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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (406 reviews)

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4.87

Based on 406 reviews, last reviewed 26th Jun 2026

53% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Great friendly service. Great friendly service. Our mortgage adviser Tim Randall always got back to us promptly and kept us informed along the way. Reviewed on: 26th June 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (406)

Excellent service

Quick, efficient and pleasant service Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Hugh, thank you for taking the time out and leaving us some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 10th February 2026

We have recently extended our mortgage and the care...

We have recently extended our mortgage and the care and support from the team was outstanding, explaining everything and were there to answer any questions we had. Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your kind words, I am so pleased we were able to help you and I will pass on your comments to the mortgage team. Ian Birch Senior Mortgage Advisor Response date: 10th February 2026

Excellent Service from Tim Randall

Tim has been absolutely brilliant as my mortgage Advisor. He was incredibly supportive, knowledgeable, and responsive throughout the entire process. Even when my first purchase did not go ahead, he stayed positive and helpful and made everything feel straightforward. I have since moved forward with another purchase and could not recommend him highly enough! Reviewed on: 9th February 2026

Reply from Bath Building Society Thank you for your review, we are so pleased that you managed to find another purchase and the experience was so positive. I will pass on your comments to Tim. Ian Birch Senior Mortgage Advisor Response date: 10th February 2026

Very helpful informative team.

Very helpful informative team. Supportive throughout process. Nice manner Reviewed on: 5th February 2026

Reply from Bath Building Society Hi Jen, thank you for taking the time out and leaving us some feedback. This is great to hear and glad we were able to help. I will pass on your comments to the team. Ben Hutchings, National Account Manager Response date: 6th February 2026

Friendly, knowledgable and efficient service from al...

Friendly, knowledgable and efficient service from all at the company. From initial contact to offer was less than 3 weeks, a great rate and good product perfect for a university student.- Reviewed on: 29th January 2026

Reply from Bath Building Society Hi Scott, thank you for taking the time out and leaving us some feedback. This is great to hear. We wish you well in your studies. Ben Hutchings, National Account Manager Response date: 30th January 2026

great service and comms

As a Mortgage Intermediary it’s important to have good contacts and timely communications and we recently received exemplary service from the team at Bath BS and Nick T was exceptional in the way that he continued to keep us informed of progress Reviewed on: 28th January 2026

Reply from Bath Building Society Hi Stuart, thank you for taking the time out and leaving this feedback. This is great to hear and glad Nick and the team were able to assist in this way. I will pass on your kind review to them. Ben Hutchings, National Account Manager Response date: 29th January 2026

Fantastic customer service , always happy to help ,...

Fantastic customer service , always happy to help , especially Tom & Adam Reviewed on: 22nd January 2026

Reply from Bath Building Society Hi Debbie, thank you for taking the time out and leaving some feedback. This is great to hear. I will pass on your kind comments accordingly. Ben Hutchings, National Account Manager Response date: 23rd January 2026

Mortgage Port

We sold and were looking at porting our mortgage. Start was good, then it went a little wrong but then resolved very well and professionally Reviewed on: 20th January 2026

Reply from Bath Building Society Hi Manish, thank you for taking the time out and leaving us some feedback. I am glad we were able to assist and resolve and issues that you had. If you need to again you know where we are and wish you well in your house move. Ben Hutchings, National Account Manager Response date: 21st January 2026

A very complicated case, fantastic support & outcome.

A very complicated case, and slightly off criteria basis, was sensitively assessed by the underwriting team with a positive outcome. This was supported by the fantastic BDM Kerrin White, who listened and liaised between myself and the underwriting team, despite numerous hurdles - I cannot recommend Kerrin any more, as he is a polite, attentive, understanding, fair, and consummate professional. He stood out above even some of the best I have worked with from different lenders over the last 5 years. I would recommend him for an industry award if it were possible. Many thanks. Reviewed on: 15th January 2026

Reply from Bath Building Society Dear Geraint, thank you for taking the time out and leaving this feedback. This is great to hear. I will forward this on to Kerrin and i have no doubt he will be extremely pleased with this as is myself. Ben Hutchings, National Account Manager Response date: 16th January 2026

Specialist new build loan

I had a specialist loan to finance a new build property. The application process and management of the loan drawdowns was very efficient. There was always someone available to speak to with any queries. Reviewed on: 6th January 2026

Reply from Bath Building Society Hi Gavin, thank you for taking the time out and leaving us some feedback. This is great to hear and i hope all is going well with your new build. Ben Hutchings, National Account Manager Response date: 7th January 2026

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