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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.74/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,661 product reviews

Average score of 4.74/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Bath Building Society shines with its friendly, helpful staff and personal, face-to-face service that many find refreshing in today's digital world. Their mortgage advisors are praised for being knowledgeable, patient, and supportive, making complex processes feel manageable. However, the online platform and app have caused frustration due to glitches, slow updates, and difficult navigation, dampening the overall experience for some users.

Positive themes

  • Bath Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgage advisors at Bath Building Society are patient and make the process clear and stress-free.
  • Bath Building Society offers competitive interest rates on savings and bonds with good product variety.

Negative themes

  • The online platform and app are often glitchy and difficult to use at Bath Building Society.
  • Mortgage process can be slow with delays and excessive scrutiny causing stress.
  • Customer service issues include slow responses and poor communication at times.
Summarised by AI
Was this helpful?

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2661 company reviews • Last reviewed within 7 days

Excellent service and clear communication

Savings • 18th February 2026

I have set up two savings accounts with Bath Building Society & on both occasions the process has been very simple with clear communication.

{"display":"Andy Reid","full_name":"Andy Reid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very supportive on-line team helping to get fixed ra...

Savings • 18th February 2026

Very supportive on-line team helping to get fixed rate ISA set up as a new customer.

{"display":"Jamie ","full_name":"Jamie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Friendly

    I like Bath Building Society as it is a convenient local business. Ella was very friendly when she served us.

    Savings
    Verified source 18th February 2026
  • 4/5

    1 year fixed rate bond

    We like Bath Building Society for its competitive interest rates and it’s convenient. We were served by Daisy who was helpful and highly efficient.

    Savings
    Verified source 18th February 2026
  • 5/5

    Quick and easy to open an account.

    Quick and easy to open an account. Good communication back and got a call from a human which was nice!

    {"display":"Dickie","full_name":"Dickie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dickie 18th February 2026
  • 5/5

    Great Service

    I’ve been with bath building society for some time now, customer service has always been great. They are quick to help and make things very easy for you!

    {"display":"Martha B","full_name":"Martha B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martha B 17th February 2026
  • 5/5

    All around great Building Society!

    Good customer service, great bank accounts with some of the best interest i can find, app is easy to use and opening new accounts is wonderfully easy.

    {"display":"katelyn raven","full_name":"katelyn raven","avatar":{"url":"\/assets\/uploads\/avatars\/users\/723740.png"}}'s avatar
    Savings
    katelyn raven 17th February 2026
  • 5/5

    Saving with Bibs helped me buy a property

    I have been able to save money in an instant ISA to enable me to buy a property. Whenever I go in to the branch... I have been able to save money in an instant ISA to enable me to buy a property. Whenever I go in to the branch the staff are always very friendly and welcoming Read more Read less

    {"display":"Alison G","full_name":"Alison G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alison G 17th February 2026
  • 5/5

    i find the customer service to be excellent, but wou...

    i find the customer service to be excellent, but would prefer receive higher savings rates, and therefore be able to justify allocating a larger sum to the society.

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 16th February 2026
  • 5/5

    Very impressive overall.

    Attractive savings rates (I have a Child's ISA and several fixed term bonds). Very helpful, polite and efficient customer service when I telephoned the Society... Attractive savings rates (I have a Child's ISA and several fixed term bonds). Very helpful, polite and efficient customer service when I telephoned the Society to inquire about payments into my son's ISA. Account opening process is also very efficient. Read more Read less

    {"display":"Paul H","full_name":"Paul H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul H 14th February 2026
  • 5/5

    A great local branch building society.

    A great local branch building society. The staff are pleasant and helpful. The refurbished office has a lovely wall mural of Bath which is very... A great local branch building society. The staff are pleasant and helpful. The refurbished office has a lovely wall mural of Bath which is very uplifting. My main reason, though, for using Bath Building Society is its competitive savings rates. Read more Read less

    {"display":"Marcia G","full_name":"Marcia G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marcia G 13th February 2026

    Products from Bath Building Society

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