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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (340 reviews)

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4.75

Based on 340 reviews, last reviewed 12th Nov 2025

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

The chat service on the intermediaries website is ex... The chat service on the intermediaries website is excellent Reviewed on: 12th November 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (340)

The chat service on the intermediaries website is ex...

The chat service on the intermediaries website is excellent Reviewed on: 12th November 2025

Reply from Bath Building Society Hi Chris, thank you for taking the time out and leaving some feedback. This is good to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 13th November 2025

Quick and efficient service

Tom was quick and efficient with his responses and all my questions were answered. Reviewed on: 11th November 2025

Reply from Bath Building Society Hi Tim, thanks for taking the time out and leaving some feedback. This is great to hear. I will pass this on to Tom. Ben Hutchings, National Account Manager Response date: 12th November 2025

Great BDM

I spoke to Kerrin White regarding a Holiday Let mortgage for my client and he has been nothing but helpful during the start of the process. Answered all of my emails and calls quickly and made sure i was fully aware of the process. Reviewed on: 11th November 2025

Reply from Bath Building Society Thank you for taking the time out and leaving some feedback. This is great to hear. I will pass on your kind comments to Kerrin. Ben Hutchings, National Account Manager Response date: 12th November 2025

The Best Banking Team Around!

The team at Bath Building Society are always so helpful. I love having an account with them because you always receive a very personalised service where you are speaking to a very helpful representative from their side, you aren't ever kept waiting long for an answer and it is so refreshing and appreciated these days to be speaking directly with a human not endlessly trying to communicate via a 'live chat' or AI bot which many other banks now use. Whenever I have had a query this is responded to usually on the same day, they also keep you informed on any pending decisions. I have to give a special mention to Nick and Natasha who I was working with recently in regards to one of my accounts with them. Reviewed on: 5th November 2025

Reply from Bath Building Society Hi Jack, thank you for taking the time out to leave us some feedback. This is great to hear and really appreciate your comments. I will pass this on to Nick and Natasha and I'm sure they will be pleased. We look forward to speaking to you again soon. Ben Hutchings, National Account Manager. Response date: 6th November 2025

Kerrin (BDM) was very helpful and Tom (on live chat)...

Kerrin (BDM) was very helpful and Tom (on live chat) answered my query really quickly. Thanks both. Reviewed on: 5th November 2025

Reply from Bath Building Society Hi Lorna, thank you for taking the time and leaving us some feedback. I'm glad we were able to assist. I will pass on your thanks accordingly. Ben Hutchings, National Account Manager Response date: 6th November 2025

Had a simple question, which was answered quickly an...

Had a simple question, which was answered quickly and clearly Reviewed on: 5th November 2025

Reply from Bath Building Society Hi Les, thank you for taking the time out out and leaving some feedback. This is great to hear. You know where we are in you need us again. Ben Hutchings, National Account Manager Response date: 6th November 2025

Applied for a mortgage with the Bath Building Societ...

Applied for a mortgage with the Bath Building Society and from initial enquiry to getting the offer the service has been excellent . My adviser Ian Birch has been amazing . He took time to explain everything in great detail and quickly responded to any questions I had regarding my application. I cannot recommend him highly enough. Process was easy to complete and all done in a very good timescale. Was kept informed at all times and made the whole process painless. I would have no hesitation in recommending Ian and the Bath Building society. Reviewed on: 3rd November 2025

Reply from Bath Building Society Thank you for taking the time out and leaving a review. This is great to hear and glad we could assist. I will pass on your kind comments to Ian. Ben Hutchings, National Account Manager Response date: 4th November 2025

Your organisation and team member Tim Randall

We deal with your team member Tim Randall, he was always clear with information and return any emails or telephone messages almost immediately. The communications between Tim Randall and ourselves was paramount to assist a constant flow of information needed in regarded to organising our mortgage. At all times we felt that the contact between Tim and ourselves was very personal which help us along the route. It was a pleasure to deal with such a organised team member and Tim is surely a great asset to your organisation. Reviewed on: 22nd October 2025

Reply from Bath Building Society Thank you David for your review. Its great to hear that Tim offered a fast and organised service. I will pass on your positive comments. Ian Birch Senior Mortgage Advisor Response date: 23rd October 2025

Bathvl is good

Bath were one of very few building society's prepared to offer a BTL mortgage at a reasonable rate. Good Communication with them over the personal issues Reviewed on: 19th October 2025

Reply from Bath Building Society Hi Graham, thanks for taking the time out and leaving some feedback. This is good to hear and I'm glad we could assist you. Ben Hutchings, National Account Manager Response date: 21st October 2025

Customer service exceptional

Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and friends. Reviewed on: 11th October 2025

Reply from Bath Building Society Thank you so much for your review Vivien, I'm pleased to hear that Ian and the team could help! I'll be sure to pass this along. Kyle Greck, Head of Mortgage Sales Response date: 13th October 2025

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