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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (406 reviews)

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4.86

Based on 406 reviews, last reviewed 26th Jun 2026

53% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Great friendly service. Great friendly service. Our mortgage adviser Tim Randall always got back to us promptly and kept us informed along the way. Reviewed on: 26th June 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (406)

Great friendly service.

Great friendly service. Our mortgage adviser Tim Randall always got back to us promptly and kept us informed along the way. Reviewed on: 26th June 2026

A very smooth transaction, the process was well expl...

A very smooth transaction, the process was well explained and communications throughout were excellent. Reviewed on: 25th June 2026

Reply from Bath Building Society Thank you for taking the time out and leaving us some feedback. This is great to hear and glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 26th June 2026

Extremely helpful, understanding staff.

Extremely helpful, understanding staff. Assisted every step of the way with such thought and care. Reviewed on: 18th June 2026

Reply from Bath Building Society Hi Kate, thank for taking the time out out leaving us some feedback. This is great to hear and glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 19th June 2026

Very friendly and responsive staff offering good pro...

Very friendly and responsive staff offering good products Reviewed on: 17th June 2026

Reply from Bath Building Society Hi James, thanks for taking the time out and leaving some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 18th June 2026

The staff were very helpful, knowledgeable, professi...

The staff were very helpful, knowledgeable, professional and efficient. I had assistance in successfully receiving a formal mortgage offer. Reviewed on: 6th June 2026

Reply from Bath Building Society Hi Vi, thank you for taking the time out and leaving us some feedback. I am glad we were able to assist you in obtaining a mortgage offer. I will pass on your comments on to the team that will be gratefully received. Ben Hutchings, National Account Manager Response date: 8th June 2026

The Personal Touch.

We have been a client of Bath BS for many years and have always been delighted with the service we receive. Having just completed a number of further advances as ever we are most grateful for the support and personal touch we received through this process. Would highly recommend. Reviewed on: 6th June 2026

Reply from Bath Building Society Hi Tim, thank you for taking the time out and leaving some feedback. This is great to hear and appreciate your comments. You know where we are if you need us again. Ben Hutchings, National Account Manager. Response date: 8th June 2026

Best rates from Bath Building Society

Bath gave me the best deal compared to other banks m, some who I have been with for years. Proves humans do better job in this case than computers Reviewed on: 23rd May 2026

Reply from Bath Building Society Thank you for your kind review, we pride ourselves in offering a human approach and I am pleased to hear that we were able to offer the best deal and its great to have you as a member of the society. Ian Birch Senior Mortgage Advisor Response date: 26th May 2026

Bath are supporting us for our house build project w...

Bath are supporting us for our house build project where other lenders have not. Great to see us getting a chance to build our dream home! Reviewed on: 22nd May 2026

Reply from Bath Building Society Thank you for your review, its great to hear that we have been able to help with achieving your dream and hope it all goes well. Ian Birch Senior Mortgage Advisor Response date: 26th May 2026

A highly responsive, efficient and personal service.

Tim Randall (Bath BS - Mortgage Advisor) was highly responsive, efficient and personal. Very impressed with the service provide. Not only during the initial processes - but Tim was quick to chase down questions and close any issues. Would I recommend Bath BS - absolutely! Reviewed on: 9th May 2026

Reply from Bath Building Society Hi Richard, many thanks for taking the time to leave a review. I will pass on your kind comments to Tim who will be very pleased that he was able to provide a great service, please let us know if we can help in the future. Ian Birch Senior Mortgage Advisor Response date: 11th May 2026

AIP for a recently widowed customer

I required an AIP from Bath following an unexpected change of decision from a separate lender. The reason for a 9 is because of the initial interaction with the live chat team, who I felt did not look to understand the nature of the scenario thoroughly before declining. However, upon speaking to the BDM Kerrin White my opinion has completely changed. Kerrin went above and beyond, making sure he understood the scenario fully, doing all of the behind the scenes groundwork to achieve the AIP required. Fantastic service from Kerrin, and a 10/10 for him specifically., Reviewed on: 8th May 2026

Reply from Bath Building Society Thank you for taking the time out and leaving some us some feedback. This is great to hear and will pass on your kind comments to Kerrin. This is usual Kerrin and will always find a way to assist where possible. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 11th May 2026

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