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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.66/5

Bath Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,136 product reviews

Average score of 4.66/5
5 star
83%
4 star
11%
3 star
2%
2 star
2%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Fantastic service & product transfer rate

I have a holiday let mortgage with Bath BS & when it came to find a new product, not only were they very friendly &... I have a holiday let mortgage with Bath BS & when it came to find a new product, not only were they very friendly & helpful, they also had the best rate on the market & didn't charge a fee. I love that they give their current customers the best rates possible & don't try and squeeze every penny from them. Read more Read less

{"display":"Rachel A","full_name":"Rachel A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Rachel A 6th February 2025

Latest negative rating

1/5

Atrocious customer service

I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via... I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via both chat facilities, answerphone and email requests have effectively been ignored. Will attempt to withdraw my application as I have never encountered such poor customer service before Read more Read less

{"display":"Tania F","full_name":"Tania F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071973.png"}}'s avatar
Savings
Tania F 28th October 2024
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2136 company reviews • Last reviewed within 7 days

Fantastic service & product transfer rate

Mortgages • 6th February 2025

I have a holiday let mortgage with Bath BS & when it came to find a new product, not only were they very friendly &... I have a holiday let mortgage with Bath BS & when it came to find a new product, not only were they very friendly & helpful, they also had the best rate on the market & didn't charge a fee. I love that they give their current customers the best rates possible & don't try and squeeze every penny from them. Read more Read less

{"display":"Rachel A","full_name":"Rachel A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

We like having local branches with very friendly fac...

Savings • 4th February 2025

We like having local branches with very friendly face-to-face staff - we like having a passbook (and will be most upset if you ever “Go... We like having local branches with very friendly face-to-face staff - we like having a passbook (and will be most upset if you ever “Go Digital” and replace the passbook!) and your rates are decent. So - as little “CHANGE” as possible - I am sure we aren’t the only 60+ people who think this. “CHANGE/DIGITAL is NOT what we want. Read more Read less

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    The customer service support was quick and simple!

    The customer service support was quick and simple! I appreciate them solving my issue very quickly!

    {"display":"Kelvin","full_name":"Kelvin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kelvin 3rd February 2025
  • 5/5

    Wood Street branch was a friendly accessible office...

    Wood Street branch was a friendly accessible office in which to transact business

    Savings
    Verified source 1st February 2025
  • 5/5

    Came into Oldfield and was told accounts are now ope...

    Came into Oldfield and was told accounts are now opened online. I was having trouble logging on, but Rachelle helped me to log in and... Came into Oldfield and was told accounts are now opened online. I was having trouble logging on, but Rachelle helped me to log in and open the account. Great customer service, thank you. Read more Read less

    Savings
    Verified source 30th January 2025
  • 5/5

    I couldn't be happier with Bath Building Society! :-)

    I couldn't be more happy with Bath Building Society. I've been with them since 2009 and I just moved house and although I could have... I couldn't be more happy with Bath Building Society. I've been with them since 2009 and I just moved house and although I could have got cheaper rates elsewhere, as their customer service is superb I was happy to stay with them. They always reply quickly, with real people you can talk to and they couldn't do more for you. Well done Bath Building Society and thank you! :-) Read more Read less

    {"display":"Andrew Cowhig","full_name":"Andrew Cowhig","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew Cowhig 30th January 2025
  • 5/5

    Went into Wood Street to open an account and was ser...

    Went into Wood Street to open an account and was served by Ann. I experienced great customer service. It was a very welcoming environment, with... Went into Wood Street to open an account and was served by Ann. I experienced great customer service. It was a very welcoming environment, with very professional staff who were all very helpful. Read more Read less

    Savings
    Verified source 29th January 2025
  • 5/5

    You do know your customers

    Your staff are fab. Just in wood street to get my accounts updated and witness your staff helping a deaf customer, such a good way... Your staff are fab. Just in wood street to get my accounts updated and witness your staff helping a deaf customer, such a good way they had with each other. When I said about how lovely that was to see the comment came back “we know our customers “ from your staff. Well done Read more Read less

    Savings
    Verified source 28th January 2025
  • 5/5

    Great service from Gemma at Oldfield Park Branch

    I called into the Oldfield Park branch to register a power of attorney. I was greeted by Gemma, who made the whole process stress free... I called into the Oldfield Park branch to register a power of attorney. I was greeted by Gemma, who made the whole process stress free and straightforward for me to do. Great service! Very much appreciated. Read more Read less

    Savings
    Verified source 28th January 2025
  • 5/5

    Great personal service from Tracey!

    Great personal service from Tracey!

    Savings
    Verified source 28th January 2025
  • 5/5

    Always really nice so helpful and wonderful staff.

    It’s great, always really fast, staff always make me feel welcomed.

    Savings
    Verified source 28th January 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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