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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (343 reviews)

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4.75

Based on 343 reviews, last reviewed 25th Nov 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Excellent service Ian Burch and the team were outstanding with their advice, help and assistance. They were always on hand for any queries or concerns we had and made t... Read more Reviewed on: 25th November 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (343)

Excellent service

Ian Burch and the team were outstanding with their advice, help and assistance. They were always on hand for any queries or concerns we had and made the whole progress stress free Reviewed on: 25th November 2025

Reply from Bath Building Society Hi Debra, thank you for taking the time out and leaving some feedback. This is great to hear and will pass on your kind comments to Ian. I'm glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 25th November 2025

Arranging our remortgage with Bath Building Society...

Arranging our remortgage with Bath Building Society was an overall very positive experience. In particular the support offered by Tim Randall was excellent. From the initial contact through the application process and beyond Tim guided us, offering appropriate advice and information and we are very grateful for his sage counsel. The underwriting process felt somewhat protracted at times, however, we do appreciate that this may be due to the individuality applied to each individual application. Reviewed on: 21st November 2025

Reply from Bath Building Society Thank you for your review and kind words, I'm so pleased Tim was able to offer a great service and advice. I will pass the comments on. Ian Birch Senior mortgage advisor. Response date: 24th November 2025

5-Star Review for Tim Randall

I had an excellent experience working with Tim as my Mortgage Advisor. As a first-time buyer, the whole process felt overwhelming at first, but Tim made everything clear, manageable, and stress-free. He was incredibly patient, explained every step in simple terms, and always responded quickly whenever I had questions. Reviewed on: 18th November 2025

Reply from Bath Building Society Thank you Heshma for the fantastic feedback, its always great to hear when we can help a first time buyer with their mortgage and I will let Tim know how he helped the process be stress-free. Ian Birch Senior Mortgage Advisor Response date: 19th November 2025

The chat service on the intermediaries website is ex...

The chat service on the intermediaries website is excellent Reviewed on: 12th November 2025

Reply from Bath Building Society Hi Chris, thank you for taking the time out and leaving some feedback. This is good to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 13th November 2025

Quick and efficient service

Tom was quick and efficient with his responses and all my questions were answered. Reviewed on: 11th November 2025

Reply from Bath Building Society Hi Tim, thanks for taking the time out and leaving some feedback. This is great to hear. I will pass this on to Tom. Ben Hutchings, National Account Manager Response date: 12th November 2025

Great BDM

I spoke to Kerrin White regarding a Holiday Let mortgage for my client and he has been nothing but helpful during the start of the process. Answered all of my emails and calls quickly and made sure i was fully aware of the process. Reviewed on: 11th November 2025

Reply from Bath Building Society Thank you for taking the time out and leaving some feedback. This is great to hear. I will pass on your kind comments to Kerrin. Ben Hutchings, National Account Manager Response date: 12th November 2025

The Best Banking Team Around!

The team at Bath Building Society are always so helpful. I love having an account with them because you always receive a very personalised service where you are speaking to a very helpful representative from their side, you aren't ever kept waiting long for an answer and it is so refreshing and appreciated these days to be speaking directly with a human not endlessly trying to communicate via a 'live chat' or AI bot which many other banks now use. Whenever I have had a query this is responded to usually on the same day, they also keep you informed on any pending decisions. I have to give a special mention to Nick and Natasha who I was working with recently in regards to one of my accounts with them. Reviewed on: 5th November 2025

Reply from Bath Building Society Hi Jack, thank you for taking the time out to leave us some feedback. This is great to hear and really appreciate your comments. I will pass this on to Nick and Natasha and I'm sure they will be pleased. We look forward to speaking to you again soon. Ben Hutchings, National Account Manager. Response date: 6th November 2025

Kerrin (BDM) was very helpful and Tom (on live chat)...

Kerrin (BDM) was very helpful and Tom (on live chat) answered my query really quickly. Thanks both. Reviewed on: 5th November 2025

Reply from Bath Building Society Hi Lorna, thank you for taking the time and leaving us some feedback. I'm glad we were able to assist. I will pass on your thanks accordingly. Ben Hutchings, National Account Manager Response date: 6th November 2025

Had a simple question, which was answered quickly an...

Had a simple question, which was answered quickly and clearly Reviewed on: 5th November 2025

Reply from Bath Building Society Hi Les, thank you for taking the time out out and leaving some feedback. This is great to hear. You know where we are in you need us again. Ben Hutchings, National Account Manager Response date: 6th November 2025

Applied for a mortgage with the Bath Building Societ...

Applied for a mortgage with the Bath Building Society and from initial enquiry to getting the offer the service has been excellent . My adviser Ian Birch has been amazing . He took time to explain everything in great detail and quickly responded to any questions I had regarding my application. I cannot recommend him highly enough. Process was easy to complete and all done in a very good timescale. Was kept informed at all times and made the whole process painless. I would have no hesitation in recommending Ian and the Bath Building society. Reviewed on: 3rd November 2025

Reply from Bath Building Society Thank you for taking the time out and leaving a review. This is great to hear and glad we could assist. I will pass on your kind comments to Ian. Ben Hutchings, National Account Manager Response date: 4th November 2025

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