Ok

Just ok could be better………. Needs improvement

Reviewed on 9th September 2021

Chris wba holland

Couldn't be easier or better supported!

Halifax are the best! They are so easy to deal with and have all the support needed for their customers. Brilliant bank for sure!

Reviewed on 16th April 2021

PandaPop

Quck to accept

helpful during covid, agreed promptly for payment holiday even though in first year. currently on furlough.

Reviewed on 29th April 2020

Richard Blair

Very helpful

I had to contact the Halifax about the possibility of starting a business from home. They were extremely helpful in telling me what I could and couldn't do under the terms of my mortgage.

Reviewed on 10th February 2019

Claire Lacey

Fantastic

Absolutely brilliant. Halifax made switching our mortgage to them so easy and painless. I would definitely recommend them.

Reviewed on 15th November 2016

Kerry Alleyne

Great service and knowledgeable staff

Halifax were fantastic when we looked at buying our first home. Our mortgage advisor was spot on and gave us great advice and support to enable us to secure a mortgage. Once we found a home and throughout the buying process, halifax were always in contact Read more

Halifax were fantastic when we looked at buying our first home. Our mortgage advisor was spot on and gave us great advice and support to enable us to secure a mortgage. Once we found a home and throughout the buying process, halifax were always in contact to ensure it all went smoothly!

Reviewed on 8th September 2016

Sarah

Dishonest

Don't use these if you value your privacy. Seems it's ok for other customers to ask about your personal financial details and be told the answers. That's bad enough. Trying to lie your way out of it and it dealing properly with this is worse.

Reviewed on 6th September 2016

Ellie Langley

Solid As Expected

I have had a mortgage for 8 years. For the majority of that time, my experience has been pretty much plain sailing. I have had no issues at all and when I have had cause to speak on the phone or meet face to face to arrange changes, it has been dealt with Read more

I have had a mortgage for 8 years. For the majority of that time, my experience has been pretty much plain sailing. I have had no issues at all and when I have had cause to speak on the phone or meet face to face to arrange changes, it has been dealt with in a professional and timely manner. Communications are good and clear with no surprises encountered. All is as I would expect for one of the market leaders in the field. I would recommend without hesitation and would be disinclined to move elsewhere despite what look like tempting offers available at this time. I wish all my other financial experiences from a customer perspective were as dependable as those I've had with Halifax.

Reviewed on 31st August 2016

Michael Foley

halifax mortagage switch

Very easy to do and there customer service is amazing,really helpful people and everything is clearly mentioned online.

Reviewed on 30th August 2016

Khajal

What You See is What You Get

People are amazing creatures to watch especially in public places such as restaurants, supermarkets and banks. They go about their business in an unsuspecting way. Totally oblivious too others. Recently I walked into the Halifax to find bank staff scatte Read more

People are amazing creatures to watch especially in public places such as restaurants, supermarkets and banks. They go about their business in an unsuspecting way. Totally oblivious too others. Recently I walked into the Halifax to find bank staff scattered all over the place, some at a kiosk serving customers, some at the welcome desk and some sitting at desks waiting to greet customers for their booked appointments. This you may say is normal, whats the problem? The problem for me was that neither one looked interested in their customers. They appeared to be having more interest in each other with their day to day chatter, laughing and smiling at whats happening in their daily lives. Which begs the question. What has this to do with work? Should this not be left to lunch time or closing time? I would like to see more chatter with the long line of customers waiting in queues or loitering in the foyer waiting on some inspiration from the staff. Do I open an Isa or do I not? Do I want to bank here or do I not and so on. Surely people contact is not a thing of the past? Or is it? We are do reliant on social media to do it for us. I was only browsing on this occasion - pondering on the idea of opening a savings account and checking up on my mortgage, but found myself studying the body language of the bank staff instead. Its good to feel you are a person and not just a number and that's exactly how I felt on that occasion unfortunately. Perhaps it was because it was a Monday, first working day after the weekend. Goodness knows. Anyway, I walked out and went somewhere else, so definitely room for improvement.

Reviewed on 30th August 2016

Dreamer42

Great service

Fantastic customer service. Had the best rates by far!

Reviewed on 30th August 2016

Krystle Coles