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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (386 reviews)

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4.80

Based on 386 reviews, last reviewed 16th Mar 2026

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Great service Tom was fast, knowledgeable and very nice to talk to. Reviewed on: 16th March 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (386)

Great service

Tom was fast, knowledgeable and very nice to talk to. Reviewed on: 16th March 2026

Reply from Bath Building Society Thank you for taking the time out and leaving us some feedback. This is great to hear and will pass on your comments to Tom. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 17th March 2026

Mortgage for mature borrowers

Bath Building Society was able to consider a mortgage for mature borrowers and at a reasonable rate , and flexible conditions. Telephone responses to queries were dealt with efficiently and in a friendly manner . Reviewed on: 12th March 2026

Reply from Bath Building Society Many thanks for taking the time out and leaving some feedback. This is great to hear and glad we were able to assist. Ben Hutchings, National Account Manager Response date: 13th March 2026

I searched online using AI for the mortgage product...

I searched online using AI for the mortgage product that suited us best and was directed to 2 building societies. The Bath terms was the best by some distance. I emailed and got a very prompt response and then was guided through the process by an excellent Representative- Tim Randall. From beginning to offer in principle to full offer in Reviewed on: 11th March 2026

Reply from Bath Building Society Thank you for taking the time to leave a review. I am so pleased that you received a great service and I will pass on your kind comments to Tim. Ian Birch Senior mortgage advisor Response date: 13th March 2026

Fantastic support from business manager Kerrin White.

Fantastic support from business manager Kerrin White. He has always on hand to help guide me through the initial process, criteria to ensure the case fits and he has made whole initial experience great. Application is now in underwriting pending review Reviewed on: 10th March 2026

Reply from Bath Building Society To Everyone at Finance Advice Centre, thank you for taking the time out to leave some feedback. This is great to hear and will pass on your comments to him. You know where he is when you need him again for your next case. Ben Hutchings, National Account Manager Response date: 11th March 2026

I was extremely pleased with the service offered.

I was extremely pleased with the service offered. They took time to understand our position and walk us through the options available to us. They were very quick to respond and help with any questions we had. Would thoroughly recommend. Reviewed on: 10th March 2026

Reply from Bath Building Society Thank you for taking the time to send us a review Paul and that you were pleased with the service we offered. I will feedback your kind comments to the team. Ian Birch Senior Mortgage Advisor Response date: 10th March 2026

Very good communication and prompt service.

Very good communication and prompt service. Would recommend without hesitation. Reviewed on: 4th March 2026

Reply from Bath Building Society Hi Glenn, thank you for taking the time out and leaving us some feedback. This is great to hear. Look forward to catching up with you again. Ben Hutchings, National Account Manager Response date: 6th March 2026

I've held at mortgage with Bath BS for some years.

I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers, one of which I accepted. This was all very quick and efficient. Thank you to Lauren Reviewed on: 3rd March 2026

Reply from Bath Building Society Hi Dean, thank you for taking the time out and leaving us some feedback. This is great to hear and will pass on your kind comments to Lauren. Ben Hutchings, National Account Manager Response date: 4th March 2026

Great live chat service from Tom at Bath BS

Great live chat service and Tom was quick to answer and knowledgably Reviewed on: 26th February 2026

Reply from Bath Building Society Hi Craig, thank you for taking the time out and leaving some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 2nd March 2026

Great service and friendly to intermediaries too

As an intermediary, I deal with a wide range of mortgage providers. In this case, I needed to place a mortgage for customers looking to buy a large rural property. There were some added complexity to the Case as well but from start to finish both building Society were great. Even their national account manager got involved due to the amount of business they had inat one point and they really are an all hands to the pump organisation. Reviewed on: 24th February 2026

Reply from Bath Building Society Hi Edward, thank for your feedback. I'm pleased to read that our approach to complex cases and teamwork made a difference for you and your customer. I'll pass your kind comments onto our National Account Manager, Ben. We look forward to working with you again soon! Kyle Greck, Head of Mortgage Sales. Response date: 25th February 2026

Kerrin has been fantastic to work with on a recent m...

Kerrin has been fantastic to work with on a recent mortgage placement. His support throughout the case made a genuine difference, and it was refreshing to deal with someone so approachable, knowledgeable, and solution‑focused. What really stood out was how much his regular visits to our network meetings helped. Hearing him talk through Bath Building Society’s criteria in person meant that when this particular case came across my desk, I knew straight away that they were a lender worth considering. That clarity saved time and gave me confidence in the direction of the application. Overall, it’s been a really positive experience, and Kerrin’s involvement has played a big part in that. A great example of how valuable a proactive and engaged BDM can be. Reviewed on: 23rd February 2026

Reply from Bath Building Society Hi Steve, thanks for taking the time out and leaving some feedback. This is great to hear and glad we were able to assist. I will pass on your kind comments to Kerrin and if you have any further cases you know where we are. Ben Hutchings, National Account Manager Response date: 25th February 2026

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