What You See is What You Get
People are amazing creatures to watch especially in public places such as restaurants, supermarkets and banks. They go about their business in an unsuspecting way. Totally oblivious too others. Recently I walked into the Halifax to find bank staff... Read more
People are amazing creatures to watch especially in public places such as restaurants, supermarkets and banks. They go about their business in an unsuspecting way. Totally oblivious too others. Recently I walked into the Halifax to find bank staff scattered all over the place, some at a kiosk serving customers, some at the welcome desk and some sitting at desks waiting to greet customers for their booked appointments. This you may say is normal, whats the problem? The problem for me was that neither one looked interested in their customers. They appeared to be having more interest in each other with their day to day chatter, laughing and smiling at whats happening in their daily lives. Which begs the question. What has this to do with work? Should this not be left to lunch time or closing time? I would like to see more chatter with the long line of customers waiting in queues or loitering in the foyer waiting on some inspiration from the staff. Do I open an Isa or do I not? Do I want to bank here or do I not and so on. Surely people contact is not a thing of the past? Or is it? We are do reliant on social media to do it for us. I was only browsing on this occasion - pondering on the idea of opening a savings account and checking up on my mortgage, but found myself studying the body language of the bank staff instead. Its good to feel you are a person and not just a number and that's exactly how I felt on that occasion unfortunately. Perhaps it was because it was a Monday, first working day after the weekend. Goodness knows. Anyway, I walked out and went somewhere else, so definitely room for improvement.
Reviewed on 30th August 2016
Dreamer42
