15th November 2016
Fantastic
Absolutely brilliant. Halifax made switching our mortgage to them so easy and painless. I would definitely recommend them.
Our Smart Money People 360° Rating
Your Tracker Rate Mortgage Reviews (7)
Sort by:
Most recent
8th September 2016
Great service and knowledgeable staff
Halifax were fantastic when we looked at buying our first home. Our mortgage advisor was spot on and gave us great advice and support to enable us to secure a mortgage. Once we found a home and throughout the buying process, halifax were always in...
Read moreHalifax were fantastic when we looked at buying our first home. Our mortgage advisor was spot on and gave us great advice and support to enable us to secure a mortgage. Once we found a home and throughout the buying process, halifax were always in contact to ensure it all went smoothly!
6th September 2016
Dishonest
Don't use these if you value your privacy. Seems it's ok for other customers to ask about your personal financial details and be told the answers. That's bad enough. Trying to lie your way out of it and it dealing properly with this is worse.
31st August 2016
Solid As Expected
I have had a mortgage for 8 years. For the majority of that time, my experience has been pretty much plain sailing. I have had no issues at all and when I have had cause to speak on the phone or meet face to face to arrange changes, it has been dealt...
Read moreI have had a mortgage for 8 years. For the majority of that time, my experience has been pretty much plain sailing. I have had no issues at all and when I have had cause to speak on the phone or meet face to face to arrange changes, it has been dealt with in a professional and timely manner. Communications are good and clear with no surprises encountered. All is as I would expect for one of the market leaders in the field. I would recommend without hesitation and would be disinclined to move elsewhere despite what look like tempting offers available at this time. I wish all my other financial experiences from a customer perspective were as dependable as those I've had with Halifax.
30th August 2016
What You See is What You Get
People are amazing creatures to watch especially in public places such as restaurants, supermarkets and banks. They go about their business in an unsuspecting way. Totally oblivious too others. Recently I walked into the Halifax to find bank staff...
Read morePeople are amazing creatures to watch especially in public places such as restaurants, supermarkets and banks. They go about their business in an unsuspecting way. Totally oblivious too others. Recently I walked into the Halifax to find bank staff scattered all over the place, some at a kiosk serving customers, some at the welcome desk and some sitting at desks waiting to greet customers for their booked appointments. This you may say is normal, whats the problem? The problem for me was that neither one looked interested in their customers. They appeared to be having more interest in each other with their day to day chatter, laughing and smiling at whats happening in their daily lives. Which begs the question. What has this to do with work? Should this not be left to lunch time or closing time? I would like to see more chatter with the long line of customers waiting in queues or loitering in the foyer waiting on some inspiration from the staff. Do I open an Isa or do I not? Do I want to bank here or do I not and so on. Surely people contact is not a thing of the past? Or is it? We are do reliant on social media to do it for us. I was only browsing on this occasion - pondering on the idea of opening a savings account and checking up on my mortgage, but found myself studying the body language of the bank staff instead. Its good to feel you are a person and not just a number and that's exactly how I felt on that occasion unfortunately. Perhaps it was because it was a Monday, first working day after the weekend. Goodness knows. Anyway, I walked out and went somewhere else, so definitely room for improvement.
30th August 2016
Great service
Fantastic customer service. Had the best rates by far!
