9th February 2020
Great service great deals
Love that the deals are always fair and the service friendly and fast
Your Fixed Rate Mortgage Reviews (30)
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13th September 2019
excellent customer service
fabulous staff who know what they are talking about and very quick responses to all enquiries
28th April 2019
First Direct Awesome
fantastic mortgage and savings advice pre and post account set-up. So accessible, friendly, professional and informative, takes the stress out of banking
8th November 2018
Excellent Customer Service
I love this company and we have our mortgage, credit cards and saving account with them. Rates are competitive but what stands out is the customer service which is extremely efficient and best I have ever received.
26th May 2018
Excellent service and quick turn around
Recently remortgaged with first direct. Brilliant customer service
4th April 2018
Customer Service Awesome
Best bank I have ever dealt with for customer service, brilliant responses every time
9th February 2018
First Class Customer Service and Great Rate too!
I bank with First Direct and when looking for my first mortgage last year I did my research. I scoured the internet, got quotes from a broker and spent a lot of time looking around.....only to find that my bank had the best rate, fixed for longer than...
Read moreI bank with First Direct and when looking for my first mortgage last year I did my research. I scoured the internet, got quotes from a broker and spent a lot of time looking around.....only to find that my bank had the best rate, fixed for longer than anyone else and they were great to work with during the entire process. Cannot recommend them highly enough.
20th January 2018
Top class service
First time buyer mortgage for me and my fiancé went smoothly from start to finish
30th November 2017
Easy
I have a current account and savings account with first direct so already knew how trustworthy and personable the staff are. The mortgage staff calĺed me when they said they would, made all the information easy to understand and generally made the ...
Read moreI have a current account and savings account with first direct so already knew how trustworthy and personable the staff are. The mortgage staff calĺed me when they said they would, made all the information easy to understand and generally made the whole experience easy and painless.
7th November 2017
Brilliant Customer Service
From the start of our mortgage 18 months ago to present 1st Direct customer service has been excellent, so much so we also have a current account and savings account with them. Best bank I have ever had.
3rd November 2017
Fixed mortgage
We fixed our mortgage this year and couldn't fault the customer service.
18th July 2017
The best rates
Halifax was by far the best mortgage rate we could find for a fixed rate mortgage. We've had excellent customer service so far. Would definitely recommend.
30th April 2017
Competitive rates, reassuring service
Good homeowner loans and mortgage deal, great customer service and online security
19th March 2017
Shambles
One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house...
Read moreOne mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house thanks to their incompetence
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