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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.79/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,818 product reviews

Average score of 4.79/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Bath Building Society have trended positively over the past 90 days

Bath Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can speak to real people. Their savings products offer decent rates and personal service that feels genuine. However, the online and app experience often frustrates users with glitches, slow updates, and difficult navigation, dampening an otherwise warm service.

Positive themes

  • Bath Building Society's staff are friendly, helpful and make banking a pleasure. (49 mentions)
  • Bath Building Society offers competitive savings rates that many find attractive. (10 mentions)
  • Having local branches with face-to-face service is a big plus for Bath Building Society. (8 mentions)

Negative themes

  • The Bath Building Society app and website often cause frustration with glitches and poor usability. (10 mentions)
  • Online account access problems and re-registration issues have left many customers locked out. (5 mentions)
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2818 company reviews • Last reviewed within 7 days

Jane at Wood Street branch has been helping me with...

Savings • 30th September 2026

Jane at Wood Street branch has been helping me with a variety of queries relating to existing accounts I hold and also a new account... Jane at Wood Street branch has been helping me with a variety of queries relating to existing accounts I hold and also a new account I am opening. Jane always keeps me fully updated and this is greatly appreciated. She deals with all my requests and indeed questions, extremely efficiently and courteously. Thank you. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Sensible manual underwriting rather relying solely o...

Mortgages • 30th September 2026

Sensible manual underwriting rather relying solely on a computer algorithm

{"display":"Peter","full_name":"Peter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Existing Client Rate Switch - Sharon was fantastic!

    Sharon was very helpful and reached out to me to inform me that we can start the new mortgage rate for the client early as... Sharon was very helpful and reached out to me to inform me that we can start the new mortgage rate for the client early as it was lower than their existing rate - very good service! Read more Read less

    {"display":"Robbie D","full_name":"Robbie D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Robbie D 26th September 2026
  • 5.00/5

    Exceptional service, thank you, particularly volunte...

    Exceptional service, thank you, particularly volunteering the fact we can still amend to a new lower rate if one becomes available before the PT goes live

    {"display":"Andrew M","full_name":"Andrew M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew M 25th September 2026
  • 5.00/5

    Very understanding of my circumstances and accommoda...

    Very understanding of my circumstances and accommodated as much as they could. Leaving because I now have a buy to let contract.

    {"display":"Emma Park","full_name":"Emma Park","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1758673.png"}}'s avatar
    Mortgages
    Emma Park 25th September 2026
  • 5.00/5

    Love the face-to-face contact!

    Love the face-to-face contact! I was served by a lady called Jane who was friendly, knowledgable and very efficient. Love yi still do passbooks, all in all a winning combination!

    Savings
    Verified source 23rd September 2026
  • 5.00/5

    Very pleased with my experience from start to finish.

    Very pleased with my experience from start to finish. Tim was super helpful and always quick to respond to emails.

    {"display":"Megan K","full_name":"Megan K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Megan K 21st September 2026
  • 5.00/5

    Trust account information

    I needed advice on opening a Trust account, Katie was very helpful and easy to chat with

    {"display":"TP","full_name":"TP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TP 18th September 2026
  • 5.00/5

    It was lovely to invest and manage my savings locally.

    It was lovely to invest and manage my savings locally. Ella served me and was very helpful and professional.

    Savings
    Verified source 18th September 2026
  • 4.00/5

    Unable to access account statements online

    I could not access account statements. Chris tried very hard to help with browser settings suggestions

    {"display":"David C","full_name":"David C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David C 17th September 2026
  • 5.00/5

    Helped me set up a trust account

    Helped me set up a trust account

    {"display":"dean h","full_name":"dean h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    dean h 16th September 2026

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