Smart Money People Logo
Go to business site
Share this page
Link copied

Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.71/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,460 product reviews

Average score of 4.71/5
5 star
83%
4 star
11%
3 star
2%
2 star
2%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Arranging our remortgage with Bath Building Society...

Arranging our remortgage with Bath Building Society was an overall very positive experience. In particular the support offered by Tim Randall was excellent. From the... Arranging our remortgage with Bath Building Society was an overall very positive experience. In particular the support offered by Tim Randall was excellent. From the initial contact through the application process and beyond Tim guided us, offering appropriate advice and information and we are very grateful for his sage counsel. The underwriting process felt somewhat protracted at times, however, we do appreciate that this may be due to the individuality applied to each individual application. Read more Read less

{"display":"Anne C","full_name":"Anne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Anne C 21st November 2025

Latest negative rating

1/5

I haven’t been able to open an account despite recei...

I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money?

{"display":"AmKe","full_name":"AmKe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
AmKe 22nd October 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2460 company reviews • Last reviewed within 7 days

Arranging our remortgage with Bath Building Society...

Mortgages • 21st November 2025

Arranging our remortgage with Bath Building Society was an overall very positive experience. In particular the support offered by Tim Randall was excellent. From the... Arranging our remortgage with Bath Building Society was an overall very positive experience. In particular the support offered by Tim Randall was excellent. From the initial contact through the application process and beyond Tim guided us, offering appropriate advice and information and we are very grateful for his sage counsel. The underwriting process felt somewhat protracted at times, however, we do appreciate that this may be due to the individuality applied to each individual application. Read more Read less

{"display":"Anne C","full_name":"Anne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Ability to open account in Branch - my Bank could no...

Savings • 20th November 2025

Ability to open account in Branch - my Bank could not do this! Prompt and very helpful with filling out paperwork.

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Bath Building Society
Thank you for sharing your experience, We’re delighted that we could assist you with opening your account in-branch, especially when others couldn’t! Chris Burns – Customer Service Officer
20th November 2025
Bath Building Society
  • 5/5

    5-Star Review for Tim Randall

    I had an excellent experience working with Tim as my Mortgage Advisor. As a first-time buyer, the whole process felt overwhelming at first, but Tim... I had an excellent experience working with Tim as my Mortgage Advisor. As a first-time buyer, the whole process felt overwhelming at first, but Tim made everything clear, manageable, and stress-free. He was incredibly patient, explained every step in simple terms, and always responded quickly whenever I had questions. Read more Read less

    {"display":"Heshma Herath","full_name":"Heshma Herath","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1315909.png"}}'s avatar
    Mortgages
    Heshma Herath 18th November 2025
  • 5/5

    Local access and very friendly service

    Local access and very friendly service

    Savings
    Verified source 18th November 2025
  • 5/5

    Went to temporary branch in Head Office as main Bath...

    Went to temporary branch in Head Office as main Bath branch was shut. Was small but Jane was very welcoming.

    Savings
    Verified source 18th November 2025
  • 5/5

    Very friendly and an actual office with staff - refr...

    Very friendly and an actual office with staff - refreshing!!

    Savings
    Verified source 13th November 2025
  • 4/5

    The fact that I could set up an ISA without having t...

    The fact that I could set up an ISA without having to do it online is wonderful.

    Savings
    Verified source 13th November 2025
  • 5/5

    The chat service on the intermediaries website is ex...

    The chat service on the intermediaries website is excellent

    {"display":"Chris B","full_name":"Chris B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chris B 12th November 2025
  • 4/5

    The Bond I took out had a very competitive rate.

    The Bond I took out had a very competitive rate. The service at your “Temporary” branch in Queen’s Square was very good.

    Savings
    Verified source 12th November 2025
  • 5/5

    Quick and efficient service

    Tom was quick and efficient with his responses and all my questions were answered.

    {"display":"Tim S","full_name":"Tim S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tim S 11th November 2025
  • 4/5

    I like the personal touch which I receive from Bath...

    I like the personal touch which I receive from Bath Building Society. Staff are always helpful and friendly.

    Savings
    Verified source 11th November 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice