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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (440 reviews)

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4.84

Based on 440 reviews, last reviewed 7th Nov 2026

5% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Ian Birch helped extend an end of term mortgage and... Ian Birch helped extend an end of term mortgage and secure a 2 year fixed rate, prior to the recent rate increases. Always helpful with a personal ser... Read more Reviewed on: 7th November 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Mortgages now

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Bath Building Society Mortgages reviews (440)

Ian Birch helped extend an end of term mortgage and...

Ian Birch helped extend an end of term mortgage and secure a 2 year fixed rate, prior to the recent rate increases. Always helpful with a personal service which is much appreciated, makes a massive difference from a customer perspective! Reviewed on: 7th November 2026

THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN.

THE MOST EMBARRASSING FINANCIAL INSTITUTION EVER KNOWN. THEIR COMPLAINT PROCEDURE IS COMPLETELY FAKE, THEY JUST MAKE UP REASONS WHICH ARE ABSOLUTELY FAKE. AFTER BEING FOR WEEKS COMPLETELY TRANSPARENT WITH THEM, YOU REALISE THAT THEY ARE JUST MISLEADING, NOT TRANSPARENT AND MISREPRESENTATIVE. THEIR HEAD OF UNDERWRITING NIKI SMITH IS THE MOST INCOMPETENT PERSON THAT YOU CAN EVER MEET. THEY HAVE HUGE LACKS OF INTERNAL COMMUNICATION. IT IS EMBARRASSING FOR THE WHOLE FINANCIAL SYSTEM AS PEOPLE LIKE THEM CAN OPERATE AND HAVE AN FCA LICENSE. I AM INVOLVING MY LAWYER BECAUSE THIS STORY IS NOT GOING TO END HERE. AFTEE YEARS OF SACRIFICES AND HARD WORK, THESE BUNCH OF LOW LIVES PROFESSIONALS CANNOT RUIN EVERYTHING. JUSTICE WILL COME Reviewed on: 6th November 2026

Tim Randall is a credit to BBS.

Tim Randall is a credit to BBS. He steered me through the whole process with professionalism, excellent product knowledge, a brillant sense of humour and patience ( which he needed to deal with me and my questions & attention to detail). As a new customer, I felt valued and safe in my chosen product. He answered my questions honestly and on the very odd occassion that he wasn't able to answer my question immediately, made a point of finding the answer and getting back to me with a full explanation. Reviewed on: 6th November 2026

Reply from Bath Building Society Hi Linda, Many thanks for leaving such a lovely review. I am sure Tim will be very pleased with your kind comments. If there is anything else we can help with please let us know. Ian Birch Mortgage advice manager. Response date: 6th November 2026

Everyone I spoke to along the journey of getting the...

Everyone I spoke to along the journey of getting the mortgage was very helpful and informative, I felt supported the whole way Reviewed on: 4th November 2026

Reply from Bath Building Society Hi Lucy, thank you for taking the time out and leaving us some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 4th November 2026

I have been a Mortgage customer with the Bath Buildi...

I have been a Mortgage customer with the Bath Building Society for several years. Following the sale of my property I sm leaving this review to say how delighted I have been with the customer service. I highly recommend Bath Building Society. Reviewed on: 30th October 2026

Reply from Bath Building Society Hi Keith, thanks for taking the time out and leaving some feedback. This is great to hear. Thank you for your custom over the years. Ben Hutchings, National Account Manager Response date: 2nd November 2026

Competitively priced retention products with a smoot...

Competitively priced retention products with a smooth application process. Reviewed on: 27th October 2026

Reply from Bath Building Society Hi, thank you for taking the time out and leaving some feedback. This is great to hear. Thanks again. Ben Hutchings, National Account Manager Response date: 28th October 2026

A difficult sale & purchase made easier by BBS

A title issue on our house sale led to needing specific products from Bath Building Society to allow our related purchase to go ahead. They were very flexible and responsive and a pleasure to deal with. Reviewed on: 23rd October 2026

Reply from Bath Building Society Hi Oliver, thanks for taking the time out and leaving us some feedback. This is great to hear and hope all went well with your purchase. Ben Hutchings, National Account Manager Response date: 26th October 2026

really helpful and good service quick & easy to deal...

really helpful and good service quick & easy to deal with Reviewed on: 20th October 2026

Reply from Bath Building Society Hi Daniella, thanks for taking the time out and leaving some feedback. This is great to hear thank you. Ben Hutchings, National Account Manager Response date: 21st October 2026

We have received an excellent service from Bath Buil...

We have received an excellent service from Bath Building Society, in particular Sharon and Tom. Reviewed on: 16th October 2026

Reply from Bath Building Society Thank you so much for taking the time to leave a review. I am so pleased you received an excellent service and will pass your lovely comments to Sharon and Tom. If there is anything else we can help with please let us know. Ian Birch Mortgage Advice Manager Response date: 19th October 2026

Helpful and timely

Tim was very helpful throughout the mortgage application process which was completed in a timely fashion. Reviewed on: 9th October 2026

Reply from Bath Building Society Hi Michael, many thanks for taking the time to leave a review. It's great to hear that Tim was helpful throughout the process and I will pass your kind comments over to him. Please let us know if we can be of any further assistance. Ian Birch Mortgage Advice Manager Response date: 12th October 2026

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