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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (428 reviews)

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4.88

Based on 428 reviews, last reviewed 26th Sep 2026

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Existing Client Rate Switch - Sharon was fantastic! Sharon was very helpful and reached out to me to inform me that we can start the new mortgage rate for the client early as it was lower than their exi... Read more Reviewed on: 26th September 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (428)

Existing Client Rate Switch - Sharon was fantastic!

Sharon was very helpful and reached out to me to inform me that we can start the new mortgage rate for the client early as it was lower than their existing rate - very good service! Reviewed on: 26th September 2026

Exceptional service, thank you, particularly volunte...

Exceptional service, thank you, particularly volunteering the fact we can still amend to a new lower rate if one becomes available before the PT goes live Reviewed on: 25th September 2026

Very understanding of my circumstances and accommoda...

Very understanding of my circumstances and accommodated as much as they could. Leaving because I now have a buy to let contract. Reviewed on: 25th September 2026

Very pleased with my experience from start to finish.

Very pleased with my experience from start to finish. Tim was super helpful and always quick to respond to emails. Reviewed on: 21st September 2026

Reply from Bath Building Society Thank you for taking the time for leaving a review and your kind comments. I am so pleased that Tim offered a great service and will let him know your comments. Please let us know if we can be of any further help. Ian Birch Mortgage Advice Manager Response date: 22nd September 2026

Tim at Bath BS was just great, professional &friendly.

Tim at Bath Building Society was really helpful, friendly, professional and he took time to explain everything to us. Nothing was too much trouble or an issue if we asked for further information. We felt that Bath valued our business and treated us with respect and integrity. Reviewed on: 10th September 2026

Reply from Bath Building Society Thank you for taking the time to leave a review. It's fantastic to hear that you had a great service, I will pass on your kind comments to Tim. Your business is certainly valued and you know where we are if we can help further. Ian Birch Mortgage Advice Manager Response date: 14th September 2026

Later life lending application

Later life lending product, not a straightforward application but the guidance and support was first class Reviewed on: 8th September 2026

Reply from Bath Building Society Hi Geoff, thankyou for taking the time out and leaving some feedback. We will take this on board and glad the support was what was expected. Ben Hutchings, National Account Manager Response date: 10th September 2026

Always have best help from staff

Always have best help from staff Reviewed on: 28th August 2026

Reply from Bath Building Society Dear Ows, thank you for taking the time out and leaving us some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 1st September 2026

Proactive Advice in Offering Mortgage Options

We were coming to the end of a 2-year fixed deal in January 27. We expected to have to contact the Society some time before that date to consider options. We weren't looking forward to that: re-mortgaging is never simple or easy. So a couple of weeks ago we were really surprised and happy that the Society was proactive in coming forward, on its own initiative, offering us some alternative products in good time. We had already been anticipating the January 27 cliff edge with the usual degree of trepidation (expecting once again to have to engage some mortgage agent go through the market testing-down selection-nauseous application process,) so to be able to head all that off at the pass and lock into a 5 year product is really good for us Reviewed on: 19th August 2026

Reply from Bath Building Society Hi David, thanks for taking the time out and leaving us some feedback. This is great to hear and glad we are able to offer the service expected. Ben Hutchings, National Account Manager Response date: 20th August 2026

Tom Rafferty was very helpful with a product switch,...

Tom Rafferty was very helpful with a product switch, he was quick to respond, he started my clients rate early because it is better than her current rate. I found the process quick and easy. Reviewed on: 15th August 2026

Reply from Bath Building Society Hi Jessica, thanks for taking the time out and leaving some feedback. This is great to hear and glad Tom was able to assist you. Ben Hutchings, Bath Building Society Response date: 17th August 2026

I was dealing with Sharon in Mortgage sales support,...

I was dealing with Sharon in Mortgage sales support, Excellent help I have received. First I thought it will be very hard to do mortgage without advisor but she did go through with me each and every documents. Clear indication of every steps and keep me updated through out the process. Reviewed on: 11th August 2026

Reply from Bath Building Society Hi Chirag, thank you for taking the time out and leaving some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 12th August 2026

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