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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.70/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion
See more on their website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,386 product reviews

Average score of 4.70/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Latest positive rating

5/5

5 star remortgage experience, fast, good value, frie...

5 star remortgage experience, fast, good value, friendly Nick

{"display":"Martin H","full_name":"Martin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Martin H 21st August 2025

Latest negative rating

1/5

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Read more Read less

{"display":"George ","full_name":"George ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
George 24th April 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2386 company reviews • Last reviewed within 7 days

5 star remortgage experience, fast, good value, frie...

Mortgages • 21st August 2025

5 star remortgage experience, fast, good value, friendly Nick

{"display":"Martin H","full_name":"Martin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very helpful

Mortgages • 21st August 2025

Very helpful, easy to access a real person who was helpful and did what they said they would without delay

{"display":"Rosalind H","full_name":"Rosalind H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    The questions I had were all answered clearly by Cha...

    The questions I had were all answered clearly by Charlotte in the chat. Thank you very much.

    {"display":"tmto ","full_name":"tmto ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    tmto 18th August 2025
  • 5/5

    Friendly staff at Moorland Road branch

    I visited the Moorland Road branch. Friendly staff, face-to-face contact so very handy!

    Savings
    Verified source 18th August 2025
  • 5/5

    Updating My Address

    I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising... I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising me to telephone them. I rang and after security checks my address was updated. Great service! Read more Read less

    {"display":"PP","full_name":"PP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PP 15th August 2025
  • 5/5

    Good customer service service

    Easy to speak with UK (Bath) based customer service reps who are helpful and provide prompt assistance.

    {"display":"Anon","full_name":"Anon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anon 14th August 2025
  • 5/5

    Really fast response via email.

    Really fast response via email. Really helpful and polite staff. Sorted my query very quickly. Thank you so much.

    {"display":"Kirsty B","full_name":"Kirsty B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kirsty B 14th August 2025
  • 5/5

    Very helpful staff, answered my query straight away

    Very helpful staff, answered my query straight away

    {"display":"Shirish L","full_name":"Shirish L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Shirish L 14th August 2025
  • 5/5

    Good friendly chatbox for brokers

    Good friendly chatbox for brokers

    {"display":"Maca","full_name":"Maca","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Maca 8th August 2025
  • 5/5

    Bath Building Society: Buy for Uni Mortgage

    My son took out a Buy for Uni mortgage with Bath and we worked with Ian Birch as our advisor, and he was excellent: very... My son took out a Buy for Uni mortgage with Bath and we worked with Ian Birch as our advisor, and he was excellent: very helpful and thorough at every step of the process and very responsive to our queries. The wider mortgage process team also very good and timely in responses. Overall, the whole process was seamless and would highly recommend the Bath Building Society based on this experience Read more Read less

    {"display":"josude","full_name":"josude","avatar":{"url":"\/uploads\/avatars\/users\/1290131.jpg"}}'s avatar
    Mortgages
    josude 7th August 2025
  • 5/5

    East to contact and Great service

    Really good experience every time I needed to make direct contact with Bath Building Society. This was important as we accessed a self build mortgage.... Really good experience every time I needed to make direct contact with Bath Building Society. This was important as we accessed a self build mortgage. Very east with great service when settled my account. Alexandra was fab Read more Read less

    {"display":"Alyn ","full_name":"Alyn ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alyn 31st July 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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