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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.76/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,709 product reviews

Average score of 4.76/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Bath Building Society shines with its friendly, helpful staff and personal, face-to-face service that many find refreshing in today's digital world. Their mortgage advisors are praised for being knowledgeable, patient, and supportive, making complex processes feel manageable. However, the online platform and app have caused frustration due to glitches, slow updates, and difficult navigation, dampening the overall experience for some users.

Positive themes

  • Bath Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgage advisors at Bath Building Society are patient and make the process clear and stress-free.
  • Bath Building Society offers competitive interest rates on savings and bonds with good product variety.

Negative themes

  • The online platform and app are often glitchy and difficult to use at Bath Building Society.
  • Mortgage process can be slow with delays and excessive scrutiny causing stress.
  • Customer service issues include slow responses and poor communication at times.
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2709 company reviews • Last reviewed within 7 days

Great interest rates

Savings • 15th April 2026

ISA savings rates best in the market, being a member brings it’s benefits

{"display":"Michael Hannaway","full_name":"Michael Hannaway","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Bath Building Society
Dear Michael, Thank you for your feedback! Offering strong value alongside fair, member‑focused products is something we’re committed to, so it’s great to know this has made a positive difference for you. Chris Burns – Customer Service Officer
16th April 2026
Bath Building Society

Rachelle in your Wood Street branch is excellent.

Savings • 15th April 2026

Rachelle in your Wood Street branch is excellent. She is gold star! She sorted out our issues, remembers us as clients and has a great approach.

Verified source
Rated Excellent • 5/5
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Reply from Bath Building Society
Thank you for sharing such wonderful feedback. Your “gold star” comment truly says it all and will mean a great deal to her. I’ll be sure to pass on your kind words to Rachelle and the wider team. Thank you for taking the time to recognise her efforts. Chris Burns – Customer Service Officer
16th April 2026
Bath Building Society
  • 5/5

    Jane served me and was very friendly and the service...

    Jane served me and was very friendly and the service was fast.

    Savings
    Verified source 15th April 2026
  • 5/5

    As indicated, local to myself with good, competitive...

    As indicated, local to myself with good, competitive rates plus Wood Street have really friendly staff and efficient and helpful staff.

    Savings
    Verified source 15th April 2026
  • 5/5

    I like Bath BS because of the pleasant staff who wil...

    I like Bath BS because of the pleasant staff who will allow you plenty of time to discuss your products. Also you have a branch... I like Bath BS because of the pleasant staff who will allow you plenty of time to discuss your products. Also you have a branch in Bath. Daisy was particularly accomodating. Read more Read less

    Savings
    Verified source 15th April 2026
  • 5/5

    The staff were friendly, and very helpful.

    The staff were friendly, and very helpful. Explaining products clearly and Rachel could not do enough for me. Excellent face to face service which is... The staff were friendly, and very helpful. Explaining products clearly and Rachel could not do enough for me. Excellent face to face service which is also important to me. Thank you Read more Read less

    Savings
    Verified source 15th April 2026
  • 4/5

    ISA options for Transfers

    But confusing with transfers from external accounts

    {"display":"angela suiu","full_name":"angela suiu","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1483576.png"}}'s avatar
    Savings
    angela suiu 14th April 2026
  • 5/5

    Great experience with Bath Building Society!

    I have been with the Bath Building Society for around 5 years now. I have held an 18-24 savings account, where I had great interest... I have been with the Bath Building Society for around 5 years now. I have held an 18-24 savings account, where I had great interest rates, and more recently have opened a Lifetime ISA - both of which I have had no problems with. The branch is local, clean and the staff are friendly, and I especially like the ease of being able to access my accounts through the app and via the Bath Online portal. Read more Read less

    {"display":"Alex S","full_name":"Alex S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alex S 8th April 2026
  • 5/5

    Thank you Lauren!

    Lauren was superbly helpful, particularly when sorting out some formatting issues with my electronic application

    {"display":"Steve S","full_name":"Steve S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steve S 8th April 2026
  • 5/5

    Hassel free & Best fixed trem ISA Rates.

    Hassel free online account opening and managing savings. Web-site is easy to navigate, even for me with limited IT experience. Best fixed ISA rates when... Hassel free online account opening and managing savings. Web-site is easy to navigate, even for me with limited IT experience. Best fixed ISA rates when compare with the more established Banks & Building Societies. Highly recommended. Read more Read less

    {"display":"David S","full_name":"David S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David S 7th April 2026
  • 5/5

    Very good , i like this company .

    Very good , i like this company . I’m happy it’s very successful

    {"display":"Arsenal doci","full_name":"Arsenal doci","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Arsenal doci 5th April 2026

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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