first direct: Fixed Rate Mortgage reviews

Based on 37 reviews, last reviewed 11th Feb 2023
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:


Absolutely fantastic! So informative and customer service is exceptional. Reviewed on: 11th February 2023

Latest lowest rating:


Shambles One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less... Read more Reviewed on: 19th March 2017

About the Fixed Rate Mortgage

First Direct mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of First Direct mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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first direct Fixed Rate Mortgage reviews (37)

Absolutely fantastic!

So informative and customer service is exceptional. Reviewed on: 11th February 2023

First class service

I have been a mortgage customer of first direct for the past 8 years. And have moved house and remortgaged a number of times with them. They offer market leading rates backed up by first class customer service. They also allow unlimited overpayments at any time on their fixed rate mortgages without any penalty or caps which is a rarity. They don’t deal with brokers so you can only get access to their deals by dealing with them directly yourself. Reviewed on: 17th January 2023
Msmith's avatar

Helpful and local bank

I've used First Direct for years. They're always available for any problems or questions and the staff are responsive and knowledgeable. Reviewed on: 11th January 2023
MH's avatar

Great product with low rates

Very flexible - I can make unlimited overpayments which immediately reduces my capital and consequently my interest. Reviewed on: 14th February 2022

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