Great service from beginning to end

All steps of my recent mortgage application was dealt with both professionally and personally. I received regular and relevant feedback and the journey was managed by designated named individuals not just a bank of unnamed... Read more

All steps of my recent mortgage application was dealt with both professionally and personally. I received regular and relevant feedback and the journey was managed by designated named individuals not just a bank of unnamed people.
Great service from all the team. Thank you Bath BS

Reviewed on 19th July 2021

BBS Member Feedback

Student mortgage is a great idea

This mortgage allowed our student daughter to purchase a flat in her own right with us acting as guarantors. The process was straighforward and once everything was agreed and she had found her dream flat – she made an offer and moved in. She has a l... Read more

This mortgage allowed our student daughter to purchase a flat in her own right with us acting as guarantors. The process was straighforward and once everything was agreed and she had found her dream flat – she made an offer and moved in. She has a lodger to help with the payments, and she is secure for the rest of her university course, and beyond!

Reviewed on 24th June 2021

BBS Member Feedback

Alex Finch and Tatsuko Otake

The whole experience with the Bath Building Society was excellent. Ian Burch could not have been more efficient and helpful as were the Mortgage Team.

Reviewed on 24th June 2021

BBS Member Feedback

Just totally different, and understand the value of Customer Service

I have my mortgage with Bath Building Society, and the difference in dealing with my large high street bank and them is just miles apart. What a pleasure to receive old fashion amazing service, and actually speak to a real person who genuinely cares.... Read more

I have my mortgage with Bath Building Society, and the difference in dealing with my large high street bank and them is just miles apart. What a pleasure to receive old fashion amazing service, and actually speak to a real person who genuinely cares. The experience of dealing with the team is fabulous, I am just totally surprised every time I speak with a member of the Team, the level of professionalism is awesome, can't say how much other financial institutions could learn from this Building Society. I'm not easily impressed, but the icing on the cake was when I received a 'Welcome to your new home' hamper full of delights from Bath, just brilliant. The people who are responsible for creating this kind of magic in this day an age need to be congratulated for going above and beyond!

Reviewed on 1st June 2021

Ian Mayo

Smooth from start to finish.

Our whole experience has been positive from start to finish. We understood clearly at every stage the various options available to us. We were kept fully in the picture throughout the process and despite the disruption of the covid 19 pandemic we... Read more

Our whole experience has been positive from start to finish. We understood clearly at every stage the various options available to us. We were kept fully in the picture throughout the process and despite the disruption of the covid 19 pandemic we were able to complete according to plan. Our principle contacts at BIBS, Kim Carter and Ian Birch, were friendly and helpful and all our queries were answered promptly and efficiently.

Reviewed on 1st May 2021

BBS Member Feedback

Real personal approach - unique

Our experience was seamless from start to finish. I contacted the Society and was pleasantly surprised to be out straight through to Tim Randall who showed immediately how different the experience was going to be compared to call centres etc. Let me... Read more

Our experience was seamless from start to finish. I contacted the Society and was pleasantly surprised to be out straight through to Tim Randall who showed immediately how different the experience was going to be compared to call centres etc. Let me be very clear, in a digital age Tim’s hands on approach made the difference, his communication was quick and he understood us really well, you don’t get that from some of the bigger societies or banks, let’s face it you are just a number with them; but certainly not with Tim and his Team at Bath BS.
I cannot recommend Tim and the society more, in fact I already have.
Personal, Professional and Pro-Active.
Thank-you again Tim.

Reviewed on 12th March 2021

BBS Member Feedback

Superb from start to finish

Tim Randall, our mortgage consultant, was excellent throughout the whole process, despite the limitations presented by the lockdown. He provided comprehensive information, answered all our questions, and eased our unjustified... Read more

Tim Randall, our mortgage consultant, was excellent throughout the whole process, despite the limitations presented by the lockdown. He provided comprehensive information, answered all our questions, and eased our unjustified concerns.

The whole experience from start to finish was first rate - easy, swift and provided just what we needed.

Reviewed on 12th March 2021

BBS Member Feedback

Excellent Service in Difficult Times

With our interest only mortgage due to end on 28th of February 2021, we wrote to the Bath Building Society in December 2020 enquiring about a Retirement, Interest Only mortgage (RIO). We received excellent help and advice from Tim Randall. He... Read more

With our interest only mortgage due to end on 28th of February 2021, we wrote to the Bath Building Society in December 2020 enquiring about a Retirement, Interest Only mortgage (RIO). We received excellent help and advice from Tim Randall. He recommended we contact our current lender to request an extension as the Covid 19 pandemic was causing lengthy delays due to the majority of office based staff working from home. This we did, then with Tim's help and guidance we applied for the mortgage. The paperwork was received by the Bath on 5th January and we completed on 25th February. Tim was always available by email and occasionally by phone. His response was often by return and never more that 24 hours. In the past 50 years we have had a number of mortgages/remortgages but have never received such excellent service, under the most difficult of circumstances. We cannot praise the Bath Building Society highly enough and single out Tim Randall who went above and beyond for special mention.

Reviewed on 9th March 2021

BBS Member Feedback

First time buyer

top service - helped me get on the property ladder while still at university

Reviewed on 19th February 2021

BBS Member Feedback

First time buyer

Thanks to Ian who really helped me through the process of purchasing my first home, I genuinely don't think I could have done it without him!

Reviewed on 19th February 2021

BBS Member Feedback

Mislead during Mortgage process

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 ... Read more

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 I
In costs that we have wasted- we are so frustrated at the society...

Reviewed on 7th September 2020

1

thank you

I used BBS to buy my first home - and I can't thank them enough for the help support and guidance through the process.

Reviewed on 17th August 2020

BBS Member Feedback

Super duper easy

Everything went smoothly, had a little hiccup with the direct debit of the mortgage but we rang up and they sorted it straight away and were super helpful

Reviewed on 13th June 2020

Natalie

Friedly accessible and a good deal!

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We... Read more

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We have savings still with BBS and now live far away but the folk on the phone are so helpful and real. The only thing we'd like to change is having a branch in Cornwall!

Reviewed on 6th June 2020

BBS Member

Mortgage renewal

Great telephone and email service from BBS, all questions answered and helpful staff. Thanks

Reviewed on 5th June 2020

BBS Member

Shocking Support to the Armed Forces

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be... Read more

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be considered at all. I didn't even have the chance to submit any paperwork - it was an absolute NO from the outset. Shame on you! I would expect far better from a trusted local Building Society. I now have an excellent mortgage with the Coventry Building Society - who we have not banked with before. That must be wrong. Your staff in the Bath branch are superb - but your mortgage policy is outrageous and deeply unpatriotic. We were, and remain, deeply disappointed with the BBS.

Reviewed on 4th June 2020

1

Understanding, empathetic, subtle, clear and professional

over the years all of the team have been swift, sufficient, personable and professional. Always very quick to respond and genuinely listen and resolve issues quickly. wouldn't change anything from my experience, special thanks to Fran.

Reviewed on 4th June 2020

BBS Member