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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.74/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,679 product reviews

Average score of 4.74/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Bath Building Society shines with its friendly, helpful staff and personal, face-to-face service that many find refreshing in today's digital world. Their mortgage advisors are praised for being knowledgeable, patient, and supportive, making complex processes feel manageable. However, the online platform and app have caused frustration due to glitches, slow updates, and difficult navigation, dampening the overall experience for some users.

Positive themes

  • Bath Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgage advisors at Bath Building Society are patient and make the process clear and stress-free.
  • Bath Building Society offers competitive interest rates on savings and bonds with good product variety.

Negative themes

  • The online platform and app are often glitchy and difficult to use at Bath Building Society.
  • Mortgage process can be slow with delays and excessive scrutiny causing stress.
  • Customer service issues include slow responses and poor communication at times.
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2679 company reviews • Last reviewed within 7 days

It feels like a personal service and I was served by...

Savings • 6th March 2026

It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have them try to push the Internet onto me. Read more Read less

Verified source
Rated Excellent • 5/5
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Great visit to Oldfield Park branch

Savings • 5th March 2026

I visited the Oldfield Park branch today as I was having trouble getting online. I was served by Gemma who was extremely helpful and spent... I visited the Oldfield Park branch today as I was having trouble getting online. I was served by Gemma who was extremely helpful and spent the time helping me download the app and register my details. This was a success and I am now able to view my account and request transfers at home. I can’t thank Gemma enough for her kindness and patience. Great service! Read more Read less

Verified source
Rated Excellent • 5/5
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  • 5/5

    Very good communication and prompt service.

    Very good communication and prompt service. Would recommend without hesitation.

    {"display":"Glenn S","full_name":"Glenn S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Glenn S 4th March 2026
  • 5/5

    I've held at mortgage with Bath BS for some years.

    I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers,... I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers, one of which I accepted. This was all very quick and efficient. Thank you to Lauren Read more Read less

    {"display":"Dean","full_name":"Dean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Dean 3rd March 2026
  • 5/5

    Personal service

    It has been easy to deal with my accounts and any issues I have had.

    {"display":"Daniel G","full_name":"Daniel G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Daniel G 2nd March 2026
  • 5/5

    Fast service and great communication.

    Fast service and great communication. Rachelle dealt well with my account opening process today.

    Savings
    Verified source 26th February 2026
  • 5/5

    Always excellent service by very welcoming staff - I...

    Always excellent service by very welcoming staff - I was assisted by Daisy with my application today. Cannot think of anything that would make my experience better.

    Savings
    Verified source 26th February 2026
  • 5/5

    Great live chat service from Tom at Bath BS

    Great live chat service and Tom was quick to answer and knowledgably

    {"display":"Craig M","full_name":"Craig M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071465.png"}}'s avatar
    Mortgages
    Craig M 26th February 2026
  • 5/5

    Very competitive rates on savings, friendly staff,...

    Very competitive rates on savings, friendly staff, queries dealt with promptly

    {"display":"Chris b","full_name":"Chris b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris b 26th February 2026
  • 5/5

    Lovely ladies!

    I recently went into the Branch in Moorland Road to register the death of a close family member. I was served by Daisy and Rachel... I recently went into the Branch in Moorland Road to register the death of a close family member. I was served by Daisy and Rachel and although I was feeling very anxious about it they made the whole process really straightforward and they put me at ease which really helped me feel better in a difficult situation, really lovely ladies, thank you! Read more Read less

    Savings
    Verified source 25th February 2026
  • 5/5

    Trust account - clear and efficient

    We had a unique experience of transferring a trust account to yourselves. Once we found the right person to talk to on the phone (Lauren)... We had a unique experience of transferring a trust account to yourselves. Once we found the right person to talk to on the phone (Lauren) the experience became smooth and clear. Lauren was very efficient, a clear communicator and the account has been set up quickly so that we can transfer our funds. We even managed to do it without visiting the branch which was very helpful due to distances. Thank you for offering this service, and for being a voice at the end of the phone; that really helped to be able to talk to someone. Those who first answer the phone need to be able to know where to direct you when you have a specific query as sorting that part out took a couple of calls. Read more Read less

    {"display":"Eliza H","full_name":"Eliza H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Eliza H 25th February 2026

    Products from Bath Building Society

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