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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.80/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,771 product reviews

Average score of 4.80/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Bath Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can speak to real people. Their savings products offer decent rates and personal service that feels genuine. However, the online and app experience often frustrates users with glitches, slow updates, and difficult navigation, dampening an otherwise warm service.

Positive themes

  • Bath Building Society's staff are friendly, helpful and make banking a pleasure. (49 mentions)
  • Bath Building Society offers competitive savings rates that many find attractive. (10 mentions)
  • Having local branches with face-to-face service is a big plus for Bath Building Society. (8 mentions)

Negative themes

  • The Bath Building Society app and website often cause frustration with glitches and poor usability. (10 mentions)
  • Online account access problems and re-registration issues have left many customers locked out. (5 mentions)
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2771 company reviews • Last reviewed within 7 days

Professional, knowledgeable and Highly recommended

Mortgages • 30th July 2026

I had an excellent experience working with Nick Thornton at Bath Building Society on my buy-to-let mortgage application. From start to finish, Nick demonstrated exceptional... I had an excellent experience working with Nick Thornton at Bath Building Society on my buy-to-let mortgage application. From start to finish, Nick demonstrated exceptional expertise, professionalism, and attention to detail. Nick was always approachable, responsive, and proactive, keeping me informed every step of the way. I wouldn’t hesitate to recommend Nick to anyone looking for expert mortgage advice and outstanding customer service. Read more Read less

{"display":"Tracy Y","full_name":"Tracy Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Lauren was extremely helpful throughout the process

Savings • 30th July 2026

Lauren was extremely helpful throughout the process

{"display":"Claire S","full_name":"Claire S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    It was so refreshing to deal with an actual human be...

    It was so refreshing to deal with an actual human being and one name that I could return to to ask questions as needed. It... It was so refreshing to deal with an actual human being and one name that I could return to to ask questions as needed. It makes all the difference having one person and not just a general faceless mailbox where emails disappear, replied to days later. The process was straightforward, clear, and prompt. Even when I wanted to amend the mortgage amount, this was acted on within 2 days and resolved. Offer received quickly. Very impressed - an enjoyable experience even! Read more Read less

    {"display":"Catherine Graham","full_name":"Catherine Graham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Extremely good service, no complaints at all!

    Tim was extremely helpful every step of the way. We were regularly updated, with any questions answered swiftly and clearly. Very impressed with the service.

    {"display":"Alba D","full_name":"Alba D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alba D 27th July 2026
  • 5.00/5

    Excellent service

    The ONLY building society offering the package needed (rent a room), and we didn't want to go with a bank. Tim Randall made the whole... The ONLY building society offering the package needed (rent a room), and we didn't want to go with a bank. Tim Randall made the whole application and approval process so easy with friendly, clear and prompt communications throughout- a real credit to your society. When an issue with the property lease was uncovered by our solicitor , Tim was instrumental in quickly agreeing an effective solution. That's what stood out- a willingness to find solutions based on sound experience and knowldge. Read more Read less

    {"display":"paul d","full_name":"paul d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    paul d 27th July 2026
  • 5.00/5

    I like being able to speak to an advisor face to face

    I visited Wood Street and was served by Ella, I like being able to speak to an advisor face to face.

    Savings
    Verified source 24th July 2026
  • 5.00/5

    Successfully provided a mortgage

    I have found the process very easy and everyone has been very informative, kind, efficient, professional and helpful. I would recommend this company to others.... I have found the process very easy and everyone has been very informative, kind, efficient, professional and helpful. I would recommend this company to others. Bath Building Society successfully provided a mortgage. Read more Read less

    {"display":"Vi","full_name":"Vi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Vi 24th July 2026
  • 5.00/5

    Opening a Trust account..

    Lauren and others were very helpful in relaying our specific needs to senior management.

    {"display":"Sarah B","full_name":"Sarah B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah B 23rd July 2026
  • 5.00/5

    Trust account knowledge

    My experience and dealings with Lauren in your trust and savings team have been excellent. From the start Lauren has been very patient, taking time... My experience and dealings with Lauren in your trust and savings team have been excellent. From the start Lauren has been very patient, taking time to explain everything to me and why certain paperwork was required. Lauren has kept me up to date throughout the process informing me of each step. I wouldn’t hesitate to recommend Lauren or Bath building society. Thank you! Read more Read less

    {"display":"N S ","full_name":"N S ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    N S 22nd July 2026
  • 5.00/5

    Daves trust

    I wanted to open a trust account & it has been fairly easy to do.

    {"display":"Bridget N","full_name":"Bridget N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Bridget N 22nd July 2026
  • 5.00/5

    Daisy & Ella resolved an issue, service was exemplary.

    Daisy and Ella resolved an issue we had regarding the Fixed Bond we had recently arranged. The service was exemplary. It is great to have... Daisy and Ella resolved an issue we had regarding the Fixed Bond we had recently arranged. The service was exemplary. It is great to have a branch to visit locally. We get that interaction with a staff member. Read more Read less

    Savings
    Verified source 22nd July 2026

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