Tim Randall was very knowledgeable, clear and concise about Bath's products. When he said he would do something, he did it. We were kept informed... Tim Randall was very knowledgeable, clear and concise about Bath's products. When he said he would do something, he did it. We were kept informed throughout the process and he answered any questions and concerns. He was excellent. Read more Read less

friendly and helpful from the start. Kept informed throughout.

had really lovely chap help with Lifetime ISA questions, so friendly & knowledgable, even found info from a colleague when he did not know the... had really lovely chap help with Lifetime ISA questions, so friendly & knowledgable, even found info from a colleague when he did not know the answer. the phone was answered very quickly too Read more Read less

Bath BS is an ok building society. The product that I have is fine for what I need it for. Their customer service is great.... Bath BS is an ok building society. The product that I have is fine for what I need it for. Their customer service is great. When I faced a certain problem, I called Bath BS and I felt heard and my issue was resolved Read more Read less

First, it's slow, very slow. Next dont get your hopes up. Everything seemed great (but slow). Finally we received the offer long after we hoped... First, it's slow, very slow. Next dont get your hopes up. Everything seemed great (but slow). Finally we received the offer long after we hoped to exchange. The offer contained a number of demands that contradicted the information supplied in the application, literally impossible & impractical demands. So we are now having to start the entire process again. Find a new property, make a fresh application, etc. It would have been better if they had suggested that it's riverside location could raise problems rather than wait months to be congratulated with impossible demands. If you wanted to say No to the property just say so Don't say Yes and then ask the impossible like no site fees for a house on a private road and insist on preferential treatment on non-allacoted parking. Numpties! Even the surveyor got the house age wrong by 20 years. They also requested 50% more charge against my parents property than discussed during the application. As a first time buyer, this couldn't have been disheartening. Read more Read less

I regularly visit Moorland Road Branch and find all the staff kind, helpful and absolutely wonderful!

My contact with BBS staff has always been a positive experience.

I found the live chat feature very helpful, and it was nice to be able to gain advice from a real person and not an... I found the live chat feature very helpful, and it was nice to be able to gain advice from a real person and not an AI chat-bot. Jess was extremely helpful and patient, and sorted by issue efficiently. Read more Read less

EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open... EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Read more Read less