I have been a customer for 20 years and have just been offered a Term Extension. The process was dealt with quickly and efficiently and... I have been a customer for 20 years and have just been offered a Term Extension. The process was dealt with quickly and efficiently and Ian Birch was most helpful in answering my queries. Getting in touch was an easy process with no long waits. Read more Read less

Ian Birch helped extend an end of term mortgage and secure a 2 year fixed rate, prior to the recent rate increases. Always helpful with... Ian Birch helped extend an end of term mortgage and secure a 2 year fixed rate, prior to the recent rate increases. Always helpful with a personal service which is much appreciated, makes a massive difference from a customer perspective! Read more Read less

THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN. THEIR COMPLAINT PROCEDURE IS COMPLETELY FAKE, THEY JUST MAKE UP REASONS WHICH ARE ABSOLUTELY FAKE. AFTER BEING FOR... THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN. THEIR COMPLAINT PROCEDURE IS COMPLETELY FAKE, THEY JUST MAKE UP REASONS WHICH ARE ABSOLUTELY FAKE. AFTER BEING FOR WEEKS COMPLETELY TRANSPARENT WITH THEM, YOU REALISE THAT THEY ARE JUST MISLEADING, NOT TRANSPARENT AND MISREPRESENTATIVE. THE EMPLOYEE IS THE MOST INCOMPETENT PERSON THAT YOU CAN EVER MEET. THEY HAVE HUGE LACKS OF INTERNAL COMMUNICATION. IT IS EMBARRASSING FOR THE WHOLE FINANCIAL SYSTEM AS PEOPLE LIKE THEM CAN OPERATE AND HAVE AN FCA LICENSE. I AM INVOLVING MY LAWYER BECAUSE THIS STORY IS NOT GOING TO END HERE. AFTEE YEARS OF SACRIFICES AND HARD WORK, THESE BUNCH OF LOW LIVES PROFESSIONALS CANNOT RUIN EVERYTHING. JUSTICE WILL COME Read more Read less

Tim Randall is a credit to BBS. He steered me through the whole process with professionalism, excellent product knowledge, a brillant sense of humour and... Tim Randall is a credit to BBS. He steered me through the whole process with professionalism, excellent product knowledge, a brillant sense of humour and patience ( which he needed to deal with me and my questions & attention to detail). As a new customer, I felt valued and safe in my chosen product. He answered my questions honestly and on the very odd occassion that he wasn't able to answer my question immediately, made a point of finding the answer and getting back to me with a full explanation. Read more Read less

Jane was very friendly helpful and welcoming. The staff are very knowledgeable. It is so good to have branches you can go into for advice... Jane was very friendly helpful and welcoming. The staff are very knowledgeable. It is so good to have branches you can go into for advice and transactions with real people. Still get a passbooks. Read more Read less

Everyone I spoke to along the journey of getting the mortgage was very helpful and informative, I felt supported the whole way

I’m 77 and not internet literate but they got me online. Very patient and helpful, thank you

A good local Branch to be able to visit. Staff at Moorland Road are always very helpful and cheerful, Daisy served me today and she... A good local Branch to be able to visit. Staff at Moorland Road are always very helpful and cheerful, Daisy served me today and she was no exception (need to support local businesses). It is easy to visit the local branch. Read more Read less

I have been a Mortgage customer with the Bath Building Society for several years. Following the sale of my property I sm leaving this review... I have been a Mortgage customer with the Bath Building Society for several years. Following the sale of my property I sm leaving this review to say how delighted I have been with the customer service. I highly recommend Bath Building Society. Read more Read less