The mortgage adviser delivered a friendly, engaging and very efficient service- very impressed with email communication, keeping us informed, being genuinely interested and managing expectations..... The mortgage adviser delivered a friendly, engaging and very efficient service- very impressed with email communication, keeping us informed, being genuinely interested and managing expectations.. It is clear that BBS are a very professional firm, but the rating given reflects the excellent personal service that we received. All businesses promote client first propositions- this is evidenced by people and Tim excelled at this. Read more Read less

I had an excellent experience working with Nick Thornton at Bath Building Society on my buy-to-let mortgage application. From start to finish, Nick demonstrated exceptional... I had an excellent experience working with Nick Thornton at Bath Building Society on my buy-to-let mortgage application. From start to finish, Nick demonstrated exceptional expertise, professionalism, and attention to detail. Nick was always approachable, responsive, and proactive, keeping me informed every step of the way. I wouldn’t hesitate to recommend Nick to anyone looking for expert mortgage advice and outstanding customer service. Read more Read less

Lauren was extremely helpful throughout the process

It was so refreshing to deal with an actual human being and one name that I could return to to ask questions as needed. It... It was so refreshing to deal with an actual human being and one name that I could return to to ask questions as needed. It makes all the difference having one person and not just a general faceless mailbox where emails disappear, replied to days later. The process was straightforward, clear, and prompt. Even when I wanted to amend the mortgage amount, this was acted on within 2 days and resolved. Offer received quickly. Very impressed - an enjoyable experience even! Read more Read less

Tim was extremely helpful every step of the way. We were regularly updated, with any questions answered swiftly and clearly. Very impressed with the service.

The ONLY building society offering the package needed (rent a room), and we didn't want to go with a bank. Tim Randall made the whole... The ONLY building society offering the package needed (rent a room), and we didn't want to go with a bank. Tim Randall made the whole application and approval process so easy with friendly, clear and prompt communications throughout- a real credit to your society. When an issue with the property lease was uncovered by our solicitor , Tim was instrumental in quickly agreeing an effective solution. That's what stood out- a willingness to find solutions based on sound experience and knowldge. Read more Read less

I visited Wood Street and was served by Ella, I like being able to speak to an advisor face to face.

I have found the process very easy and everyone has been very informative, kind, efficient, professional and helpful. I would recommend this company to others.... I have found the process very easy and everyone has been very informative, kind, efficient, professional and helpful. I would recommend this company to others. Bath Building Society successfully provided a mortgage. Read more Read less

Lauren and others were very helpful in relaying our specific needs to senior management.