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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.79/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,812 product reviews

Average score of 4.79/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Bath Building Society have trended negatively over the past 90 days

Bath Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can speak to real people. Their savings products offer decent rates and personal service that feels genuine. However, the online and app experience often frustrates users with glitches, slow updates, and difficult navigation, dampening an otherwise warm service.

Positive themes

  • Bath Building Society's staff are friendly, helpful and make banking a pleasure. (49 mentions)
  • Bath Building Society offers competitive savings rates that many find attractive. (10 mentions)
  • Having local branches with face-to-face service is a big plus for Bath Building Society. (8 mentions)

Negative themes

  • The Bath Building Society app and website often cause frustration with glitches and poor usability. (10 mentions)
  • Online account access problems and re-registration issues have left many customers locked out. (5 mentions)
Summarised by AI
Was this helpful?

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2812 company reviews • Last reviewed within 7 days

Very pleased with my experience from start to finish.

Mortgages • 21st September 2026

Very pleased with my experience from start to finish. Tim was super helpful and always quick to respond to emails.

{"display":"Megan K","full_name":"Megan K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Trust account information

Savings • 18th September 2026

I needed advice on opening a Trust account, Katie was very helpful and easy to chat with

{"display":"TP","full_name":"TP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
TP
Rated Excellent • 5.00/5
Read more product reviews
Reply from Bath Building Society
Thank you for your feedback. I am glad that Katie was able to support you with your Trust account application. I will pass this feedback to her, I am sure she will be pleased. Lauren - Customer Service Team Leader
21st September 2026
Bath Building Society
  • 5.00/5

    It was lovely to invest and manage my savings locally.

    It was lovely to invest and manage my savings locally. Ella served me and was very helpful and professional.

    Savings
    Verified source 18th September 2026
  • 4.00/5

    Unable to access account statements online

    I could not access account statements. Chris tried very hard to help with browser settings suggestions

    {"display":"David C","full_name":"David C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David C 17th September 2026
  • 5.00/5

    Helped me set up a trust account

    Helped me set up a trust account

    {"display":"dean h","full_name":"dean h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    dean h 16th September 2026
  • 5.00/5

    Daisy provided a very friendly and helpful service.

    Daisy provided a very friendly and helpful service. Bath Building Society have good interest rates and it is nice to have a branch in the... Daisy provided a very friendly and helpful service. Bath Building Society have good interest rates and it is nice to have a branch in the centre of Bath. All Good - thanks. Read more Read less

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Wood Street branch is accessible, there are actual p...

    Wood Street branch is accessible, there are actual people to talk to. The staff are efficient and Ella dealt with my queries quickly. ISA rates are competitive too!

    Savings
    Verified source 15th September 2026
  • 5.00/5

    Local Branches are great vand Ella was very helpful...

    Local Branches are great vand Ella was very helpful with my new account opening.

    Savings
    Verified source 15th September 2026
  • 5.00/5

    Very helpful and professional

    Mars from the digital team sorted out my issue quickly and was very professional, patient, friendly, and helpful.

    {"display":"Dani","full_name":"Dani","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dani 10th September 2026
  • 5.00/5

    Mars was great at helping set up my account

    Mars was great at helping set up my account

    {"display":"Ellie D","full_name":"Ellie D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ellie D 10th September 2026
  • 5.00/5

    on line chat

    A question about trust accounts, which are complex, but dealt with through the online chat quickly and precisely.

    {"display":"Andy P","full_name":"Andy P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy P 10th September 2026

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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