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Bath Building Society reviews

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Rated Excellent 4.71/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,439 product reviews

Average score of 4.71/5
5 star
84%
4 star
10%
3 star
2%
2 star
2%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Came in to open an account at Wood Street last week.

Came in to open an account at Wood Street last week. Served by Jane who was extremely helpful and patient!

Savings
Verified source 28th October 2025

Latest negative rating

1/5

I haven’t been able to open an account despite recei...

I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money?

{"display":"AmKe","full_name":"AmKe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
AmKe 22nd October 2025

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2439 company reviews Last reviewed within 7 days

Came in to open an account at Wood Street last week.

Savings 28th October 2025

Came in to open an account at Wood Street last week. Served by Jane who was extremely helpful and patient!

Verified source
Rated Excellent 5/5
Read more product reviews

I live in Bath and like to support local businesses

Savings 28th October 2025

I live in Bath and like to support local businesses

Verified source
Rated Excellent 5/5
Read more product reviews
  • 1/5

    I haven’t been able to open an account despite recei...

    I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money?

    {"display":"AmKe","full_name":"AmKe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    AmKe 22nd October 2025
  • 5/5

    With banks disappearing from the high street, it is...

    With banks disappearing from the high street, it is nice to have a local office with staff that are unfailingly polite.

    Savings
    Verified source 22nd October 2025
  • 5/5

    Friendly, helpful, excellent service!

    Friendly, helpful, excellent service! Not easy to get online. Have failed repeatedly and given up.

    Savings
    Verified source 22nd October 2025
  • 5/5

    Your organisation and team member Tim Randall

    We deal with your team member Tim Randall, he was always clear with information and return any emails or telephone messages almost immediately. The communications... We deal with your team member Tim Randall, he was always clear with information and return any emails or telephone messages almost immediately. The communications between Tim Randall and ourselves was paramount to assist a constant flow of information needed in regarded to organising our mortgage. At all times we felt that the contact between Tim and ourselves was very personal which help us along the route. It was a pleasure to deal with such a organised team member and Tim is surely a great asset to your organisation. Read more Read less

    {"display":"david stephenson","full_name":"david stephenson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    david stephenson 22nd October 2025
  • 3/5

    Bathvl is good

    Bath were one of very few building society's prepared to offer a BTL mortgage at a reasonable rate. Good Communication with them over the personal issues

    {"display":"Graham m","full_name":"Graham m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Graham m 19th October 2025
  • 5/5

    I am very happy with yourselves

    I am very happy with yourselves but I think you should be aware that it is not easy to have documents certified by banks. Some... I am very happy with yourselves but I think you should be aware that it is not easy to have documents certified by banks. Some will only certify their own documents and it took me three visits to gain two certifications. Read more Read less

    Savings
    Verified source 18th October 2025
  • 5/5

    Local and convenient!

    I opened a Fixed Rate Bond and was served by Jane. I like Bath Building Society because it is local and convenient. I also like... I opened a Fixed Rate Bond and was served by Jane. I like Bath Building Society because it is local and convenient. I also like the staff who are friendly and helpful. Also, because I have hearing loss on the telephone I am pleased you have a “live chat” on your website which I have found very useful and helpful - in fact invaluable. Read more Read less

    Savings
    Verified source 18th October 2025
  • 5/5

    Great service

    I called head office and spoke to Katie who was very efficient in answering my query. It was refreshing to speak to someone who was... I called head office and spoke to Katie who was very efficient in answering my query. It was refreshing to speak to someone who was confident and knowledgeable in their work. If I could give her 6 stars I would! Read more Read less

    Savings
    Verified source 15th October 2025
  • 5/5

    Nice to visit a local branch

    I visited the Oldfield Park branch to open an account for my mother and register myself as the power of attorney. I saw Gemma who... I visited the Oldfield Park branch to open an account for my mother and register myself as the power of attorney. I saw Gemma who made the whole process stress free and straightforward. It was lovely to be able to call into a local branch and do things face to face. Very pleased with the service I received. Read more Read less

    Savings
    Verified source 15th October 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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