Smart Money People Logo

first direct: Tracker Rate Mortgage reviews

4.92
Based on 8 reviews, last reviewed 22nd Jun 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
13%
3 star
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
1 star
See only 1 star reviews
0%

Latest highest rating:

5

Best Bank Ever I have been banking with First Direct now for at least 20 years. I have always found them very helpful and friendly. No long phone queues and easy t... Read more Reviewed on: 22nd June 2025
Dawn Appleby's avatar
Dawn Appleby

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

About this product

First Direct is a division of HSBC, offering a range of banking services and financial products. A tracker mortgage will usually follow the current interest rate closely, often charging you a rate that’s slightly higher. It’s important to understand the Ts and Cs and interest rate of a mortgage. Don’t be afraid to speak with the lender or an independent advisor if you have any questions.

Buying a home might be the biggest investment you ever make. Therefore it’s important to find the right mortgage for your circumstances. We collect First Direct tracker rate mortgage reviews to help you make an informed decision when choosing your new mortgage.

Find out why borrowers chose the tracker rate mortgage with First Direct and what the main pros and cons they’ve experienced are. Learn more about the application process and how supportive the lender was throughout. Read about genuine experiences with the customer service team. Learn whether existing borrowers would recommend the mortgage to their family and friends. All of this and more can be found in our First Direct tracker rate mortgage reviews.

If you have a tracker rate mortgage with First Direct, share your experience to help others doing their research. Tell us why you chose this mortgage and how satisfied you’ve been so far. How supportive has First Direct been throughout the process? Don’t forget to tell us about any experience you’ve had with the customer service team. Whether good or bad, write a First Direct tracker rate mortgage review today. Together, we can help people like you make better financial decisions.

Review first direct: Tracker Rate Mortgage now

Help others make smarter decisions by sharing your own experience. Write a review

first direct Tracker Rate Mortgage reviews (8)

Best Bank Ever

5
I have been banking with First Direct now for at least 20 years. I have always found them very helpful and friendly. No long phone queues and easy to get to speak to the right department. Any issue or question is sorted with ease and efficiency. Reviewed on: 22nd June 2025

Fabulous First Direct

5
excellent customer service, fabulous business model for all banks Reviewed on: 12th January 2022

Excellent service

5
First Direct have always been brilliant. They always go the extra mile. Reviewed on: 6th June 2020

all good

4
hassle free and competitive easy to set up Reviewed on: 22nd November 2019

Love my offset mortgage

5
With savings interest rates so low, great to save on mortgage interest instead Reviewed on: 10th February 2018

Down to Earth

5
Exceptional to deal with, very practical. I had a personal situation when i was unable to pay for many months (Accident) when i had the mortgage and they were very down to earth and helpful, i would have been in deep trouble otherwise, i suspect many other banks would have foreclosed. Reviewed on: 29th June 2017

The bank that goes the extra mile

5
A bank who genuinely cares about the standard of customer service they provide, customer's needs and treating customers as equals. A brilliant bank with a new approach and innovative way of handling customer's accounts and subsequent requests, enquires and queries. The best out there! Reviewed on: 7th May 2017

have been really happy with our mortgage with first direct

5
feel like we can trust them. Haven't had any problems or issues with them. Reviewed on: 6th February 2017

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from first direct?

    View all products