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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.71/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,455 product reviews

Average score of 4.71/5
5 star
83%
4 star
11%
3 star
2%
2 star
2%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Very friendly and an actual office with staff - refr...

Very friendly and an actual office with staff - refreshing!!

Savings
Verified source 13th November 2025

Latest negative rating

1/5

I haven’t been able to open an account despite recei...

I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money?

{"display":"AmKe","full_name":"AmKe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
AmKe 22nd October 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2455 company reviews • Last reviewed within 7 days

Very friendly and an actual office with staff - refr...

Savings • 13th November 2025

Very friendly and an actual office with staff - refreshing!!

Verified source
Rated Excellent • 5/5
Read more product reviews

The fact that I could set up an ISA without having t...

Savings • 13th November 2025

The fact that I could set up an ISA without having to do it online is wonderful.

Verified source
Rated Good • 4/5
Read more product reviews
  • 5/5

    The chat service on the intermediaries website is ex...

    The chat service on the intermediaries website is excellent

    {"display":"Chris B","full_name":"Chris B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chris B 12th November 2025
  • 4/5

    The Bond I took out had a very competitive rate.

    The Bond I took out had a very competitive rate. The service at your “Temporary” branch in Queen’s Square was very good.

    Savings
    Verified source 12th November 2025
  • 5/5

    Quick and efficient service

    Tom was quick and efficient with his responses and all my questions were answered.

    {"display":"Tim S","full_name":"Tim S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tim S 11th November 2025
  • 4/5

    I like the personal touch which I receive from Bath...

    I like the personal touch which I receive from Bath Building Society. Staff are always helpful and friendly.

    Savings
    Verified source 11th November 2025
  • 5/5

    Great BDM

    I spoke to Kerrin White regarding a Holiday Let mortgage for my client and he has been nothing but helpful during the start of the... I spoke to Kerrin White regarding a Holiday Let mortgage for my client and he has been nothing but helpful during the start of the process. Answered all of my emails and calls quickly and made sure i was fully aware of the process. Read more Read less

    {"display":"Broker","full_name":"Broker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Broker 11th November 2025
  • 4/5

    Very friendly and helpful.

    Very friendly and helpful. Nice to have a local branch with real people.

    Savings
    Verified source 7th November 2025
  • 5/5

    I like the face to face help and advice.

    I like the face to face help and advice. Staff had the patience and time to sort out and explain any queries I had. Thank you.

    Savings
    Verified source 7th November 2025
  • 5/5

    The Best Banking Team Around!

    The team at Bath Building Society are always so helpful. I love having an account with them because you always receive a very personalised service... The team at Bath Building Society are always so helpful. I love having an account with them because you always receive a very personalised service where you are speaking to a very helpful representative from their side, you aren't ever kept waiting long for an answer and it is so refreshing and appreciated these days to be speaking directly with a human not endlessly trying to communicate via a 'live chat' or AI bot which many other banks now use. Whenever I have had a query this is responded to usually on the same day, they also keep you informed on any pending decisions. I have to give a special mention to Nick and Natasha who I was working with recently in regards to one of my accounts with them. Read more Read less

    {"display":"Jack ","full_name":"Jack ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jack 5th November 2025
  • 5/5

    Kerrin (BDM) was very helpful and Tom (on live chat)...

    Kerrin (BDM) was very helpful and Tom (on live chat) answered my query really quickly. Thanks both.

    {"display":"Lorna","full_name":"Lorna","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lorna 5th November 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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