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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.76/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,727 product reviews

Average score of 4.76/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Bath Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can speak to real people. Their savings products offer decent rates and personal service that feels genuine. However, the online and app experience often frustrates users with glitches, slow updates, and difficult navigation, dampening an otherwise warm service.

Positive themes

  • Bath Building Society's staff are friendly, helpful and make banking a pleasure.
  • Bath Building Society offers competitive savings rates that many find attractive.
  • Having local branches with face-to-face service is a big plus for Bath Building Society.

Negative themes

  • The Bath Building Society app and website often cause frustration with glitches and poor usability.
  • Online account access problems and re-registration issues have left many customers locked out.
  • Mortgage processes can be slow and overly scrutinised causing delays and stress.
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2727 company reviews • Last reviewed within 7 days

AIP for a recently widowed customer

Mortgages • 8th May 2026

I required an AIP from Bath following an unexpected change of decision from a separate lender. The reason for a 9 is because of the... I required an AIP from Bath following an unexpected change of decision from a separate lender. The reason for a 9 is because of the initial interaction with the live chat team, who I felt did not look to understand the nature of the scenario thoroughly before declining. However, upon speaking to the BDM Kerrin White my opinion has completely changed. Kerrin went above and beyond, making sure he understood the scenario fully, doing all of the behind the scenes groundwork to achieve the AIP required. Fantastic service from Kerrin, and a 10/10 for him specifically., Read more Read less

{"display":"WC","full_name":"WC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
WC
Rated Excellent • 5/5
Read more product reviews

They had the account I needed at a good rate.

Savings • 7th May 2026

They had the account I needed at a good rate. Daisy served me and was very helpful, cheerful and arranged the transfer quickly. It is... They had the account I needed at a good rate. Daisy served me and was very helpful, cheerful and arranged the transfer quickly. It is also easy to talk to many staff on the phone. Read more Read less

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Bath Building Society
Thank you for your feedback. I am pleased to hear you were happy with Daisy's service and the rate that we offer. Lauren - Customer Service Team Leader
8th May 2026
Bath Building Society
  • 5/5

    Very thorough both in person, on phone and took us t...

    Very thorough both in person, on phone and took us through all the actions, activities and requirements in as much detail as we needed. Great Experience and certainly recommended

    {"display":"Karen W","full_name":"Karen W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Karen W 30th April 2026
  • 5/5

    Easy to use good service highly recommended.

    Easy to use good service highly recommended.

    {"display":"Vimalkumar D","full_name":"Vimalkumar D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Vimalkumar D 29th April 2026
  • 5/5

    Helpful, friendly and responsive

    Lauren was very helpful, friendly and responsive in getting our trust account opened.

    {"display":"Richard E","full_name":"Richard E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard E 29th April 2026
  • 5/5

    Very helpful at every stage of the discussion.

    Very helpful at every stage of the discussion. Flexible approach to product offer

    {"display":"James A","full_name":"James A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James A 28th April 2026
  • 5/5

    Knowledgeable and helpful staff.

    I visited the Oldfield Park branch to invest into my ISA and was served by Ella - I like the location in Moorland Road and... I visited the Oldfield Park branch to invest into my ISA and was served by Ella - I like the location in Moorland Road and the friendly staff. They are also knowledgeable and helpful. Read more Read less

    Savings
    Verified source 27th April 2026
  • 5/5

    Really helpful from start to finish.

    Really helpful from start to finish.

    {"display":"MP","full_name":"MP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    MP 24th April 2026
  • 4/5

    Good. Survey is too early as a new customer!

    Good. Unable to comment further at this stage as I’ve just opened the account

    {"display":"Michelle ","full_name":"Michelle ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michelle 24th April 2026
  • 5/5

    Mortgage application

    Tim has provided expert and professional guidance through the mortgage application process. He has been responsive and communicated effectively and clearly throughout.

    {"display":"JB","full_name":"JB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    JB 22nd April 2026
  • 5/5

    Excellence across all levels

    We have a savings account in the Bath building society for our daughter. She and we are welcomed so warmly every time we go in.... We have a savings account in the Bath building society for our daughter. She and we are welcomed so warmly every time we go in. Everything is clear. Staff are helpful and friendly. We couldn’t ask for more. So impressed. Read more Read less

    {"display":"Marcelle","full_name":"Marcelle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marcelle 19th April 2026

    Products from Bath Building Society

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