Bath Building Society Mortgages Reviews

  Ratings based on 7 reviews       Last review 4 months ago    
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Bath Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...

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Bath Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Bath Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Mortgages Reviews

7 reviews

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Mislead during Mortgage process

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 ... Read more

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 I
In costs that we have wasted- we are so frustrated at the society...

Reviewed on 7th September 2020
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Reply from Bath Building Society

Thank you for taking the time to post this review. We’re committed to providing the highest level of service and please be assured we take all feedback seriously. We understand you are in communication with our Mortgage team about your experience.

thank you

I used BBS to buy my first home - and I can't thank them enough for the help support and guidance through the process.

Reviewed on 17th August 2020
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Reply from Bath Building Society

Good Morning, Thank you for taking the time to respond, so pleased that we were able to help you buy your first home and get on the property ladder, Caroline, Customer support Department.

Super duper easy

Everything went smoothly, had a little hiccup with the direct debit of the mortgage but we rang up and they sorted it straight away and were super helpful

Reviewed on 13th June 2020
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Reply from Bath Building Society

Glad everything went smoothly for you. Holly, Customer Support Team

Friedly accessible and a good deal!

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We... Read more

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We have savings still with BBS and now live far away but the folk on the phone are so helpful and real. The only thing we'd like to change is having a branch in Cornwall!

Reviewed on 6th June 2020
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Reply from Bath Building Society

Many thanks for your kind feedback. I would love to work at a branch in Cornwall, my favourite place! Holly, Customer Support Team

Mortgage renewal

Great telephone and email service from BBS, all questions answered and helpful staff. Thanks

Reviewed on 5th June 2020
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Shocking Support to the Armed Forces

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be... Read more

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be considered at all. I didn't even have the chance to submit any paperwork - it was an absolute NO from the outset. Shame on you! I would expect far better from a trusted local Building Society. I now have an excellent mortgage with the Coventry Building Society - who we have not banked with before. That must be wrong. Your staff in the Bath branch are superb - but your mortgage policy is outrageous and deeply unpatriotic. We were, and remain, deeply disappointed with the BBS.

Reviewed on 4th June 2020
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Reply from Bath Building Society

Thank you for your feedback and loyalty to the Society over 20 years. I am sorry that we were unable to help you on this occasion. We regularly review our lending policy as well as our agreement with our credit reference agency, and whilst we don’t currently have the capability to check BFPO addresses to obtain the three year credit history which is part of our lending criteria, it is something that is under consideration. But this in isolation should not get in the way of us providing a personalised service, looking at and fully considering individual circumstances. We will also undertake some additional training with our sales teams, using your case as an example, and I will be stressing the importance of identifying exceptional circumstances when reviewing all applications. Steve Matthews, Head of Mortgages

Understanding, empathetic, subtle, clear and professional

over the years all of the team have been swift, sufficient, personable and professional. Always very quick to respond and genuinely listen and resolve issues quickly. wouldn't change anything from my experience, special thanks to Fran.

Reviewed on 4th June 2020
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