Our Smart Money People 360° Rating
Your Fixed Rate Mortgage Reviews (24)
Excellent Customer Service
I love this company and we have our mortgage, credit cards and saving account with them. Rates are competitive but what stands out is the customer service which is extremely efficient and best I have ever received.
Excellent service and quick turn around
Recently remortgaged with first direct. Brilliant customer service
Customer Service Awesome
Best bank I have ever dealt with for customer service, brilliant responses every time
First Class Customer Service and Great Rate too!
I bank with First Direct and when looking for my first mortgage last year I did my research. I scoured the internet, got quotes from a broker and spent a lot of time looking around.....only to find that my bank had the best rate, fixed for longer than...
Read moreI bank with First Direct and when looking for my first mortgage last year I did my research. I scoured the internet, got quotes from a broker and spent a lot of time looking around.....only to find that my bank had the best rate, fixed for longer than anyone else and they were great to work with during the entire process. Cannot recommend them highly enough.
Top class service
First time buyer mortgage for me and my fiancé went smoothly from start to finish
Easy
I have a current account and savings account with first direct so already knew how trustworthy and personable the staff are. The mortgage staff calĺed me when they said they would, made all the information easy to understand and generally made the ...
Read moreI have a current account and savings account with first direct so already knew how trustworthy and personable the staff are. The mortgage staff calĺed me when they said they would, made all the information easy to understand and generally made the whole experience easy and painless.
Brilliant Customer Service
From the start of our mortgage 18 months ago to present 1st Direct customer service has been excellent, so much so we also have a current account and savings account with them. Best bank I have ever had.
Fixed mortgage
We fixed our mortgage this year and couldn't fault the customer service.
The best rates
Halifax was by far the best mortgage rate we could find for a fixed rate mortgage. We've had excellent customer service so far. Would definitely recommend.
Competitive rates, reassuring service
Good homeowner loans and mortgage deal, great customer service and online security
Shambles
One mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house...
Read moreOne mistake after another in mortgage application. Has taken months and still not resolved. Nobody at their side least bit helpful. Couldn't care less and just shunt you around different people who tell you different lies. Just about to lose the house thanks to their incompetence
Excellent Service
Excellent customer service with calls answered quickly and by informative and helpful staff
Great service at a great rate!
I have only recently changed my mortgage to First Direct, and I was very impressed by the process. Their own conveyancers provided me with access to an online tracker so that I could see exactly what stage the remortgage was at, and could upload...
Read more I have only recently changed my mortgage to First Direct, and I was very impressed by the process. Their own conveyancers provided me with access to an online tracker so that I could see exactly what stage the remortgage was at, and could upload documents to them as needed.
Now that the mortgage is active, I have a great interest rate (with no fees, bonus!) and can overpay at any time through the online banking. If I ever need to phone the mortgage team, they answer straight away, 24/7, and are friendly and helpful.
The one small downside is that I can't see the balance of the mortgage online, which is a little disappointing from an online-only bank. However the product and service are so good that I can easily forgive this little flaw.
Awful Mortgage department
Just a...
Read more Just a shambles
Took months to process a mortgage. Well beyond their stated target
As a result I lost the house and an currently searching for another
Terrible communication
Even the complaints procedure is non functional
I believe they used to be good but nowadays avoid
The WORST bank I have ever dealt with
Best bank
My favourite bank and best for customer service by a mile
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