Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page

Bath Building Society reviews

Bath Building Society Logo
Rated Excellent 4.69/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,337 product reviews

Average score of 4.69/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Latest positive rating

5/5

The process was very smooth, the staff are efficient...

The process was very smooth, the staff are efficient and the rates are best in the market!

{"display":"Joanna GH","full_name":"Joanna GH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Joanna GH 13th June 2025

Latest negative rating

1/5

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Read more Read less

{"display":"George ","full_name":"George ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
George 24th April 2025

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2337 company reviews Last reviewed within 7 days

The process was very smooth, the staff are efficient...

Mortgages 13th June 2025

The process was very smooth, the staff are efficient and the rates are best in the market!

Rated Excellent 5/5
Read more product reviews

Attentive and helpful!

Savings 11th June 2025

I visited Moorland Road Branch to register a Power of Attorney, I was served by Rachel who was extremely attentive and helpful.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Thank you to Tim and the team

    Tim and the team were fantastic, as well as being incredibly responsive and making the process incredibly clear along the way, they went to extra... Tim and the team were fantastic, as well as being incredibly responsive and making the process incredibly clear along the way, they went to extra efforts to make this mortgage happen. I'm incredibly grateful. Read more Read less

    {"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James 5th June 2025
  • 5/5

    Nick is very experienced and he is so kind and capab...

    Nick is very experienced and he is so kind and capable to hold our hands through the whole application process.

    {"display":"Wei Y","full_name":"Wei Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Wei Y 4th June 2025
  • 5/5

    Great Customer Service

    I needed some help with an online account and was really pleased with the service given by Chris. Very patient with a calm manner that... I needed some help with an online account and was really pleased with the service given by Chris. Very patient with a calm manner that made the process of setting up an online login very easy. Read more Read less

    {"display":"Peter F","full_name":"Peter F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter F 2nd June 2025
  • 4/5

    Great Service

    Very happy with mortgage application process and service from Tim (mortgage advisor). Competitive rate and advised of an alternative cheaper product that met my needs.... Very happy with mortgage application process and service from Tim (mortgage advisor). Competitive rate and advised of an alternative cheaper product that met my needs. Only negative was the old fashioned paper application form. Read more Read less

  • 5/5

    I had a problem accessing my account on line custome...

    I had a problem accessing my account on line customer service Chris was brilliant so very helpful and pointed me in the right direction

    {"display":"Sybil A","full_name":"Sybil A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sybil A 1st June 2025
  • 4/5

    In branch service review

    We had friendly and helpful service and the transaction was completed quickly and competently.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    I love BBS because of its local and convenient branch and its opening times and good rates.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Staff were professional and my account was opened in branch in a timely manner. Docs sent as promised.

    Savings
    Verified source 28th May 2025
  • 5/5

    In branch service review

    Staff were friendly, helpful , knowledgeable and professional. Nice to have personal face to face help and advice without having to do transactions online.

    Savings
    Verified source 28th May 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice