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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.74/5

Bath Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,668 product reviews

Average score of 4.74/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Bath Building Society shines with its friendly, helpful staff and personal, face-to-face service that many find refreshing in today's digital world. Their mortgage advisors are praised for being knowledgeable, patient, and supportive, making complex processes feel manageable. However, the online platform and app have caused frustration due to glitches, slow updates, and difficult navigation, dampening the overall experience for some users.

Positive themes

  • Bath Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgage advisors at Bath Building Society are patient and make the process clear and stress-free.
  • Bath Building Society offers competitive interest rates on savings and bonds with good product variety.

Negative themes

  • The online platform and app are often glitchy and difficult to use at Bath Building Society.
  • Mortgage process can be slow with delays and excessive scrutiny causing stress.
  • Customer service issues include slow responses and poor communication at times.
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2668 company reviews • Last reviewed within 7 days

Great service and friendly to intermediaries too

Mortgages • 24th February 2026

As an intermediary, I deal with a wide range of mortgage providers. In this case, I needed to place a mortgage for customers looking to... As an intermediary, I deal with a wide range of mortgage providers. In this case, I needed to place a mortgage for customers looking to buy a large rural property. There were some added complexity to the Case as well but from start to finish both building Society were great. Even their national account manager got involved due to the amount of business they had inat one point and they really are an all hands to the pump organisation. Read more Read less

{"display":"Edward P","full_name":"Edward P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I have a passbook with the account - which is import...

Savings • 23rd February 2026

I have a passbook with the account - which is important to me. It means that I know the exact amount of money I have in my account.

Verified source
Rated Good • 4/5
Read more product reviews
  • 5/5

    Kerrin has been fantastic to work with on a recent m...

    Kerrin has been fantastic to work with on a recent mortgage placement. His support throughout the case made a genuine difference, and it was refreshing... Kerrin has been fantastic to work with on a recent mortgage placement. His support throughout the case made a genuine difference, and it was refreshing to deal with someone so approachable, knowledgeable, and solution‑focused. What really stood out was how much his regular visits to our network meetings helped. Hearing him talk through Bath Building Society’s criteria in person meant that when this particular case came across my desk, I knew straight away that they were a lender worth considering. That clarity saved time and gave me confidence in the direction of the application. Overall, it’s been a really positive experience, and Kerrin’s involvement has played a big part in that. A great example of how valuable a proactive and engaged BDM can be. Read more Read less

    {"display":"Steve H","full_name":"Steve H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Steve H 23rd February 2026
  • 5/5

    Satisfied customer

    I have had a regular saver with Bath BS for many years. Especially for such a small building society, the experience has been fantastic -... I have had a regular saver with Bath BS for many years. Especially for such a small building society, the experience has been fantastic - online services for comparably sized societies I have used before have been far more patchy and hard to use. Highly reccommended. Read more Read less

    {"display":"Ryan Birch","full_name":"Ryan Birch","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ryan Birch 22nd February 2026
  • 5/5

    Speaking to a person

    I was having trouble with managing my account online so I phoned and everything was sorted quickly and efficiently.

    {"display":"Elspeth S","full_name":"Elspeth S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elspeth S 21st February 2026
  • 5/5

    Tim and Nick who have supported us with the Mortgage...

    Tim and Nick who have supported us with the Mortgage we recently purchased have been first class. So many times we have had inferior services... Tim and Nick who have supported us with the Mortgage we recently purchased have been first class. So many times we have had inferior services from organisations once they know the sale is made, but not at all with Bath Building Society and Tim and Nick. The turnaround and support has been incredible and we can't thank them enough. Read more Read less

    {"display":"Jen H","full_name":"Jen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jen H 19th February 2026
  • 5/5

    Bath BS review

    Nice to have real person to talk too at your Wood St branch.

    {"display":"Steve J","full_name":"Steve J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steve J 19th February 2026
  • 5/5

    Excellent service and clear communication

    I have set up two savings accounts with Bath Building Society & on both occasions the process has been very simple with clear communication.

    {"display":"Andy Reid","full_name":"Andy Reid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy Reid 18th February 2026
  • 5/5

    Very supportive on-line team helping to get fixed ra...

    Very supportive on-line team helping to get fixed rate ISA set up as a new customer.

    {"display":"Jamie ","full_name":"Jamie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jamie 18th February 2026
  • 4/5

    Friendly

    I like Bath Building Society as it is a convenient local business. Ella was very friendly when she served us.

    Savings
    Verified source 18th February 2026
  • 4/5

    1 year fixed rate bond

    We like Bath Building Society for its competitive interest rates and it’s convenient. We were served by Daisy who was helpful and highly efficient.

    Savings
    Verified source 18th February 2026

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