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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (420 reviews)

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4.87

Based on 420 reviews, last reviewed 15th Aug 2026

4% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Tom Rafferty was very helpful with a product switch,... Tom Rafferty was very helpful with a product switch, he was quick to respond, he started my clients rate early because it is better than her current r... Read more Reviewed on: 15th August 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (420)

Tom Rafferty was very helpful with a product switch,...

Tom Rafferty was very helpful with a product switch, he was quick to respond, he started my clients rate early because it is better than her current rate. I found the process quick and easy. Reviewed on: 15th August 2026

I was dealing with Sharon in Mortgage sales support,...

I was dealing with Sharon in Mortgage sales support, Excellent help I have received. First I thought it will be very hard to do mortgage without advisor but she did go through with me each and every documents. Clear indication of every steps and keep me updated through out the process. Reviewed on: 11th August 2026

Reply from Bath Building Society Hi Chirag, thank you for taking the time out and leaving some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 12th August 2026

Excellent service for a specialist mortgage.

Excellent service for a specialist mortgage. From the very first outreach about a 'Buy for Uni' mortgage, we were supported through the process. The information provided was comprehensive and Tim was quick with his responses to any questions. The meeting we had were detailed, and we had plenty of chance to ask questions. There was also excellent support in making the full application. Reviewed on: 4th August 2026

Reply from Bath Building Society Hi Ros, thank you for taking the time out and leaving us some feedback. This is great to hear. We wish you well to a speedy completion. Ben Hutchings, National Account Manager Response date: 5th August 2026

Never used Bath BS before, got recommended by a coll...

Never used Bath BS before, got recommended by a colleague. I spoke to Kerrin White who was very helpful & he confirmed that the application was something they could look at. He talked me through the DIP & fall mortgage application form. He made the whole process easy Reviewed on: 4th August 2026

Reply from Bath Building Society Hi Robert, thanks for taking the time out and leaving us some feedback. This is great to hear. You know where we are when you get the next case for us. Ben Hutchings, National Account Manager Response date: 5th August 2026

Exceptional Support

I honestly can’t recommend Tim highly enough. From the very beginning, he took the time to understand my circumstances, patiently explained my options, and guided me through choosing the right mortgage. Nothing ever felt rushed, and he was always kind, approachable, and happy to answer my questions. Unfortunately, my flat sale fell through, meaning we had to start the whole process again. Just when everything was finally back on track, my mortgage offer expired, and I thought I was back to square one. Once again, Tim came to the rescue. He kept me calm, clearly explained what information was needed from me and the underwriters, liaised with everyone on my behalf, and worked incredibly hard to get everything back in place. What stood out most was how person-centred his approach was. He understood how stressful and emotional the whole process can be, especially when you’re trying to juggle work and everyday life at the same time. I always felt supported, informed, and reassured. Thanks to Tim’s dedication and persistence, we not only secured a new mortgage offer, but he also managed to keep the original interest rate, which was an amazing outcome and a huge relief. Thank you, Tim, for your professionalism, patience, kindness, and determination. Your support has meant far more than you probably realise. Reviewed on: 3rd August 2026

Reply from Bath Building Society Hi Tania, thank you for taking the time out and leaving us some feedback. This is great to hear. I will pass on your kind comments to Tim and I'm sure he will be pleased. You know where he is if you need him again or any of us here at the Society. Ben Hutchings, National Account Manager Response date: 4th August 2026

We are first time buyers and they put us at ease and...

We are first time buyers and they put us at ease and made the process stress-free. Reviewed on: 3rd August 2026

Reply from Bath Building Society Hi Francesca, thank you for taking the time out out leaving some feedback. This is great to hear. We wish you well with your first house purchase. Ben Hutchings, National Account Manager Response date: 3rd August 2026

Highly Recommended

We cannot thank Tim Randall enough for his help. We had a very unique set of circumstances that required a specialised mortgage. Tim took the time to truly listen and understand our situation from the start, unlike other lenders where you feel like just a number. Due to his professional knowledge he found the perfect solution for us where others might have struggled. His professional and caring approach made a stressful process so much easier. Reviewed on: 30th July 2026

Reply from Bath Building Society Hi Katherine, thanks for taking the time out and leaving us some feedback. This is great to hear. I will pass on your kind comments to Tim. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 31st July 2026

The mortgage adviser delivered an excellent service

The mortgage adviser delivered a friendly, engaging and very efficient service- very impressed with email communication, keeping us informed, being genuinely interested and managing expectations.. It is clear that BBS are a very professional firm, but the rating given reflects the excellent personal service that we received. All businesses promote client first propositions- this is evidenced by people and Tim excelled at this. Reviewed on: 30th July 2026

Reply from Bath Building Society Hi Mike, thanks for taking the time out and leaving us some feedback. This is great to hear and Tim will be pleased. Thanks again for your kind comments. Ben Hutchings, National Account Manager Response date: 31st July 2026

Professional, knowledgeable and Highly recommended

I had an excellent experience working with Nick Thornton at Bath Building Society on my buy-to-let mortgage application. From start to finish, Nick demonstrated exceptional expertise, professionalism, and attention to detail. Nick was always approachable, responsive, and proactive, keeping me informed every step of the way. I wouldn’t hesitate to recommend Nick to anyone looking for expert mortgage advice and outstanding customer service. Reviewed on: 30th July 2026

Reply from Bath Building Society Hi Tracy, thanks for taking the time out and leaving us some feedback. This is great to hear. Nick will be pleased. You know where we are is you need us again. Ben Hutchings, National Account Manager Response date: 31st July 2026

It was so refreshing to deal with an actual human be...

It was so refreshing to deal with an actual human being and one name that I could return to to ask questions as needed. It makes all the difference having one person and not just a general faceless mailbox where emails disappear, replied to days later. The process was straightforward, clear, and prompt. Even when I wanted to amend the mortgage amount, this was acted on within 2 days and resolved. Offer received quickly. Very impressed - an enjoyable experience even! Reviewed on: 28th July 2026

Reply from Bath Building Society Hi Catherine, thank you for taking the time out and leaving some feedback. This is great to hear and really appreciate your comments. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 28th July 2026

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