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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (331 reviews)

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4.74

Based on 331 reviews, last reviewed 11th Oct 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (331)

8/10 would recommend

Great entry intot he bank with a "mortgage welcome care package" sent to our home. Where we would have loved to have seen some more proactiveness was at the end of our initial term. People are busy and we just go into the remortgage process, and we ended up leaving for a gbp 100 saving per month.... which is grea,t but if BBS were to have gotten in touch plenty in advance with a price match or competitive quote, we may have stayed as we enjoyed our experience with BBS. Reviewed on: 30th June 2025

Reply from Bath Building Society Hi Gabriele, thank you for taking the time out and leaving this feedback. I have noted your comments and we are sorry you have left us. We do hope in the future you will come back to us once your new mortgage comes to an end. Ben Hutchings, National Account Manager Response date: 9th July 2025

All in all a positive experience with bath building...

All in all a positive experience with bath building society if I have had an issue it has been resolved quickly and efficiently.if I was in the market for another mortgage I would they would be top of my list Reviewed on: 26th June 2025

Reply from Bath Building Society Thank you for taking the time to leave us a review, it's great to hear that we were able to help and resolve issues quickly. Ian Birch Senior Mortgage Advisor Response date: 27th June 2025

Thank you Tim and the team!

From the very first phone call Tim has been absolutely exceptional. He went out of his way to help me in my niche circumstances and ensured I was updated every step of the way. The service from the entire team has been speedy and professional but my experience with Tim has been outstanding. Not only did he support me in securing a better fit for my circumstances but above all he was patient and kind and is a real credit to your Company. Thank you Reviewed on: 25th June 2025

Reply from Bath Building Society Thank you so much for taking the time to leave a review. I am so pleased that Tim and the team were able to help with your niche circumstances. I will pass on your kind words. Ian Birch Senior Mortgage Advisor. Response date: 26th June 2025

New Mortgage rate swap!

My Buy to let mortgage was coming to the end of its fixed period and Bath were very quick in contacting me, helping me select a new product and implemented this very quickly so that I could benefit from the better rate as soon as possible! Great service. Reviewed on: 25th June 2025

Reply from Bath Building Society Thank you for leaving a review and I am so pleased that we offered a great service. Thank you also for your continued custom. Ian Birch Senior Mortgage Advisor Response date: 25th June 2025

Quick fast response found out what i needed to in se...

Quick fast response found out what i needed to in seconds Reviewed on: 19th June 2025

Reply from Bath Building Society Hi Darren, thank you for taking the time out and leaving some feedback. This is great to hear you had such a quick response. Ben Hutchings, National Account Manager Response date: 20th June 2025

complicated case - web chat offered telephone call w...

complicated case - web chat offered telephone call which was v helpful Reviewed on: 19th June 2025

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, National Account Manager Response date: 20th June 2025

Really friendly bank with very friendly genuine staf...

Really friendly bank with very friendly genuine staff who care. Reviewed on: 16th June 2025

Reply from Bath Building Society Hi John, thank you for taking the time out and leaving us some feedback. This is great to hear. Thanks again. Ben Hutchings, National Account Manager Response date: 16th June 2025

The process was very smooth, the staff are efficient...

The process was very smooth, the staff are efficient and the rates are best in the market! Reviewed on: 13th June 2025

Reply from Bath Building Society Thank you so much for taking the time to leave a review and your kind words. I am so pleased that we were able to offer a great service. Ian Birch Senior Mortgage Advisor Response date: 16th June 2025

Thank you to Tim and the team

Tim and the team were fantastic, as well as being incredibly responsive and making the process incredibly clear along the way, they went to extra efforts to make this mortgage happen. I'm incredibly grateful. Reviewed on: 5th June 2025

Reply from Bath Building Society Thank you for taking the time to leave a review, I am so pleased that Tim and the team offered a great service and I will pass on the comments to everyone involved. Ian Birch Senior Mortgage Advisor Response date: 5th June 2025

Nick is very experienced and he is so kind and capab...

Nick is very experienced and he is so kind and capable to hold our hands through the whole application process. Reviewed on: 4th June 2025

Reply from Bath Building Society Thank you for your kind review, I will pass on your words to Nick who I am sure will be very pleased that he was able to offer a great service. Ian Birch Senior Mortgage Advisor Response date: 5th June 2025

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