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first direct Fixed Rate Mortgage Reviews

Ratings based on 23 reviews Last review 1 week ago

First Direct mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of First Direct...

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First Direct mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of First Direct mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Our Smart Money People 360° Rating

NOT RATED
Combines our customer review data set with wider market analysis. Find out more here.

Your Fixed Rate Mortgage Reviews (23)

8th November 2018

Excellent Customer Service

I love this company and we have our mortgage, credit cards and saving account with them. Rates are competitive but what stands out is the customer service which is extremely efficient and best I have ever received.

9th February 2018

First Class Customer Service and Great Rate too!

I bank with First Direct and when looking for my first mortgage last year I did my research. I scoured the internet, got quotes from a broker and spent a lot of time looking around.....only to find that my bank had the best rate, fixed for longer than...

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I bank with First Direct and when looking for my first mortgage last year I did my research. I scoured the internet, got quotes from a broker and spent a lot of time looking around.....only to find that my bank had the best rate, fixed for longer than anyone else and they were great to work with during the entire process. Cannot recommend them highly enough.

30th November 2017

Easy

I have a current account and savings account with first direct so already knew how trustworthy and personable the staff are. The mortgage staff calĺed me when they said they would, made all the information easy to understand and generally made the ...

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I have a current account and savings account with first direct so already knew how trustworthy and personable the staff are. The mortgage staff calĺed me when they said they would, made all the information easy to understand and generally made the whole experience easy and painless.

31st May 2017

Great customer service

I've been with FD for 6 years now and have gladly received high quality customer service whenever I've been in touch with them. I like that you get to speak to a person right away and don't have to go through a maze of automated systems.

19th March 2017

Shambles

One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house...

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One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house thanks to their incompetence

5th September 2016

Great service at a great rate!

I have only recently changed my mortgage to First Direct, and I was very impressed by the process. Their own conveyancers provided me with access to an online tracker so that I could see exactly what stage the remortgage was at, and could upload...

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I have only recently changed my mortgage to First Direct, and I was very impressed by the process. Their own conveyancers provided me with access to an online tracker so that I could see exactly what stage the remortgage was at, and could upload documents to them as needed.
Now that the mortgage is active, I have a great interest rate (with no fees, bonus!) and can overpay at any time through the online banking. If I ever need to phone the mortgage team, they answer straight away, 24/7, and are friendly and helpful.
The one small downside is that I can't see the balance of the mortgage online, which is a little disappointing from an online-only bank. However the product and service are so good that I can easily forgive this little flaw.

9th June 2016

Awful Mortgage department

Just a...

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Just a shambles
Took months to process a mortgage. Well beyond their stated target
As a result I lost the house and an currently searching for another
Terrible communication
Even the complaints procedure is non functional
I believe they used to be good but nowadays avoid
The WORST bank I have ever dealt with

12th February 2016

overpay then payoff

My first direct mortgage allowed me to overpay then pay off my loan more quickly than i would have done otherwise. Staff in call centre are most helpful and proactively ensure you are receiving the right service. Couldn't fault them!

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