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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.68/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,297 product reviews

Average score of 4.68/5
5 star
83%
4 star
11%
3 star
2%
2 star
2%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

thank you, timely response as usual

thank you, timely response as usual

{"display":"Anthony C E Taylor","full_name":"Anthony C E Taylor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Read more Read less

{"display":"George ","full_name":"George ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
George 24th April 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2297 company reviews • Last reviewed within 7 days

thank you, timely response as usual

Savings • 24th April 2025

thank you, timely response as usual

{"display":"Anthony C E Taylor","full_name":"Anthony C E Taylor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

The use of the primary email address with which to w...

Savings • 24th April 2025

The use of the primary email address with which to withdraw funds is a great idea and works really well.

{"display":"Adam C","full_name":"Adam C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    BBS were great for our guest house mortgage

    Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.)... Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.) were unable to help because we didn't fall into a standard tickbox category. The rate was always competitive, we had a series of discounted rate deals. Been with them for about 20 years. I highly recommend BBS. Read more Read less

    {"display":"Steven Harris","full_name":"Steven Harris","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1210794.png"}}'s avatar
    Mortgages
    Steven Harris 24th April 2025
  • 1/5

    My mortgage process was delayed because essential qu...

    My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Read more Read less

    {"display":"George ","full_name":"George ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    George 24th April 2025
  • 5/5

    I received a quick response to my request

    I received a quick response to my request

    {"display":"Louise","full_name":"Louise","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Louise 17th April 2025
  • 5/5

    Very personal service.

    Very personal service. Tim was extremely helpful and his emails always very quick to respond with questions we had. The process was quite slick from... Very personal service. Tim was extremely helpful and his emails always very quick to respond with questions we had. The process was quite slick from start to finish, and we were kept informed of progress along the way. Read more Read less

    {"display":"Morna B","full_name":"Morna B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Morna B 15th April 2025
  • 4/5

    Very friendly helpful staff.

    Very friendly helpful staff. Efficient service

    {"display":"David R","full_name":"David R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David R 10th April 2025
  • 5/5

    Very efficient and helpful.

    Very efficient and helpful. I got the answer I needed and was able to proceed with my application.

    {"display":"Kerrie B","full_name":"Kerrie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kerrie B 10th April 2025
  • 5/5

    Great help received from Rachel

    My wife and I came in to the Moorland Road branch after experiencing some difficulties online. Rachel was great in helping us oldies and has... My wife and I came in to the Moorland Road branch after experiencing some difficulties online. Rachel was great in helping us oldies and has continued to email us and answer any queries. We chose Bath Building Society because they offer such a good personal service and it is great to call and speak to a person and not a computer. Thank you Rachel for all your help! Read more Read less

    Savings
    Verified source 10th April 2025
  • 5/5

    Excellent staff in the Oldfield Park branch

    Excellent staff in the Oldfield Park branch. Always ready to help in any situation.

    Savings
    Verified source 10th April 2025
  • 5/5

    Efficient team at Moorland Road

    Visited Moorland Road Branch to open a Fixed Rate ISA. All completed quickly and efficiently without any problems.

    Savings
    Verified source 10th April 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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