Arranging our remortgage with Bath Building Society was an overall very positive experience. In particular the support offered by Tim Randall was excellent. From the... Arranging our remortgage with Bath Building Society was an overall very positive experience. In particular the support offered by Tim Randall was excellent. From the initial contact through the application process and beyond Tim guided us, offering appropriate advice and information and we are very grateful for his sage counsel. The underwriting process felt somewhat protracted at times, however, we do appreciate that this may be due to the individuality applied to each individual application. Read more Read less

Ability to open account in Branch - my Bank could not do this! Prompt and very helpful with filling out paperwork.

I had an excellent experience working with Tim as my Mortgage Advisor. As a first-time buyer, the whole process felt overwhelming at first, but Tim... I had an excellent experience working with Tim as my Mortgage Advisor. As a first-time buyer, the whole process felt overwhelming at first, but Tim made everything clear, manageable, and stress-free. He was incredibly patient, explained every step in simple terms, and always responded quickly whenever I had questions. Read more Read less

Local access and very friendly service

Went to temporary branch in Head Office as main Bath branch was shut. Was small but Jane was very welcoming.

Very friendly and an actual office with staff - refreshing!!

The fact that I could set up an ISA without having to do it online is wonderful.

The chat service on the intermediaries website is excellent

The Bond I took out had a very competitive rate. The service at your “Temporary” branch in Queen’s Square was very good.