The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I also really... The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I also really appreciate that when I call, I speak to the same representative rather than a call center, which means I don’t have to repeat my questions every time. It makes the experience much more personal and efficient. Read more Read less

I visited the Moorland Road branch to transfer some money to the bank, I was served by Gemma who was very friendly and helped me... I visited the Moorland Road branch to transfer some money to the bank, I was served by Gemma who was very friendly and helped me fill out the form, which I really appreciated. Always great customer service when I visit either branch. Read more Read less

Very helpful staff, always polite, friendly and helpful in the Moorland Road Branch

live chat is super quick and helpful Tom is always a delight!

Tim was thorough & knowledgeable of the details of the student mortgage product, which suited our requirements. Tim & the admin team were helpful &... Tim was thorough & knowledgeable of the details of the student mortgage product, which suited our requirements. Tim & the admin team were helpful & kept up regular communication. Very pleased with the process. Read more Read less

Great customer service, very helpful.

All the staff we have spoken with have been extremely helpful and friendly, cannot fault any of them or the service provided

Very helpful team member that dealt with my issue, extremely proactive and polite to deal with.

When initially trying to use BBS' Internet services (~ a year ago) I found the experience quite annoying. Recently I had problems getting the App... When initially trying to use BBS' Internet services (~ a year ago) I found the experience quite annoying. Recently I had problems getting the App to work but Chris was very patient & helpful & we sorted the problem out over the phone. The day before I had emailed the internet team about the problem but received no acknowledgement let alone a considered reply. Read more Read less