Write a review

Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (300 reviews)

View other Bath Building Society products

4.68

Based on 300 reviews, last reviewed 22nd May 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Very quick service, smooth and efficient service Very quick service. From application to mortgage offer just under 4 weeks, this at a time when all institutions were inundated with applications to be... Read more Reviewed on: 22nd May 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

Read all reviews Write a review

About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Review Bath Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Mortgages reviews (300)

Very quick service, smooth and efficient service

Very quick service. From application to mortgage offer just under 4 weeks, this at a time when all institutions were inundated with applications to beat the labour stamp duty increases. I had been advised that there would be a delay because of the SD increases so was pleasantly surprised to receive my offer in such a timely manner. Tim was especially helpful at the application stage. I have now had notice of completion. All in all a very smooth and pleasant experience Well done BIBS, impressed with you. Reviewed on: 22nd May 2025

A listening approach

My mortgage application could have been declined because the nature of the property doesn't fully fit with the Society's lending criteria. However, there are many positives about the property - and at every stage, Society colleagues were prepared to look at potential snags in the light of the bigger picture, to arrive at a balanced and considered view on whether a mortgage could be offered in my overall circumstances. Reviewed on: 16th May 2025

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. We pride ourselves at looking at individual circumstances and i'm glad we were able to assist you. Ben Hutchings, National Account Manager Response date: 19th May 2025

Brilliant to deal with, excellent mortgage product

One of the best experiences I have had, over 40+ years, of dealing with a financial institution. Excellent mortgage product available, very flexible, suits our needs exactly. Reviewed on: 10th May 2025

Reply from Bath Building Society Hi Paul, thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, National Account Manager Response date: 12th May 2025

Mortgage came up for review; process was very good a...

Mortgage came up for review; process was very good a customer services was excellent Reviewed on: 9th May 2025

Reply from Bath Building Society Hi Manish, thank you for taking the time out and leaving us some feedback. This is great to hear and glad we could help. Ben Hutchings, National Account Manager Response date: 9th May 2025

BBS were great for our guest house mortgage

Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.) were unable to help because we didn't fall into a standard tickbox category. The rate was always competitive, we had a series of discounted rate deals. Been with them for about 20 years. I highly recommend BBS. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Steven, Thank you for your review, I'm pleased to read that we've been able to support you as a longstanding customer! Kyle Greck, Head of Mortgage Sales Response date: 25th April 2025

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi George I'm sorry to read that your experience with us did not meet your expectations or our usual standards. If you could email me at [email protected] with your account number so I can identify you, I would be happy to raise this as a complaint and investigate as appropriate. Kyle Greck, Head of Mortgage Sales Response date: 25th April 2025

Very personal service.

Very personal service. Tim was extremely helpful and his emails always very quick to respond with questions we had. The process was quite slick from start to finish, and we were kept informed of progress along the way. Reviewed on: 15th April 2025

Reply from Bath Building Society Hi Morna, thank you for taking the time out and providing this feedback. This is great to hear and i will pass on your comments to Tim. Ben Hutchings, National Account Manager Response date: 16th April 2025

Very friendly helpful staff.

Very friendly helpful staff. Efficient service Reviewed on: 10th April 2025

Reply from Bath Building Society Hi David, thank you for taking the time out and providing this feedback. This is great to hear. We do try our best. Ben Hutchings, National Account Manager Response date: 11th April 2025

Brilliant mortgage provider

This mortgage was great for my first home purchase. They made the process simple and easy to understand. Whenever I was unsure of anything, I could call and speak to someone. The service feels personal and would highly recommend them. Reviewed on: 9th April 2025

Reply from Bath Building Society Thank you for your feedback Sophie and taking the time to leave a review. I am so pleased the team was able to help and provide a personal service and I will share the feedback with them. Response date: 10th April 2025

Excellent Service.

Tim Randall was very knowledgeable, clear and concise about Bath's products. When he said he would do something, he did it. We were kept informed throughout the process and he answered any questions and concerns. He was excellent. Reviewed on: 4th April 2025

Reply from Bath Building Society Thank you for your feedback! We're thrilled to hear that one of our team members provided you with clear and concise information about our products and followed through on his commitments. It's great to know that you were kept informed throughout the process! Chris Burns - Customer Service Officer Response date: 7th April 2025

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Marsden Building Society 4.70 from 114 reviews
Mortgage
from Precise Mortgages 1.51 from 30 reviews
Mortgage
from Equifinance 1.00 from 4 reviews

There's still more to see!

Bath Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub