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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.75/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,691 product reviews

Average score of 4.75/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Bath Building Society shines with its friendly, helpful staff and personal, face-to-face service that many find refreshing in today's digital world. Their mortgage advisors are praised for being knowledgeable, patient, and supportive, making complex processes feel manageable. However, the online platform and app have caused frustration due to glitches, slow updates, and difficult navigation, dampening the overall experience for some users.

Positive themes

  • Bath Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgage advisors at Bath Building Society are patient and make the process clear and stress-free.
  • Bath Building Society offers competitive interest rates on savings and bonds with good product variety.

Negative themes

  • The online platform and app are often glitchy and difficult to use at Bath Building Society.
  • Mortgage process can be slow with delays and excessive scrutiny causing stress.
  • Customer service issues include slow responses and poor communication at times.
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2691 company reviews • Last reviewed within 7 days

MRCbathisa

Savings • 31st March 2026

Very good apart from having trouble opening the welcome letter, but managed in the end

{"display":"Mike Cripps","full_name":"Mike Cripps","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1421352.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Our experience was excellent

Mortgages • 31st March 2026

Our experience was excellent throughout the entire process.

{"display":"Mike Armishaw","full_name":"Mike Armishaw","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1421321.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent personal service!

    Excellent personal service from our local branch a walking distance away!

    {"display":"Sam M","full_name":"Sam M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sam M 30th March 2026
  • 5/5

    I would recommend Bath Building Society to anyone

    from day one Tim Randall has been super professional and has led us through all the application with ease, always been available to discuss any... from day one Tim Randall has been super professional and has led us through all the application with ease, always been available to discuss any queries quickly to smooth out the whole process. Read more Read less

    {"display":"Fran ","full_name":"Fran ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Fran 30th March 2026
  • 5/5

    Lauren in customer service has helped us all the way...

    Lauren in customer service has helped us all the way through the process of opening a trust account and her communication via a number of... Lauren in customer service has helped us all the way through the process of opening a trust account and her communication via a number of phone calls and emails has been superb. Call backs and responses have been very quick. Lauren's support has been outstanding, but I would also like to thank Katie, who was in the branch I first visited with whatever documents I had and started the process and pointed me in the right direction. I also called today and Lauren wasn't available, so Joe helped me with a query and was diligent in checking that he gave the right information. All BBS employees that I have spoken to or emailed have been excellent. Thank you very much. Read more Read less

    {"display":"Peter J","full_name":"Peter J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter J 25th March 2026
  • 5/5

    Tim is very helpful and very quick at replying

    Tim is very helpful and very quick at replying

    {"display":"Tyler ","full_name":"Tyler ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tyler 19th March 2026
  • 5/5

    Great service

    Tom was fast, knowledgeable and very nice to talk to.

    {"display":"Sbl Financial","full_name":"Sbl Financial","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sbl Financial 16th March 2026
  • 5/5

    Moorland Road Branch

    I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and... I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of Interest. Read more Read less

    Savings
    Verified source 12th March 2026
  • 5/5

    Mortgage for mature borrowers

    Bath Building Society was able to consider a mortgage for mature borrowers and at a reasonable rate , and flexible conditions. Telephone responses to queries... Bath Building Society was able to consider a mortgage for mature borrowers and at a reasonable rate , and flexible conditions. Telephone responses to queries were dealt with efficiently and in a friendly manner . Read more Read less

    {"display":"H F","full_name":"H F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    H F 12th March 2026
  • 5/5

    I searched online using AI for the mortgage product...

    I searched online using AI for the mortgage product that suited us best and was directed to 2 building societies. The Bath terms was the... I searched online using AI for the mortgage product that suited us best and was directed to 2 building societies. The Bath terms was the best by some distance. I emailed and got a very prompt response and then was guided through the process by an excellent Representative- Tim Randall. From beginning to offer in principle to full offer in Read more Read less

    {"display":"Gerry PM","full_name":"Gerry PM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gerry PM 11th March 2026
  • 5/5

    Fantastic support from business manager Kerrin White.

    Fantastic support from business manager Kerrin White. He has always on hand to help guide me through the initial process, criteria to ensure the case... Fantastic support from business manager Kerrin White. He has always on hand to help guide me through the initial process, criteria to ensure the case fits and he has made whole initial experience great. Application is now in underwriting pending review Read more Read less

    {"display":"Finance Advice Centre","full_name":"Finance Advice Centre","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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