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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.76/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,724 product reviews

Average score of 4.76/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Bath Building Society shines with its friendly, helpful staff and personal, face-to-face service that many find refreshing in today's digital world. Their mortgage advisors are praised for being knowledgeable, patient, and supportive, making complex processes feel manageable. However, the online platform and app have caused frustration due to glitches, slow updates, and difficult navigation, dampening the overall experience for some users.

Positive themes

  • Bath Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgage advisors at Bath Building Society are patient and make the process clear and stress-free.
  • Bath Building Society offers competitive interest rates on savings and bonds with good product variety.

Negative themes

  • The online platform and app are often glitchy and difficult to use at Bath Building Society.
  • Mortgage process can be slow with delays and excessive scrutiny causing stress.
  • Customer service issues include slow responses and poor communication at times.
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2724 company reviews • Last reviewed within 7 days

Easy to use good service highly recommended.

Savings • 29th April 2026

Easy to use good service highly recommended.

{"display":"Vimalkumar D","full_name":"Vimalkumar D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Helpful, friendly and responsive

Savings • 29th April 2026

Lauren was very helpful, friendly and responsive in getting our trust account opened.

{"display":"Richard E","full_name":"Richard E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very helpful at every stage of the discussion.

    Very helpful at every stage of the discussion. Flexible approach to product offer

    {"display":"James A","full_name":"James A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James A 28th April 2026
  • 5/5

    Knowledgeable and helpful staff.

    I visited the Oldfield Park branch to invest into my ISA and was served by Ella - I like the location in Moorland Road and... I visited the Oldfield Park branch to invest into my ISA and was served by Ella - I like the location in Moorland Road and the friendly staff. They are also knowledgeable and helpful. Read more Read less

    Savings
    Verified source 27th April 2026
  • 5/5

    Really helpful from start to finish.

    Really helpful from start to finish.

    {"display":"MP","full_name":"MP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    MP 24th April 2026
  • 4/5

    Good. Survey is too early as a new customer!

    Good. Unable to comment further at this stage as I’ve just opened the account

    {"display":"Michelle ","full_name":"Michelle ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michelle 24th April 2026
  • 5/5

    Mortgage application

    Tim has provided expert and professional guidance through the mortgage application process. He has been responsive and communicated effectively and clearly throughout.

    {"display":"JB","full_name":"JB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    JB 22nd April 2026
  • 5/5

    Excellence across all levels

    We have a savings account in the Bath building society for our daughter. She and we are welcomed so warmly every time we go in.... We have a savings account in the Bath building society for our daughter. She and we are welcomed so warmly every time we go in. Everything is clear. Staff are helpful and friendly. We couldn’t ask for more. So impressed. Read more Read less

    {"display":"Marcelle","full_name":"Marcelle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marcelle 19th April 2026
  • 5/5

    Excellent on-line service, competative rates of inte...

    Excellent on-line service, competative rates of interest, prompt personal service when sought

    {"display":"Anthony Hughes","full_name":"Anthony Hughes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthony Hughes 17th April 2026
  • 5/5

    Ella was knowledgable and friendly.

    Ella was knowledgable and friendly. The telephone is always answered quickly.

    Savings
    Verified source 17th April 2026
  • 5/5

    Phone calls are answered in person.

    Phone calls are answered in person. Ella served me and was professional, helpful and polite.

    Savings
    Verified source 17th April 2026

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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