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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (300 reviews)

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4.68

Based on 300 reviews, last reviewed 22nd May 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Very quick service, smooth and efficient service Very quick service. From application to mortgage offer just under 4 weeks, this at a time when all institutions were inundated with applications to be... Read more Reviewed on: 22nd May 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Bath Building Society Mortgages reviews (300)

Application processing unacceptably slow

We made an application for a mortgage on a new purchase in early June 2024. After many delays and several long turnarounds for information provided, we finally received a mortgage offer on 6th September 2024. Unfortunately, we have not bee able to proceed wit the purchase because the vendor died just the week befire the offer was received. It is unusual that delays have such an impact but it is always a risk when every piece of information takes so long to review. In this case, the delay has destroyed the sale and cost all of us considerable time and money. Reviewed on: 30th September 2024

Reply from Bath Building Society Good morning Julian. I'm sorry to hear that you felt our application process was unacceptably slow. If you would like to provide me with further information so I can investigate your feedback please contact me at [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 1st October 2024

Quick and Rebekkah was able to answer my query super...

Quick and Rebekkah was able to answer my query super fast Reviewed on: 27th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad you received great service from Rebekka and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

Natasha was great.

Natasha was great. Actioned everything I asked there and then via live chat Reviewed on: 26th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad Natasha was able to help you and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

I asked to change my bank details.

I asked to change my bank details. Email sent with direct debit form. Very quick but the chat box layout on an iPhone is terrible. But other than that helpful chat Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding the change of bank details. We are still updating our mobile app, so hopefully the layout improves. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

Everything was smooth albeit super slow!

Everything was smooth albeit super slow!!! It seems everything is manual which can be a good thing if you have special circumstances. All good in the end! Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your review, Marios. We are aware that some of our manual processes are a little slow, and will be working hard over the next 18 months to make changes and improvements. I'm glad it all went well in the end. If you'd like to provide any more specific feedback I can be contacted at [email protected] Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

FirstReview

I was impressed about the money I could potentially borrow for a mortgage. Reviewed on: 16th September 2024

Reply from Bath Building Society Hi Ashleigh, thank you for your feedback, I'm pleased to see that we have been able to assist you so far. Kyle Greck, Head of Mortgage Sales. Response date: 17th September 2024

Excellent service from Bath Building Society

Excellent service from Bath Building Society - intelligent pro-active staff who understood their products and processes and were oriented to assisting me with a slightly complex transaction so all went very smoothly - totally customer-centric ! Reviewed on: 15th September 2024

Reply from Bath Building Society Thank you for your review Adam. I'm glad to hear that you received great customer service from us, as our customers and brokers are at the heart of everything we do. I will pass your feedback along to the Mortgage Team. Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 17th September 2024

24 years on, with perfect customer service

I took my first mortgage out with the Bath in 2000. Since then I have had several mortgage and savings product. My last mortgage was granted during the days of Mr and Mrs Hodgman running the Society. I recently had to make some changes to my mortgage and the Society, including the Mortgage Team were outstanding in terms of customer service, speed of reaction, engagement and a 'can do' approach. The experience was exactly the same from my perspective when you used to have to go and see Mr and Mrs Hodgman for tea and a chat to see if you had been successful for a mortgage. I must name check Craig in the mortgage team who is an absolute credit to the Society and he was so helpful to me. It's a pleasure to do business with the Society and I highly recommend them, as their values and their integrity do not change. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your review Mr Gould. It's wonderful for us to know that you have received great customer service throughout the years you've been a customer. I will pass your feedback on to Craig, who I am sure will be happy to hear that you've found him approachable and helpful. Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 17th September 2024

4 words to summarise

Helpful, personable, realistic and empathetic Reviewed on: 2nd September 2024

Reply from Bath Building Society Hi Samantha, thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, National Account Manger Response date: 3rd September 2024

Chat contact was very helpful!

initial contact on chat with Oliver has been a great one. he provided the required info quickly Reviewed on: 30th August 2024

Reply from Bath Building Society Hi Vatsa, thank you for taking the time out and providing this feedback. I'm glad Oliver was able to assist you with your enquiry. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 2nd September 2024

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