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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (331 reviews)

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4.74

Based on 331 reviews, last reviewed 11th Oct 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (331)

Customer service exceptional

Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and friends. Reviewed on: 11th October 2025

Reply from Bath Building Society Thank you so much for your review Vivien, I'm pleased to hear that Ian and the team could help! I'll be sure to pass this along. Kyle Greck, Head of Mortgage Sales Response date: 13th October 2025

Excellent service.

Excellent service. Great communication. Tim Randall was excellent. Reviewed on: 2nd October 2025

Reply from Bath Building Society Thank you Angus for your 5 star review and I am so pleased that Tim provided excellent customer service. I will pass on your kind comments to him. Ian Birch Senior Mortgage Advisor Response date: 3rd October 2025

My mortgage advisor was fantastic.

My mortgage advisor was fantastic. He explained all the factors relating to the type of mortgage we were entering into and was very quick in responding to queries we had both written and verbally. Reviewed on: 30th September 2025

Reply from Bath Building Society Thank you very much for your kind words. I am so pleased that you received great customer service and I will pass on your comments to the advisor. Ian Birch Senior Mortgage Advisor Response date: 1st October 2025

Nick Thornton - a pleasure to deal with

Nick Thornton is a pure pleasure to deal with. He offers a very personal service and nothing is too much trouble. He is efficient, thorough and responds quickly. I would have no hesitation whatsoever in recommending him. He's a breath of fresh air in this world of call centres, and a credit to the Bath Building Society. Thank you for all of your help Nick Reviewed on: 29th August 2025

Reply from Bath Building Society Hi Jackie, thank you for taking the time out and leaving us some feedback. This is great to hear and will pass on your kind comments to Nick. Thanks again for recommending us and hope to speak with you again in the near future. Ben Hutchings, National Account Manager Response date: 29th August 2025

Nick Thornton is my mortgage manager.

Nick Thornton is my mortgage manager. He has been brilliant in keeping myself informed on all changes to rates etc. He has been proactive in informing myself on any new products and changes. I have full confidence with himself and Bath Building Society Reviewed on: 27th August 2025

Reply from Bath Building Society Hi Adrian, thank you for taking the time out and leaving some feedback. This is great to hear and will pass on your kind comments to Nick. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 28th August 2025

questions quickly answered.

questions quickly answered friendly service Reviewed on: 22nd August 2025

Reply from Bath Building Society Hi Leanne, thank you for taking the time out and leaving some feedback. I'm glad we were able to provide a quick and friendly service for you. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 22nd August 2025

5 star remortgage experience, fast, good value, frie...

5 star remortgage experience, fast, good value, friendly Nick Reviewed on: 21st August 2025

Reply from Bath Building Society Hi Martin, Thank you for taking the time out and leaving some feedback. I'm glad we were able to assist and provide a 5 star experience for you. Ben Hutchings, National Account Manager Response date: 22nd August 2025

Very helpful

Very helpful, easy to access a real person who was helpful and did what they said they would without delay Reviewed on: 21st August 2025

Reply from Bath Building Society Hi Rosalind, thank you for taking the time out and leaving some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 22nd August 2025

Very helpful staff, answered my query straight away

Very helpful staff, answered my query straight away Reviewed on: 14th August 2025

Reply from Bath Building Society Hi Shirish, thank you for taking the time out and leaving some feedback. This is great to hear and glad we were able to assist you. Ben Hutchings, National Account Manager Response date: 15th August 2025

Good friendly chatbox for brokers

Good friendly chatbox for brokers Reviewed on: 8th August 2025

Reply from Bath Building Society Hi Maca, thanks for taking the time out and leaving some feedback. If you need us again you know where we are. Ben Hutchings, National Account Manager Response date: 11th August 2025

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