been really difficult...

    Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process

    {"display":"Julie B","full_name":"Julie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie B 24th June 2026
  • 5.00/5

    A very positive first impression.

    A very positive first impression. Jane was very friendly and helpful.

    Savings
    Verified source 22nd June 2026
  • 5.00/5

    I do like to have a passbooks, which many of societi...

    I do like to have a passbooks, which many of societies have discontinued them.

    Savings
    Verified source 22nd June 2026
  • 5.00/5

    Extremely helpful, understanding staff.

    Extremely helpful, understanding staff. Assisted every step of the way with such thought and care.

    {"display":"Kate Walsh","full_name":"Kate Walsh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kate Walsh 18th June 2026

    Products from Bath Building Society

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