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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.80/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,844 product reviews

Average score of 4.80/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Bath Building Society shines with its friendly, helpful staff and personal service that makes banking feel local and genuine. Many appreciate the convenience of branches and the option to speak to real people rather than relying solely on digital channels. However, some find the app and online services clunky or slow, and a few have experienced delays or issues with paperwork and account access.

Positive themes

  • Bath Building Society’s staff are consistently friendly, helpful, and make you feel valued in branch or on the phone. (89 mentions)
  • Bath Building Society offers competitive savings rates that many find better than big banks. (20 mentions)
  • Having local branches and face-to-face service is a big plus for Bath Building Society savers. (16 mentions)
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2844 company reviews • Last reviewed within 7 days

Ian Birch helped extend an end of term mortgage and...

Mortgages • 7th November 2026

Ian Birch helped extend an end of term mortgage and secure a 2 year fixed rate, prior to the recent rate increases. Always helpful with... Ian Birch helped extend an end of term mortgage and secure a 2 year fixed rate, prior to the recent rate increases. Always helpful with a personal service which is much appreciated, makes a massive difference from a customer perspective! Read more Read less

{"display":"Cate","full_name":"Cate","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Bath Building Society
Hi Cate, thanks for taking the time out and leaving us some feedback. This is great to hear and glad we could assist. I will pass on your kind comments to Ian. Ben Hutchings, National Account Manager
9th November 2026
Bath Building Society

THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN.

Mortgages • 6th November 2026

THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN. THEIR COMPLAINT PROCEDURE IS COMPLETELY FAKE, THEY JUST MAKE UP REASONS WHICH ARE ABSOLUTELY FAKE. AFTER BEING FOR... THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN. THEIR COMPLAINT PROCEDURE IS COMPLETELY FAKE, THEY JUST MAKE UP REASONS WHICH ARE ABSOLUTELY FAKE. AFTER BEING FOR WEEKS COMPLETELY TRANSPARENT WITH THEM, YOU REALISE THAT THEY ARE JUST MISLEADING, NOT TRANSPARENT AND MISREPRESENTATIVE. THE EMPLOYEE IS THE MOST INCOMPETENT PERSON THAT YOU CAN EVER MEET. THEY HAVE HUGE LACKS OF INTERNAL COMMUNICATION. IT IS EMBARRASSING FOR THE WHOLE FINANCIAL SYSTEM AS PEOPLE LIKE THEM CAN OPERATE AND HAVE AN FCA LICENSE. I AM INVOLVING MY LAWYER BECAUSE THIS STORY IS NOT GOING TO END HERE. AFTEE YEARS OF SACRIFICES AND HARD WORK, THESE BUNCH OF LOW LIVES PROFESSIONALS CANNOT RUIN EVERYTHING. JUSTICE WILL COME Read more Read less

{"display":"Alfredo I","full_name":"Alfredo I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    Tim Randall is a credit to BBS.

    Tim Randall is a credit to BBS. He steered me through the whole process with professionalism, excellent product knowledge, a brillant sense of humour and... Tim Randall is a credit to BBS. He steered me through the whole process with professionalism, excellent product knowledge, a brillant sense of humour and patience ( which he needed to deal with me and my questions & attention to detail). As a new customer, I felt valued and safe in my chosen product. He answered my questions honestly and on the very odd occassion that he wasn't able to answer my question immediately, made a point of finding the answer and getting back to me with a full explanation. Read more Read less

    {"display":"Linda Ricketts","full_name":"Linda Ricketts","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1768500.png"}}'s avatar
    Mortgages
    Linda Ricketts 6th November 2026
  • 5.00/5

    Jane was very friendly helpful and welcoming.

    Jane was very friendly helpful and welcoming. The staff are very knowledgeable. It is so good to have branches you can go into for advice... Jane was very friendly helpful and welcoming. The staff are very knowledgeable. It is so good to have branches you can go into for advice and transactions with real people. Still get a passbooks. Read more Read less

    Savings
    Verified source 4th November 2026
  • 5.00/5

    Everyone I spoke to along the journey of getting the...

    Everyone I spoke to along the journey of getting the mortgage was very helpful and informative, I felt supported the whole way

    {"display":"Lucy ","full_name":"Lucy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lucy 4th November 2026
  • 5.00/5

    Very patient and helpful

    I’m 77 and not internet literate but they got me online. Very patient and helpful, thank you

    {"display":"David J","full_name":"David J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David J 3rd November 2026
  • 5.00/5

    A good local Branch to be able to visit.

    A good local Branch to be able to visit. Staff at Moorland Road are always very helpful and cheerful, Daisy served me today and she... A good local Branch to be able to visit. Staff at Moorland Road are always very helpful and cheerful, Daisy served me today and she was no exception (need to support local businesses). It is easy to visit the local branch. Read more Read less

    Savings
    Verified source 3rd November 2026
  • 5.00/5

    I have been a Mortgage customer with the Bath Buildi...

    I have been a Mortgage customer with the Bath Building Society for several years. Following the sale of my property I sm leaving this review... I have been a Mortgage customer with the Bath Building Society for several years. Following the sale of my property I sm leaving this review to say how delighted I have been with the customer service. I highly recommend Bath Building Society. Read more Read less

    {"display":"Keith Martin Jobson","full_name":"Keith Martin Jobson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent speedy resolution for a will trust for min...

    Excellent speedy resolution for a will trust for minors. Found exactly what we needed.

    {"display":"Sally B","full_name":"Sally B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sally B 28th October 2026
  • 5.00/5

    Daisy was most helpful and knowledgeable.

    Daisy was most helpful and knowledgeable about the products I was enquiring about. Also most cheerful when doing it!!

    Savings
    Verified source 28th October 2026
  • 5.00/5

    Surprisingly straightforward.

    Surprisingly straightforward. Prompt response to emailed & phone queries. Satisfying ID requirements simpler than for other businesses.

    {"display":"Chris W","full_name":"Chris W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris W 28th October 2026

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