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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.70/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 21 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,396 product reviews

Average score of 4.70/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

In branch service review

Staff very helpful and generous with time and understanding.

Savings
Verified source 29th August 2025

Latest negative rating

1/5

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Read more Read less

{"display":"George ","full_name":"George ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
George 24th April 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2396 company reviews • Last reviewed within 21 days

In branch service review

Savings • 29th August 2025

Staff very helpful and generous with time and understanding.

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Bath Building Society
Thank you for your lovely feedback! It’s wonderful to hear that our staff were generous with their time and understanding. Please don’t hesitate to reach out if we can help with anything else. Chris Burns – Customer Service Officer
15th September 2025
Bath Building Society

Nick Thornton - a pleasure to deal with

Mortgages • 29th August 2025

Nick Thornton is a pure pleasure to deal with. He offers a very personal service and nothing is too much trouble. He is efficient, thorough... Nick Thornton is a pure pleasure to deal with. He offers a very personal service and nothing is too much trouble. He is efficient, thorough and responds quickly. I would have no hesitation whatsoever in recommending him. He's a breath of fresh air in this world of call centres, and a credit to the Bath Building Society. Thank you for all of your help Nick Read more Read less

{"display":"Jackie Jackson","full_name":"Jackie Jackson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1297622.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Bath Building Society
Hi Jackie, thank you for taking the time out and leaving us some feedback. This is great to hear and will pass on your kind comments to Nick. Thanks again for recommending us and hope to speak with you again in the near future. Ben Hutchings, National Account Manager
29th August 2025
Bath Building Society
  • 5/5

    In branch service review

    Friendly and helpful service. Good value products. Efficient staff and accounts following-up paperwork.

    Savings
    Verified source 28th August 2025
  • 5/5

    Helpful and efficient

    Helpful and efficient , responsive to requests and speedy service

    {"display":"Jo D","full_name":"Jo D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jo D 27th August 2025
  • 5/5

    Nick Thornton is my mortgage manager.

    Nick Thornton is my mortgage manager. He has been brilliant in keeping myself informed on all changes to rates etc. He has been proactive in... Nick Thornton is my mortgage manager. He has been brilliant in keeping myself informed on all changes to rates etc. He has been proactive in informing myself on any new products and changes. I have full confidence with himself and Bath Building Society Read more Read less

    {"display":"Adrian C","full_name":"Adrian C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Adrian C 27th August 2025
  • 5/5

    Thanks you!

    Myself and my husband visited the Moorland Road Branch to discuss my existing account and open new ones. We were served by Rachel who was... Myself and my husband visited the Moorland Road Branch to discuss my existing account and open new ones. We were served by Rachel who was very helpful and patient and gave really clear explanations. We also like that you still issue passbooks…Thank you! Read more Read less

    Savings
    Verified source 27th August 2025
  • 5/5

    Changing address

    Emailed and they advised to chat. Quick and easy on chat to confirm change of address

    {"display":"Nav","full_name":"Nav","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nav 26th August 2025
  • 5/5

    questions quickly answered.

    questions quickly answered friendly service

    {"display":"leanne d","full_name":"leanne d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    leanne d 22nd August 2025
  • 5/5

    5 star remortgage experience, fast, good value, frie...

    5 star remortgage experience, fast, good value, friendly Nick

    {"display":"Martin H","full_name":"Martin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Martin H 21st August 2025
  • 5/5

    Very helpful

    Very helpful, easy to access a real person who was helpful and did what they said they would without delay

    {"display":"Rosalind H","full_name":"Rosalind H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rosalind H 21st August 2025
  • 4/5

    In branch service review

    A local building society, and the local agency in Norton was useful and it would be convenient if it was reinstated.

    Savings
    Verified source 20th August 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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