Fantastic trustworthy service

First Direct is different to other banks, telephone and online banking 24 hours, and always very friendly staff.

Reviewed on 12th January 2022

fossie2222

First in line

First Direct is a bank like no other. So easy to deal with . Always helpful and not in a pushy way.

Reviewed on 14th November 2019

Christine Johnson

Always efficient and user friendly

I have banked with 1st Direct for 17 years and cannot fault it. If I need to telephone them the call is quickly answered by a person, not an automated machine. That person can usually deal with almost all queries and if I have to be transferred there is Read more

I have banked with 1st Direct for 17 years and cannot fault it. If I need to telephone them the call is quickly answered by a person, not an automated machine. That person can usually deal with almost all queries and if I have to be transferred there is no delay. The staff are always friendly, helpful and efficient. The Internet banking site is very secure,easy to negotiate and clear to understand. The monthly saver account currently offers the best interest rate of any other bank.

Reviewed on 5th November 2019

E turnbull

Best bank account

everything about them is just great

Reviewed on 9th January 2019

brad24

A really good introductory offer and excellent service

5% interest for a year is untouchable. A great welcome offer for opening a new account. They are also a very well established internet bank, so have lots of experience and innovation behind them.

Reviewed on 14th December 2018

Lynda

First direct provides simple but reliable service

I have been with first direct for the past two years with not even a single issue at all. They are so welcoming and easy to work with. I can always find the right products that fits my needs with them.

Reviewed on 13th December 2018

Anonymous

Bonus savings

This savings account is great giving a monthly bonus for not making a withdrawal during that month !

Reviewed on 12th December 2018

Dave3man

highly recommend

best interest, good customer service, well designed app, security is good, can't fault this!

Reviewed on 28th November 2018

kkhimji2001

Best bank ever

Customer service is unbeatable with this bank! No call centre queues and UK staff.

Reviewed on 13th November 2018

Karen Foulger

You never know if it's a good or bad bank until something goes wrong

My bank messed up - they had inputted some details wrong about a direct debit that should have been entering my saving account, meaning I had not been saving as much as I thought. On discovering this they were fantastic at putting it right with minimal fu Read more

My bank messed up - they had inputted some details wrong about a direct debit that should have been entering my saving account, meaning I had not been saving as much as I thought. On discovering this they were fantastic at putting it right with minimal fuss and ensuring I did not lose out in any way. Super Bank - friendly staff on the phone.

Reviewed on 8th November 2018

Michelle Best

Simple and easy

Does exactly as advertised, switched earlier this year and couldn't be happier as it is a vast improvement on my previous savings account.

Reviewed on 23rd January 2018

SteveReds117

Great rate

Great rate for the linked savings account. Easy to use on the app or website.

Reviewed on 21st November 2017

Emma Walker

Better than the rest

A human with a pulse always available 24/7 if any problem arises I,e. 63 year old often forgets passwords, log ins, highly trained staff with "we can help " attitudes and in my experience always do makes online banking a pleasure if any problems arise.

Reviewed on 8th November 2017

Bev taylor

Excellent account

5% interest fleable paying in. Excellent customer service.

Reviewed on 30th June 2017

Dan McNeill

Great scheme

After using a normal savings account for a while and making the switch to the bonus saver its great to see myself rewarded for saving with the interest and friendly reminders if i try to withdraw money

Reviewed on 15th January 2017

Georgia hickman

Love the company but feel let down by the decrease in the rate

I love First Direct and was pleased with their bonus saver rate in these difficult for savers times. However when base rate dropped by 0.25% FD responded by dropping their rate by more than the percentage cut. Th account is barely wort having these days - Read more

I love First Direct and was pleased with their bonus saver rate in these difficult for savers times. However when base rate dropped by 0.25% FD responded by dropping their rate by more than the percentage cut. Th account is barely wort having these days - very disappointed

Reviewed on 30th August 2016

Maria Mathews

VERY HELPFUL

VERY GOOD CUSTOMER SERVICE, VERY HELPFUL

Reviewed on 22nd April 2016

SHARON EVANS

Great interest rate and fantastic customer service!

First Direct win awards constantly for customer service, and with great products aswell, I have no complaints!

Reviewed on 11th February 2016

Julie Deane

Great savings rate

First direct offer an incredible savings rate on their regular saver, I haven't seen any product come close on the rate they offer.

Reviewed on 26th January 2016

Julian Jacome