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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (414 reviews)

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4.88

Based on 414 reviews, last reviewed 30th Jul 2026

58% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Highly Recommended We cannot thank Tim Randall enough for his help. We had a very unique set of circumstances that required a specialised mortgage. Tim took the time to... Read more Reviewed on: 30th July 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (414)

Highly Recommended

We cannot thank Tim Randall enough for his help. We had a very unique set of circumstances that required a specialised mortgage. Tim took the time to truly listen and understand our situation from the start, unlike other lenders where you feel like just a number. Due to his professional knowledge he found the perfect solution for us where others might have struggled. His professional and caring approach made a stressful process so much easier. Reviewed on: 30th July 2026

Reply from Bath Building Society Hi Katherine, thanks for taking the time out and leaving us some feedback. This is great to hear. I will pass on your kind comments to Tim. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 31st July 2026

The mortgage adviser delivered an excellent service

The mortgage adviser delivered a friendly, engaging and very efficient service- very impressed with email communication, keeping us informed, being genuinely interested and managing expectations.. It is clear that BBS are a very professional firm, but the rating given reflects the excellent personal service that we received. All businesses promote client first propositions- this is evidenced by people and Tim excelled at this. Reviewed on: 30th July 2026

Reply from Bath Building Society Hi Mike, thanks for taking the time out and leaving us some feedback. This is great to hear and Tim will be pleased. Thanks again for your kind comments. Ben Hutchings, National Account Manager Response date: 31st July 2026

Professional, knowledgeable and Highly recommended

I had an excellent experience working with Nick Thornton at Bath Building Society on my buy-to-let mortgage application. From start to finish, Nick demonstrated exceptional expertise, professionalism, and attention to detail. Nick was always approachable, responsive, and proactive, keeping me informed every step of the way. I wouldn’t hesitate to recommend Nick to anyone looking for expert mortgage advice and outstanding customer service. Reviewed on: 30th July 2026

Reply from Bath Building Society Hi Tracy, thanks for taking the time out and leaving us some feedback. This is great to hear. Nick will be pleased. You know where we are is you need us again. Ben Hutchings, National Account Manager Response date: 31st July 2026

It was so refreshing to deal with an actual human be...

It was so refreshing to deal with an actual human being and one name that I could return to to ask questions as needed. It makes all the difference having one person and not just a general faceless mailbox where emails disappear, replied to days later. The process was straightforward, clear, and prompt. Even when I wanted to amend the mortgage amount, this was acted on within 2 days and resolved. Offer received quickly. Very impressed - an enjoyable experience even! Reviewed on: 28th July 2026

Reply from Bath Building Society Hi Catherine, thank you for taking the time out and leaving some feedback. This is great to hear and really appreciate your comments. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 28th July 2026

Extremely good service, no complaints at all!

Tim was extremely helpful every step of the way. We were regularly updated, with any questions answered swiftly and clearly. Very impressed with the service. Reviewed on: 27th July 2026

Reply from Bath Building Society Hi Alba, Thank you for taking the time out and leaving us some feedback. This is great to hear. Tim will be delighted with your kind comments. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 28th July 2026

Excellent service

The ONLY building society offering the package needed (rent a room), and we didn't want to go with a bank. Tim Randall made the whole application and approval process so easy with friendly, clear and prompt communications throughout- a real credit to your society. When an issue with the property lease was uncovered by our solicitor , Tim was instrumental in quickly agreeing an effective solution. That's what stood out- a willingness to find solutions based on sound experience and knowldge. Reviewed on: 27th July 2026

Reply from Bath Building Society Hi Paul, Thank you for taking the time out and leaving us some feedback. This is great to hear. Tim will be delighted with your kind comments. You know where he is if you need him again. Ben Hutchings, National Account Manager Response date: 28th July 2026

Successfully provided a mortgage

I have found the process very easy and everyone has been very informative, kind, efficient, professional and helpful. I would recommend this company to others. Bath Building Society successfully provided a mortgage. Reviewed on: 24th July 2026

Reply from Bath Building Society Good morning Vi, thank you for taking the the time out and leaving some feedback. This is great to hear and thank you for recommending us. I'm glad you have had a great experience. Ben Hutchings, National Account Manager Response date: 27th July 2026

The Bath BS said yes!

Mortgage case approved with Bath BS on a difficult property purchase for an affordable housing property which only had a PCC and not a full warranty. Clients had been turned down by several other lenders. Great support on the case from our BDM Kerrin White and the mortgage dept. Reviewed on: 20th July 2026

Reply from Bath Building Society Hi Tony, Thank you for taking the time out and leaving us some feedback. This is great to hear. We always try to find a way of assisting where we can and glad Kerrin provided you the necessary support. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 21st July 2026

Great friendly service.

Great friendly service. Our mortgage adviser Tim Randall always got back to us promptly and kept us informed along the way. Reviewed on: 26th June 2026

Reply from Bath Building Society Thank you Iain, for taking the time to leave a review. It's great to hear that Tim kept you well informed and I will pass on your kind comments, if there is anything else we can help you with, please let us know. Ian Birch Senior Mortgage Advisor Response date: 29th June 2026

A very smooth transaction, the process was well expl...

A very smooth transaction, the process was well explained and communications throughout were excellent. Reviewed on: 25th June 2026

Reply from Bath Building Society Thank you for taking the time out and leaving us some feedback. This is great to hear and glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 26th June 2026

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