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Bath Building Society reviews

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Rated Excellent 4.66/5

Bath Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,098 product reviews

Average score of 4.66/5
5 star
83%
4 star
11%
3 star
2%
2 star
2%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Local branches

Local branches, Account can be operated in Branch or online , I really like the fact you get a passbook. The staff are really helpful

Savings
Verified source 12th December 2024

Latest negative rating

1/5

Atrocious customer service

I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via... I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via both chat facilities, answerphone and email requests have effectively been ignored. Will attempt to withdraw my application as I have never encountered such poor customer service before Read more Read less

{"display":"Tania F","full_name":"Tania F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071973.png"}}'s avatar
Savings
Tania F 28th October 2024

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2098 company reviews Last reviewed within 7 days

Local branches

Savings 12th December 2024

Local branches, Account can be operated in Branch or online , I really like the fact you get a passbook. The staff are really helpful

Verified source
Rated Excellent 5/5
Read more product reviews

It has two branches with very friendly staff, I use...

Savings 12th December 2024

It has two branches with very friendly staff, I use Moorland road mainly

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    It was very easy opening the account with yourselves .

    It was very easy opening the account with yourselves . Very satisfactory thank you

    Savings
    Verified source 12th December 2024
  • 5/5

    Applied online for savings account.

    Applied online for savings account. Easy and clear website application. Accepted straight away. The app seems good so far. Interest rate is reasonable, better tgan... Applied online for savings account. Easy and clear website application. Accepted straight away. The app seems good so far. Interest rate is reasonable, better tgan some of the big bs. So far I am well impressed given they are a small bs. Read more Read less

    {"display":"Alfred G","full_name":"Alfred G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alfred G 12th December 2024
  • 5/5

    Really easy to deal with.

    Really easy to deal with. Glad I choose this Society

    Savings
    Verified source 11th December 2024
  • 5/5

    A joy to visit the ladies at Wood Street!

    A joy to visit the ladies at Wood Street! Friendly, approachable but always professional. Well done

    Savings
    Verified source 11th December 2024
  • 5/5

    I visit Wood Street Branch, where it is a delight to...

    I visit Wood Street Branch, where it is a delight to deal with human beings as questions get answered quicker and in context, which saves... I visit Wood Street Branch, where it is a delight to deal with human beings as questions get answered quicker and in context, which saves a Hugh amount of time for the customer. So well done to your staff, either face to face or over the phone (as while there are basic questions most need the context and so many companies simply put the lists of rules and answers online, usually needing another click to get to a partial answer which takes so much time and is designed to confuse - so don`t go down that road s.v.p) Read more Read less

    Savings
    Verified source 11th December 2024
  • 5/5

    EXCELLENT CUSTOMER CARE FROM START TO FINISH

    EXCELLENT CUSTOMER CARE FROM START TO FINISH, RARE TO FIND SUCH DEDICATED STAFF IN TODAYS WORLD

    {"display":"SIMON HEAL ","full_name":"SIMON HEAL ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    SIMON HEAL 10th December 2024
  • 4/5

    Local Branch in home town.

    Local Branch in home town. Friendly staff. Bit heavy on the paper work and neither passbook or letter mention the interest rate or expiry date.

    Savings
    Verified source 3rd December 2024
  • 5/5

    I use Wood street branch as it is local and easy to...

    I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online.

    Savings
    Verified source 28th November 2024
  • 5/5

    Tracey and Jane at Wood Street branch are always hel...

    Tracey and Jane at Wood Street branch are always helpful and a pleasure to do business with. Always nice to see the same faces and be served with a smile.

    Savings
    Verified source 28th November 2024

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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