Mislead during Mortgage process

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 ... Read more

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 I
In costs that we have wasted- we are so frustrated at the society...

Reviewed on 7th September 2020

1

thank you

I used BBS to buy my first home - and I can't thank them enough for the help support and guidance through the process.

Reviewed on 17th August 2020

BBS Member Feedback

Super duper easy

Everything went smoothly, had a little hiccup with the direct debit of the mortgage but we rang up and they sorted it straight away and were super helpful

Reviewed on 13th June 2020

Natalie

Friedly accessible and a good deal!

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We... Read more

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We have savings still with BBS and now live far away but the folk on the phone are so helpful and real. The only thing we'd like to change is having a branch in Cornwall!

Reviewed on 6th June 2020

BBS Member

Mortgage renewal

Great telephone and email service from BBS, all questions answered and helpful staff. Thanks

Reviewed on 5th June 2020

BBS Member

Shocking Support to the Armed Forces

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be... Read more

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be considered at all. I didn't even have the chance to submit any paperwork - it was an absolute NO from the outset. Shame on you! I would expect far better from a trusted local Building Society. I now have an excellent mortgage with the Coventry Building Society - who we have not banked with before. That must be wrong. Your staff in the Bath branch are superb - but your mortgage policy is outrageous and deeply unpatriotic. We were, and remain, deeply disappointed with the BBS.

Reviewed on 4th June 2020

1

Understanding, empathetic, subtle, clear and professional

over the years all of the team have been swift, sufficient, personable and professional. Always very quick to respond and genuinely listen and resolve issues quickly. wouldn't change anything from my experience, special thanks to Fran.

Reviewed on 4th June 2020

BBS Member