Ella was knowledgable and friendly. The telephone is always answered quickly.

Phone calls are answered in person. Ella served me and was professional, helpful and polite.

Overall very good experience, good communication all around. Suitable mortgage deal for holiday let.

I like the Wood Street branch, convenient when we have a day out in Bath. Very nice staff. Jane was so helpful and informative and... I like the Wood Street branch, convenient when we have a day out in Bath. Very nice staff. Jane was so helpful and informative and provided a really excellent service. She also phoned us letter (on the same day), to confirm that my Bond had been opened and that everything was in order. So reassuring. Thank you. Read more Read less

Nick Thornton is very helpful in all the steps, in taking details from us, filling the application forms and also checking details of each and... Nick Thornton is very helpful in all the steps, in taking details from us, filling the application forms and also checking details of each and every items. And also initially explaining the risks and benefits of the products are really great. Read more Read less

The branch at Wood Street was very welcoming, the staff were so friendly and very helpful. I handed in my completed Bond application form and... The branch at Wood Street was very welcoming, the staff were so friendly and very helpful. I handed in my completed Bond application form and Jane Cox phoned me later that day to confirm that my bond had been opened, this gave me peace of mind and ensured I was earning interest straight away. Read more Read less

ISA savings rates best in the market, being a member brings it’s benefits

Rachelle in your Wood Street branch is excellent. She is gold star! She sorted out our issues, remembers us as clients and has a great approach.

Jane served me and was very friendly and the service was fast.