first direct Fixed Rate Mortgage Reviews

First Direct Awesome

fantastic mortgage and savings advice pre and post account set-up. So accessible, friendly, professional and informative, takes the stress out of banking

Jackie ONeillLevel 1

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Mortgage

Convoluted application process.

MuncherLevel 1

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Putting customers first

Service is always outstanding with First Direct - every time I call they are only helpful. Never had a problem with their service.

WillsLevel 1

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Excellent Customer Service

I love this company and we have our mortgage, credit cards and saving account with them. Rates are competitive but what stands out is the customer service which is extremely efficient and best I have ever received.

Jackie ONeillLevel 1

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Excellent service and quick turn around

Recently remortgaged with first direct. Brilliant customer service

NoreenAkhtarLevel 1

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Customer Service Awesome

Best bank I have ever dealt with for customer service, brilliant responses every time

Jackie ONeillLevel 1

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First Class Customer Service and Great Rate too!

I bank with First Direct and when looking for my first mortgage last year I did my research. I scoured the internet, got quotes from a broker and spent a lot of time looking around.....only to find that my bank had the best rate, fixed for longer than...

I bank with First Direct and when looking for my first mortgage last year I did my research. I scoured the internet, got quotes from a broker and spent a lot of time looking around.....only to find that my bank had the best rate, fixed for longer than anyone else and they were great to work with during the entire process. Cannot recommend them highly enough.

htsteynor@gmail.comLevel 1

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Top class service

First time buyer mortgage for me and my fiancé went smoothly from start to finish

James GrahamLevel 1

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Excellent bank

Fantastic customer service, and simple to use

CADykinsLevel 1

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Easy

I have a current account and savings account with first direct so already knew how trustworthy and personable the staff are. The mortgage staff calĺed me when they said they would, made all the information easy to understand and generally made the ...

I have a current account and savings account with first direct so already knew how trustworthy and personable the staff are. The mortgage staff calĺed me when they said they would, made all the information easy to understand and generally made the whole experience easy and painless.

Caroline HartLevel 1

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Brilliant Customer Service

From the start of our mortgage 18 months ago to present 1st Direct customer service has been excellent, so much so we also have a current account and savings account with them. Best bank I have ever had.

Jackie ONeillLevel 1

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Fixed mortgage

We fixed our mortgage this year and couldn't fault the customer service.

Sarah prescott Level 1

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The best rates

Halifax was by far the best mortgage rate we could find for a fixed rate mortgage. We've had excellent customer service so far. Would definitely recommend.

Jolene ThorpeLevel 1

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Great customer service

I've been with FD for 6 years now and have gladly received high quality customer service whenever I've been in touch with them. I like that you get to speak to a person right away and don't have to go through a maze of automated systems.

Fiona BLevel 1

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Competitive rates, reassuring service

Good homeowner loans and mortgage deal, great customer service and online security

Fiona KingLevel 1

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Shambles

One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house...

One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house thanks to their incompetence

Stephen WaddellLevel 1

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Simple but it works

Have had this for a while and always easy to deal with - changes to rates are dealt with efficiently and customer service is always excellent.

AnonymousLevel 1

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Excellent Service

Excellent customer service with calls answered quickly and by informative and helpful staff

Jackie ONeillLevel 1

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Appalling customer service

I am a long-standing customer of FD but will be looking for a new provider after my recent experience of applying for a mortgage. Dreadful service from start to finish!

Caroline Level 1

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Great service at a great rate!

I have only recently changed my mortgage to First Direct, and I was very impressed by the process. Their own conveyancers provided me with access to an online tracker so that I could see exactly what stage the remortgage was at, and could upload...

I have only recently changed my mortgage to First Direct, and I was very impressed by the process. Their own conveyancers provided me with access to an online tracker so that I could see exactly what stage the remortgage was at, and could upload documents to them as needed.
Now that the mortgage is active, I have a great interest rate (with no fees, bonus!) and can overpay at any time through the online banking. If I ever need to phone the mortgage team, they answer straight away, 24/7, and are friendly and helpful.
The one small downside is that I can't see the balance of the mortgage online, which is a little disappointing from an online-only bank. However the product and service are so good that I can easily forgive this little flaw.

Joy TurnbullLevel 1

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